Behörden Online Systemhaus

What Behörden Online Systemhaus does

Behörden Online Systemhaus GmbH (trading as bol) is a German software company founded in 1998 and headquartered in Unterschleißheim near Munich. It develops and sells a proprietary Universal Formular-Management-System (bol FMS) — a web- and XML-based, three-tier platform comprising the Formular-Editor (desktop form design), the Formular-Server (multi-tenant form inventory and portal integration), and the Formular-Gateway (XML/CSV/SOAP data hub with eID, ePayment, BundID/ELSTER authentication, virus scanning, and configurable GDPR retention). On top of this core platform, bol offers pre-configured eDienste (Hundesteuer, Führerschein, Briefwahl, SEPA Mandat, Förderanträge and others) and, since 2024, an AI layer of three add-ons: FINO (conversational FormBot with image recognition, built on AWS Bedrock AgentCore), EMMA (media-break-free data transfer via partner Wianco), and RICO (AI-generated checklists for case workers, scheduled for early 2026).

The company's primary market is German public administration — federal agencies, five German Bundesländer, municipalities (Munich, Cologne, Bonn, Dresden, Bochum, Braunschweig, Wolfsburg), district administrations (Kreis Mettmann), municipal IT centers (KRZN), and Zweckverbände (eGo-Saar). Federal reference customer BAFA processes 1.85–3.5 million online applications annually through the platform since 2020. Secondary verticals include banking, insurance, healthcare, and energy/industry with legally critical process needs. GTM is sales-led with named account managers, supported by ISV and VAR partner programs, an active trade-fair calendar, AWS co-marketing, and a 30-day free trial download.

Commercially, bol combines on-premise licenses, hybrid deployments, and a fully managed cloud service ('Rundum Sorglos') hosted on BSI-certified high-security data centers in Germany, plus professional services, training, support, and ISV/VAR licensing income. Multi-year contracts prevail; specific pricing is not publicly disclosed. Bol has been a subsidiary of the Medien Union group since 2007 (via Behördenverlag Jüngling) and reports 11–50 employees.

Name

Behörden Online Systemhaus

Legal name

BOL Behörden Online Systemhaus GmbH

Website

https://bol-systemhaus.de

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

bol is a German software company that builds the Universal Formular-Management-System — a web- and XML-based platform with AI add-ons — used by federal, state, and municipal governments (and select regulated industries) to digitize administrative services under Germany's Onlinezugangsgesetz.

Ownership category

akta.pro rank

Product category

eGovernment Form Management Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

eSignature, Forms & Digital Workflow Platforms (HDAEAHAJ)

akta.pro secondary industries

Document Workflow, Routing & Approvals (Content-Centric Workflow) (HDAEAGAG), E-Signature & Digital Transaction Management (DTM) (HDAEAGAF)

Keywords

• EGovernment form management
• Digital government forms
• Online form processing
• Administrative digitization software
• AI form assistant

Headquarters

HQ city

Unterschleißheim

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Licenses and Subscriptions: bol sells its Universal Formular-Management-System as on-premise software licenses and/or SaaS/hybrid subscriptions. Customers can choose between on-premise installation, hybrid solutions, or a full managed service on certified data centers in Germany.
2. Professional Services: Includes consulting services for digital transformation, eGovernment strategy, process analysis, IT infrastructure integration, and project management. Also encompasses training, support services, and customization/individual development of forms and workflows.
3. Partner/ISV Licensing: ISV partners integrate bol's Universal Formular Management into their SaaS products, CRMs, ERPs, and other solutions, generating licensing revenue for bol. VAR partners resell the solution.
4. Managed Services / Cloud Hosting: bol offers a 'Rundum Sorglos' (all-inclusive) online service on BSI-certified high-security data centers in Germany. Customers opting for cloud hosting generate recurring managed services revenue.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Behörden Online Systemhaus (bol) develops and sells the Universal Formular-Management-System (bol FMS), a web- and XML-based software platform that enables public administrations and enterprises to create, manage, and process intelligent online forms with end-to-end media-break-free digital workflows. The platform integrates form design, multi-tenant form repositories, backend data routing, electronic signatures, ePayment, and AI-powered form assistance (FINO, EMMA, RICO).

Product overview

The bol Behörden Online Systemhaus offers the Universal Formular-Management-System (bol FMS), a modular, web- and XML-based platform for creating, managing, and processing digital forms in government and enterprise environments. The core platform consists of four integrated modules: the Formular-Editor (for designing forms), HTML-Formulare (for interactive dialog assistants), the Formular-Server (for form repository and multi-tenant management), and the Formular-Gateway (acting as the data hub connecting form submissions to backend Fachverfahren via XML/CSV/SOAP). On top of this, bol has layered three AI-powered add-ons — FINO (a conversational FormBot with image recognition and multilingual support, powered by Amazon Bedrock AgentCore), EMMA (for media-free data transfer), and RICO (for automated checklist generation). Pre-configured eDienste (online services) such as Hundesteuer, Führerschein, and Briefwahl bundle these components into ready-to-deploy solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Universal Formular-Management-System (bol FMS) A comprehensive, web- and XML-based form management platform that enables government agencies and enterprises to create, publish, manage, and process digital forms with workflows, electronic signatures, payment integration, and AI assistance. Built on a three-layer architecture (presentation, logic, data storage) for media-break-free end-to-end digital processes.
• Formular-Editor Desktop application (also available as web-based edition via OZG Forms & Services) for creating intelligent online forms. Supports PDF import, HTML/PDF export, drag-and-drop WYSIWYG design, field-level validation using regular expressions, cross-field plausibility checks, accessibility/barrier-free design, and multi-language forms.
• Formular-Server Web-based form repository and management platform that maintains the complete form inventory, including versioned templates, pre-filled forms, and multi-tenant administration across unlimited mandants with metadata-driven integration into portal landscapes.
• Formular-Gateway Data hub connecting online form submissions to backend systems and workflows. Supports XML/CSV/SOAP data forwarding, electronic signatures (eID via BundID), ePayment, authentication (BundID/ELSTER), virus scanning for attachments, configurable data retention, and multi-channel delivery to Fachverfahren.
• FINO (FormBot) AI-powered conversational form assistant that guides citizens through form completion via dialog, supports multilingual and plain-language input, performs automatic document verification using image recognition (over 90% accuracy in dog tax registration case study), and connects to legally-secured knowledge databases from partner publishers.
• EMMA (Datenübertragung) Cognitive AI tool from partner Wianco enabling media-break-free data transmission by capturing XML data directly through the Fachanwendung user interface, eliminating manual re-typing and automatically notifying staff of missing documents. Operates 24/7 and can serve multiple specialist procedure interfaces.
• RICO (Regelbasierte Intelligente Checkliste)

Quantifiable outcome

• BAFA processes 1.85–3.5 million online applications annually through bol's solution, transmitted media-break-free.
• +3 more outcomes

Named customers13 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability8 records

Feature8 records

Partnerships

Twelve partnerships are on record, tiered core, significant and minor.

• Amazon Web Services (AWS)coreTechnology or Integration · 25 February 2025AWS hosts bol's AI solution (FINO) on Amazon Bedrock AgentCore. AWS published an official success story case study documenting how bol uses AI to simplify dog tax registration with over 90% accuracy, image recognition, and multilingual support. AWS provides the cloud infrastructure and AI services underpinning bol's AI-enabled form management.
• Accso – Accelerated Solutions GmbHcoreStrategic or Co-development PartnerStrategic co-development partner for eGovernment solutions. Together with Accso, bol is developing an OZG solution for Federal Immission Control Act (Bundes-Immissionsschutz-Gesetz) under the leadership of the Rhineland-Palatinate Ministry for Climate, Environment, Energy and Mobility (MKUEM). The solution will be rolled out across 12 German states. Also co-exhibited at the 2025 Governikus Summit on Stand Nr. 15.
• Convaise UGcoreTechnology or IntegrationClose AI partnership for integrating AI bots into form applications. Focus areas are checking 'application prerequisites' on the start page and supporting 'form completion' on each page. Convaise contributes extensive eGovernment experience and easily integratable AI bots into bol forms.
• OZG Forms & Services GmbHcoreStrategic or Co-development PartnerOZG Forms & Services is developing a web-based form editor in coordination with bol. The editor produces the most modern form layouts on the market — barrier-free, responsive, and multi-tenant capable. Enables simple implementation of the EfA (Einheitlicher Ansprechpartner) approach across all federal levels. Scheduled to be available from mid-2024.
• Governikus KGcoreTechnology or IntegrationLong-standing partnership in the eGovernment ecosystem. Governikus celebrated its 25-year anniversary in 2025. bol participated in the 2025 Governikus Summit 'Gemeinsam Zukunft gestalten' in Berlin, co-exhibiting with Accso on Stand Nr. 15 at the historic Wilhelm Studios venue.
• GovConnectsignificantChannel Partner/ Reseller/ DistributorListed as a partner on bol's partner page. GovConnect likely resells or distributes bol's form management solution within the German public administration market.
• Behördenverlag Jüngling-gbbcoreStrategic or Co-development PartnerLong-standing strategic partnership for legally verified form content. Jüngling's Fachredaktion (editorial team) provides always-current, legally compliant form content and updates. bol provides the technical platform. Jüngling is also the entity through which Medien Union holds its stake in bol (since 2007). Also co-developed OZG-compliant form solutions.
• Ascherslebener ComputerminorChannel Partner/ Reseller/ DistributorListed as a partner on bol's partner page. Ascherslebener Computer is likely a regional reseller or system integrator for bol's solutions in eastern Germany.
• Mikroprojekt GmbHminorImplementation/ SI/ Consulting PartnerListed as a partner, likely providing implementation and system integration services for bol's form management solutions.
• WALHALLA FachverlagminorChannel Partner/ Reseller/ DistributorListed as a partner, providing publishing and distribution reach for bol's form solutions within the German public sector.
• DATABUNDsignificantStrategic or Co-development Partnerbol joined the DATABUND association in 2017. DATABUND is an association of software companies serving the German municipal administration market. bol exhibited at Kommunale 2025 on the DATABUND stand (Halle 9/Stand 9-412).
• ACS – Allianz für Cyber-SicherheitminorOthersbol is a member of the Allianz für Cyber-Sicherheit (ACS), Germany's cyber security alliance initiated by the German Federal Office for Information Security (BSI). Membership signals commitment to IT security standards and provides threat intelligence resources.

Scale indicators5 records

Recent moves8 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key highlights6 records

Customer concentration

• Xx.com/bolsystemhaus

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Behörden Online Systemhaus