What QAI Global Services does

QAI Global Services is a privately held Operational Excellence consulting firm founded in 1980 in Orlando, USA by William E. Perry and now led by CEO Navyug Mohnot from its primary operating base in New Delhi, India. The firm operates through two divisions: QAI Global Services, which delivers consulting, assessments, and process outsourcing engagements, and QAI Global Institute, which administers certifications, training curricula, and research bodies of knowledge. Its core offering centers on deploying mature process frameworks, primarily CMMI (Capability Maturity Model Integration), Six Sigma, Agile/Scrum/SAFe, ITIL, and IT Service Management, into IT, BPO, government, BFSI, telecom, automotive, education, and healthcare clients. The company maintains 25 ISACA-authorized Lead Appraisers and has cumulatively conducted 850+ appraisals across 700+ client engagements in 30+ countries.

The business is primarily professional services revenue, with four streams: consulting engagements (project-based CMMI/Six Sigma/Agile implementations), training and certifications (classroom, virtual, and e-learning across CSPM, CSPE, CQSPE, CBQA/CBTL, ITIL, BOC, HMC programs), formal ISACA-recognized CMMI appraisal services, and process outsourcing (PMO, quality, governance, and testing staff augmentation). Go-to-market is enterprise direct sales supplemented by event-driven lead generation through High Maturity Conferences and gated case studies for named accounts (Accenture, Singapore Government, Microsoft, Cognizant, Honeywell, Oracle). Proprietary assets include ProFoundSET (ready-made QMS), the Universal Competency Framework for Testers (UCFT), AgilityHealth Assessment, and the Innovation Practitioner Program, which together create a codified IP layer atop otherwise labor-intensive consulting.

QAI's customer roster spans Fortune 500 enterprises (HSBC, American Express, Fidelity, Motorola, Sony India, Emirates, Credit Suisse, Roche) and is anchored by exclusive or core-partner relationships with several governments (Singapore iDA, Egypt SECC/IMC, China Shenzhen CMM Center and Jinan Government, Hong Kong Productivity Council), plus multilateral organizations (World Bank, USAID). The firm is currently diversifying into adjacent practices including AI governance consulting aligned to ISO/IEC 42001:2023, Design Thinking, and Innovation Management. No external funding, M&A activity, or revenue figures are disclosed.

Name

QAI Global Services

Legal name

QAI Global

Website

https://qaiglobalservices.com

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

501–1,000 employees

Short description

QAI Global Services is a privately held Operational Excellence consulting firm delivering CMMI, Six Sigma, Agile, ITIL, and AI governance consulting, training, certifications, and appraisals to enterprise and government clients across 30+ countries, anchored by 25 ISACA-authorized Lead Appraisers and 850+ cumulative appraisals.

Ownership category

akta.pro rank

Headquarters

HQ city

New Delhi

HQ country

India

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Consulting Services: Process improvement consulting engagements including CMMI implementation, Six Sigma projects, Agile transformation, and operational assessments. Typically project-based engagements with duration ranging from weeks to months.
2. Training and Certifications: Training programs and professional certifications in areas such as CMMI, Six Sigma (Green Belt, Black Belt), Agile (Scrum, Kanban, SAFe), ITIL, and project management. Offered through classroom, virtual, and e-learning formats.
3. Process Outsourcing: Staff augmentation, transformation projects, and complete function outsourcing for quality and process deployment including PMO, Q&P, Metrics, Governance, and testing services.
4. Appraisal Services: Formal CMMI appraisals conducted by ISACA Authorized Lead Appraisers, including pre-appraisal readiness checks and benchmark appraisals for maturity level ratings.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

QAI Global Services sells enterprise consulting, training, certification, appraisal and managed outsourcing services focused on operational excellence in IT, BPO, banking, telecom, government, automotive and pharma organizations. Its methodology stack spans CMMI, Six Sigma, Agile, ITIL, People CMM and emerging AI governance under ISO/IEC 42001. Delivery is supported by proprietary assets such as ProFoundSET (ready-made QMS) and the Universal Competency Framework for Testers (UCFT).

Product overview

QAI Global Services operates as a consulting organization with two main divisions: QAI Global Services (consulting) and QAI Global Institute (research/certifications). The consulting division provides Operational Excellence services through frameworks including CMMI, Six Sigma, ITIL, and Agile. The Institute offers training programs (BOC, HMC), certifications (CSPM, CSPE, CQSPE, CBQA/CBTL), and the Innovation Practitioner Program. Key supporting products include ProFoundSET (ready-made QMS), UCFT (competency framework for testers), and AgilityHealth Assessment (Agile evaluation tool). The overall portfolio delivers consulting, training, certifications, and process outsourcing across software, services, and people management domains.

Differentiator

Problem solved

Functional benefit

Products and services

• CMMI Consulting and Implementation Services Process improvement consulting engagements that help IT and ITES organizations achieve and advance CMMI maturity levels through gap analysis, multi-site implementations and capability uplift.
• Six Sigma and Lean Consulting Six Sigma Green Belt/Black Belt and Lean Thinking project-based consulting and training engagements to reduce defects, cycle time and operational cost in BPO, banking and government environments.
• Agile Transformation Services Enterprise Agile transformation consulting covering Scrum, Kanban and SAFe rollouts, supported by the AgilityHealth Assessment radar tool to measure team, program, product, portfolio and individual health.
• ITIL / IT Service Management Consulting ITIL-based IT Service Management consulting including Service Desk, Incident Management, Problem Management, Change Management and Configuration Management deployments for pharmaceutical, BFSI and IT services enterprises.
• CMMI Appraisal Services Formal SCAMPI-class CMMI appraisals conducted by 25 ISACA-authorized Lead Appraisers (one of the largest groups globally), including pre-appraisal readiness checks and benchmark appraisals for maturity level ratings.
• Process Outsourcing Services Managed services offering covering PMO, quality and process (Q&P), metrics, governance and testing function outsourcing, including staff augmentation, transformation projects and full-function takeovers for global clients.
• ProFoundSET (Ready-made Quality Management System) Pre-built customizable Quality Management System that organizations can deploy to compress the process-definition phase of CMMI implementations.
• AI Management System (AIMS) Consulting for ISO/IEC 42001:2023 Consulting engagement to establish responsible and trustworthy AI Management Systems aligned with ISO/IEC 42001:2023, including AI policy definitions, lifecycle process guidance, practical guidelines and governance templates.
• Design Thinking Services Service design and innovation consulting using Design Thinking sprints, TRIZ ideation, Lego Serious Play workshops and Lean Startup coaching targeted at product and service teams.
• QAI Global Institute Training Programs (BOC, HMC) Structured training curriculum covering all eight CMMI domains (Development, Services, Supplier Management, Data Management, People Management, Safety, Security, Virtual) under the Building Organizational Capability (BOC) program, plus the High Maturity Concepts (HMC) advanced program for CMMI Professional certification.
• QAI Professional Certification Programs (CSPM, CSPE, CQSPE, CBQA/CBTL) Individual certification programs covering Certified Software Project Manager (CSPM), Certified Software Process Engineer (CSPE), Certified Quantitative Software Process Engineer (CQSPE), Certified BPO Quality Analyst (CBQA) and Certified BPO Team Leader (CBTL).
• Innovation Practitioner Program (IPP) Training curriculum teaching systematic innovation thinking, including left- and right-brain techniques, fantasy principles and the seven core right-brain skills of successful innovators.
• Test Process Assessment (TPA) Assessment service for evaluating an organization's testing methods, tools, practices, organizational structure and environment against QAI, ISTQB, IIST, TPI, TMM and TMMI bodies of knowledge.

Quantifiable outcome

• Over 70,000 professionals trained across 15 countries
• +8 more outcomes

Named customers22 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Infocomm Development Authority (iDA) of SingaporecoreStrategic or Co-development PartnerQAI is an implementation partner to conduct CMMI Gap Analysis for 10 organizations funded by iDA. Also the Exclusive consulting and training firm for Six Sigma for the Government of Singapore, working with over 30 ministries for civil service process excellence.
• Hong Kong Productivity Council (HKPC)coreStrategic or Co-development PartnerGovernment partnership for bringing knowledge and experience to bear on national-level programs for software process improvement in Hong Kong.
• Mekong Project Development Facility (MPDF) VietnamminorStrategic or Co-development PartnerPartnership for software process improvement initiatives in Vietnam through development funding facility.
• World BankminorStrategic or Co-development PartnerInternational development organization partnership for national-level process improvement programs.
• USAIDminorStrategic or Co-development PartnerUS government development agency partnership for international process improvement initiatives.
• Software Engineering Competence Center (SECC) EgyptcoreStrategic or Co-development PartnerTechnical partner for providing CMMI Level 2 & 3 services to 20 Egyptian IT companies under the Industrial Modernization Center (IMC) project co-funded by EU and Government of Egypt.
• ISACAcoreOthersQAI is authorized by ISACA to conduct CMMI trainings and appraisals. QAI has 25 Lead Appraisers authorized by ISACA, one of the largest groups in a single organization.
• Shenzhen CMM Certification Center (China)coreChannel Partner/ Reseller/ DistributorExclusive partnership for CMMI Implementation with Shenzhen CMM certification center, including promotion of CMM, CMMI, PCMM, Six Sigma and ITIL models.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• BearingPoint: European-headquartered management and technology consulting firm with strong process improvement, operational excellence, and digital transformation practices that overlap directly with QAI's CMMI/Six Sigma/Agile consulting offerings.
• ISG (Information Services Group): Technology and advisory services firm focused on IT sourcing, benchmarking, and operational improvement - directly overlapping QAI's process benchmarking, operational assessment, and transformation consulting.
• CMMI Institute (ISACA): The ISACA-owned body that owns the CMMI framework and licenses Lead Appraisers. QAI competes with CMMI Institute's own training and appraisal services in the same niche; both operate CMMI appraisal and certification programs for enterprises.

Broad incumbents

• Wipro Consulting Services: Wipro's consulting practice spans Six Sigma, process improvement, and digital transformation. Wipro Spectramind is a named QAI customer, but Wipro's consulting arm also competes for similar process improvement mandates globally.
• Genpact: Global professional services firm with deep BPO process-improvement practices, Lean Six Sigma deployments, and process outsourcing services. QAI has assessed 45+ BPO organizations; Genpact operates as both potential client and broader competitor.
• Cognizant Consulting: Large consulting and digital transformation practice with quality engineering, process maturity, and Agile at scale capabilities. Listed as a QAI case study client but also operates as a broader competitor in enterprise process transformation.
• Infosys Consulting: Large IT services and consulting arm with mature process maturity, Agile transformation, and quality engineering practices; overlaps with QAI's enterprise process improvement offerings at greater scale.
• TCS Consulting: Global consulting and IT services arm of TCS, with mature Agile, DevOps, and quality engineering capabilities. A scaled incumbent competing for the same enterprise process improvement and certification engagements.

Regional players

• NIIT Limited: India-headquartered training and consulting firm with a strong corporate learning portfolio; competes with QAI Global Institute in software testing, Six Sigma, and IT process training across South Asia.
• Hexaware Technologies: Mid-sized Indian IT services firm with quality engineering, process improvement, and testing practices; competes with QAI in CMMI and QA consulting, particularly across the Indian and US enterprise markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Customer concentration

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Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about QAI Global Services