Globalsoft

What Globalsoft does

GlobalSoft Development Company (legal entity: GS DESARROLLO EN TECNOLOGÍA) is a private technology services firm headquartered in Monterrey, Nuevo León, Mexico, with approximately 17 years of operating history and an employee base of 11–50. The firm delivers custom software and app development, AI-powered digital transformation, native AI-driven refactoring and modernization of legacy systems, and cloud infrastructure support. Its services are anchored by certified implementation partnerships across multiple third-party platforms: GLPI (ITSM), Odoo (CRM/ERP), Wati (WhatsApp Business), Dialogflow (conversational AI), Google Workspace, and Microsoft 365. One proprietary asset — the custom-built Wati WhatsApp Plugin for GLPI 10 — connects WhatsApp-based customer communication into the firm's GLPI ITSM delivery stack.

The firm operates a hybrid business model that combines professional services (custom development, implementation, integration, customization), managed services (cloud infrastructure provisioning and support), and subscription-based product resale (Google Workspace, Microsoft 365, Buddy Punch, Noterp, Odoo). Pricing is not publicly disclosed; customer acquisition is contact-driven through sales consultation, supplemented by a recurring Tech Live Sessions demo program and a regional channel partner network. The company is positioned as an authorized reseller and certified implementation partner for the third-party platforms in its portfolio, monetizing through licensing/subscription pass-through alongside services revenue.

GlobalSoft targets mid-market and enterprise organizations seeking digital transformation alongside SMEs that require cost-effective ERP/CRM/ITSM implementations and IT departments/MSPs needing ITSM tooling. Customer segmentation is horizontal (cross-vertical), and operations are concentrated regionally in Mexico with reference to Latin American markets. No external funding, M&A activity, or international operational expansion is evidenced in the source material.

Name

Globalsoft

Legal name

GS DESARROLLO EN TECNOLOGÍA

Website

https://globalsoftm.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

GlobalSoft Development Company is a private Monterrey-based technology services firm providing custom software development, AI-driven digital transformation, cloud infrastructure support, and platform implementations for GLPI, Odoo, Wati, Dialogflow, Google Workspace, and Microsoft 365 to mid-market, enterprise, and SME clients across Mexico.

Ownership category

akta.pro rank

Product category

Custom Software Development Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Offshore Development Center (ODC) / Dedicated Team Services (BPAEAMAL)

akta.pro secondary industries

Service Desk & ITSM Outsourcing (BPAEAMAF), Cloud-Native Enablement (Containers, Kubernetes, Service Mesh) (BPAEAKAE), Machine Translation & Multilingual NLP (HDAAADAD)

Keywords

• Custom software development
• Digital transformation services
• Platform implementation services
• ITSM solution support
• Cloud infrastructure support

Headquarters

HQ city

Monterrey

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Custom Software Development: Development of custom applications and apps for organizations, supporting teams to build, deploy and scale cloud applications faster, more efficiently and securely.
2. Platform Implementation and Integration: Implementation, integrations, customization and development of components for GLPI (ITSM), ODOO (CRM), WordPress, WordPress WooCommerce, Wati and Odoo software solutions.
3. Cloud Infrastructure and Support: Cloud infrastructure support services helping teams build, deploy and scale cloud applications with infrastructure provisioning and management.
4. AI Digital Transformation: AI-powered solutions for digital transformation including native AI refactoring and modernization of existing systems.
5. Product Resale and Licensing: Resale and distribution of platforms including Buddy Punch, Dialogflow, GLPI, Google Workspace, Microsoft 365, Noterp, Odoo, and Wati.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

GlobalSoft provides custom software and application development, AI-powered digital transformation, native AI refactoring and modernization of legacy systems, and cloud infrastructure support services to organizations primarily in Mexico. The company also acts as a regional implementation, training, customization, and support partner for platforms including GLPI (ITSM), Odoo (CRM/ERP), Wati (WhatsApp Business), Dialogflow, WordPress/WooCommerce, Google Workspace, and Microsoft 365.

Product overview

GlobalSoft is a technology solutions provider offering a portfolio of both proprietary/integrated services and third-party software products. Their core service offerings include custom software and app development, AI-powered digital transformation, native AI-driven refactoring and modernization, and cloud infrastructure and support. Their product portfolio includes: GLPI (ITSM platform), Odoo (CRM/ERP), Dialogflow (conversational AI), Wati (WhatsApp Business), Buddy Punch (time tracking), Google Workspace, Microsoft 365, and Noterp (SME ERP). They also developed a Wati WhatsApp Plugin for GLPI 10, which connects their WhatsApp Business integration with their GLPI ITSM platform. The company acts as a value-added reseller and implementation partner for these third-party platforms.

Differentiator

Problem solved

Functional benefit

Products and services

• Custom Software and App Development Development of custom applications and apps for organizations, helping teams build, deploy, and scale cloud applications faster, more efficiently, and securely. Targeted at mid-market and enterprise clients in Mexico pursuing digital transformation initiatives.
• AI for Digital Transformation AI-powered digital transformation services, including the design and deployment of AI-driven solutions to modernize business processes for organizations in Mexico.
• Native AI Refactoring and Modernization Native AI-driven refactoring and modernization of legacy systems to update technology stacks and reduce technical debt for organizations undergoing transformation.
• Cloud Infrastructure and Support Cloud infrastructure provisioning and management services that help teams build, deploy, and scale cloud applications faster, more efficiently, and securely by making GlobalSoft's infrastructure available to them.
• Platform Implementation and Integration Implementation, integration, customization, and development of components for GLPI (ITSM), Odoo (CRM), WordPress, WordPress WooCommerce, Wati, and Dialogflow platforms. Sold as a professional services engagement for organizations adopting these platforms.
• GLPI Support Services Dedicated implementation, integration, customization, training, and ongoing support services for the GLPI IT Service Management platform, targeted at IT departments and managed service providers.
• Wati Support Services Implementation, training, and ongoing support services for the Wati WhatsApp Business platform, including configuration and integration assistance for customer communication use cases.
• Wati WhatsApp Plugin para GLPI 10 Custom-developed plugin by GlobalSoft that integrates Wati WhatsApp Business functionality with GLPI 10 ITSM, enabling enhanced customer support communications between WhatsApp channels and service desk workflows. Targeted at IT departments and service desk operators using GLPI.

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core, major and minor.

• GLPIcoreTechnology or IntegrationGlobalSoft is a GLPI implementation, training, and support partner. They provide platform implementation, integrations, customization and development of components for GLPI ITSM solutions.
• OdoocoreTechnology or IntegrationGlobalSoft is a certified Odoo partner (Somos Partners de Odoo) providing implementation, customization, and development services for Odoo CRM solutions.
• WATIcoreTechnology or IntegrationGlobalSoft provides WATI implementation, training, and support services. They also developed a Wati WhatsApp Plugin para GLPI 10, combining WhatsApp communication with GLPI ITSM platform.
• Dialogflow (Google)coreTechnology or IntegrationGlobalSoft has extensive experience in Dialogflow, providing implementation and support for Dialogflow AI-powered conversational interfaces.
• Google WorkspacemajorChannel Partner/ Reseller/ DistributorGlobalSoft is a Google Partner providing Google Workspace solutions including implementation and support services.
• MicrosoftmajorChannel Partner/ Reseller/ DistributorGlobalSoft is a Microsoft Partner providing Microsoft 365 solutions including implementation and support services.
• Buddy PunchminorChannel Partner/ Reseller/ DistributorBuddy Punch time tracking solution is offered through GlobalSoft's product shop.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• Softtek: Monterrey-founded IT services firm that provides custom software development, application management, and digital transformation across LatAm and globally. Highly comparable in geography, heritage, and service mix to GlobalSoft, though substantially larger.
• Wizeline: Mexico-based digital services company offering custom software, AI/ML, and data platform services for global enterprises. Directly comparable as a Mexican-headquartered IT services firm targeting enterprise digital transformation.
• BairesDev: Latin America–headquartered software development outsourcing firm with a talent-pool delivery model. Comparable to GlobalSoft's custom development and dedicated-team positioning, though at significantly larger scale and with US/European client focus.
• Near (formerly Nearsoft): Software development and nearshoring company with strong operations in Mexico. Overlaps directly with GlobalSoft's custom software development and dedicated team services for North American clients.

Broad incumbents

• Globant: Argentine-founded global digital transformation and IT services provider with deep LatAm roots. Competes for the same enterprise digital transformation RFPs as GlobalSoft but operates at vastly greater scale across multiple continents.
• Tata Consultancy Services: Global IT services and consulting giant with deep LatAm delivery and active Mexican operations. Competes broadly with GlobalSoft in application services, cloud, and enterprise transformation, though across a vastly larger portfolio.
• Infosys: Global systems integrator with Mexican delivery centers offering custom development, cloud, and digital transformation. Overlaps with GlobalSoft's enterprise transformation services at the broad category level.

Others

• Odoo: Open-source CRM/ERP platform for which GlobalSoft is an implementation partner. Comparable as an ecosystem participant — Odoo is the platform vendor and GlobalSoft monetizes implementation, customization, and resell around it.

Emerging players

• Tealium (or comparable Latin American GLPI/ITSM implementation specialist): The open-source GLPI project and its regional implementation partner ecosystem form the most direct peer set for GlobalSoft's ITSM line. Other small LatAm GLPI partners compete head-to-head for the same open-source ITSM services revenue.
• Toptal: Global freelance software developer marketplace with a strong LatAm talent base. Indirectly competes with GlobalSoft's custom development and dedicated-team offerings for clients seeking on-demand development capacity.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/globalsoftm
• Xx.com/GlobalSoftM

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Globalsoft