Family and Children's Services of Renfrew County

Child Welfare and Family Social Servicesfcsrenfrew.on.ca

Family and Children's Services of Renfrew County is the designated Children's Aid Society for Renfrew County, Ontario, delivering mandated child protection, developmental services, family support, Indigenous programming, and youth shelter services across Pembroke, Renfrew, Deep River, and Petawawa.

Company typePrivate
Founded-
HeadquartersPembroke, Canada
Headcount51–100
GTM typeB2C
OfferingServices

What Family and Children's Services of Renfrew County does

Family and Children's Services of Renfrew County (FCSRC) is a private non-profit Children's Aid Society incorporated under Ontario's Child, Youth and Family Services Act and designated as the statutory child protection authority for Renfrew County, Ontario. The agency delivers a mandated 24/7 child protection response, investigation, and ongoing support for children and youth from birth to 18 years, and operates an integrated portfolio of non-mandated programs including developmental services for children and adults with disabilities, family support programs (Parents Anonymous, Jubilee Place, Caring Dads), supervised family visitation and exchange services, EarlyON Child & Family Centres, Indigenous cultural programming through Waka-ehi Lodge, the Renfrew County Safe Shelter for Youth, and fee-for-service Kumon educational programs. The agency serves a rural county population across multiple office locations in Pembroke, Renfrew, Deep River, and Petawawa, with home-based service delivery and 24/7 phone availability for child welfare concerns.

FCSRC is funded primarily through the Ontario Ministry of Children, Community and Social Services (MCCSS) for mandated services, supplemented by charitable donations to restricted program funds (Darlene Aitkens Activity Fund, Lucie Webb Education Fund, Holiday Program Fund, Renfrew County Safe Shelter for Youth, Kin/DS Family Support Fund, DS Summer Camp Fund), and modest service fees including a sliding-scale $2-$7 fee for Family Visitation & Exchange Services, report/letter fees of $25-$400, and Kumon tuition. The agency is governed by a volunteer Board of Directors, holds AODA and Part X (Ontario Child, Youth and Family Services Act) privacy compliance, and is operationally embedded in a partnership ecosystem that includes United Way East Ontario, The Phoenix Centre for Children & Families, Columbus House Pembroke, Bernadette McCann House, Parents Anonymous Inc., and the Ontario Association of Children's Aid Societies (OACAS). Leadership transitioned in June 2023 with Jennifer White appointed as Executive Director.

The agency's underlying operating model is community-based service delivery rather than technology products: no applications, APIs, or proprietary technology platforms are disclosed. The Holiday Helpers program received over 250 referrals in 2021 (scaled from approximately 100 families served in 2021 to a 2022 goal of 150 families), indicating measurable community reach. The go-to-market motion is community-led, relying on referrals from partner agencies, self-referrals, mandated reporting, and community-based presence rather than direct sales or marketing campaigns.

Family and Children's Services of Renfrew County firmographics

Firmographics

Name: Family and Children's Services of Renfrew County
Legal name: Family and Children's Services of Renfrew County
Website: https://fcsrenfrew.on.ca
Company type: Private
Operating status: Operating
Headcount range: 51–100 employees
Short description: Family and Children's Services of Renfrew County is the designated Children's Aid Society for Renfrew County, Ontario, delivering mandated child protection, developmental services, family support, Indigenous programming, and youth shelter services across Pembroke, Renfrew, Deep River, and Petawawa.
Ownership category
akta.pro rank

Family and Children's Services of Renfrew County industry classification

Industry

Product category: Child Welfare and Family Social Services
NAICS: Child and Youth Services (62411), Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120)
SIC: Services-Social Services (8300)
akta.pro primary industry: Child Welfare, Foster Care & Adoption Services (BPAGAEAE)
akta.pro secondary industries: Child Protection & Child Rights (BPAGABAG), Family & Parenting Support Services (BPAGAEAC), Family Resource Centers & Wraparound Support Services (EDACALAH)

Keywords

Child protection services
Family support programs
Developmental services
Children's aid society
Foster care services

Where Family and Children's Services of Renfrew County is headquartered

Location

Headquarters

HQ city: Pembroke
HQ country: Canada
HQ region: North America

Offices7 records

Markets served

Family and Children's Services of Renfrew County business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Others

Revenue model

Government Funding: Core funding from the Ontario Ministry of Children, Community and Social Services (MCCSS) to deliver mandated child protection services, developmental services, and community programs.
Donations and Fundraising: The agency accepts charitable donations for specific programs including the Darlene Aitkens Activity Fund, Lucie Webb Education Fund, Holiday Program Fund, Renfrew County Safe Shelter For Youth, Kin/DS Family Support Fund, and DS Summer Camp Fund. Donations over $20 receive tax receipts.
Service Fees: Family Visitation & Exchange Services charges sliding scale fees ranging from $2 to $7 depending on family income. Report and letter fees range from $75-$400 and $25 respectively. Fees can be waived in cases of financial difficulty.

Pricing tiers

Model	Billing	Price
Transaction based/ take rate	Pay-as-you-go	Sliding scale visit and exchange fees based on family income

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Family and Children's Services of Renfrew County product offering

Product offering

Core offering

Family and Children's Services of Renfrew County is a mandated Children's Aid Society that protects and supports children, youth, and adults across Renfrew County, Ontario through integrated child protection, developmental services, and family support programs. Core deliverables include 24/7 child protection response, fostering/adoption/kinship services, developmental services for children and adults with disabilities, family visitation and exchange services, EarlyON child and family centres, Indigenous cultural services (Waka-ehi Lodge), and the Renfrew County Safe Shelter for Youth.

Product overview

Family and Children's Services of Renfrew County is a multiservice child welfare and family support agency offering a coordinated portfolio of programs. The core offerings include Child Protection Services (mandated 24/7 protection), Fostering/Adoption/Kinship Services, Developmental Services (children and adults), Family Support programs (Parents Anonymous, Jubilee Place, Caring Dads), Family Visitation & Exchange Services, EarlyON Child & Family Centres, Indigenous Services (Waka-ehi Lodge), and Kumon educational programs. The agency also operates the Renfrew County Safe Shelter for Youth and provides Adoption Disclosure services. These programs work together to protect children, support families, and provide developmental services across Renfrew County, Ontario.

Differentiator

Problem solved

Functional benefit

Products and services

Child Protection Services
Fostering, Adoption, Kinship Services
Family Support
Developmental Services
Family Visitation & Exchange Service
EarlyON Child & Family Centres
Waka-ehi Lodge Indigenous Services
Kumon Math and Reading Program
Renfrew County Safe Shelter for Youth
Adoption Disclosure

Companies that use Family and Children's Services of Renfrew County

Customer profile

Named customers5 records

Segments6 records

Ideal customer profiles6 records

Family and Children's Services of Renfrew County technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Family and Children's Services of Renfrew County partnerships and signals

Strategic signal

Partnerships

Nine partnerships are on record, tiered core and minor.

United Way East OntariocoreStrategic or Co-development PartnerCollaborative partner in the Renfrew County Safe Shelter for Youth program, providing support services to homeless and at-risk youth aged 16-21.
The Phoenix Centre for Children & FamiliescoreStrategic or Co-development PartnerPartner in the Renfrew County Safe Shelter for Youth program, providing mental health and counseling services to youth.
Columbus House PembrokecoreStrategic or Co-development PartnerPartner in the Renfrew County Safe Shelter for Youth program, providing residential support services for youth.
Bernadette McCann HousecoreStrategic or Co-development PartnerPartner in the Jubilee Place program and co-facilitates the Caring Dads program for fathers who need support.
Boys and Girls Club of PembrokeminorStrategic or Co-development PartnerCommunity partner in Jubilee Place family support programming.
Renfrew County & District Health UnitminorStrategic or Co-development PartnerCommunity health partner in Jubilee Place and parenting support programs.
Parents Anonymous Inc.coreOthersAccrediting body for the Parents Anonymous program operated by FCSRC in Renfrew County. Provides evidence-based programming curriculum and standards.
Ontario Association of Children's Aid Societies (OACAS)coreStrategic or Co-development PartnerProvincial association providing guidance, resources, and performance standards for all Children's Aid Societies in Ontario, including FCSRC.
The Phoenix Centre for Children & FamiliescoreStrategic or Co-development PartnerCo-partner in Jubilee Place programming and parenting support services in Renfrew County.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Family and Children's Services of Renfrew County competitors and assessment

Company assessment

Direct peers

York Region Children's Aid Society: A designated Ontario CAS serving York Region with child welfare, developmental, and family support programming. Directly comparable statutory mandate, ministry funding model, and service portfolio to FCSRC.
Catholic Children's Aid Society of Toronto: A faith-affiliated CAS in Ontario delivering child protection, foster care, and family support under the same provincial regime as FCSRC. Comparable mandate, OACAS membership, and CAS operating model, but differentiated by religious affiliation.
Peel Children's Aid Society: A regional Ontario CAS delivering child welfare, kinship, and adoption services under the MCCSS model. Same OACAS membership, same CYFSA protection mandate, and integrated programming broadly aligned with FCSRC's portfolio.
Children's Aid Society of Toronto: The largest designated Children's Aid Society in Ontario, providing child protection, foster care, adoption, and family support services. It is a direct statutory peer to FCSRC — both share the same Ontario CYFSA mandate, OACAS affiliation, and Ministry of Children, Community and Social Services funding model.
Native Child and Family Services of Toronto: An Indigenous-mandated child welfare agency delivering culturally grounded child protection, family support, and community wellness services in Toronto. The closest comparand to FCSRC's Waka-ehi Lodge programming because both deliver Indigenous cultural services within a child-welfare mandate.
Boys and Girls Club of Pembroke: A community-based youth services organization listed in FCSRC's own data as a partner in Jubilee Place programming. Provides child and youth programming in the same Renfrew County geography, making it a direct local comparand to FCSRC's family and youth offerings.
Simcoe Muskoka Family Connexions: A designated Ontario Children's Aid Society providing child protection, family support, and developmental services across a regional catchment in Central Ontario. Directly comparable statutory mandate and integrated service model to FCSRC.
Ottawa Children's Aid Society (Cheo/WCPD): The designated CAS for Ottawa (now operating under Children's Aid Society of Ottawa / Western Quebec Childcare Services context), delivering protection, developmental and family support programming. Direct mandate-equivalent to FCSRC, operating under the same provincial regime and serving a neighbouring Eastern Ontario geography.

Broad incumbents

Kids Help Phone: Canada's national youth support service providing 24/7 e-mental-health, counselling and crisis intervention. Overlaps with FCSRC's Renfrew County Safe Shelter for Youth at the broad youth-welfare level, but operates as a national incumbent rather than a regionally mandated agency.
Surrey Place Centre: An Ontario-based developmental services agency providing behavioural, clinical, and residential supports for people with intellectual and developmental disabilities. Directly relevant comparand to FCSRC's Developmental Services program (Behaviour Services, Complex Special Needs, FASD programming).

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Family and Children's Services of Renfrew County compliance and trust

Trust signal

Compliance2 records

Family and Children's Services of Renfrew County financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Family and Children's Services of Renfrew County leadership team

Management profile

Number of profiles

Profiles12 records

Family and Children's Services of Renfrew County funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Family and Children's Services of Renfrew County M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family and Children's Services of Renfrew County

What does Family and Children's Services of Renfrew County do?

Is Family and Children's Services of Renfrew County a public or private company?

Family and Children's Services of Renfrew County is a private company. It is classified as nonprofit foundation owned and is currently operating.

When was Family and Children's Services of Renfrew County founded?

Family and Children's Services of Renfrew County was founded in -1. It employs 51 to 100 people.

Where is Family and Children's Services of Renfrew County based?

Family and Children's Services of Renfrew County is headquartered in Pembroke, Canada, in the North America region.

How does Family and Children's Services of Renfrew County make money?

Three revenue lines are on record. Government Funding is the primary driver. The others are donations and Fundraising and service Fees.

Who are Family and Children's Services of Renfrew County's main competitors?

Direct peers on record are York Region Children's Aid Society, Catholic Children's Aid Society of Toronto, Peel Children's Aid Society, Children's Aid Society of Toronto, Native Child and Family Services of Toronto, Boys and Girls Club of Pembroke, Simcoe Muskoka Family Connexions and Ottawa Children's Aid Society (Cheo/WCPD). Broad incumbents are Kids Help Phone and Surrey Place Centre.

Does Family and Children's Services of Renfrew County have an API?

No public API is recorded for Family and Children's Services of Renfrew County.

What industry is Family and Children's Services of Renfrew County in?

Family and Children's Services of Renfrew County's product category is Child Welfare and Family Social Services. Its primary akta.pro industry code is BPAGAEAE, Child Welfare, Foster Care & Adoption Services, with a secondary code of BPAGABAG, Child Protection & Child Rights. Its NAICS code is 62411 and its SIC code is 8300.