What Cloud365 does

Cloud365 is an Australian managed cloud hosting provider founded in Melbourne in 2011, serving Australian businesses that run custom or industry-specific business software rather than generic workloads. The company owns its infrastructure outright — HP ProLiant servers, IBM storage, and Cisco networking across three Australian data centres (Sydney, Melbourne, Darwin) and four international facilities (Dallas, Singapore, Tokyo, Frankfurt) — and is not a reseller of hyperscalers such as AWS or Azure. Its core product set centres on Managed Application Hosting with bundled Backup & Recovery (including the proprietary Backup Robot platform with daily automated restore verification), 24/7 Monitoring & Support, Security Services (managed firewall, intrusion detection, SSL, DNS), and Migration Services. Additional offerings include Hosted Exchange, Hosted PBX, VPN, Broadcast Playout, Streaming, and purpose-built Managed Wagering Solutions for licensed Australian operators.

The business model is predominantly subscription-based: customers pay a single fixed monthly fee in Australian dollars covering hosting, backups, monitoring, security, and helpdesk support, supplemented by one-time infrastructure-design projects. Pricing is quote-based and tailored per application, with no add-ons or usage-based billing. Go-to-market is sales-led and direct: structured website quote requests, an Australian phone line (1800 888 365), and client referrals — with no channel partners. The company serves 14+ verticals including financial services, legal, government, mining, manufacturing, wagering, broadcast, and logistics, anchored by a police-cleared Australian technical team to satisfy regulated-industry compliance obligations.

Operations are run by a small team (11–50 employees) led by Darren Moss (General Manager, Cloud365 Australia and Asia Pacific). The legal entity is Cloud365 Australia Pty Limited, a Victorian proprietary limited company, privately held with no disclosed external funding or ownership from venture or institutional investors. Certifications include ISO 27001 and SOC Type II across owned and partner facilities.

Name

Cloud365

Legal name

Cloud365 Australia Pty Limited

Website

https://cloud365.com.au

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

Cloud365 is an Australian managed cloud hosting provider founded in Melbourne in 2011, serving 14+ Australian business verticals with proprietary Backup Robot automation, 24/7 monitoring, and managed security on owned HP/IBM/Cisco infrastructure. Customers pay fixed monthly AUD fees for bundled hosting of custom business software.

Ownership category

akta.pro rank

Product category

Managed Cloud Hosting

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC)

akta.pro secondary industries

Cloud DR, Backup & Business Continuity (BPAEACAJ), Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE), Cloud Architecture & Migration Integration (BPAEAAAH), Cloud Strategy, Assessment & Roadmap (BPAEACAA)

Keywords

• Managed cloud hosting
• Application hosting services
• Cloud backup and recovery
• Infrastructure design services
• Cloud migration services

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed Cloud Hosting Services: Fixed monthly subscription fee in Australian dollars covering application and database hosting, automated backups, 24/7 monitoring, security, firewall, intrusion detection, domain management, DNS, private networks, mail relay, and technical support. All-inclusive pricing — no add-ons or variable billing.
2. Infrastructure Design Services: One-time design and build of custom cloud infrastructure environments tailored to specific application requirements, including full documentation handover.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Cloud365 migrates and hosts Australian businesses' custom and legacy business software on owned Australian data centre infrastructure (HP, IBM, Cisco), bundling application/database hosting, automated backups with daily restore verification, 24/7 monitoring, managed security (firewall, intrusion detection, SSL), DNS, mail relay, and technical support into a single fixed monthly AUD subscription. Service includes tailored infrastructure design, end-to-end migration, and ongoing administration without relying on hyperscaler resale. Additional regulated-industry offerings cover wagering operators, broadcasters, legal, financial, and government workloads with police-cleared Australian staff.

Product overview

Cloud365 is an Australian managed cloud hosting provider offering a portfolio of infrastructure and managed services for business software. The core offering is Managed Application Hosting, which combines application/VM hosting, automated Backup & Recovery (including the Backup Robot service), 24/7 Monitoring & Support, and Security Services (managed firewall, SSL, intrusion detection) into a single fixed monthly fee. Additional services include Infrastructure Design, Migration Services, Domain Names & DNS, Hosted Exchange Email Platform, Hosted Telephony/PBX, VPN & Remote Access, Broadcast and Hosted Playout, Streaming Services, and purpose-built Managed Wagering Solutions for regulated operators. All services run on Cloud365-owned HP, IBM, and Cisco infrastructure in Australian data centres (Sydney, Melbourne, Darwin) with international locations in Singapore, Tokyo, Dallas, and Frankfurt.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Application Hosting Primary managed hosting service for custom business software and applications, running on Cloud365-owned Australian infrastructure with backups, monitoring, security, and 24/7 support included for Australian businesses.
• Backup & Recovery (Backup Robot) Automated hourly and daily backups replicated across Australian data centres with daily automated restore verification, real-time restore reporting, and agreed recovery time objectives for businesses needing reliable backup and disaster recovery.
• 24/7 Monitoring & Support Round-the-clock infrastructure and application monitoring with proactive alerts, after-hours incident response, weekend and public holiday coverage, and a local Australian HelpDesk for businesses that cannot rely on business-hours-only support.
• Managed Security Services Managed firewall, SSL certificate management, host intrusion detection, private customer networks, and domain/DNS management bundled into every managed service for businesses needing Australian-sovereign security posture.
• Infrastructure Design Services Custom cloud infrastructure design, build, and ongoing managed administration including system administration and business process automation/BOT services, with full documentation handover, for businesses needing tailored cloud environments.
• Cloud Migration Services Systematic migration of business software from office servers, aging hardware, or other providers including AWS, Azure, and Google Cloud, with parallel testing, off-hours cutover, and minimal business disruption.
• Domain Names & DNS Management Domain registration, transfer, and DNS configuration and management (A, CNAME, MX, TXT, SPF, DKIM records) with automatic renewals, included as standard in the managed hosting service.
• Cloud and Virtual Machine Platform Cloud hypervisor and virtual machine hosting across multiple data centre locations in Melbourne, Sydney, Darwin, and Dallas for businesses needing flexible VM-based infrastructure.
• Hosted Exchange Email Platform Hosted email platform with directory services, client access infrastructure, and mailbox infrastructure across primary and secondary nodes for Australian businesses needing managed email.
• Hosted Telephony and PBX Fully managed hosted PBX telephony service for business communications on Cloud365-owned infrastructure.
• VPN and Remote Access Secure VPN remote access with concentrators in Melbourne, Sydney, and Dallas for secure application access by distributed workforces.
• Broadcast and Hosted Playout Broadcast-grade playout system hosting including shared storage, automation, scheduling, and multiple playout farm configurations for Australian broadcasters requiring zero-tolerance uptime.
• Streaming Services Audio and video streaming infrastructure hosting in Australia and the United States for content distribution and media workloads.
• Managed Wagering Solutions Purpose-built managed infrastructure for licensed Australian wagering operators with regulator compliance, police-cleared staff, DDoS protection, and disaster recovery, drawing on 20+ years of wagering infrastructure experience since 2005.
• Messaging & Mail Relay Application messaging and outbound mail relay services with logging and audit trails for regulatory compliance, included in the managed platform.

Quantifiable outcome

• 50%+ cost reduction vs overseas providers like AWS/Azure, with more services included
• +6 more outcomes

Named customers6 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Macquarie Cloud Services: Australian sovereign managed cloud and hosting provider serving government, regulated and enterprise buyers with Australian-owned data centres. Directly comparable on data sovereignty, government/wagering-adjacent workloads, and an 'Australian alternative to AWS/Azure' positioning.
• Servers Australia: Australian managed hosting and cloud provider operating owned infrastructure across multiple Australian data centres. Directly competes with Cloud365 for SMB and mid-market managed application hosting, migration and fixed-price managed services.
• Brennan IT: Australian managed IT services provider covering managed cloud, infrastructure, backup and support for mid-market and enterprise customers. Comparable on managed-services bundles, regulated vertical exposure and Australian onshore support model.

Broad incumbents

• Datacom: Large ANZ-headquartered IT services and cloud provider with a broad managed-services portfolio spanning cloud, security and application support. Overlaps with Cloud365 on managed application hosting and 24/7 support but serves a broader enterprise and public-sector market.
• Rackspace Technology: Global managed cloud services provider delivering application migration, managed hosting and ongoing operations across multi-cloud environments. Closely aligned with Cloud365's managed-cloud, migration and Fanatical-style support motion, but at much larger scale and across multi-region tenancy.
• Microsoft Azure: Hyperscale cloud platform that Cloud365 explicitly positions against. Comparable as the default incumbent in Australian cloud hosting, with expanding local regions and sovereign offerings that increasingly overlap with Cloud365's regulated-workload value proposition.
• Amazon Web Services (AWS): Hyperscale cloud platform named directly in Cloud365's migration and cost-reduction narrative. Comparable on application hosting and managed migration services, and a primary source of competitive pressure Cloud365 must continue to differentiate against.
• DXC Technology: Global IT services and managed-infrastructure provider serving regulated and enterprise customers. Comparable on managed application services, hosting and migrations for mid-market and enterprise buyers, though DXC operates at significantly larger scale.
• IBM Cloud: Established enterprise cloud and managed-infrastructure provider aligned to regulated and mission-critical workloads. Cloud365's HP/IBM/Cisco-owned platform and regulated-vertical focus create thematic overlap, though IBM Cloud competes primarily at the enterprise end of the market.

Others

• NEXTDC: Australian data centre operator providing colocation and interconnection services that underpin many local managed-cloud providers. Comparable as Australian sovereign infrastructure that Cloud365's owned-data-centre strategy competes against or partners with, but NEXTDC does not directly deliver managed hosting.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/cloud365-managed-cloud-computing
• Xx.com/Cloud365_MSP

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cloud365