GSA Force
GSA Force is a Miami-headquartered air cargo General Sales and Service Agent (GSSA) serving airlines and logistics providers across the Americas and Asia through 17 offices, offering outsourced sales, marketing, customer service, operations, charter, and financial administration support.
- Company typePrivate
- Founded2015
- HeadquartersMiami, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What GSA Force does
GSA Force is a Miami-headquartered, privately held General Sales and Service Agent (GSSA) for air cargo, founded in 2015 by Felipe Kaplan and Maximiliano Vicente — both former LAN Cargo executives. The company provides outsourced sales, marketing, customer service, operations, charter, consulting, and financial/administrative support (including IATA CASS settlement) to airline cargo operators and integrated logistics providers that want local market representation in geographies where they lack an owned sales infrastructure. Its primary customer segment is cargo-carrying airlines seeking to grow share in new or existing markets, with a secondary segment of special cargo shippers requiring charter solutions for heavy, outsize, dangerous goods, and humanitarian shipments.
The company's product surface spans Sales GSA-GSSA representation, Marketing Services, 24/7 Customer Service with a booking and reservations system, Operations Management (handling, trucking, customs, tracing), Charter Services, Consulting, Finance and Administration, and a Track and Trace module supporting multiple Air Waybill numbers. Technology is described as a "state-of-the-art" booking and reservations system with integrated track and trace, but the source material does not disclose proprietary AI/ML, data, or platform architecture beyond workflow tooling. Underlying delivery is supported by 17 offices across the Americas (USA, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Puerto Rico) and Asia (China in four cities, Hong Kong, Japan in two cities).
GSA Force monetizes through transaction fees and service commissions on cargo sold or handled under airline GSSA mandates. Its go-to-market is sales-led, relying on field sales teams, key account strategy, revenue and capacity management, and competitor profiling to win and expand enterprise airline contracts. Named customers include Cathay, El Al, Ethiopian, Avianca, Mercury, and UPS. No public pricing, revenue figures, or external funding rounds are disclosed, and the company remains founder/management-owned without venture capital or private equity backing per the available sources.
GSA Force firmographics
Firmographics- Name
- GSA Force
- Legal name
- GSA Force
- Website
- https://gsaforce.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- GSA Force is a Miami-headquartered air cargo General Sales and Service Agent (GSSA) serving airlines and logistics providers across the Americas and Asia through 17 offices, offering outsourced sales, marketing, customer service, operations, charter, and financial administration support.
- Ownership category
- akta.pro rank
GSA Force industry classification
Industry- Product category
- Air Cargo GSSA Services
- NAICS
- Nonscheduled Air Transportation (4812)
- SIC
- Services-Management Services (8741)
- akta.pro primary industry
- Airline GSA / Representation & Ticket Sales Offices (THAKALAG)
- akta.pro secondary industry
- Air Waybill (AWB) Issuance/Management (Master/House) (TLACAHAB)
Keywords
Where GSA Force is headquartered
LocationHeadquarters
- HQ city
- Miami
- HQ country
- United States
- HQ region
- North America
Offices17 records
Markets served
GSA Force business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D
Revenue model
- GSSA Sales and Service Fees: GSA Force operates as a General Sales and Service Agent (GSSA) for airlines, providing sales representation, marketing, customer service, operations support, and financial administration services. Revenue is generated through commissions and service fees from airline clients for cargo sales facilitation and operational support across multiple markets.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
GSA Force product offering
Product offeringCore offering
GSA Force operates as a General Sales and Service Agent (GSSA) for airlines, providing comprehensive cargo sales representation, marketing, customer service, operations support, charter services, consulting, and financial administration. The company delivers end-to-end cargo solutions through 17 offices across the Americas and Asia, including sales representation, revenue and capacity management, cargo handling, trucking, customs documentation, and integrated booking, reservations, and track-and-trace systems.
Product overview
GSA Force operates as a unified air cargo sales and service platform offering an integrated suite of services. The core portfolio includes Sales GSA-GSSA (field sales representation and revenue management), Marketing Services (brand management and market development), Customer Service (24/7 call center and booking systems), Operations Management (handling, trucking, and customs), Charter Services (special cargo transportation), Consulting (strategic planning), Finance and Administration (IATA CASS, revenue collection), and Track and Trace (shipment monitoring). These services are designed to work together as end-to-end solutions for airline cargo transportation needs, supported by a team with over 75 years of combined industry experience.
Differentiator
Problem solved
Functional benefit
Products and services
- Sales GSA-GSSA Field sales representation and GSSA services including revenue and capacity management, key account strategy, and competitor profiling for airline cargo operations, designed to help airlines build growing opportunities in new attractive markets and maximize yield, payload, and aircraft utilization.
- Marketing Services Comprehensive sales and marketing management including introduction of airline brands to new or existing markets, marketing goal setting to increase sales and customer loyalty, and brand presence maintenance through social media, trade publications, and industry shows.
- Customer Service 24/7 call center customer service support covering booking reservations, cargo status inquiries, and problem resolution, leveraging a state-of-the-art booking and reservations system for airline cargo customers.
- Operations Management Cargo handling, trucking, tracing solutions, and customs documentation management delivered through partnerships with efficient and experienced cargo operations staff to ensure high quality service levels for airline clients.
- Charter Services Cargo charter solutions for special shipments including heavy or outsize cargo, dangerous goods, and humanitarian relief aid shipments, providing aircraft of any size to fulfill charter needs on budget and schedule.
- Consulting Strategic consulting services for commercial, fleet, network, operations, and revenue management planning that translate industry insights into actionable plans to help clients build profitable air cargo businesses.
- Finance and Administration Financial and administrative support including revenue collection, centralized invoice control, IATA CASS management, claims administration, and performance reviews for airline cargo operations.
- Track and Trace Shipment tracking service that supports multiple Air Waybill (AWB) numbers for real-time cargo status monitoring, integrated with the customer service booking and reservations system.
Quantifiable outcome
- LAN Cargo South American sales region achieved historic sales revenue of $300 million with 15% growth under Felipe Kaplan's leadership as Commercial Regional Vice President (2010-2011)
Companies that use GSA Force
Customer profileNamed customers6 records
Segments2 records
Ideal customer profiles2 records
GSA Force technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
GSA Force partnerships and signals
Strategic signalScale indicators2 records
Recent moves5 records
Expansion highlights4 records
GSA Force competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks6 records
Key highlights5 records
Customer concentration
GSA Force social profiles
Digital presenceGSA Force financial estimates
Financial estimateRevenue estimate
Valuation estimate
GSA Force leadership team
Management profileNumber of profiles
Profiles2 records
GSA Force funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
GSA Force M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about GSA Force
What does GSA Force do?
GSA Force operates as a General Sales and Service Agent (GSSA) for airlines, providing comprehensive cargo sales representation, marketing, customer service, operations support, charter services, consulting, and financial administration. The company delivers end-to-end cargo solutions through 17 offices across the Americas and Asia, including sales representation, revenue and capacity management, cargo handling, trucking, customs documentation, and integrated booking, reservations, and track-and-trace systems.
Is GSA Force a public or private company?
GSA Force is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was GSA Force founded?
GSA Force was founded in 2015. It employs 11 to 50 people.
Where is GSA Force based?
GSA Force is headquartered in Miami, United States, in the North America region.
How does GSA Force make money?
One revenue line is on record: GSSA Sales and Service Fees.
Does GSA Force have an API?
No public API is recorded for GSA Force.
What industry is GSA Force in?
GSA Force's product category is Air Cargo GSSA Services. Its primary akta.pro industry code is THAKALAG, Airline GSA / Representation & Ticket Sales Offices, with a secondary code of TLACAHAB, Air Waybill (AWB) Issuance/Management (Master/House). Its NAICS code is 4812 and its SIC code is 8741.