Fraser Direct

What Fraser Direct does

Fraser Direct is a Canadian family-owned and women-owned third-party logistics (3PL) provider headquartered in Acton, Ontario, with additional facilities in Guelph (Logistics & Distribution) and London. Founded in 2000, the company delivers an integrated 3PL service stack comprising four core offerings: Warehousing & Fulfillment (multi-channel inventory and order management), Transportation & Logistics (carrier network management), Co-Packing & Display Building (product bundling with Quality Assurance), and Customs Brokerage & Freight Forwarding (cross-border clearance and compliance). It serves B2B and B2C clients across at least ten verticals including apparel, automotive parts, beauty and cosmetics, consumer packaged goods, electronics, food and beverage, marketing material and sample fulfillment, natural health products, pet care, and publishing. The customer base is described as 'world-class brands of all sizes,' spanning mid-market and enterprise accounts, with no public customer logo disclosure.

The company's technology platform is built around proprietary client-facing portals: FD 360° (a QlikView-powered business intelligence and reporting dashboard), the Customer Web Information System (real-time inventory visibility with up to six months of sales order history), the Retail Portal (B2B order placement and account management), and a Descartes-powered PARS Lookup for shipment and customs compliance tracking. Fraser Direct holds an unusually dense stack of Canadian regulatory accreditations — including CFIA, Health Canada NHP, HACCP, GMP, Partners in Protection (CBSA), CIFFA, FIATA, and CSCB membership — which collectively enable it to serve regulated verticals and constitute a meaningful barrier to entry for new 3PL competitors.

Revenue is generated through managed-services fees (warehousing and fulfillment), transaction-based fees (transportation, customs clearance), and professional-services billing (co-packing and display building). Pricing is quote-based with multi-year contracts; no public pricing is disclosed. Go-to-market is direct enterprise field sales supported by a website-driven lead capture motion ('Request Quote' CTA) and account management teams. The company is privately held with no disclosed outside funding, parent company, or institutional investors.

Name

Fraser Direct

Legal name

Fraser Direct

Website

https://fraserdirect.ca

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

Fraser Direct is a Canadian family-owned third-party logistics provider offering warehousing, fulfillment, transportation, co-packing, and customs brokerage services to mid-market and enterprise B2B brands across verticals including CPG, apparel, food and beverage, and natural health products.

Ownership category

akta.pro rank

Product category

Third-Party Logistics (3PL) Services

NAICS

Freight Transportation Arrangement (488510), Freight Transportation Arrangement (4885)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Cross-Border Transportation Management (Customs-Integrated) (TLAIAEAI)

akta.pro secondary industries

Transportation Management & Managed Freight (Dedicated Transport, Brokerage-Managed) (TLAIAAAE), Cross-Border & Trade Compliance Management (Customs, Duty, Documentation) (TLAIABAD), Value-Added Logistics (Kitting, Labeling, Postponement, Light Assembly) (TLAIAAAF), Contract Packing for Food & Beverage (Co-Manufacturing Adjacent, Portioning, Case Packing) (TLAIAGAH)

Keywords

• Third-party logistics
• Warehousing services
• Fulfillment services
• Customs brokerage
• Freight forwarding

Headquarters

HQ city

Milton

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Warehousing & Fulfillment Services: Managed warehousing services charging for storage, pick-and-pack, and order fulfillment. Revenue is volume-based and recurring, driven by inventory levels and order throughput for B2B and B2C clients.
2. Transportation & Logistics: Freight and carrier network services leveraging the company's carrier network for cost-effective delivery. Revenue derived from transportation fees, likely volume-based or per-shipment.
3. Co-Packing & Display Building: Value-added services bundling and co-packing products for sales promotion, with quality assurance. Typically billed as a professional/managed service.
4. Customs Brokerage & Freight Forwarding: Canadian customs clearance and international freight forwarding services. Revenue from transaction/clearance fees and freight forwarding markups.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Fraser Direct is a Canadian third-party logistics (3PL) provider delivering integrated supply chain services including warehousing and fulfillment, transportation and logistics management, co-packing and display building, and customs brokerage and freight forwarding. The company serves B2B and B2C brands across multiple verticals (apparel, automotive, beauty, CPG, electronics, food & beverage, natural health products, pet care, publishing) from facilities in Acton, Guelph, and London, Ontario, supported by proprietary client portals for real-time inventory and order visibility.

Product overview

Fraser Direct is a Canadian 3PL (third-party logistics) provider offering a unified suite of logistics services. The core service portfolio consists of four interconnected offerings: Warehousing & Fulfillment (multi-channel inventory and order management), Transportation & Logistics (carrier network management), Co-Packing & Display Building (product bundling with Quality Assurance), and Customs Brokerage & Freight Forwarding (seamless customs clearance). These services are supported by a technology platform comprising customer-facing portals including the FD 360° reporting portal (QlikView-based analytics), the Customer Login portal (web-based inventory and order tracking system), the Retail Portal (e-commerce order management), and the PARS Lookup tool (Descartes-powered customs tracking). The company operates as a single unified offering rather than modular products, with all services integrated under one 3PL partnership model.

Differentiator

Problem solved

Functional benefit

Brands

• FD 360°: Customer reporting and analytics portal for tracking business metrics.

Products and services

• Warehousing & Fulfillment End-to-end warehousing and order fulfillment services including inventory management, pick-and-pack, and order processing that connect brands to all sales channels (B2B wholesale and B2C direct-to-consumer). Designed for mid-market and enterprise brand clients that require outsourced multi-channel inventory and order management.
• Transportation & Logistics Carrier network management and freight transportation services providing superior service levels and cost-effective delivery for B2B brand clients. Revenue is derived from transportation fees on a per-shipment or volume basis.
• Co-Packing & Display Building Product bundling, promotional packaging, and display assembly services with Quality Assurance certification. Helps brands bolster sales through promotional co-packing and retail-ready display building. Typically billed as a professional/managed service for CPG, beauty, and consumer goods clients.
• Customs Brokerage & Freight Forwarding Canadian customs clearance, compliance, and international freight forwarding services for importers. Enables seamless border clearance, regulatory compliance, and inventory replenishment for cross-border shipments. Revenue from transaction/clearance fees and freight forwarding markups.
• FD 360° Customer Reporting Portal QlikView-powered customer reporting and analytics dashboard providing business intelligence and data visualization for Fraser Direct clients. Enables access to operational metrics, reporting, and analytics across the supply chain.
• Customer Login Portal (Web Information System) Web-based customer portal providing real-time inventory visibility and order tracking, including up to 6 months of sales order history. Allows customers and their sales reps to manage inventory investment and track rush or special orders.
• Retail Portal (Online B2B Ordering) Online B2B retail portal that allows Fraser Direct customers to place orders, open new accounts, view past order history, and confirm product availability in real time.
• PARS Lookup (Descartes Customs Tracking) Descartes-powered PARS (Partners in Protection Automated Reporting System) tracking tool providing clients with customs compliance tracking and shipment visibility for cross-border shipments into Canada.

Segments10 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• CEVA Logistics: Global 3PL offering contract logistics, freight forwarding, and customs services across multiple verticals. Comparable service portfolio (warehousing, transport, customs) at much larger international scale.
• DHL Supply Chain: Global 3PL division of Deutsche Post DHL with extensive warehousing, co-packing, and customs capabilities. Relevant incumbent competitor for multinational customers evaluating 3PL options in Canada.
• Kuehne+Nagel: Global freight forwarder and contract logistics provider with strong cross-border and customs capabilities. Comparable in customs brokerage and forwarding offerings Fraser Direct highlights.
• Purolator: Canada's leading integrated parcel and logistics provider with significant warehousing and supply chain capabilities. Broader incumbent operating at much larger scale but overlapping in Canadian fulfillment and distribution.
• XPO Logistics: North American 3PL and freight provider offering warehousing, fulfillment, and managed transportation. Comparable transport management and contract logistics service lines at far greater scale.

Direct peers

• NFI Industries: Canadian-founded, family-influenced 3PL offering dedicated transportation, warehousing, and integrated logistics across North America. Directly comparable multi-service 3PL model with similar roots in the Canadian market.
• Bonded Logistics: Mid-market North American 3PL providing warehousing, fulfillment, transportation, and customs brokerage services. Comparable multi-service 3PL positioning targeting similar mid-market customers.
• Day & Ross: Major Canadian 3PL and LTL carrier (McCain Group subsidiary) providing warehousing, fulfillment, and transportation management. Closely comparable full-service Canadian 3PL with similar mid-market and enterprise customer mix.
• SCI Group: Canadian 3PL specializing in warehousing, fulfillment, and supply chain services across multiple verticals. Comparable mid-market Canadian 3PL with shared services in fulfillment and distribution.

Emerging players

• Mode Global: Technology-enabled 3PL/fulfillment provider offering cloud-based warehousing, fulfillment, and supply chain visibility. Comparable fulfillment and technology-enabled service model from an emerging, cloud-native operator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/fraser-direct

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fraser Direct