Fixed
Fixed.net is a UK-based managed WordPress services company that provides maintenance, hosting, security, and 24/7 expert technical support for over 8,000 WordPress websites serving SMBs, individuals, agencies, and charities globally.
- Company typePrivate
- Founded2018
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Fixed does
Fixed (Fixed.net) is a UK-based managed WordPress services company founded in 2018 that provides ongoing maintenance, hosting, security, and technical support for WordPress websites. The company serves more than 8,000 WordPress sites through a self-serve, product-led growth model, with customers signing up directly via my.fixed.net and accessing support 24/7/365 via phone, chat, and ticketing. Its customer base spans individual site owners, small and medium businesses, registered charities (offered a 25% discount), and web agencies that resell Fixed's services to their own clients.
The core offering is a tiered subscription suite — Care Plan (from £26.10/month per site billed annually), Unlimited Plan (£53.10/month), and Complete Plan (£139/month) — supplemented by a £59 one-off task service for individual fixes such as malware removal, migrations, and WooCommerce errors. Underlying technology includes superfast cloud server hosting with optional dedicated 8GB servers, twice-daily backups with vulnerability scanning, staged WordPress/theme/plugin updates performed manually by an expert team rather than automated scripts, and continuous security monitoring. Fixed operates from three global offices to deliver near-instant response (typically under two minutes) and backs delivery with a stated 5.0 Trustpilot rating across 784 reviews.
The business model is subscription-led, with recurring monthly plans as the primary revenue stream, complemented by transactional one-off tasks, an affiliate referral program, and a channel/reseller motion through agencies. Multi-currency pricing is live across 11 markets (GBP, USD, EUR, CAD, AUD, BGN, HKD, IDR, INR, NZD, SGD), indicating international SMB acquisition. Operating geographies include the UK, US, EU, Canada, Australia, Singapore, India, Indonesia, Hong Kong, New Zealand, and Bulgaria. No public funding rounds, M&A activity, or disclosed revenue figures were found in the source material.
Fixed firmographics
Firmographics- Name
- Fixed
- Legal name
- Fixed.net
- Website
- https://fixed.net
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Fixed.net is a UK-based managed WordPress services company that provides maintenance, hosting, security, and 24/7 expert technical support for over 8,000 WordPress websites serving SMBs, individuals, agencies, and charities globally.
- Ownership category
- akta.pro rank
Fixed industry classification
Industry- Product category
- Managed WordPress Services
- NAICS
- Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Application Maintenance & Support (AMS) (BPAEAFAC)
- akta.pro secondary industries
- Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)
Keywords
Where Fixed is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Fixed business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Monthly Subscription Plans: Recurring subscription revenue from Care Plan, Unlimited Plan, and Complete Plan. Care Plan starts at £26.10/month (billed annually), with options for multiple sites. Plans include hosting, security, updates, backups, monitoring, and 24/7 support.
- One-Off Task Services: Single-task fixes at a fixed price of £59. Includes malware removal, WordPress migration, broken site fixes, white screen of death, contact forms errors, and WooCommerce checkout errors.
- Affiliate Program: Referral-based revenue stream through affiliate partnerships, driving new customer acquisition.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | One-off Task - Single fix from expert team |
| Subscription | Monthly | Care Plan - Essential WordPress maintenance |
| Subscription | Monthly | Unlimited Plan - Comprehensive unlimited support |
| Subscription | Monthly | Complete Plan - Full-service enterprise solution |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Fixed product offering
Product offeringCore offering
Fixed provides managed WordPress website maintenance, hosting, and security services to website owners through tiered monthly subscription plans and pay-per-incident one-off tasks. A team of 30+ expert WordPress technicians delivers 24/7/365 support via phone, chat, and ticket, handling plugin and theme updates, malware removal, twice-daily backups, performance tuning, and WooCommerce troubleshooting for over 8,000 WordPress websites served globally.
Product overview
Fixed.net is a managed WordPress maintenance and hosting company offering a tiered subscription model. The core offerings include One-off Task (per-incident fixes), Care Plan (entry-level monthly maintenance), Unlimited Plan (comprehensive coverage with dedicated resources), and Complete Plan (premium full-service tier). These subscription plans are supplemented by à la carte services including WordPress hosting, malware removal and security, WooCommerce support, website migrations, website audits, and specialized programs for charities (25% discount) and agency resellers. All services center on instant WordPress technical support, expert management, and security for WordPress websites.
Differentiator
Problem solved
Functional benefit
Products and services
- WordPress Maintenance Plans Tiered monthly subscription plans (Care, Unlimited, and Complete) covering WordPress maintenance, security and malware protection, plugin and theme updates, superfast cloud hosting, premium email, backups, monitoring, 24/7 technical support, staging sites, unlimited website tasks, speed and page optimization, and a dedicated 8GB server with SLA on higher tiers. Targeted at WordPress site owners wanting comprehensive ongoing management at per-site pricing.
- One-off Task Pay-per-incident single fix priced at £59 covering malware removal, WordPress migrations, broken site repairs, white screen of death fixes, contact form error fixes, and WooCommerce checkout error fixes. Designed for customers who need an immediate one-time expert fix without subscribing to a monthly plan.
- WordPress Hosting Superfast cloud server hosting optimized for WordPress, with top-quality shared hosting included in maintenance plans and dedicated 8GB server options available as an upgrade. Available separately for customers wanting Fixed's hosting infrastructure without a maintenance contract.
- WooCommerce Support Specialized maintenance and technical support for WooCommerce-powered eCommerce websites on WordPress, covering checkout error fixes, plugin and theme compatibility, store performance optimization, and security monitoring for online retailers running on WordPress plus WooCommerce.
- Website Migrations Service transferring WordPress websites from one hosting provider to another, covering file transfer, database migration, and DNS configuration. Aimed at customers switching hosting providers or moving existing WordPress sites onto Fixed's superfast cloud infrastructure.
- Website Audits Comprehensive technical review of WordPress websites identifying performance issues, security concerns, malware presence, and optimization opportunities. Performed by Fixed's expert engineers as a one-time engagement producing a detailed remediation report for site owners.
Quantifiable outcome
- Response time: usually within two minutes for urgent WordPress issues
- +2 more outcomes
Companies that use Fixed
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles3 records
Fixed technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Fixed partnerships and signals
Strategic signalScale indicators3 records
Recent moves6 records
Expansion highlights6 records
Fixed competitors and assessment
Company assessmentDirect peers
- Pagely: Premium managed WordPress hosting and support provider focused on enterprise and high-traffic sites. Competes with Fixed on the higher end of Fixed's Unlimited and Complete plans, particularly on security, performance, and SLA-backed support.
- WP Buffs: White-label WordPress maintenance, support, and security provider for agencies and SMBs. Closely comparable to Fixed on the "human expert team performing ongoing WordPress maintenance" value proposition and the agency/reseller channel.
- Pressable: Managed WordPress hosting platform with security, backups, and expert support targeted at SMBs and agencies. Direct managed-WordPress competitor with similar agency/reseller orientation to Fixed.
- Seahawk Media: WordPress maintenance, security, and support specialist serving SMBs and agencies with tiered plans. Competes with Fixed directly on managed WordPress updates, malware removal, and 24/7 support.
- SiteGround: Managed WordPress hosting with included security, automatic updates, and 24/7 support. Closely comparable to Fixed on the SMB WordPress customer segment and the maintenance-plus-hosting bundle.
- Kinsta: Premium managed WordPress hosting on Google Cloud with bundled security, backups, and expert support. Competes with Fixed on hosted, managed WordPress for SMBs and agencies, with comparable tiered pricing and add-on services.
- Maintainn: WordPress maintenance, support, and hosting company offering tiered plans for SMBs, agencies, and white-label resellers. Direct managed WordPress peer to Fixed across maintenance, security, and hosting.
- WP Engine: One of the largest managed WordPress hosting and support providers, offering tiered plans, security, and expert support. Direct overlap with Fixed on managed WordPress maintenance, security, and SLAs for SMB and mid-market WordPress site owners.
Broad incumbents
- GoDaddy: Mass-market domain, hosting, and website services incumbent that bundles WordPress hosting, security, and basic support at low price points. A broad incumbent that competes with Fixed in the SMB long tail, though it does not specialize in the expert hands-on maintenance niche.
- Bluehost: Large shared and managed WordPress hosting provider with bundled security and basic support. A broad incumbent that overlaps with Fixed at the entry-level SMB segment and competes primarily on price.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Fixed social profiles
Digital presenceFixed financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fixed leadership team
Management profileNumber of profiles
Fixed funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fixed M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fixed
What does Fixed do?
Fixed provides managed WordPress website maintenance, hosting, and security services to website owners through tiered monthly subscription plans and pay-per-incident one-off tasks. A team of 30+ expert WordPress technicians delivers 24/7/365 support via phone, chat, and ticket, handling plugin and theme updates, malware removal, twice-daily backups, performance tuning, and WooCommerce troubleshooting for over 8,000 WordPress websites served globally.
Is Fixed a public or private company?
Fixed is a private company. It is classified as unknown and is currently operating.
When was Fixed founded?
Fixed was founded in 2018. It employs 11 to 50 people.
Where is Fixed based?
Fixed is headquartered in London, United Kingdom, in the Europe region.
How does Fixed make money?
Three revenue lines are on record. Monthly Subscription Plans are the primary driver. The others are one-Off Task Services and affiliate Program.
Who are Fixed's main competitors?
Direct peers on record are Pagely, WP Buffs, Pressable, Seahawk Media, SiteGround, Kinsta, Maintainn and WP Engine. Broad incumbents are GoDaddy and Bluehost.
Does Fixed have an API?
No public API is recorded for Fixed.
What industry is Fixed in?
Fixed's product category is Managed WordPress Services. Its primary akta.pro industry code is BPAEAFAC, Application Maintenance & Support (AMS), with a secondary code of BPAEAKAO, Managed DevOps / Platform Operations (Run & Operate). Its NAICS code is 541513 and its SIC code is 7370.