Serenity House of Clallam County

What Serenity House of Clallam County does

Serenity House of Clallam County is a private nonprofit organization headquartered in Port Angeles, Washington, founded in 1982, that operates as the state-designated Lead Agency for Clallam County's homelessness crisis response system. The organization delivers a comprehensive continuum of services including a 24/7 low-barrier adult shelter, an emergency family shelter at Evergreen Family Village, youth services (The Drop) serving ages 12-24, supportive housing across 59 units at Sunbelt Apartments (Sequim), Maloney Heights (Port Angeles), and Evergreen Family Village, transitional housing, rapid rehousing, eviction prevention, and Housing Assistance programs funded through Consolidated Homeless Grants (CHG), Housing and Essential Needs (HEN), and Housing and Recovery Through Peer Services (HARPS). Three Housing Resource Centers in Port Angeles, Sequim, and Forks serve as the coordinated entry intake points, connecting clients with case management, housing placement, employment, education, medical care, and behavioral health referrals.

The organization's business model is structured around government grants (primarily federal HUD and Washington State Department of Commerce operations grants) supplemented by community donations and revenue from three wholly-owned thrift stores (Main Store, Showcase, and Appliance Store) in Sequim. All housing and shelter services are provided free of charge to eligible clients under a low-barrier model that does not screen on income, credit history, criminal justice involvement, sobriety, or documentation status. With approximately 70 employees, of whom 35% have lived experience with homelessness, the organization maintains a distributed operational footprint across three locations, supported by a Board of Directors, Executive Director Sharon Maggard, and Deputy Director Cherie Cariou. There is no proprietary technology platform; operations rely on human-delivered case management and housing placement workflows rather than software products or AI systems.

Name

Serenity House of Clallam County

Legal name

Serenity House of Clallam County

Website

https://serenityhouseclallam.org

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

1–10 employees

Short description

Serenity House of Clallam County is a nonprofit organization that prevents and ends homelessness in Clallam County, Washington, through emergency shelter, supportive housing, case management, and youth services delivered across three locations.

Ownership category

akta.pro rank

Product category

Homeless Services

NAICS

Temporary Shelters (624221), Community Housing Services (62422), Child and Youth Services (62411)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Homeless services
• Emergency shelter
• Supportive housing
• Housing assistance
• Case management

Headquarters

HQ city

Port Angeles

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Others

Revenue model

1. Government Grants: Primary funding from federal HUD grants and Washington State Department of Commerce operations grants. These grants fund low-barrier HUD housing programs with eligibility requirements including chronic homelessness, 30% Area Median Income (AMI), and disabling condition criteria.
2. Thrift Store Revenue: Three thrift stores (Main Store, Showcase, and Appliance) in Sequim generate supplementary revenue supporting expenses not covered by grants. Stores sell clothing, furniture, appliances, electronics, and household goods.
3. Donations: Monetary donations from community members through Network For Good page, check mailings, and in-kind physical donations to thrift stores. State and federal funds supplemented by generous community donations.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Serenity House of Clallam County operates as a nonprofit homeless services organization providing emergency shelter, supportive housing, and case management to individuals and families experiencing homelessness in Clallam County, Washington. It runs 24/7 adult shelter, emergency family shelter, youth services, housing resource centers across three cities, supportive housing sites (Sunbelt Apartments, Maloney Heights, Evergreen Family Village), and thrift stores that generate supplementary revenue.

Product overview

Serenity House of Clallam County is a nonprofit organization that does not operate as a unified software product or platform. Its services are delivered through five operational departments: Coordinated Entry, Youth Services, Housing, Shelter, and Thrift Stores. The Coordinated Entry department serves as the primary access point to Clallam County's homelessness crisis response system. Youth Services provides housing assistance, skill development, and supportive services for youth ages 12-24. Housing encompasses Housing Resource Centers, Supportive Housing (including Transitional and Permanent Supportive Housing), Housing Assistance programs, and Eviction Prevention services. Shelter includes the 24/7 Adult Shelter and Emergency Family Shelter at Evergreen Family Village. The Thrift Stores (Main Store, Showcase, and Appliance Store in Sequim) generate revenue to supplement grant-funded operations.

Differentiator

Problem solved

Functional benefit

Brands

• Coordinated Entry: Primary access for resources in Clallam County's homelessness crisis response system, connecting high-need persons to available housing.
• The Drop
• Evergreen Family Village
• Maloney Heights
• Sunbelt

Products and services

• Coordinated Entry State-designated primary access point for Clallam County's homelessness crisis response system, connecting high-need individuals to available housing and providing case management and referrals.
• Housing Resource Centers Professional case management services located in Port Angeles, Sequim, and Forks that connect clients with housing, job applications, education, medical care, and other resources.
• 24/7 Adult Shelter Low-barrier night-by-night shelter open to all adults, providing meals, laundry, showers, assigned beds, transportation assistance, and housing help at 2203 W 18th Street, Port Angeles.
• Emergency Family Shelter Temporary housing at Evergreen Family Village for households with at least one adult and one child experiencing homelessness or fleeing domestic violence, requiring sobriety and weekly case management.
• Youth Services Programs for youth and young adults ages 12-24 providing housing assistance, case management, rental assistance, food, transportation, utilities help, and referrals to mental health, education, and employment services.
• Supportive Housing Includes Transitional Housing (2-year program with case management) and Permanent Supportive Housing at Sunbelt Apartments (17 units, Sequim), Maloney Heights (28 units, Port Angeles), and Evergreen Family Village (14 units, Port Angeles) for low-income individuals and families with disabilities.
• Housing Assistance Programs Grant-funded programs including Consolidated Homeless Grants (CHG), Housing and Essential Needs (HEN), Housing and Recovery Through Peer Services (HARPS), Rapid Rehousing, and Youth Homeless Demonstration Project.
• Eviction Prevention Rental assistance program to help households at risk of losing housing due to past-due rents (ERAP 2.0 ended June 2023).
• Serenity House Thrift Stores Three thrift stores in Sequim (Main Store, Showcase, and Appliance Store) selling clothing, furniture, appliances, electronics, and household goods; generates supplementary revenue for agency operations and creates 13 community jobs.

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered minor and core.

• Kitsap Salish Behavioral Health Administrative Services OrganizationminorStrategic or Co-development PartnerBehavioral health organization providing grant support for housing assistance programs.
• Clallam County Continuum of CarecoreStrategic or Co-development PartnerHomeless prevention and housing program for Washington State providing basic housing and shelter needs for low-income and homeless individuals in Clallam County.
• Clallam TransitminorStrategic or Co-development PartnerPublic transit authority now offering zero-fare service for all rides. Bus Route #26 provides transportation to shelter location.
• Community Partner AgenciescoreStrategic or Co-development PartnerMultiple community agencies participate in weekly homeless prioritization meetings hosted by Serenity House. Partners include mental health providers, substance abuse treatment facilities, healthcare organizations, and social service agencies.
• Peninsula Behavioral HealthminorStrategic or Co-development PartnerBehavioral health service provider offering mental health referrals and services to Serenity House clients.
• Healthy Families of Clallam CountyminorStrategic or Co-development PartnerDomestic violence support organization providing resources for families fleeing domestic violence.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Housing Hope: Everett, WA-based nonprofit providing shelter, housing, and homelessness prevention services with similar multi-program model and reliance on HUD/state funding streams.
• Catholic Community Services of Western Washington: Regional nonprofit operating housing, shelter, and homelessness programs across Western Washington with comparable HUD-funded service portfolio and Coordinated Entry involvement.
• Compass Housing Alliance: Seattle-based nonprofit providing shelter, housing, and supportive services to people experiencing homelessness with similar multi-site service model and low-barrier approach.
• Downtown Emergency Service Center (DESC): Seattle nonprofit offering permanent supportive housing and shelter for people with chronic homelessness and behavioral health needs; comparable HUD-funded program model.
• YWCA Seattle | King | Snohomish: Regional nonprofit providing shelter, housing, and supportive services for survivors of domestic violence and individuals experiencing homelessness throughout Washington.

Regional players

• Kitsap Community Resources: Neighboring Kitsap County, WA nonprofit providing housing assistance, homelessness prevention, and supportive services similar to Serenity House's program mix.
• Community Action Programs for Snohomish County (CAPS): Washington State Community Action Agency providing housing, energy assistance, and homelessness services to low-income populations with comparable HUD grant funding model.

Emerging players

• Peninsula Behavioral Health: Clallam County behavioral health provider that partners with Serenity House on housing referrals; comparable regional footprint and overlapping client population with mental health needs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks4 records

Key highlights5 records

Customer concentration

• YouTubeyoutube.com/embed/EX40IM6eomQ
• LinkedInlinkedin.com/company/serenity-house-of-clallam-county

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Serenity House of Clallam County