Fixed

What Fixed does

Fixed (Fixed.net) is a UK-based managed WordPress services company founded in 2018 that provides ongoing maintenance, hosting, security, and technical support for WordPress websites. The company serves more than 8,000 WordPress sites through a self-serve, product-led growth model, with customers signing up directly via my.fixed.net and accessing support 24/7/365 via phone, chat, and ticketing. Its customer base spans individual site owners, small and medium businesses, registered charities (offered a 25% discount), and web agencies that resell Fixed's services to their own clients.

The core offering is a tiered subscription suite — Care Plan (from £26.10/month per site billed annually), Unlimited Plan (£53.10/month), and Complete Plan (£139/month) — supplemented by a £59 one-off task service for individual fixes such as malware removal, migrations, and WooCommerce errors. Underlying technology includes superfast cloud server hosting with optional dedicated 8GB servers, twice-daily backups with vulnerability scanning, staged WordPress/theme/plugin updates performed manually by an expert team rather than automated scripts, and continuous security monitoring. Fixed operates from three global offices to deliver near-instant response (typically under two minutes) and backs delivery with a stated 5.0 Trustpilot rating across 784 reviews.

The business model is subscription-led, with recurring monthly plans as the primary revenue stream, complemented by transactional one-off tasks, an affiliate referral program, and a channel/reseller motion through agencies. Multi-currency pricing is live across 11 markets (GBP, USD, EUR, CAD, AUD, BGN, HKD, IDR, INR, NZD, SGD), indicating international SMB acquisition. Operating geographies include the UK, US, EU, Canada, Australia, Singapore, India, Indonesia, Hong Kong, New Zealand, and Bulgaria. No public funding rounds, M&A activity, or disclosed revenue figures were found in the source material.

Name

Fixed

Legal name

Fixed.net

Website

https://fixed.net

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Fixed.net is a UK-based managed WordPress services company that provides maintenance, hosting, security, and 24/7 expert technical support for over 8,000 WordPress websites serving SMBs, individuals, agencies, and charities globally.

Ownership category

akta.pro rank

Product category

Managed WordPress Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Application Maintenance & Support (AMS) (BPAEAFAC)

akta.pro secondary industries

Managed DevOps / Platform Operations (Run & Operate) (BPAEAKAO), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

Keywords

• WordPress maintenance services
• Managed WordPress hosting
• Website security monitoring
• Plugin update management
• Malware removal services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Monthly Subscription Plans: Recurring subscription revenue from Care Plan, Unlimited Plan, and Complete Plan. Care Plan starts at £26.10/month (billed annually), with options for multiple sites. Plans include hosting, security, updates, backups, monitoring, and 24/7 support.
2. One-Off Task Services: Single-task fixes at a fixed price of £59. Includes malware removal, WordPress migration, broken site fixes, white screen of death, contact forms errors, and WooCommerce checkout errors.
3. Affiliate Program: Referral-based revenue stream through affiliate partnerships, driving new customer acquisition.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Fixed provides managed WordPress website maintenance, hosting, and security services to website owners through tiered monthly subscription plans and pay-per-incident one-off tasks. A team of 30+ expert WordPress technicians delivers 24/7/365 support via phone, chat, and ticket, handling plugin and theme updates, malware removal, twice-daily backups, performance tuning, and WooCommerce troubleshooting for over 8,000 WordPress websites served globally.

Product overview

Fixed.net is a managed WordPress maintenance and hosting company offering a tiered subscription model. The core offerings include One-off Task (per-incident fixes), Care Plan (entry-level monthly maintenance), Unlimited Plan (comprehensive coverage with dedicated resources), and Complete Plan (premium full-service tier). These subscription plans are supplemented by à la carte services including WordPress hosting, malware removal and security, WooCommerce support, website migrations, website audits, and specialized programs for charities (25% discount) and agency resellers. All services center on instant WordPress technical support, expert management, and security for WordPress websites.

Differentiator

Problem solved

Functional benefit

Products and services

• WordPress Maintenance Plans Tiered monthly subscription plans (Care, Unlimited, and Complete) covering WordPress maintenance, security and malware protection, plugin and theme updates, superfast cloud hosting, premium email, backups, monitoring, 24/7 technical support, staging sites, unlimited website tasks, speed and page optimization, and a dedicated 8GB server with SLA on higher tiers. Targeted at WordPress site owners wanting comprehensive ongoing management at per-site pricing.
• One-off Task Pay-per-incident single fix priced at £59 covering malware removal, WordPress migrations, broken site repairs, white screen of death fixes, contact form error fixes, and WooCommerce checkout error fixes. Designed for customers who need an immediate one-time expert fix without subscribing to a monthly plan.
• WordPress Hosting Superfast cloud server hosting optimized for WordPress, with top-quality shared hosting included in maintenance plans and dedicated 8GB server options available as an upgrade. Available separately for customers wanting Fixed's hosting infrastructure without a maintenance contract.
• WooCommerce Support Specialized maintenance and technical support for WooCommerce-powered eCommerce websites on WordPress, covering checkout error fixes, plugin and theme compatibility, store performance optimization, and security monitoring for online retailers running on WordPress plus WooCommerce.
• Website Migrations Service transferring WordPress websites from one hosting provider to another, covering file transfer, database migration, and DNS configuration. Aimed at customers switching hosting providers or moving existing WordPress sites onto Fixed's superfast cloud infrastructure.
• Website Audits Comprehensive technical review of WordPress websites identifying performance issues, security concerns, malware presence, and optimization opportunities. Performed by Fixed's expert engineers as a one-time engagement producing a detailed remediation report for site owners.

Quantifiable outcome

• Response time: usually within two minutes for urgent WordPress issues
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Pagely: Premium managed WordPress hosting and support provider focused on enterprise and high-traffic sites. Competes with Fixed on the higher end of Fixed's Unlimited and Complete plans, particularly on security, performance, and SLA-backed support.
• WP Buffs: White-label WordPress maintenance, support, and security provider for agencies and SMBs. Closely comparable to Fixed on the "human expert team performing ongoing WordPress maintenance" value proposition and the agency/reseller channel.
• Pressable: Managed WordPress hosting platform with security, backups, and expert support targeted at SMBs and agencies. Direct managed-WordPress competitor with similar agency/reseller orientation to Fixed.
• Seahawk Media: WordPress maintenance, security, and support specialist serving SMBs and agencies with tiered plans. Competes with Fixed directly on managed WordPress updates, malware removal, and 24/7 support.
• SiteGround: Managed WordPress hosting with included security, automatic updates, and 24/7 support. Closely comparable to Fixed on the SMB WordPress customer segment and the maintenance-plus-hosting bundle.
• Kinsta: Premium managed WordPress hosting on Google Cloud with bundled security, backups, and expert support. Competes with Fixed on hosted, managed WordPress for SMBs and agencies, with comparable tiered pricing and add-on services.
• Maintainn: WordPress maintenance, support, and hosting company offering tiered plans for SMBs, agencies, and white-label resellers. Direct managed WordPress peer to Fixed across maintenance, security, and hosting.
• WP Engine: One of the largest managed WordPress hosting and support providers, offering tiered plans, security, and expert support. Direct overlap with Fixed on managed WordPress maintenance, security, and SLAs for SMB and mid-market WordPress site owners.

Broad incumbents

• GoDaddy: Mass-market domain, hosting, and website services incumbent that bundles WordPress hosting, security, and basic support at low price points. A broad incumbent that competes with Fixed in the SMB long tail, though it does not specialize in the expert hands-on maintenance niche.
• Bluehost: Large shared and managed WordPress hosting provider with bundled security and basic support. A broad incumbent that overlaps with Fixed at the entry-level SMB segment and competes primarily on price.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/fixed_net

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fixed