The Arc of San Antonio

What The Arc of San Antonio does

The Arc of San Antonio is a 501(c)(3) nonprofit social services organization founded in 1954 that serves individuals with intellectual and developmental disabilities (IDD) and their families across Bexar and surrounding counties in South Texas. Operating from two San Antonio locations (13430 West Avenue and 6530 Wurzbach Road), the organization delivers a coordinated continuum of three core programs: Adult Life Enrichment (ALE), a day habilitation program providing six hours daily of functional skills, enrichment, and health/wellness activities for adults 18+; Family and Community Support Services (FCSS), which provides care coordination and resource navigation across all ages and diagnoses without income or age restrictions; and Community Living Assistance and Support Services (CLASS), a home and community-based Medicaid Waiver program offering attendant care, specialized therapies, adaptive aids, minor home modifications, and respite as an alternative to institutional intermediate care facilities. Supporting offerings include summer recreation, volunteer practicums, vehicle donations via Melwood, and the December 2024 IDD Champions Community Survey conducted in coalition with five peer Bexar County nonprofits. The organization serves over 1,800 individuals and families annually and supports 1,200 school-aged children.

The business model is a hybrid nonprofit revenue structure combining philanthropic donations (individual, corporate, recurring, honorary, vehicle, and Amazon Wish List), government contracts via the CLASS Medicaid Waiver Program through the Texas Health & Human Services Commission, and private-pay program fees for families outside government eligibility. Revenue mechanics rely on government billing for direct-care service hours, grant and donor cultivation through annual galas (Derby de Mayo), and United Way of San Antonio Impact Partner designation. There is no proprietary technology platform; the operating stack consists of a WordPress-powered website (arc-sa.org), social media channels (Facebook, Instagram, LinkedIn, YouTube), email newsletter, and GuideStar profile (Tax ID 74-1200110). The organization is an independent affiliated chapter of The Arc US and The Arc of Texas for advocacy and resource sharing but operates under its own board and governance, led by President/CEO Dona Kotzur and CFO Amanda Weber with a leadership team of program directors across each core service line.

Name

The Arc of San Antonio

Legal name

The Arc of San Antonio, Inc.

Website

https://arc-sa.org

Company type

Private

Founded year

1954

Operating status

Operating

Headcount range

101–250 employees

Short description

The Arc of San Antonio is a 1954-founded 501(c)(3) nonprofit providing day habilitation, case management, and home-based Medicaid waiver services to individuals with intellectual and developmental disabilities and their families across Bexar and surrounding Texas counties.

Ownership category

akta.pro rank

Product category

Disability and Social Services

NAICS

Residential Intellectual and Developmental Disability Facilities (62321), Services for the Elderly and Persons with Disabilities (624120), Child Care Services (6244)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ)

akta.pro secondary industries

Intellectual & Developmental Disabilities (IDD) Schools & Life Skills Programs (EDAKAAAD), Down Syndrome & Intellectual/Developmental Disabilities (IDD) Childcare (HSAAAIAC)

Keywords

• Disability services
• Day habilitation
• Care coordination
• Home community based services
• IDD support programs

Headquarters

HQ city

San Antonio

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Donations and Philanthropic Support: The organization relies heavily on charitable donations from individuals, corporations, and community members. This includes online donations, recurring donations (monthly/quarterly), honorary/memorial gifts, vehicle donations, and Amazon Wish List contributions. The website prominently features 'Donate Now' CTAs and multiple giving mechanisms.
2. Program Fees (State Program Funding): Revenue from government-funded programs including Medicaid Waiver Program funding through the Texas Health & Human Services Commission for the CLASS program. Individuals may have state program funding or pay privately for program fees.
3. Private Pay Program Fees: Some programs accept private pay clients who have the ability to pay privately for program fees, providing an additional revenue stream beyond government-funded services.

Distribution channels4 records

Marketing channels10 records

Core offering

The Arc of San Antonio provides direct care, case management, and community-based programs for children and adults with intellectual and developmental disabilities (IDD) and their families in Bexar and surrounding Texas counties. Its service portfolio centers on three programs — Adult Life Enrichment (day habilitation), Family and Community Support Services (care coordination), and Community Living Assistance and Support Services (CLASS, home- and community-based Medicaid Waiver services) — supplemented by summer recreation resources, volunteer engagement, and a vehicle donation program.

Product overview

The Arc of San Antonio operates as a social services organization offering a coordinated suite of programs for individuals with intellectual and developmental disabilities (IDD) and their families. The core program portfolio consists of three primary services: Adult Life Enrichment (ALE) providing day habilitation with structured daily activities; Family and Community Support Services (FCSS) offering care coordination and resource navigation; and Community Living Assistance and Support Services (CLASS) providing home-based support alternatives to institutional care. Supporting offerings include summer recreation programs, volunteer opportunities, and community research initiatives. The organization serves Bexar and surrounding counties, operating from two locations and assisting more than 1,800 individuals and families annually.

Differentiator

Problem solved

Functional benefit

Products and services

• Adult Life Enrichment (ALE) Day habilitation program providing six hours daily of structured activities including functional life skills, enrichment activities such as art, dance, and music, and health and wellness programming for adults ages 18+ with intellectual and developmental disabilities, delivered at the Arc of San Antonio's program locations.
• Family and Community Support Services (FCSS) Care coordination and resource navigation services that support individuals with IDD and their families across all ages and stages of life, regardless of income, diagnosis, or age, with private-pay options available in addition to public funding.
• Community Living Assistance and Support Services (CLASS) Home and community-based services funded through the Texas CLASS Medicaid Waiver Program providing attendant care, specialized therapies, adaptive aids, minor home modifications, and respite care as an alternative to intermediate care facilities for individuals with intellectual disabilities.
• Vehicle Donation Program Car donation service accepting vans, cars, trucks, and recreational vehicles to support the Arc of San Antonio's mission, with pickup and processing handled in partnership with Melwood Charity Donation Center.
• Volunteer Program Structured volunteer engagement opportunities including onsite activity assistance, life skills workshops, group volunteer activities, and practicum and internship placements supporting Arc programs.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered minor, core and major.

• Capco General ContractingminorGTM or Marketing Partner · 1 January 2026Recipient of the Hartman Humanitarian Award at the 2026 Derby de Mayo Gala. Recognized for humanitarian contributions to the IDD community.
• IDD Champions Coalition (ABC of Southwest Texas, Brighton Center, Morgan's Multi-Assistance Center, Respite Care of San Antonio, SA Life Academy)coreStrategic or Co-development Partner · 1 December 2024Bexar County nonprofit coalition formed in Fall 2024 to address gaps in support for individuals with IDD. Sparked by input from Texas Cavaliers and interest from a major Texas foundation. Launched community-centered participatory study in December 2024 that gathered over 800 survey responses.
• The Arc of TexasmajorOthersAffiliated chapter of The Arc of Texas, a state-level advocacy organization for people with IDD. Provides access to state-level policy resources, advocacy toolkits, public policy initiatives, and family resources.
• The Arc USmajorOthersAffiliated chapter of The Arc of San Antonio, the national organization on intellectual and developmental disabilities. Provides access to national resources, position statements, research, and advocacy frameworks.
• United Way of San AntoniocoreStrategic or Co-development PartnerUnited Way of San Antonio is listed as a Partner Agency and Impact Partner, indicating a significant collaborative relationship for community impact and resource sharing.
• Texas National Committee (TNC)coreStrategic or Co-development PartnerListed as a Partner Agency, indicating collaborative relationship for community support and advocacy efforts.
• Melwood Charity Donation CenterminorImplementation/ SI/ Consulting PartnerNon-profit organization that helps operate and manage the car donation program for The Arc of San Antonio. Handles vehicle donation processing, pickup scheduling, and tax form distribution.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• United Cerebral Palsy: National nonprofit network providing direct services, advocacy, and housing for individuals with cerebral palsy and other disabilities. Comparable in mission scope to The Arc of San Antonio but serves a broader national footprint.
• The Arc of the United States: National umbrella organization for The Arc's affiliated chapters including The Arc of San Antonio. Operates at a national policy and advocacy level rather than direct service delivery, but defines the brand and program standards local chapters follow.
• Easterseals: National nonprofit providing disability services including day programs, case management, and community-based supports. Operates with a broader portfolio across multiple disability categories rather than focusing exclusively on IDD.
• The Arc of Texas: State-level advocacy and resource organization affiliated with The Arc of San Antonio. Operates as a broader umbrella providing policy, advocacy, and chapter support across Texas, with a wider mandate than the San Antonio affiliate.

Direct peers

• Melwood: Mid-Atlantic region nonprofit providing day habilitation, employment, and community living services for individuals with IDD. Operational partner of The Arc of San Antonio for its vehicle donation program and a structurally comparable IDD services organization.
• SA Life Academy: San Antonio nonprofit offering life skills, education, and community programs for individuals with IDD. Member of the IDD Champions Coalition with overlapping mission and beneficiary population.
• Brighton Center: San Antonio-based nonprofit serving individuals with intellectual and developmental disabilities, and a coalition partner of The Arc of San Antonio in the Bexar County IDD Champions Coalition. Offers overlapping IDD programs in the same geographic market.
• Respite Care of San Antonio: San Antonio nonprofit providing respite, attendant care, and community-based services for individuals with IDD. Direct coalition partner with The Arc of San Antonio, serving the same population in the same region.
• Morgan's Multi-Assistance Center: San Antonio-based nonprofit serving individuals with disabilities including IDD through therapy, education, and family support programs. Coalition partner with The Arc of San Antonio in IDD advocacy and service delivery.
• ABC of Southwest Texas: Bexar County nonprofit providing case management, day habilitation, and IDD services. Member of the IDD Champions Coalition alongside The Arc of San Antonio, with overlapping service offerings in the same market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/thearcofsa
• Facebookfacebook.com/thearcofsa
• Instagraminstagram.com/thearcofsa
• Xx.com/thearcofsa
• LinkedInlinkedin.com/company/thearcofsa

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about The Arc of San Antonio