Anne Arundel Conflict Resolution Center

What Anne Arundel Conflict Resolution Center does

Anne Arundel Conflict Resolution Center (AACRC) is a 501(c)(3) nonprofit founded in 1993 and headquartered at The Heritage Center, 2666 Riva Road, Suite 130, Annapolis, MD 21401. It provides free mediation, facilitation, community conferencing (restorative justice circle process), conflict resolution education, and IEP meeting facilitation to residents of Anne Arundel County, MD. Specialized programs include prisoner re-entry mediation at correctional facilities in Jessup, MD, anger management classes ($175 one-time registration fee, 1-day/4-week/2-day formats), marital separation/divorce mediation ($300 per person), and tailored organizational training workshops. Volunteer mediators — more than 60 trained individuals — deliver the bulk of services, supported by 6 full-time staff, AmeriCorps members, interns, and a 6-person Board of Directors.

AACRC's underlying technology is human-centered rather than platform-based: services are facilitated using a structured process emphasizing communication, empowerment, voluntary agreement, and confidential dialogue, with no proprietary software product or public API. Operational tooling is limited to JotForm-based intake, PayPal donation processing, Zoom for parenting workshops, and a WordPress website. The business model is overwhelmingly grant- and donation-funded: county, state, and foundation grants (Anne Arundel County Department of Health, MACRO, Maryland Judiciary Family Division, Murray Foundation, Rouse Charitable Foundation, Anne Arundel County Executive Community Support Grant), corporate sponsorships ($1,000–$10,000 tiers), individual donations, and annual endowment distributions from a 2015-established fund held at the Community Foundation of Anne Arundel County (CFAAC). Fee-for-service revenue (anger management classes, divorce mediation, custom trainings) is a minor supplement. Go-to-market is community-led, driven by court referrals (District Court, Circuit Court), school and police partnerships, community presentations, the Peace Ambassador peer-to-peer campaign, and social media presence across Facebook, Twitter, LinkedIn, YouTube, and Instagram.

Name

Anne Arundel Conflict Resolution Center

Legal name

Anne Arundel Conflict Resolution Center

Website

https://aacrc.info

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1–10 employees

Short description

Anne Arundel Conflict Resolution Center is a 501(c)(3) nonprofit founded in 1993 that provides free mediation, facilitation, and community conferencing services to residents of Anne Arundel County, MD, delivered through 6 staff and 60+ trained volunteer mediators.

Ownership category

akta.pro rank

Product category

Community Mediation Services

NAICS

Social Assistance (624)

SIC

Services-Social Services (8300)

akta.pro primary industry

Peer Mediation, Conflict Resolution & Prosocial Playground Programs (Early Years) (EDACAOAJ)

Keywords

• Community mediation services
• Conflict resolution education
• Restorative justice conferencing
• Anger management training
• Divorce and family mediation

Headquarters

HQ city

Annapolis

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Free Mediation Services (Grant/Donation Funded): Core mediation services are provided at no cost to residents of Anne Arundel County, funded through grants from county, state, foundation funders, and individual donations. The center maintains a sliding scale philosophy with funding from generous donors and funders.
2. Anger Management Training: Fee-based anger management classes offered to the community with a one-time registration fee of $175, available as 1-day, 4-week, or 2-day courses. Also includes training for men incarcerated at the Jennifer Road Detention Center. Payment options include Klarna and Afterpay.
3. Marital Separation/Divorce Mediation: Paid mediation services for marital separation and divorce, priced at $600 or $300 per person.
4. Custom Organizational Trainings: Fee-based training workshops tailored to the specific needs of organizations or businesses, priced as appropriate at the time they are offered.
5. Individual Donations and Sponsorships: The center relies on individual donations, recurring gifts, planned giving, and corporate sponsorships (Platinum $5,000, Gold $3,500, Silver $2,500, Bronze $1,000, Program Sponsor $10,000, Title Sponsor $7,500) to support operations.
6. Endowment Fund: In 2015, AACRC created an Endowment administered through the Community Foundation of Anne Arundel County (CFAAC), providing healthy tax credits for donations and annual grant distributions to support long-term mission and operations sustainability.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

AACRC provides free mediation, facilitation, and community conferencing services to Anne Arundel County residents, using trained volunteer mediators who guide parties through a structured ~2-hour voluntary process. Paid offerings include anger management classes ($175), marital separation/divorce mediation ($300–$600), parenting and co-parenting workshops, prisoner re-entry mediation, and tailored organizational trainings. Conflict resolution education is delivered to schools, community groups, and government agencies.

Product overview

Anne Arundel Conflict Resolution Center (AACRC) offers a unified portfolio of conflict resolution services centered on free mediation for Anne Arundel County residents. The core service is the Mediation Program, supplemented by Conflict Resolution Education, Facilitation Services, and Community Conferencing using restorative justice principles. Fee-based add-on modules include Anger Management Classes ($175), Parenting and Co-Parenting Workshops, and Prisoner Re-Entry Mediation. The organization also provides downloadable Mediation Tools including consent forms and parenting plan templates. All services operate from The Heritage Center in Annapolis, MD, with volunteer mediators who have completed 50+ hours of training.

Differentiator

Problem solved

Functional benefit

Products and services

• Mediation Services Free mediation services for disputes between individuals, including neighbor conflicts, family disputes, landlord/tenant issues, workplace conflicts, and community association disputes. Professional volunteer mediators facilitate 2-hour sessions at neutral community locations throughout Anne Arundel County.
• Community Conferencing Restorative justice process bringing together people affected by harmful behavior to create repair agreements, addressing racial issues, cultural differences, and value conflicts through circle-based facilitation built on values of respect, honesty, listening, truth, and sharing.
• Facilitation Services Neutral facilitators to assist groups with information dissemination and issue resolution, including IEP (Individual Education Plan) meeting facilitation for special education settings.
• Conflict Resolution Education Educational presentations to community groups, churches, schools, and government agencies covering conflict styles and effective communication, including Peace Wheel teaching tools for youth.
• Anger Management Classes Interactive anger management courses offered in 1-day, 4-week, or 2-day formats for community members, including court-pre-trial compliance options and training for incarcerated men at the Jennifer Road Detention Center. Registration fee of $175.
• Parenting and Co-Parenting Workshop Interactive workshop for parents and co-parents covering effective co-parenting strategies and communication, offered via Zoom with program coordinator Breanne French.
• Marital Separation/Divorce Mediation Mediation services for marital separation and divorce proceedings at $600 total ($300 per person), helping couples create mutually agreeable parenting plans and property settlements.
• Prisoner Re-Entry Mediation Mediation services at correctional facilities in Jessup, MD to help incarcerated individuals create transition plans with family and support networks to prevent recidivism.
• Custom Organizational Trainings Fee-based training workshops tailored to the specific needs of organizations or businesses, priced as appropriate at the time they are offered.

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

14 partnerships are on record, tiered major, core and minor.

• Anne Arundel County Department of HealthmajorStrategic or Co-development PartnerAACRC receives funding from the Anne Arundel County Department of Health, supporting the center's mediation and conflict resolution services for county residents.
• MACRO (Maryland Mediation and Conflict Resolution Center)majorStrategic or Co-development PartnerAACRC receives funding from MACRO, Maryland's statewide mediation and conflict resolution center, supporting AACRC's mission and operations.
• Maryland Judiciary, Administrative Office of the Courts Family DivisionmajorStrategic or Co-development PartnerAACRC receives funding from the Maryland Judiciary's Administrative Office of the Courts Family Division, supporting family-related mediation services.
• Community Foundation of Anne Arundel County (CFAAC)majorStrategic or Co-development PartnerSince 2015, AACRC's Endowment has been administered through CFAAC, which provides tax credits for donations and annual grant distributions supporting long-term sustainability of AACRC's mission.
• District Court of MarylandcoreStrategic or Co-development PartnerAACRC maintains an ongoing partnership with the District Court for pre-trial case referrals. Select cases are referred to AACRC prior to the hearing date for mediation before formal court proceedings.
• Circuit Court of MarylandcoreStrategic or Co-development PartnerAACRC partners with the Circuit Court for Parenting Plan cases, mediating to resolve family situations outside of court. AACRC also mediates voluntary Parenting Plan cases for parents who have not opened a court case.
• ACDS (Arundel Community Development Services)majorStrategic or Co-development PartnerAACRC partnered with ACDS for Operation Eviction Intervention, providing mediation services to participating tenants and landlords to prevent evictions due to COVID-19 impact.
• Anne Arundel County GovernmentmajorStrategic or Co-development PartnerAACRC relies on its partnership with Anne Arundel County Government to fulfill its mission, including county-funded programs and services.
• Anne Arundel County Police DepartmentmajorGTM or Marketing PartnerAACRC provides mediation information to police officers twice a year who distribute pocket-sized pads to individuals experiencing non-criminal conflicts, serving as a community outreach and referral channel.
• Anne Arundel Community CollegeminorStrategic or Co-development PartnerAACRC partners with Anne Arundel Community College as part of its network of community organizations to deliver conflict resolution education and services.
• Anne Arundel County Public SchoolsmajorStrategic or Co-development PartnerAACRC provides youth conflict mediation services, IEP facilitation, and peace education programs through Anne Arundel County Public Schools, reaching students and families throughout the county.
• Community Mediation MarylandmajorStrategic or Co-development PartnerAACRC collaborates with Community Mediation Maryland as part of Maryland's mediation ecosystem, supporting statewide conflict resolution efforts.
• United States Army-Fort George G. MeademinorStrategic or Co-development PartnerAACRC partners with Fort Meade Alliance and the U.S. Army at Fort George G. Meade to provide conflict resolution services to the military community.
• City of AnnapolisminorStrategic or Co-development PartnerAACRC partners with the City of Annapolis and City of Annapolis Police Department as part of its comprehensive county-wide and municipal service network.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Community Boards (San Francisco): Long-running San Francisco nonprofit providing free mediation, restorative justice, and conflict resolution training using trained volunteer mediators. Highly comparable operating model and mission to AACRC, including community conferencing and education programs.
• Center for Community Conflict Resolution (Brooklyn, NY): Nonprofit community mediation center providing free or low-cost mediation, restorative justice, and conflict resolution education in New York City. Closely mirrors AACRC's volunteer-driven, court-referred, free-service model with parallel programming.

Broad incumbents

• National Association for Community Mediation (NAFCM): National membership association for community mediation centers in the U.S. Comparable as the field-level peer network that sets standards, advocates for funding, and connects organizations like AACRC. Functions as both an ecosystem peer and a capacity-building partner.
• MACRO (Maryland Mediation and Conflict Resolution Center): State-level mediation office that funds AACRC and coordinates conflict resolution services across Maryland. Directly comparable because it both funds and operates in the same mediation space, serving as a funder, convener, and occasional operator.
• Community Mediation Maryland: Statewide association and funding intermediary that supports a network of Maryland community mediation centers, including AACRC. Comparable because it operates the same volunteer-mediated, grant-funded model and serves as a peer network across Maryland counties.

Emerging players

• Resolution Systems Institute: Court-focused nonprofit that designs and supports court-annexed mediation and dispute resolution programs. Comparable because it works at the court-referral interface that drives much of AACRC's volume and shares the same focus on court-embedded mediation services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/mediateaacrc
• YouTubeyoutube.com/channel/UCDhMORR3o9m2baY-uHFBKrA
• Facebookfacebook.com/CommunityMediationCenter
• LinkedInlinkedin.com/company/anne-arundel-conflict-resolution-center
• Instagraminstagram.com/aacrcmediation

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Anne Arundel Conflict Resolution Center