Central Illinois Service Access

What Central Illinois Service Access does

Central Illinois Service Access, Inc. (CISA, Inc.) is a private, nonprofit, community-based agency headquartered in Lincoln, Illinois that provides service coordination and advocacy services to children and adults with developmental disabilities and individuals with brain injuries. Founded in 2002, CISA operates as a contractual agent of the State of Illinois, contracted primarily through the Illinois Department of Human Services (DHS) Division of Developmental Disabilities to deliver Pre-Admission Screening (PAS), Independent Service Coordination (ISC), Individual Services and Support Advocacy (ISSA), and Bogard Service Coordination. The organization also delivers case coordination for the Brain Injury home services program through the Illinois Department of Rehabilitation Services (DRS).

CISA's service portfolio is comprehensive and tiered. Core coordination services include PAS (eligibility determination for Medicaid-funded and nursing facility services), ISSA (quarterly visits, service plan reviews, conflict resolution, and annual waiver redetermination), ISC (education, referral, and linkage), and Bogard Service Coordination for individuals covered under a 1988 closed class-action lawsuit. Adjunct services span residential settings (Intermediate Care Facilities, Children's Group Homes, Community Living Facilities), day programs (Developmental Training, Supported Employment, Sheltered Employment, Adult Day Care), and support services (respite care, Family Assistance stipends, Home-Based Support Services, therapies, and adaptive equipment/home modifications). The organization is not a technology company; service delivery is human-led through in-person visits, assessments, and case management.

CISA's business model is entirely government-contract driven. The organization is reimbursed through Illinois state departmental programs and Medicaid Waiver funding, where the federal government matches state spending at a 50% rate. ISSA services are paid at hourly rates set by DHS through the Community Reporting System. The organization maintains independence from direct service provision, which it positions as enabling neutral advocacy. Demand is generated through state agency referrals and the PUNS (Prioritization of Urgency of Need for Services) statewide waitlist database rather than traditional marketing. CISA serves over 50 counties across central Illinois from La Salle to Alexander, with dedicated Brain Injury program coverage across 21 counties.

Name

Central Illinois Service Access

Legal name

Central Illinois Service Access, Inc.

Website

https://cisagroup.org

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Central Illinois Service Access is a nonprofit service coordination and advocacy agency for children and adults with developmental disabilities and brain injuries in Illinois, contracted by state agencies to deliver screening, independent coordination, and in-home case management across 50+ counties.

Ownership category

akta.pro rank

Product category

Disability Services and Service Coordination

NAICS

Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability Facilities (62321)

SIC

Services-Social Services (8300)

akta.pro primary industry

Down Syndrome & Intellectual/Developmental Disabilities (IDD) Childcare (HSAAAIAC)

akta.pro secondary industries

Transition & School-Readiness Support for Special Needs Children (HSAAAIAO), Assistive Technology & AAC for Young Children (EDACAFAL), Transition Services (Secondary to Postsecondary/Employment, Life Skills) (EDAJAKAG)

Keywords

• Developmental disability services
• Service coordination
• Disability advocacy
• Pre-admission screening
• Medicaid waiver services

Headquarters

HQ city

Lincoln

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Government Contract Revenue: CISA operates as a contractual agent of the State of Illinois, receiving reimbursement for Pre-Admission Screening (PAS), Independent Service Coordination (ISC), Individual Service and Support Advocacy (ISSA), and Bogard Service Coordination services. The organization participates in the Medicaid Waiver dollar match program where the federal government reimburses Illinois 50 cents for every dollar spent on services. ISSA services are reimbursed at an hourly rate established by DHS.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Central Illinois Service Access, Inc. (CISA, Inc.) is a private, nonprofit, community-based agency that provides service coordination, advocacy, and direct service programs to children and adults with developmental disabilities across more than 50 Illinois counties. Core offerings include Pre-Admission Screening (PAS), Independent Service Coordination (ISC), Individual Services and Support Advocacy (ISSA), and Bogard Service Coordination, contracted through the Illinois Department of Human Services Division of Developmental Disabilities.

Product overview

Central Illinois Service Access (CISA, Inc.) is a private, nonprofit service coordination and advocacy organization, not a technology product company. It offers a comprehensive portfolio of programs and services for individuals with developmental disabilities and brain injuries. The core service coordination programs include Pre-Admission Screening (PAS), Individual Services and Support Advocacy (ISSA), Independent Service Coordination (ISC), and Bogard Service Coordination. These are supported by residential services (ICF/DD, Community Living Facilities, Children's Group Homes), day services (Developmental Training, Supported Employment, Sheltered Employment), and support services (Respite, Family Assistance, Home-Based Support, Therapies). The Brain Injury Program provides case management to prevent institutionalization. CISA operates as a contractual agent of the State of Illinois, primarily funded through Medicaid Waiver programs, serving over 50 counties in central Illinois.

Differentiator

Problem solved

Functional benefit

Products and services

• Pre-Admission Screening (PAS) Screening service that determines eligibility for individuals with developmental disabilities seeking Medicaid-funded or nursing facility services. Includes assessments, education of individuals, guardians, and families about service opportunities, notice of determinations, assistance with the choice process, service selection and linkage, preparation of capacity and rate request submissions, four-week monitoring post-service initiation, and 24/7 365-day crisis accessibility.
• Individual Services and Support Advocacy (ISSA) Advocacy program providing collaborative assistance to individuals and providers, including a minimum of four visits per year (one for ISP participation, one at residence or day program, plus health/safety reviews), collaborative conflict resolution, annual redetermination of waiver eligibility, 24/7 365-day crisis accessibility, and review/verification of CILA program submissions and Special Funding Requests.
• Independent Service Coordination (ISC) Education, referral, and linkage services for children and adults with developmental disabilities. Includes intake, education, goal setting, referral and linkage to generic and specialized services, transportation to facilitate referrals, planning (where not otherwise provided), and crisis intervention.
• Bogard Service Coordination Coordination services for individuals in nursing facilities, including assessments, Individual Service Plan (ISP) coordination, specialized service facilitation, natural support network development, and crisis intervention. Ensures active treatment for seniors in nursing facilities under the Modified Consent Decree from the 1988 Bogard lawsuit.
• Intermediate Care Facility for Individuals with Developmental Disabilities (ICF/DD) Licensed residential facility providing continuous specialized training, treatment, and health services for individuals with developmental disabilities to maximize self-determination and independence. Licensed by IDPH and funded by HFS.
• Child Care Institution Programs (CCI) Licensed residential settings for children with developmental disabilities who cannot reside in their own home, providing structured environments with school enrollment and day programming.
• Children's Group Home Licensed residential setting serving up to 10 children with developmental disabilities, requiring enrollment in approved school programs and eligibility for the Residential Waiver for Children and Young Adults with Developmental Disabilities.
• Community Living Facility (CLF) Licensed residential setting providing skill training in housekeeping, money management, social skills, and community living to assist individuals in transitioning to independent living, with capacity for up to 20 residents.
• Day Program-Developmental Training (DT) Day habilitation program focusing on development and enhancement of daily adaptive living skills, economic self-sufficiency, motor skills, communication, and independent living capacity for individuals with developmental disabilities.
• Supported Employment (SEP) Program providing supports and services to assist individuals with developmental disabilities in community-integrated work environments, promoting regular interaction with non-disabled coworkers in placements of up to 8 individuals.
• Regular Work/Sheltered Employment Long-term employment in sheltered environments for individuals requiring supervision, providing work supervision, on-the-job training, and compensation under the Fair Labor Act.
• Adult Day Care Direct support and supervision program for adults 60 years and older, promoting physical well-being, fitness, socialization, and maintenance of coordination skills.
• At Home Day Program Individualized in-home and community habilitation program for individuals unable to participate in out-of-home day programs due to medical, behavioral issues, or age over 60.
• Respite Programs (In-Home, Residential, and Group) Respite programs providing intensive or non-intensive support to maintain individuals in their homes (In-Home), short-term residential stays (Residential), or after-school/day program supervision and social interaction (Group).
• Family Assistance Program Monthly cash stipend program for eligible children with developmental disabilities and their families, to be used for respite care, medical expenses, therapies, counseling, and home accessibility modifications.
• Home-Based Support Services (HBS) Medicaid Waiver option providing individually-designed services to assist individuals to live in private family homes or their own apartments, tailored to evolving needs up to a monthly dollar maximum.
• Therapies Therapeutic services including Behavior Intervention, Behavior Counseling, Behavior Therapy, and Waiver Physical, Occupational, and Speech Therapy.
• Brain Injury Program Case management program for participants in the Brain Injury home services program. The goal is to maintain individuals in their homes and prevent institutionalization while increasing independence and improving quality of life. Provides personal care workers, nursing care, therapies, home modification, emergency home response, and a variety of other services. Intake is done through the Illinois Department of Rehabilitation Services.
• Prioritization of Urgency of Need for Services (PUNS) Statewide database recording information about individuals with developmental disabilities potentially in need of services, used by the State for budget planning and selecting individuals as funding becomes available. CISA handles PUNS enrollment form completion through its Independent Service Coordination program.

Quantifiable outcome

• Maintain individuals with brain injuries in their homes and prevent institutionalization while increasing independence and improving quality of life

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• Illinois Department of Human Services (DHS)coreOthersPrimary government contractor through the Division of Developmental Disabilities (DDD). CISA contracts with DHS to conduct Pre-Admission Screening, Independent Service Coordination, Individual Service and Support Advocacy (ISSA), and Bogard Service Coordination services. DHS monitors compliance and may terminate contracts for regulatory violations.
• Illinois Department of Rehabilitation Services (DRS)coreOthersCISA provides case coordination for participants in the Brain Injury program through DRS. The intake process for the Brain Injury home services program is conducted through DRS. DRS also funds supportive employment services.
• Illinois Department of Healthcare and Family Services (HFS)coreOthersHFS funds Intermediate Care Facilities (ICF/DD) group homes and reserves the right to review and reverse all determinations by Pre-Admission Screening agencies. HFS conducts annual redetermination of Medicaid eligibility.
• Illinois Department of Public Health (IDPH)coreOthersIDPH licenses Intermediate Care Facilities for Individuals with Developmental Disabilities (ICF/DD), Community Living Facilities (CLF), and Children's Group Homes while HFS provides funding.
• Equip for EqualityminorOthersReferral resource listed on CISA contact page. Equip for Equality is a statewide independent nonprofit that provides self-advocacy information and legal services for people with disabilities in Illinois.
• Arc of IllinoisminorOthersReferral resource listed on CISA contact page. The Arc of Illinois is a statewide advocacy organization for people with developmental disabilities.

Scale indicators2 records

Recent moves1 record

Expansion highlights4 records

Direct peers

• Access Living: Chicago-based Center for Independent Living providing advocacy, independent service coordination, and disability rights support to people with disabilities in Illinois. Directly comparable as a nonprofit advocacy/service-coordination organization operating in the same state system.
• Equip for Equality: Statewide independent nonprofit providing self-advocacy information and legal services for people with disabilities in Illinois. Operates in the same Illinois DD/IDD advocacy ecosystem and is listed as a CISA referral partner.
• The Arc of Illinois: Statewide advocacy organization for people with developmental disabilities in Illinois. Comparable mission focus on DD advocacy, with overlapping referral audiences and a statewide scope that complements CISA's regional central Illinois coverage.
• Community Options: National nonprofit providing residential, employment, and community-based services for people with developmental disabilities. Comparable as a DD-focused services organization with similar residential/day program offerings and advocacy positioning.

Broad incumbents

• Easterseals: Large national nonprofit providing services for individuals with developmental disabilities, autism, and other disabilities. Comparable as a broader incumbent in the DD services space with a wider portfolio (therapy, respite, day programs) than CISA's regional coordination focus.
• BrightSpring Health Services: Public company providing home and community-based services for people with intellectual and developmental disabilities, including residential, day, and pharmacy services. Comparable as a scaled DD services provider overlapping with CISA's residential and HCBS waiver offerings.
• Sevita Health (formerly The MENTOR Network): One of the largest U.S. providers of services for individuals with intellectual and developmental disabilities, including residential, day, and case management services. Overlaps with CISA's ICF/DD, CILA, and HCBS waiver program scope at greater scale.
• Help at Home: Large provider of home and community-based services including personal care for individuals with disabilities and aging populations. Comparable in funding model (Medicaid/HCBS waivers) and in-person service delivery model.
• The Arc of the United States: National grassroots organization on intellectual and developmental disabilities providing advocacy, resources, and program support. Comparable at the parent/affiliate level to The Arc of Illinois, which is a CISA referral partner.

Regional players

• Macon Resources: Central Illinois-based provider of residential, developmental training, and supported employment services for individuals with developmental disabilities. Comparable as a same-region DD service provider, though focused on direct services rather than CISA's coordination/advocacy role.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/central-illinois-service-access-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Central Illinois Service Access