Orange County Clerk of Courts

What Orange County Clerk of Courts does

Orange County Clerk of Courts is a constitutional government office serving the 9th Judicial Circuit of Florida, headquartered at 425 N. Orange Avenue in Orlando. The office is led by Clerk Tiffany Moore Russell, the first African American female Clerk elected in Florida (2014), and operates four physical branch locations across Orange County (Downtown Orlando, Winter Park, Apopka, Ocoee), an online self-service portal (myeClerk), and a partnership channel through Amscot Financial for cash payments. It provides court records management, case processing, fine and fee collection, marriage licensing and ceremonies, passport application acceptance, restraining order/injunction filing, domestic partnership registration, and — through the Lydia Gardner Self Help Center — low-cost attorney consultations at $1 per minute for self-represented litigants in family law, small claims, and residential eviction matters.

The office's core technology infrastructure is built on the Tyler Technologies Odyssey case management and payment platform, supplemented by the statewide Florida Courts E-Filing Portal (MyFLCourtAccess) for electronic filings under Florida Supreme Court Administrative Order AOSC16-14. The most technically distinctive capability is the Court Application for Translation (CAT), an AI-assisted translation system developed with Microsoft Azure for language access in court proceedings. The office maintains over 102 million digital court documents and has served more than 200,000 customers through the Self Help Center since 2015.

Revenue is generated exclusively through statutory transaction fees set by Florida law, including $1/page for records copies, $2 certifications, $30 marriage ceremonies, $3.50 credit card surcharges, $1/minute attorney consultation fees, and a range of appeal and filing fees from $103 to $284 depending on case type. The office is publicly funded and budgeted through a combination of fee collections, county appropriations, and state pass-throughs, operating under the oversight of the Florida Court Clerks and Comptrollers (FCCC) Association and the Florida Clerks of Court Operations Corporation (CCOC), on whose executive council Clerk Russell serves as Budget Committee Chairman.

Name

Orange County Clerk of Courts

Legal name

Orange County Clerk of Courts

Website

https://myorangeclerk.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The Orange County Clerk of Courts is a Florida constitutional government office serving the 9th Judicial Circuit in Orlando, providing court records management, fine collection, marriage licensing, passport services, and low-cost self-help legal assistance to Orange County residents through four branches and the myeClerk online portal.

Ownership category

akta.pro rank

Product category

Government Court Administrative Services

NAICS

Courts (922110), Courts (92211), Legal Services (5411)

SIC

Services-Management Services (8741)

akta.pro primary industry

Court Services & Operations (Clerks, Records, Jury, Interpreters) (BPAIAFAH)

akta.pro secondary industries

Judicial Courts & Court Administration (BPAIAFAA), City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Court records management
• Passport application services
• Marriage license services
• Court payment processing
• Self-help legal assistance

Headquarters

HQ city

Orlando

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Court Fees and Fines: Collection and processing of court filing fees, traffic ticket payments, criminal fines, and other court-related financial transactions. Fees vary by case type and service.
2. Document Services: Fees for copies of court records, certified documents, marriage certificates, and decorative marriage certificates.
3. Passport Services: Processing fees for passport applications including photo services.
4. Self Help Attorney Consultations: Low-cost attorney consultations at $1 per minute for self-represented individuals in family law, small claims, and residential eviction cases.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

The Orange County Clerk of Courts is a constitutional government office that maintains official court records for the 9th Judicial Circuit Court, processes traffic and criminal case payments, issues marriage licenses and performs ceremonies, accepts passport applications, and provides low-cost legal assistance through the Lydia Gardner Self Help Center. Services are delivered through four branch locations (Downtown Orlando, Winter Park, Apopka, Ocoee), the myeClerk online portal, Saturday hours, and partner payment locations such as Amscot. The office maintains over 102 million digital court documents and serves Orange County, Florida residents.

Product overview

Orange County Clerk of Courts operates a unified government services platform offering case management, payments, and records access across multiple channels. The core offering consists of the MyEClerk web portal for public court records search and payments, supported by Tyler Technologies Odyssey platform infrastructure. The office provides integrated self-service modules including traffic/criminal payment processing, marriage licenses and ceremonies, passport applications, and the Lydia Gardner Self Help Center offering attorney consultations for unrepresented litigants. Florida Courts E-Filing Portal enables electronic document submission statewide. Services are accessible online, at four branch locations (Downtown Orlando, Apopka, Ocoee, Winter Park), and via Amscot payment locations.

Differentiator

Problem solved

Functional benefit

Products and services

• myeClerk Online Portal Online portal providing public access to search court records (traffic, civil, criminal, family, probate cases), pay tickets, check case balances, view hearing schedules, and access e-filing. Documents available online from 2009 to present for most case types.
• Online Traffic Ticket Payment Online payment system for traffic citations with options including pay civil fine, pay for extension, and pay and elect traffic school. Supports Visa, MasterCard, Discover, American Express with $3.50 surcharge.
• Online Criminal Case Payment Online payment portal for criminal fines and fees with credit/debit card acceptance and $3.50 surcharge. Includes D6 Suspension Clearance processing for license reinstatement.
• Court Records Search Public access search system for case records including traffic, civil, criminal, family, and probate case records. Provides docket information from approximately 1990 to present and online documents from 2009 to present.
• Florida Courts E-Filing Portal Statewide Florida Courts E-Filing Portal for electronic submission of court documents. Required for case-initiating documents with confidential information designation per Supreme Court Order AOSC16-14.
• Lydia Gardner Self Help Center Low-cost attorney consultations at $1 per minute for unrepresented individuals in family law, small claims ($8,000 or less), and residential evictions. Available in-person at Downtown Courthouse and Winter Park, and virtually via Zoom. Joint effort with Orange County Bar Association.
• Passport Services Passport application processing with walk-in service, online appointments at four locations, and monthly Saturday hours. Processing times 4-6 weeks routine, 2-3 weeks expedited (additional $60). Passport photos available for $15.
• Marriage Licenses and Ceremonies Marriage license issuance with 3-day waiting period for Florida residents without premarital course certificate. Ceremony services performed by deputy clerks at $30 fee. Decorative marriage certificates available for $10.
• Court Records Request and Copies Request court records online, by mail, or in person. Fees: $1 per page copy, $2 certification per document. Additional services include purge letters ($7), diligent search letters ($7), and exemplification letters ($7).
• Traffic and Criminal Payment Plans Payment plan programs for traffic tickets and criminal fines to help customers reinstate suspended driver licenses. Collection fees may be waived, down payment required. Available year-round at downtown Orlando courthouse.
• Restraining Orders and Injunctions Filing services for five types of injunctions: Domestic Violence, Stalking Violence, Repeat Violence, Sexual Violence, and Dating Violence. Filing is free. Hope Card program provides free wallet-sized verification cards.
• Domestic Partnership Registration Acceptance center for Orange County domestic partnership registration affidavits in partnership with Orange County Comptroller. Recording fee of $18.50 payable to Comptroller.
• Court Application for Translation (CAT) AI System AI-assisted translation system powered by Microsoft Azure, developed by Orange County Superior Court for language access in court proceedings. Achieved 80% accuracy for Spanish translations and 57% for Vietnamese translations.
• DIY Florida Platform Free interactive program integrated into the Florida Courts E-Filing Portal that helps self-represented litigants complete official court forms using interview-style questions across more than 20 forms in 5 areas: Landlord Tenant, Small Claims, Domestic Violence, Simplified Dissolution, and Domestic Relations.
• Hope Card Program Statewide Florida program offering free wallet-sized cards to individuals with final injunctions for protection against domestic violence, stalking, repeat violence, sexual violence, dating violence, or abuse of elderly/disabled adults. Cards valid for two years or until injunction expires.

Quantifiable outcome

• Served over 200,000 customers since Self Help Center opening in 2015
• +2 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature1 record

Partnerships

13 partnerships are on record, tiered core and supporting.

• Harbor House of Central FloridacoreStrategic or Co-development PartnerDomestic violence advocacy partnership. Harbor House provides 24/7 crisis hotline (407-886-2856) and the Clerk's Office facilitates protective injunction filing and Hope Card program for domestic violence survivors. Joint annual Domestic Violence Awareness Month events.
• Mental Health Association of Central FloridacoreStrategic or Co-development PartnerPartnership for Mental Health Awareness Month initiatives (#MyHealthMatters). Collaborates on community events including health presentations, wellness screenings, and resource distribution. Partnership involves multiple stakeholders including Orlando Health, YMCA, and Cigna.
• Orange County Bar Association (OCBA)coreStrategic or Co-development PartnerJoint operation of the Lydia Gardner Self Help Center. OCBA provides attorneys for low-cost consultations ($1/minute) and foreclosure mediation services. The partnership enables legal assistance for unrepresented litigants in family law, small claims, and eviction cases.
• Orange County ComptrollercoreStrategic or Co-development PartnerPartnership for Official Records and domestic partnership registration. Clerk's Office accepts domestic partnership registration affidavits on behalf of the Comptroller's Office for a recording fee of $18.50.
• National Center for State CourtssupportingStrategic or Co-development PartnerCo-hosted webinar with Thomson Reuters Institute on AI in court translation, emphasizing governance, human oversight, and ethical guardrails for AI deployment in legal settings.
• Florida Court Clerks and Comptrollers (FCCC) AssociationcoreStrategic or Co-development PartnerStatewide association of court clerks. Clerk Russell served as Past President of the 2024-2025 Board of Directors, providing leadership and best practice sharing across Florida's 67 counties.
• Florida Clerks of Court Operations Corporation (CCOC)coreStrategic or Co-development PartnerStatutory entity overseeing Florida clerks' budgets. Clerk Russell serves on the Executive Council and as Budget Committee Chairman, overseeing clerks' budget compliance statewide.
• Florida Department of Health, Division of Vital StatisticssupportingOthersReferral partnership for vital records. Death certificates archived by the Department; birth and death certificate requests redirected to state health department.
• Microsoft AzuresupportingTechnology or IntegrationCloud infrastructure provider for the Court Application for Translation (CAT) AI system, which achieved 80% Spanish and 57% Vietnamese translation accuracy.
• Thomson Reuters InstitutesupportingStrategic or Co-development PartnerCo-hosted webinar on AI in court translation with the National Center for State Courts, bringing together experts including former Minnesota State Supreme Court Chief Justice Bridget Mary McCormack.
• Ninth Circuit Court AdministrationcoreStrategic or Co-development PartnerPartnership for ADA accommodations in court proceedings. The Ninth Circuit ADA Coordinator (425 N. Orange Avenue, Suite 510) handles disability accommodation requests for court appearances.
• Heart of Florida United WaysupportingStrategic or Co-development PartnerAnnual workplace giving campaign. Clerk's Office raised $32,865 in 2023 Heart of Florida United Way fundraising campaign, one of the largest amounts collected.
• Amscot FinancialsupportingChannel Partner/ Reseller/ DistributorConvenience store chain partnership enabling criminal fine payments at Amscot locations throughout Orange County. Payments made payable to Orange County Clerk of Courts.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Others

• Florida Court Clerks and Comptrollers (FCCC): Statewide association of Florida's 67 clerks of courts where Clerk Russell serves as Past President; the institutional channel through which Orange County's pilots (CAT, Hope Card, Self Help) propagate statewide.
• Tyler Technologies (Odyssey): Vendor of the Odyssey case management platform that powers myeClerk; a key technology ecosystem enabler for all Florida clerks and the de facto operating system behind Orange County's digital service delivery.
• National Center for State Courts: Partnered with Orange County and the Thomson Reuters Institute on the AI translation webinar; the leading national convener on court technology adoption and a channel for distributing Orange County's justice-innovation playbook beyond Florida.

Direct peers

• Pinellas County Clerk of Courts: Florida county clerk for the 6th Judicial Circuit operating equivalent statutory services with an Odyssey platform; a comparable mid-sized Florida clerk peer.
• Hillsborough County Clerk of Courts: Direct Florida peer operating court records, marriage licensing, and passport acceptance for the 13th Judicial Circuit using the same Odyssey platform; relevant for peer comparison given its county-owned Self Help and similar e-filing portal.
• Duval County Clerk of Courts: Florida county clerk serving the 4th Judicial Circuit with parallel services — court records, marriage licenses, traffic payments, and passport acceptance — providing a comparable operating profile in a mid-sized Florida county.
• Miami-Dade County Clerk of Courts: Florida county clerk of courts operating the same statutory services — court records, marriage licenses, passport acceptance, traffic fine payments — under the same Florida statutes, with comparable Tyler Technologies Odyssey infrastructure and larger caseload scale.
• Broward County Clerk of Courts: Direct Florida peer delivering the same statutory court administrative functions for the 17th Judicial Circuit with comparable e-filing and online payment capabilities, often cited as a benchmark for innovation among Florida clerks.
• Lee County Clerk of Courts: Florida county clerk for the 20th Judicial Circuit providing the same court records, marriage, traffic, and passport services; useful for benchmarking Florida clerk operating models outside the largest metropolitan counties.
• Palm Beach County Clerk of Courts: Florida peer clerk providing equivalent statutory services for the 15th Judicial Circuit; comparable in population scale and Odyssey-based online portal capabilities.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/orangeclerk
• YouTubeyoutube.com/user/OrangeCountyClerk
• Facebookfacebook.com/OrangeClerk
• LinkedInlinkedin.com/company/orange-county-clerk-of-court

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Orange County Clerk of Courts