CCNY

What CCNY does

CCNY, Inc. (Community Connections of New York) is a Buffalo, New York-based nonprofit founded in 2006 that provides capacity-building services — data analytics, program evaluation, quality improvement, and training — to health and human service organizations across 12 U.S. states. Its customer base of 400+ spans behavioral health providers, child welfare agencies, foundations, government departments, and nonprofit service organizations, with cumulative impact claimed across 4.7 million individuals.

The firm operates four core service lines — Data Functionality (data integration, warehousing, dashboards via Azure, Power BI, SQL, R, Python, PySpark, Databricks), Program Evaluation (implementation studies, outcome studies, cost analysis, advanced statistical modeling), Quality Improvement (PDSA, Six Sigma, Results-Based Accountability, Wraparound), and Training & Fractional Staffing — combined through an "Integrated Solutions" wrapper. Its technology surface extends to operational products it administers on behalf of clients, including the FidelityEHR electronic health record, the Dashboard Center reporting platform, the Erie Path mental health mobile application, and a Jira Service Management support portal. Recent capability buildout includes supervised-learning predictive analytics covering 350,000+ covered lives.

CCNY generates revenue through professional services engagements — multi-year contracts, project-based evaluation work, fractional staffing, and fixed-scope Value-Driven Projects priced $5,000–$10,000 launched for Q1 2026. It operates affiliate entities (PIE Analytics, Lakeshore Connections, Nickle City Foundation), holds SOC 2 Type 2 certification, and is led by founder Heidi Milch. Grant funding managed by staff exceeds $73 million cumulatively across disclosed contracts.

Name

CCNY

Legal name

CCNY, Inc.

Website

https://ccnyinc.org

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

CCNY is a Buffalo, New York nonprofit founded in 2006 that provides data analytics, program evaluation, quality improvement, and training services to 400+ health and human service organizations across 12 U.S. states.

Ownership category

akta.pro rank

Headquarters

HQ city

Buffalo

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. Consulting and Professional Services: CCNY provides integrated data analysis, program evaluation, quality improvement, and capacity-building services on a project and retainer basis. Services include fractional staffing, training programs, and data functionality consulting. Revenue is generated through fixed-scope projects and ongoing service contracts with health and human service organizations.
2. Value-Driven Projects: Short-term focused engagements scoped between $5,000-$10,000, deliverable in 2-4 weeks, designed to address specific nonprofit challenges including logic model tune-ups, grant readiness assessments, and data quality reviews.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

CCNY is a nonprofit consulting firm that provides health and human service organizations with integrated data analysis, program evaluation, quality improvement, and capacity-building services. Its core services aggregate and integrate information from multiple organizational sources into dashboards, conduct implementation and outcome studies, apply evidence-based quality improvement methodologies (PDSA, Six Sigma, Wraparound, RBA), and deliver training programs combined with fractional administrative staffing support.

Product overview

CCNY is a health and human services capacity-building organization offering an integrated suite of four core services: Data Functionality, Program Evaluation, Quality Improvement, and Training & Fractional Staffing, combined through a cross-functional Integrated Solutions approach. The core Data Functionality service aggregates and integrates data from multiple organizational sources into customizable dashboards and reports, while Program Evaluation provides studies, modeling, and outcome analysis. Quality Improvement applies evidence-based methodologies (PDSA, Six Sigma, Wraparound, RBA) to drive systemic change. Training & Fractional Staffing delivers both in-person/online training programs and administrative support staffing. Below these core services, CCNY also offers Focused Services sub-products including Logic Model Tune-Up, Grant Readiness Check, Data Equity Review, Technology Requirements Assessment, and Using Data for Advocacy Training, as well as Value-Driven Projects introduced for Q1 2026. CCNY also administers supported programs including Help Me Grow WNY, the PEDALS early childhood program, and High-Fidelity Wraparound, and provides technology products including FidelityEHR (electronic health record), the Dashboard Center reporting platform, Erie Path mental health app, and a Jira-based CCNY Service Desk.

Differentiator

Problem solved

Functional benefit

Products and services

• Data Functionality A core consulting service that aggregates and integrates data from multiple organizational sources into clean, structured datasets and delivers analytics through customizable dashboards and reports to support informed decision-making for health and human service organizations.
• Program Evaluation A core consulting service providing implementation studies, outcome studies, cost analysis, advanced statistical modeling, case record reviews, and surveys to help health and human service organizations understand and articulate their impact.
• Quality Improvement A core consulting service using evidence-based methodologies (PDSA, Results-Based Accountability, Six Sigma, Wraparound) and logic model development to help health and human service organizations implement positive systemic changes.
• Training & Fractional Staffing A core consulting service combining in-person and online training programs with fractional staffing support to build organizational capacity through upskilling and administrative offloading for health and human service organizations.
• Integrated Solutions A cross-functional consulting approach combining Data Functionality, Program Evaluation, Quality Improvement, and Training & Fractional Staffing into tailored solutions for complex organizational challenges in health and human services.
• Logic Model Tune-Up A focused 4-hour facilitated consulting session that realigns an organization's logic model with current programs, activities, outputs, and intended outcomes.
• Grant Readiness Check A two-week consulting sprint with document review and facilitated working sessions that assesses organizational readiness for a significant funding opportunity, delivering a readiness scorecard, risk flags, and a prioritized action list.
• Data Equity Review A three-week consulting sprint with three facilitated sessions assessing how an organization collects, analyzes, and reports data through an equity lens, producing a written assessment with gaps, strengths, and recommendations.
• Technology Requirements Assessment A four-week consulting sprint helping organizations define functional and data requirements before purchasing new technology, delivering a requirements document, workflow gap maps, and an accountability framework.
• Using Data for Advocacy Training A 3-hour training session building skills to translate operational data into compelling advocacy narratives for policy change and community mobilization.
• Help Me Grow WNY A regional early childhood development initiative that CCNY administers and supports through data visualization, tracking developmental screening rates, referral patterns, and family support services across Western New York.
• PEDALS Program An early childhood program focused on developmental screenings and support services for young children in Western New York, administered by CCNY with program leadership and coaching provided.
• High-Fidelity Wraparound A system of care model CCNY supports through care coordination portals, vendor services portals, and training registration, serving children and families across Erie County with training and technical support services.
• FidelityEHR An electronic health record system for Erie County's children's system of care that CCNY administers and provides technical support for, accessible via my.fidelityehr.com.
• Dashboard Center A reporting and analytics platform at ccnyreports.com for clients to access standardized and custom reports, integrated with FidelityEHR data and other organizational sources.
• Erie Path Erie County's flagship mental health resource mobile application developed and managed by CCNY, providing accessible mental health information and resources to residents.
• CCNY Service Desk A Jira Service Management-powered support portal providing issue tracking and report request submission for FidelityEHR, Dashboard Center, Family First, and general support contract issues.

Quantifiable outcome

• Organizations develop ability to identify cost per positive outcome per client and real cost of employee turnover vs retention costs
• +4 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability8 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Erie County Department of Mental HealthcoreStrategic or Co-development PartnerCollaborated with Erie County Department of Mental Health to form CCNY as a new organization focused on building capacity through modern data approaches for health and human service organizations.
• Gateway-Longview (formerly New View Alliance)coreStrategic or Co-development PartnerPartnered with Gateway-Longview to establish CCNY as an organization focused on building capacity through data approaches for community health organizations.
• Help Me Grow WNYcoreStrategic or Co-development PartnerCCNY provides leadership and data support for Help Me Grow Western New York, an initiative tracking developmental screening rates, referral patterns, and family support services across the region. CCNY staff including Kim Stewart (Early Childhood Director) and Danielle Galenski (Assistant Director) lead this partnership.
• HEALTHeLINKcoreStrategic or Co-development PartnerCCNY developed and maintains the HEALTHeWNY Dashboard - a publicly accessible platform pulling together real-time data and insights into the health status of the Western New York region.
• PEDALS ProgramcoreStrategic or Co-development PartnerCCNY provides program leadership and coaching for PEDALS, an early childhood development initiative. Kim Stewart serves as Early Childhood Director overseeing both PEDALS and Help Me Grow WNY.
• High-Fidelity WraparoundcoreStrategic or Co-development PartnerCCNY supports the High-Fidelity Wraparound program through training, care coordination portal, vendor services portal, and technical support. Alana Bertram serves as Senior Coordinator of HFW Technical Support Services administering FidelityEHR.
• PIE AnalyticsminorOthersOne of CCNY's affiliate organizations mentioned in privacy policy alongside Lakeshore Connections and Nickle City Foundation.
• Lakeshore ConnectionsminorOthersOne of CCNY's affiliate organizations mentioned in privacy policy alongside PIE Analytics and Nickle City Foundation.
• Nickle City FoundationminorOthersOne of CCNY's affiliate organizations mentioned in privacy policy alongside PIE Analytics and Lakeshore Connections.
• University at Buffalo School of Social WorkminorStrategic or Co-development PartnerCCNY offers Quality Improvement Certificate Program in conjunction with University at Buffalo School of Social Work Office of Continuing Education.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• MDRC: Social policy research organization conducting program evaluation and field experiments in education, health, and human services. Comparable in delivering rigorous program evaluation, data analytics, and QI support for social programs.
• American Institutes for Research (AIR): Behavioral and social science research organization with deep work in human services, child welfare, and behavioral health. Directly comparable in program evaluation, technical assistance, and capacity building for public agencies.
• Mathematica Policy Research: Research and evaluation firm specializing in program evaluation, data analytics, and policy research for health, human services, and education clients. Direct competitor in program evaluation and predictive analytics for government and nonprofit funders.
• Health Management Associates (HMA): Healthcare consulting firm specializing in Medicaid, behavioral health, and human services policy, programs, and operations. Closely comparable in serving state/county health agencies with program strategy, evaluation, and capacity building.
• Public Consulting Group: Management consulting firm serving state and local health and human services agencies with program operations, technology implementation, and evaluation support. Directly comparable in domain, customer base, and service mix.
• Third Sector Capital Partners: Nonprofit consulting firm focused on outcomes-based financing, data-driven program evaluation, and capacity building for human services organizations. Closely comparable in serving nonprofits with data and outcomes work.
• Bridgespan Group: A nonprofit advisory and consulting firm serving nonprofits, philanthropies, and social sector leaders on strategy, organizational design, and impact. Highly comparable to CCNY's capacity-building and strategy work for health and human service organizations.
• Nonprofit Finance Fund: Nonprofit CDFI providing consulting, capacity building, and financial management support to nonprofits and social enterprises. Comparable in mission-driven advisory services to nonprofit and human services clients.

Broad incumbents

• Abt Associates: Research and consulting firm with major practice areas in health, social services, and environment. Comparable in program evaluation and analytics but operates as a much larger incumbent across broader research domains.
• ICF International: Large consulting and digital services provider with substantial health, human services, and public sector practices. Overlaps with CCNY in program evaluation, data analytics, and QI for federal/state clients, but at much larger scale and broader portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CCNYInc
• LinkedInlinkedin.com/company/community-connections-of-new-york-ccny
• Instagraminstagram.com/ccny_inc
• Xx.com/ComConnectNY

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles24 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CCNY