Engage Health Systems

What Engage Health Systems does

Engage Health Systems Limited is a UK-incorporated, privately-held digital health software company that builds and sells the Engage Suite, a modular cloud-based patient engagement platform designed for NHS GP practices and Primary Care Networks. The platform is built around four core products: Engage Consult (online consultation, video consultation, and triage with Total Triage and inter-organisational delegation), Engage Arrive (mobile and kiosk patient check-in), Engage Call (smart waiting room call management), and Engage Messaging (secure SMS/email two-way communication). The technology stack supports Android and Windows endpoints, is WCAG 2.1 AA conformant, and integrates deeply with the three principal UK clinical systems (EMIS Web, TPP SystmOne, Cegedim Vision 3) plus NHS App and NHS Login.

The company monetises primarily through annual per-practice and per-screen SaaS subscriptions (modules range from £99 to £2,669 per practice, with a full Engage Suite bundle priced at £3,627 per practice), supplemented by hardware sales (Android tablets, privacy glass screens) and professional services for installation and training. Go-to-market is sales-led via a direct team targeting NHS GP practices, augmented by the NHS England DFOCVC procurement framework and channel partnerships including the Cegedim Healthcare Solutions Partner Programme and a December 2023 strategic alliance with Primary Care Online covering Wales. Operations span England, Wales, Scotland, and Northern Ireland.

Engage sells predominantly into NHS GP practices and Primary Care Networks, with named deployments including Tudor Medical Group, Haven Health, Bexhill Primary Care, and hundreds of practices reportedly using Engage Consult across England serving millions of patients. The business appears to have grown organically over 20+ years without institutional investment, holding 11–50 employees, ISO 27001, ISO 9001, Cyber Essentials Plus, DCB0129 clinical safety accreditation, and NHS DFOCVC framework approval.

Name

Engage Health Systems

Legal name

Engage Health Systems Limited

Website

https://www.engagehealth.uk/

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Engage Health Systems is a UK-based, NHS-focused SaaS company providing a modular patient engagement platform — including online consultations, check-in, call management, and messaging — for NHS GP practices and Primary Care Networks, with deep integrations to major UK clinical systems.

Ownership category

akta.pro rank

Product category

Healthcare Patient Engagement Software

NAICS

Offices of Physicians (62111)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Patient Intake, Digital Registration & eForms (HLACAEAF), Patient Communications (Reminders/Confirmations/Recalls) (HLACADAH)

Keywords

• Patient engagement software
• Online consultation platform
• NHS primary care software
• Patient check-in system
• Healthcare messaging platform

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Software Licensing (Annual): Annual subscription-based licensing model for all Engage Suite products. Licenses are sold per screen, per practice, or as complete suite packages. Payment is on Net Cash Monthly Account basis with annual licensing periods.
2. Hardware Sales: Sale of proprietary hardware including Android tablets (15.9" at £710), privacy glass windows screens (£1,499), and related peripherals.
3. Professional Services: Installation services (£49 software installation, £499 professional on-site fitting), custom development, and training.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Engage Health Systems provides the Engage Suite, a modular cloud-based SaaS platform for NHS GP practices and Primary Care Networks. Its core offerings are Engage Consult (online consultations and triage with video and secure messaging), Engage Arrive (patient self check-in via mobile and kiosk), Engage Call (smart waiting room call management) and Engage Messaging (secure SMS/email patient communication). Add-on modules include Custom Questionnaires, Self-Booking and Appointment Reminders, sold alongside companion hardware such as Android tablets and privacy screens.

Product overview

Engage Health Systems offers the Engage Suite, a modular platform of patient engagement solutions for NHS GP practices. The core products include Engage Consult (online consultation and triage platform with video and messaging), Engage Arrive (patient check-in), Engage Call (waiting room call management), and Engage Messaging (secure patient communication). These can be purchased individually or as the complete Engage Suite bundle. Add-on modules include Custom Questionnaires, Self-Booking, Appointment Reminders, and the Engage Hub model for PCN-level central management. Additional legacy products include EnCompass LT, Engage Video, Engage Client, Engage Agent, Engage Desktop Client, Friends and Family Test, and Engage Web.

Differentiator

Problem solved

Functional benefit

Brands

• Engage Suite: Complete suite of patient engagement solutions including Engage Arrive, Engage Call, Engage Consult, and Engage Messaging, offered as a bundled package for NHS providers.
• Engage Consult
• Engage Arrive
• Engage Call
• Engage Messaging
• Engage Touch
• Engage Touch Plus
• EnCompass LT
• Engage Web
• Engage Video
• Engage Client
• Engage Agent
• Engage Desktop Client
• Engage CRS
• Friends and Family Test

Products and services

• Engage Suite Complete bundle of Engage patient engagement solutions for NHS GP practices, combining Arrive, Call, Messaging and Consult into a single NHS-aligned, modular and scalable package at £3,627 per practice annually.
• Engage Consult Online consultation and triage platform for NHS GP practices enabling patients to communicate safely and securely via video consultations, questionnaires, two-way messaging, total triage, care navigation and record integration with EMIS, TPP SystmOne and Vision.
• Engage Arrive Patient self check-in solution for GP practices offering mobile and kiosk check-in, contactless workflow, real-time updates and custom questionnaires, compatible with Android and Windows at £259 per practice per year.
• Engage Call Smart waiting room call management system providing digital call display, practice system integration, mobile notifications, health content and videos at £149 per screen annually (free for first 12 months).
• Engage Messaging Secure patient communication platform for NHS GP practices offering SMS and email reminders, two-way messaging, broadcast updates and clinical system integration at £575 per practice per year.
• Engage Hub PCN and cluster-level operating model for Engage Consult that centralises online consultation request management across multiple practices via a Digital Receptionist, enabling inter-organisational demand management and access to enhanced IFF funding.
• Engage Touch Touchscreen-based patient self check-in software for GP practice kiosks with mobile check-in via QR codes or text/email links; legacy predecessor to Engage Arrive.

Quantifiable outcome

• 62% increase in online consultation requests
• +4 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• Primary Care OnlinecoreStrategic or Co-development Partner · 8 December 2023Strategic partnership announced December 2023 to transform Primary Care access and management across Wales. The collaboration creates an integrated solution offering seamless access to healthcare, real-time information, improved communication, and robust data security. Single access point for booking appointments, seeking help from healthcare providers, and viewing complete medical records.
• Cegedim Healthcare SolutionscoreTechnology or Integration · 18 November 2020Integration of Engage Consult with Cegedim's Vision 3 clinical system as part of the Cegedim Healthcare Solutions Partner Programme. This integration allows Vision 3 customers to access online consultations directly through their clinical system. The partnership was announced in November 2020 with official rollout from early November 2020, including a free three-month trial offer for Vision 3 customers.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Accurx: UK-based online consultation and patient messaging platform for NHS GP practices. Directly competes with Engage Consult on digital front door, SMS messaging, and two-way patient communications, with deeper venture funding and broader practice penetration.
• eConsult (Huma): NHS-focused online consultation and triage platform originally from the eConsult Health brand (now part of Huma). Competes head-to-head with Engage Consult for DFOCVC framework positions and PCN-level deployments.
• Livi (formerly Kry): Digital GP provider offering NHS-funded video consultations and online consultations. Competes with Engage Consult in the NHS online consultation category and on the DFOCVC framework.
• Doctorlink: UK-developed online triage and consultation platform previously used widely across NHS GP practices. Directly comparable to Engage Consult on symptom triage and online consultation workflows.

Emerging players

• Patchwork Health: UK digital health platform offering online consultation and workforce solutions for NHS primary care. Overlaps with Engage on triage and patient access, with growing PCN footprint.
• Doccla: UK virtual ward and remote monitoring provider serving NHS systems. An emerging player in NHS virtual care whose virtual-ward workflows partially overlap with Engage Consult's remote consultation and care navigation use cases.

Broad incumbents

• Babylon Health (eMed): Former UK telehealth leader providing online consultations and triage at scale; now operating under eMed. Overlaps with Engage Consult on NHS video and messaging consultations but operates as a broader digital-first provider.
• EMIS Group: UK provider of EMIS Web, the dominant GP clinical system that Engage integrates with. A broad incumbent in primary care IT whose platform plays host to Engage's patient engagement layer.
• TPP: UK health IT vendor behind SystmOne, a major GP clinical system that Engage Consult integrates with. A broad incumbent in primary care records that competes and partners with patient engagement platforms like Engage.

Others

• Cegedim Healthcare Solutions: Provider of the Vision 3 GP clinical system and a strategic integration partner of Engage. Comparable as a primary care software vendor whose customer base Engage reaches through its Partner Programme.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights6 records

Customer concentration

• Xx.com/engagehealth
• YouTubeyoutube.com/channel/UCFsSKKd8OsAG75HNzeDDAOw
• Facebookfacebook.com/engagehealthsystems
• LinkedInlinkedin.com/company/engagehealthsystems
• Instagraminstagram.com/engagehealthsystems

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Engage Health Systems