Outlook Care

What Outlook Care does

Outlook Care is a UK not-for-profit social care provider incorporated in 1990 as a registered society under the Co-operative and Community Benefit Societies Act, recognised as charitable by HM Revenue and Customs (Registered Society Number 26988R). The organisation delivers personalised care and support primarily to adults with learning disabilities, autism spectrum disorder, behaviours of concern, and complex health needs, alongside elderly nursing, dementia, and palliative care services. Its service portfolio spans residential care (Foxburrow Grange in Colchester and St George's Nursing Home in Witham), approximately 28+ supported living services across seven East London boroughs, and domiciliary care in service users' own homes. The organisation holds ISO 9001:2015 accreditation continuously since 1995, Investors in People accreditation continuously since 2000, and is registered with the Care Quality Commission across all adult social care services.

The operating model is built around commissioned public-sector contracts with London boroughs (Barking and Dagenham, Greenwich, Lewisham, Havering, Newham, Redbridge, Waltham Forest), Essex councils (North and South Essex including Southend), and NHS Continuing Healthcare for complex cases, supplemented by self-funding placements and direct family enquiries. Clinically, Outlook Care applies a Positive Behaviour Support (PBS) framework internally, integrated with NAPPI and BILD training standards, with 292 staff trained and 6 staff qualified as BILD PBS Coaches. Technology infrastructure is modest — a Strikingly-hosted website, GDPR-compliant data handling, and quality management systems — with a Director of Technology Systems & Digital Transformation on the executive team signalling ongoing modernisation intent.

Revenue mechanics are subscription/recurring in nature, derived from multi-year framework agreements with local authorities and the NHS under social care commissioning structures; pricing is not publicly disclosed and is handled through direct enquiry channels. Customer-acquisition is referral-led: local authority and NHS commissioning teams, social workers, advocacy services, and family word-of-mouth, augmented by content marketing through Grapevine Magazine, customer success stories, and care-award PR. The organisation is governed by a Board of Trustees chaired by Renaud Huck (appointed November 2021), with Piotr Rejek as Chief Executive since January 2015; no parent company, external investors, or M&A activity are disclosed.

Name

Outlook Care

Legal name

Outlook Care

Website

https://outlookcare.org.uk

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

251–500 employees

Short description

Outlook Care is a UK not-for-profit social care provider, founded 1990, delivering residential, nursing, supported living, and domiciliary care primarily to adults with learning disabilities, autism, and complex health needs across East London boroughs and Essex.

Ownership category

akta.pro rank

Product category

Adult Social Care

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161), Other Residential Care Facilities (62399), Assisted Living Facilities for the Elderly (623312), Other Individual and Family Services (62419)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Social Services (8300), Services-Skilled Nursing Care Facilities (8051), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB)

akta.pro secondary industries

Dementia Personal Care (ADLs) Support (HSABAEAB), Live-In Care (Single Caregiver, 24-Hour Presence) (HSABAHAB), Dementia & Alzheimer’s Respite Care (HSABAGAF), Dementia Companion & Engagement Care (HSABAEAA), Companion Care & Social Support (non-clinical) (HLADAGAB), Post-Diagnosis Transition & Hospital-to-Home Dementia Support (HSABAEAL), Emergency / On-Demand Respite Care (HSABAGAD)

Keywords

• Learning disability services
• Supported living services
• Residential nursing care
• Dementia care services
• Adult social care

Headquarters

HQ city

Colchester

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Local Authority Commissioned Care: Core revenue from contracts with local authorities across London boroughs and Essex councils for providing learning disability, mental health, and elderly care services. Services include supported living, residential care, nursing, and domiciliary care commissioned under social care frameworks.
2. Continuing Healthcare (CHC) Funding: NHS-funded care packages for individuals with complex health needs and continuing healthcare eligibility, providing nursing and complex care services.
3. Self-Funding Residents: Private pay arrangements for residential care, nursing care, and respite services at care homes in Colchester and Witham.
4. Respite Care Fees: Short-term respite care stays charged at Foxburrow Grange, minimum two-week stay with fees paid in advance.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Outlook Care provides personalised adult social care services including learning disability residential care, supported living, domiciliary care, elderly residential and nursing care, dementia care, and Positive Behaviour Support (PBS). The organisation delivers these services through two registered care homes (Foxburrow Grange in Colchester and St George's Nursing Home in Witham) and 28+ supported living services across East London boroughs. Services are primarily commissioned by local authorities and NHS Continuing Healthcare, with some self-funding residents and direct family enquiries.

Product overview

Outlook Care operates as a social care provider offering a coordinated portfolio of residential, nursing, and community-based services across Essex and East London. The core offering spans Learning Disability Residential Care at multiple registered homes, Supported Living Services across approximately 30 locations in East London, and Domiciliary Care for individuals in their own homes. Two registered elderly care homes anchor the portfolio: Foxburrow Grange (Colchester) providing residential, nursing, dementia, and palliative care with specialism in early onset Alzheimer's and Montessori approaches; and St George's Nursing Home (Witham) specialising in high-dependency and end-of-life care. Specialised dementia services include residential, respite, and early onset Alzheimer's care. Positive Behaviour Support (PBS) is a therapeutic service applied across all care settings to support individuals with behaviours of concern. The organisation serves adults with learning disabilities, autism spectrum disorder, mental health needs, complex health needs, and older people requiring dementia or nursing care.

Differentiator

Problem solved

Functional benefit

Brands

• Foxburrow Grange: Residential and nursing care home in Colchester, Essex specialising in dementia care, residential care, nursing care, respite care, palliative care and end-of-life care
• St George's Nursing Home
• Grapevine Magazine

Products and services

• Learning Disability Residential Care Residential care homes providing 24/7 specialist support for adults with learning disabilities who require help with daily needs. Homes offer private bedrooms with en-suite facilities and shared communal living spaces.
• Supported Living Services Supported living services helping people with learning disabilities maintain independence in their own homes with round-the-clock staff support. Services include shared houses and individual flats with tailored care plans, delivered across 28+ supported living services in East London boroughs.
• Domiciliary Care Personal care and support provided to people living in their own homes who require assistance with household tasks, personal care, or daily activities to maintain independence.
• Foxburrow Grange Care Home (Colchester) Elderly care home in Colchester providing residential care, nursing care, dementia care, respite care, palliative care, and end-of-life care. Specialises in dementia care including early onset Alzheimer's, integrating Montessori approach for ageing.
• St George's Nursing Home (Witham) Nursing home in Witham providing residential care, nursing care, and dementia care. Specialises in high dependency, intermediate and long-term palliative and end-of-life care.
• Dementia Care Services Comprehensive dementia care including residential dementia care, short-term respite dementia care, and elderly dementia care across care homes in Colchester and Witham.
• Early Onset Alzheimer's Care Specialised care at Foxburrow Grange for individuals experiencing early onset (younger onset) dementia, including Alzheimer's disease affecting people in their 30s, 40s, or 50s.
• Dementia Respite Care Temporary short-term stays at Foxburrow Grange providing respite care for elderly and dementia patients, offering caregivers a break while ensuring quality care for their loved ones. Minimum two-week stay with fees paid in advance.
• Positive Behaviour Support (PBS) Person-centred behavioural support model used across all services to improve quality of life for customers exhibiting behaviours of concern. Staff are trained in NAPPI positive behavioural support model and BILD-validated PBS approach, with 292 staff trained and 6 BILD PBS Coaches.

Quantifiable outcome

• Seizure frequency reduced from 3-4 per day to 1 per day or every other day for customer G
• +5 more outcomes

Named customers8 records

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Five partnerships are on record, tiered core and minor.

• BILD (British Institute of Learning Disabilities)coreStrategic or Co-development Partner · 1 September 2024BILD PBS training partnership providing comprehensive Positive Behaviour Support training programme. 292 staff members completed core training with 6 staff qualified as BILD PBS Coaches. Training initiative launched September 2024 with 315 training sessions delivered including specialised e-learning modules.
• NAPPI (Non-Abusive Psychological and Physical Intervention)coreStrategic or Co-development PartnerNAPPI positive behavioural support model training for staff supporting individuals with complex behaviours of concern. 20 care staff trained in NAPPI at one service alone.
• Investors in PeoplecoreOthersWorkforce development accreditation body. Outlook Care has maintained accreditation for 25 consecutive years since 2000.
• CWL HousingminorOthersSocial value partnership where Outlook Care donated Bristol Maid wall cabinets to provide safe storage for residents. Demonstrates commitment to local community organisations.
• Metropolitan Police ServicecoreStrategic or Co-development PartnerPartnership during Safeguarding Adults Week 2024 hosting joint training session 'What to Do When a Vulnerable Person Goes Missing' at London Borough of Waltham Forest Town Hall. Covered SAR Ivan case learnings and Herbert Protocol review.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Voyage Care: One of the largest UK specialist providers of learning disability, autism, and complex care services across supported living and residential settings. Highly comparable to Outlook Care in target population (adults with LD/autism/behaviours of concern), service model, and reliance on LA commissioning, but operates at materially greater national scale.
• National Care Group: UK provider of residential, supported living, and community services for adults with learning disabilities, mental health needs, and complex care. Comparable mix of LD/mental health supported living and residential care, and similar PE-backed growth trajectory.
• United Response: National UK charity supporting people with learning disabilities, autism, mental health needs, and physical disabilities through supported living and personalised services. Comparable mission-driven not-for-profit model and LD/mental health service mix.
• Achieve Together: UK specialist provider of supported living and residential services for adults with learning disabilities, autism, and complex needs. PE-backed and national in scope, with comparable service lines and active commissioning focus in London and the South East.
• Lifeways: Major UK specialist provider of supported living and residential care for adults with learning disabilities, autism, and complex needs. Comparable to Outlook Care's 28+ supported living services and its focus on high-acuity, behaviour-of-concern placements.
• Hft (Home Farm Trust): UK charity supporting adults with learning disabilities through supported living, residential, and day services, with a national footprint. Directly comparable to Outlook Care's LD residential and supported living portfolio and its charitable/not-for-profit operating model.
• Eden Futures: UK specialist provider of supported living and outreach services for adults with learning disabilities, autism, and complex needs. Directly comparable to Outlook Care's supported living and personalised support pathways and operates in overlapping Midlands and Southern regions.

Broad incumbents

• Mencap: The UK's leading learning disability charity, operating supported living, residential, and community services nationally. Comparable population focus and charitable status; operates at much larger scale and brand recognition than Outlook Care.
• CareTech Holdings: Publicly listed UK provider of social care services for adults and children with learning disabilities, mental health needs, and complex care requirements. Larger, broader portfolio than Outlook Care but overlaps significantly in LD residential and supported living commissioning.

Others

• Foxburrow Grange (Outlook Care sub-brand) - sister listed as comparable cross-reference only: Not included - this is Outlook Care's own elderly/dementia care home in Colchester. Listed here only to acknowledge its position against specialist dementia homes like those run by Barchester Healthcare, which compete for early-onset Alzheimer's residents in Essex.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC4I-TRQbiWfEdDvldAXg5ew
• Facebookfacebook.com/strikingly
• Xx.com/OutlookCare

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Outlook Care