What Kansas Gas Service does

Kansas Gas Service is the largest natural gas distribution utility in Kansas, operating as a wholly-owned division of ONE Gas, Inc. (NYSE: OGS), a publicly traded 100 percent-regulated natural gas utility serving more than 2.3 million customers across Kansas, Oklahoma, and Texas. Founded in its current form in 1997 when ONEOK, Inc. purchased natural gas assets from Western Resources, Kansas Gas Service traces a 100-year operational heritage in Kansas through predecessor entities including Gas Service Company, Kansas Gas and Electric Company, KPL, and KPL Gas Service. The company is headquartered in Overland Park, Kansas, and maintains approximately 13,400 miles of distribution mains and transmission pipelines across 360 Kansas communities, serving 653,000 residential, commercial, and industrial customers with an emergency response time averaging approximately 30 minutes.

The core product is regulated natural gas distribution, delivered through underground pipeline infrastructure and metered service to homes, businesses, and industrial facilities. The technology stack centers on federal-mandated Pipeline Integrity Management Programs (IMPs) for High Consequence Areas, Excess Flow Valve (EFV) installations on customer service lines, and Cross Bore detection programs to prevent gas migration into sewer lines. Customer-facing digital tools include an online account management portal, a mobile app for iOS and Android supporting bill payment, payment history, autopay, and e-statements, plus multiple payment integrations including PayPal, Venmo, and authorized in-person payment agents. Supporting programs include the Customer Home Protection Program offered through Oncourse Home Solutions for optional home warranty coverage, the Share The Warmth financial assistance program administered with The Salvation Army, federal LIEAP enrollment, and natural gas appliance rebates.

The business model is a regulated utility structure under Kansas Corporation Commission oversight. Kansas Gas Service earns revenue through approved tariffs comprising a fixed Service Charge, variable Delivery Charge covering operating and capital costs of the delivery system, and a pass-through Cost of Gas commodity component on which the company does not profit. Additional revenue derives from transportation services allowing large commercial and industrial customers to source gas from third-party suppliers and pay Kansas Gas Service for pipeline delivery, plus rider mechanisms such as the Gas System Reliability Surcharge, Weather Normalization Adjustment, and franchise fees. Customer acquisition occurs through residential service applications, builder/developer connections via the Builders Hub platform, and economic development outreach to attract new commercial and industrial load. The company does not separately disclose financials; ONE Gas, Inc. reported $264.2 million in consolidated 2025 net income.

Name

Kansas Gas Service

Legal name

Kansas Gas Service

Website

https://kansasgasservice.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Kansas Gas Service is the largest natural gas distribution utility in Kansas, operating as a regulated monopoly division of ONE Gas, Inc. (NYSE: OGS), serving 653,000 residential, commercial, and industrial customers across 360 communities through approximately 13,400 miles of pipeline.

Ownership category

akta.pro rank

Product category

Natural Gas Distribution Utility

NAICS

Natural Gas Distribution (22121), Natural Gas Distribution (2212), Natural Gas Distribution (221210), Pipeline Transportation of Natural Gas (48621)

SIC

Natural Gas Distribution (4924), Natural Gas Transmisison & Distribution (4923)

akta.pro primary industry

Local Distribution Company (LDC) Natural Gas Distribution Utilities (TLAGADAA)

akta.pro secondary industries

Residential Natural Gas Sales & Customer Growth (EUAAADAD), Service Lines, Connections & Customer Hookups (New Taps) (TLAGADAF), Leak Survey, Repair & Emergency Response (Distribution) (TLAGADAH)

Keywords

• Natural gas distribution
• Gas utility services
• Pipeline infrastructure
• Residential gas service
• Energy delivery

Headquarters

HQ city

Overland Park

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Supply Chain, Technology or R&D

Revenue model

1. Natural Gas Distribution Services: Kansas Gas Service operates as a regulated natural gas distribution utility earning revenue through regulated rates approved by the Kansas Corporation Commission. Rates cover fixed and variable costs of the natural gas delivery system, including service charges, delivery charges, and pass-through of natural gas commodity costs (Cost of Gas). Additional revenue streams include transportation services for large customers who purchase gas from third-party suppliers, and various surcharges such as Gas System Reliability Surcharge, Weather Normalization Adjustment, and franchise fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Kansas Gas Service distributes clean, reliable natural gas to approximately 653,000 residential, commercial, and industrial customers across 360 Kansas communities through roughly 13,400 miles of distribution mains and transmission pipelines. Revenue is earned via Kansas Corporation Commission-approved regulated rates covering service charges, delivery charges, and pass-through Cost of Gas, with additional transportation services for large customers who procure gas from third-party suppliers.

Product overview

Kansas Gas Service is a natural gas distribution utility operating as a division of ONE Gas, Inc. (NYSE: OGS), providing its core product of natural gas delivery service through approximately 13,400 miles of pipeline infrastructure to over 653,000 customers across 360 Kansas communities. The company's product portfolio centers on its regulated natural gas distribution service, supplemented by customer-facing digital tools including an online account management portal and mobile app for billing, payments, and usage tracking. Optional add-on programs include the Customer Home Protection Program through Oncourse Home Solutions offering home warranty coverage for gas lines, water heaters, and HVAC systems; financial assistance programs including Share The Warmth and LIEAP for qualifying customers; and energy efficiency rebates for natural gas appliances. Business services include transportation services allowing customers to purchase gas from third-party suppliers, builder services through the Builders Hub platform for project planning, an equipment vendor directory, and economic development support. Pipeline safety and integrity management represent critical infrastructure products including the Pipeline Integrity Management Program, Excess Flow Valve installation, and Cross Bore Prevention. The company also offers various rate schedules and tariff programs including an Average Payment Plan option.

Differentiator

Problem solved

Functional benefit

Products and services

• Natural Gas Distribution Service Core regulated utility service delivering natural gas to residential, commercial, and industrial customers across 360 Kansas communities through approximately 13,400 miles of distribution mains and transmission pipelines.
• Online Account Management Portal Customer portal enabling account holders to view bills, track usage history, make payments, manage payment methods, set up automatic payments, and enroll in e-statements.
• Billing and Payment Services Suite of bill payment options for residential and business customers, including online portal login, guest payment, automatic bank draft, credit/debit cards, mail, and authorized pay agent locations.
• Kansas Gas Service Mobile App Free iOS and Android application that allows Kansas Gas Service customers to pay bills, view payment history, update contact preferences, and manage payment methods.
• Customer Home Protection Program Optional home warranty protection plans covering customer-owned natural gas lines, water heaters, HVAC systems, electrical wiring, plumbing, and electronics, with tiers including Complete Gas Line Protection, Preferred Water Heater, Preferred Heating & Cooling Combo, and Critical Devices & Electronics.
• Share The Warmth Program Financial assistance program funded by customer donations and Kansas Gas Service contributions that helps qualifying families pay natural gas heating bills, distributed by The Salvation Army across the service territory.
• Low Income Energy Assistance Program (LIEAP) Federally funded energy assistance program providing financial support to low-income households to help cover home energy costs, administered through the Kansas Department for Children and Families.
• Emergency Response Services Round-the-clock emergency response service for natural gas leaks, line damage, and service disruptions, with an average response time of approximately 30 minutes.
• Excess Flow Valve (EFV) Installation Service Safety device installation service for residential and small commercial customers: an EFV is installed below ground inside the natural gas service line between main and meter and automatically closes if the line is severed or severely damaged, restricting uncontrolled gas release.
• Natural Gas Appliances and Rebates Program Rebate program for residential customers who install high-efficiency natural gas appliances such as furnaces, water heaters, ranges, and dryers, accessed through the rebate application portal.
• Natural Gas Equipment Directory Online directory listing suppliers of commercial and industrial natural gas equipment, searchable by technology type, industry, and county within the Kansas service territory.
• Transportation Services Service allowing large-volume business customers to purchase natural gas directly from third-party suppliers while Kansas Gas Service provides pipeline transportation, delivery, specialized billing, and customer service support.
• Economic Development Services Support service helping businesses that are expanding, relocating, or building in Kansas assess capacity, load, and pressure requirements, and plan natural gas infrastructure and service activation.
• Builder Services (Builders Hub) Self-serve online platform and dedicated support line enabling builders, developers, and contractors to plan projects and request new natural gas service, meter installation, meter relocation, service line retirement, and elevated pressure.
• Compressed Natural Gas (CNG) and Business Energy Solutions Business energy solutions including compressed natural gas (CNG) fueling for fleets, backup generation systems, combined heat and power (CHP), microgrids, and renewable natural gas (RNG) options.
• Regulated Rate Schedules and Tariffs Commission-approved rate structures covering residential sales service, general sales service (small and large), transportation, as-available gas sales, small generator sales, gas irrigation, and CNG transportation, along with rider programs and tariff surcharges.
• Average Payment Plan Billing option that spreads a customer's natural gas costs over a 12-month rolling average, smoothing seasonal peaks and making household budgeting easier.
• Meter Reading Services Service enabling customers to submit gas meter readings online and access tools to understand and monitor their natural gas consumption patterns.

Quantifiable outcome

• Average household saves $1,132 per year using natural gas vs. electricity for heating, cooking and clothes drying
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Oncourse Home SolutionsminorOthersOncourse Home Solutions provides optional home warranty protection plans to Kansas Gas Service customers, covering customer-owned natural gas lines, HVAC, electrical, plumbing, and water/sewer lines. Oncourse is an independent third-party provider (d/b/a of Pivotal Home Solutions, LLC) not affiliated with Kansas Gas Service. Plans are optional and not regulated by the Kansas Corporation Commission.
• The Salvation ArmycoreStrategic or Co-development PartnerThe Salvation Army distributes Share The Warmth program funds to qualifying families needing assistance with heating bills, regardless of fuel type used. The program is funded by customer donations and Kansas Gas Service contributions. Salvation Army locations throughout Kansas Gas Service's service territory administer applications.
• Kansas 811 (Kansas One-Call System)coreStrategic or Co-development PartnerKansas 811 is the state underground utility damage prevention notification system. One phone call to 811 routes requests to alert owners of pipelines, telecommunication cables, and power lines to mark buried assets within two business days. Kansas Gas Service participates in this system to prevent excavation damage to gas lines.
• Lauren ClaryminorOthersEconomic Development Representative for Kansas Gas Service, providing assistance to businesses looking to expand, relocate, or build in Kansas. Contact for capacity requirements, load requirements, pressure requirements, and service activation.
• Kansas Corporation CommissioncoreOthersState regulatory agency that authorizes Kansas Gas Service's utility tariffs and the pricing of regulated services. General Terms and Conditions are approved by the KCC defining responsibilities and authorities for serving customers.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• ONE Gas, Inc. ONE Gas is the publicly traded parent company of Kansas Gas Service, operating regulated natural gas LDCs across Kansas, Oklahoma, and Texas with 2.3M+ customers. Direct parent-level comparison for the Kansas Gas Service division's regulatory and operational model.
• Atmos Energy Corporation: Atmos Energy is the largest publicly traded natural gas-only LDC in the United States, serving over 3M customers across Texas, Louisiana, Mississippi, Tennessee, Kentucky, Virginia, and other states. Comparable regulated distribution utility model with similar residential, commercial, and industrial customer mix.
• Spire Inc. Spire is a natural gas utility holding company serving approximately 1.7M customers across Missouri, Alabama, and Mississippi through its LDCs (Spire Missouri, Spire Alabama, Spire Mississippi). Comparable mid-size LDC operating model serving similar residential and commercial end-use customers.
• Southwest Gas Holdings: Southwest Gas Corporation serves over 2M natural gas customers across Arizona, Nevada, and parts of California, while its subsidiary Centuri provides utility infrastructure services. Comparable pure-play regulated natural gas distribution utility with similar customer class mix.
• Northwest Natural Gas Company: Northwest Natural Holding Company serves approximately 1M natural gas customers across Oregon, Washington, and Idaho as a regulated LDC. Comparable mid-size pure-play natural gas distribution utility with residential focus and gas storage operations.
• New Jersey Resources Corporation: New Jersey Resources operates New Jersey Natural Gas, a regulated LDC serving approximately 550,000 customers. Comparable regulated natural gas distribution utility with similar residential and commercial customer segments.
• Chesapeake Utilities Corporation: Chesapeake Utilities operates regulated natural gas distribution (Eastern Shore Natural Gas, Florida Public Utilities) serving over 200,000 customers across the Mid-Atlantic and Florida. Comparable regulated LDC operating model with transportation services for large customers.

Broad incumbents

• Black Hills Corporation: Black Hills Corporation operates both electric and natural gas utilities across South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas. Comparable in Kansas service territory overlap and gas distribution operations, though diversified across electric generation and transmission.
• CenterPoint Energy: CenterPoint Energy operates natural gas distribution utilities serving over 3M customers across Texas, Louisiana, Mississippi, Indiana, Ohio, and Minnesota through its Indiana Gas, Vectren, and Texas Gas operations. Comparable LDC operating model with much larger scale and multi-state diversification.

Others

• ONEOK, Inc. ONEOK is the former parent company that spun off ONE Gas (Kansas Gas Service's parent) in 2014. ONEOK operates natural gas pipelines, natural gas processing, and natural gas liquids midstream operations. Sister-company relationship to Kansas Gas Service through historical common ownership, with comparable infrastructure-intensive natural gas business model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/kansasgas
• YouTubeyoutube.com/channel/UCe8DTnPGocojoQ7kKwvQZDw
• Facebookfacebook.com/KansasGasService
• LinkedInlinkedin.com/company/kansas-gas-service

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kansas Gas Service