The Performance Management Group

What The Performance Management Group does

The Performance Management Group LLC (TPMG) is a Phoenix, Arizona-based performance improvement consulting firm founded in 1998 that helps public and private sector organizations increase productivity through strategy consulting, process transformation, and leadership development. The firm combines Lean Management, Robotic Process Automation, Machine Learning, and Artificial Intelligence into a unified transformation methodology, layered over Lean Six Sigma DMAIC, the Toyota Production System, Balanced Scorecard strategy frameworks, and proprietary methods including Causation Modeling for healthcare patient experience. Its consulting portfolio spans Strategy Consulting, Process Transformation, Lean Healthcare Advisory, Organizational Change Management, Voice of the Customer analytics, and on-demand Program Management talent, supported by advanced analytics services such as the 6σ Voice of the Patient Experience with Causation Modeling and a complimentary RPA Proof of Concept engagement.

TPMG monetizes through four distinct revenue streams: professional services consulting (project-based and the CASS subscription model), individual certification programs priced between $900 and $4,800 per candidate (Lean Six Sigma Healthcare and Digital Black/Green Belts, Change Management Practitioner, HCAHPS Master Class, Advanced Management Program), corporate training delivered online and on-demand, and a tiered Corporate Partners Program offering annual subscriptions from $41,880 (Silver) to $149,275 (Platinum) with reserved training seats. The firm has facilitated more than 1,300 transformation projects, generated $332M in documented client cost savings, and credentialed over 11,520 Lean Six Sigma professionals across 11 industries and 6 continents. The customer base is broadly diversified across healthcare, financial services, energy and utilities, technology, manufacturing, pharmaceuticals, aerospace, retail, and public sector clients including Mayo Clinic, Banner Healthcare, Cisco, Hewlett Packard, Coca-Cola, ADP, Honeywell Aerospace, and Teva Pharmaceuticals.

Name

The Performance Management Group

Legal name

The Performance Management Group LLC

Website

https://helpingmakeithappen.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Short description

The Performance Management Group is a Phoenix-based performance improvement consulting firm that combines Lean management, RPA, and AI with training programs to help enterprises in healthcare, financial services, manufacturing, and other verticals improve productivity and execute strategy.

Ownership category

akta.pro rank

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Technology or R&D, Operations

Revenue model

1. Management Consulting Services: TPMG provides professional consulting services for strategy, operational excellence, process transformation, and performance analytics. Engagements are structured as project-based or subscription-based consulting subscriptions where clients onboard transformation talent on demand. Revenue is generated through consulting fees for engagements that include strategy development, process transformation, AI & automation implementation, and change management.
2. Certification and Training Programs: Online and blended certification programs including Lean Six Sigma Black Belt and Green Belt (Healthcare, Digital, Service Excellence), Change Management Practitioner Certification, HCAHPS Master Class, and Advanced Management Program. Programs generate revenue through per-candidate enrollment fees and corporate partnership subscriptions.
3. Consulting as a Subscribed Service (CASS): On-demand talent acquisition model where organizations subscribe to access transformation consultants, program managers, and transformation talent. Provides flexible scaling of consulting resources based on project needs.
4. Corporate Partners Program: Annual subscription model offering organizations reserved seats in open enrollment and on-demand training programs at discounted rates. Tiers include Silver, Gold, and Platinum with varying levels of access to training programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

The Performance Management Group LLC (TPMG) is a performance improvement consulting firm that helps public and private sector organizations become more productive, efficient, and cost-effective through strategy consulting, AI and RPA-driven process transformation, Lean Six Sigma advisory, organizational change management, and voice-of-customer analytics. It monetizes a separate portfolio of online certification and leadership development programs through the TPMG Global Leadership Development Academy, including Lean Six Sigma Black/Green Belt certifications (Healthcare Delivery, Digital Transformation, Service Excellence), Change Management Practitioner Certification, Advanced Management Program, HCAHPS Master Class, and High Performance Leadership Programs.

Product overview

The Performance Management Group LLC (TPMG) is a performance improvement consulting firm founded in 1998 offering a unified portfolio of consulting services and online training programs. The consulting arm encompasses Strategy Consulting (Balanced Scorecard-based strategy development and management), Process Transformation (combining Lean, RPA, Machine Learning, and AI for operational optimization), Lean Healthcare Advisory, Organizational Change Management, Voice of the Customer, and on-demand Program Management talent. The training and education arm, branded as the TPMG Global Leadership Development Academy, is built on a Competency Based Education Platform and offers certification programs including Lean Six Sigma Black Belt and Green Belt certifications in Healthcare Delivery and Digital Transformation, Organizational Change Management Practitioner Certification, the Advanced Management Program (AMP) for Emerging Leaders, and the Master Class for Improving HCAHPS Scores and Patient Experience. TPMG's differentiation lies in the tight integration between its consulting delivery engine (with consultants having facilitated 1,300+ projects generating $332M in documented savings) and its education platform, enabling clients to build internal capability alongside transformation execution.

Differentiator

Problem solved

Functional benefit

Brands

• TPMG Global: Brand for online education and certification programs including Lean Six Sigma certifications, leadership development, and change management training.
• TPMG Talent Development Academy
• TPMG Global Leadership Development Academy
• The Lean Transformation in Healthcare Delivery
• Competency Based Education Platform
• TrainingCamp

Products and services

• Strategy Consulting Strategy development and management consulting that helps organizations translate vision into execution through data-driven planning, Balanced Scorecard methodology, and performance management systems.
• Process Transformation AI and automation-powered process transformation combining Lean Management, Robotic Process Automation (RPA), Machine Learning, and Artificial Intelligence to streamline operations, improve productivity by over 35%, and reduce operating costs by more than 57%.
• Lean Healthcare Advisory Lean management coaching and consulting for healthcare organizations including virtual and on-site certification training, Value Stream Mapping workshops, Lean culture development, and patient experience improvement strategies targeting 30-50% operational efficiency gains.
• Transformation Consultants (CASS) Remote transformation consultants provided as a subscribed service (Consulting as a Subscribed Service, CASS), offering on-demand access to experts in Lean Six Sigma, AI, RPA, and change management who have facilitated over 1,300 transformation projects generating $332M in cost savings.
• Voice of the Customer Customer experience and loyalty consulting using proprietary data analytics and survey instruments to identify drivers of customer retention, loyalty, and advocacy, typically delivering 13-25% improvements in top-line revenue.
• Process Transformation Workshop Structured consensus-building workshop led by a Lean Six Sigma Master Black Belt to translate current-state operations into efficient future-state processes, delivering 25-57% productivity improvements and formalized business case documentation.
• Operational Excellence Consulting Operational excellence consulting using the Continuous Improvement Competency Based Leadership Education Platform to help organizations uncover hidden operational capacity, redesign workflow, and achieve up to 30% operating capacity increases without additional headcount.
• Program Management Talent On Demand On-demand access to technology program management, business process optimization, and strategic transformation expertise including certified program managers, project managers, Lean Six Sigma practitioners, and Agile specialists for financial services and supply chain industries.
• Organizational Change Management (OCM) Change management consulting services including change readiness assessments, stakeholder engagement, communication strategy development, training programs, resistance management, and organizational culture transformation aligned with industry-standard OCM methodologies.
• TPMG Global Leadership Development Academy Comprehensive online and on-campus talent development and education platform offering a suite of leadership certifications and programs for emerging leaders, built on a Competency Based Education Platform awarding globally recognized CEUs.
• Lean Six Sigma Black Belt Certification in Healthcare Delivery Online Lean Six Sigma Black Belt certification (16 units, 65 lessons) training healthcare professionals in Lean Six Sigma Black Belt methodologies, the Toyota Production System, and Malcolm Baldrige Healthcare criteria for performance improvement. Tuition: $2,500 per candidate with no prerequisites.
• Lean Six Sigma Green Belt Certification in Healthcare Delivery Online certification program (10 units, 43 lessons) teaching healthcare professionals continuous improvement principles including Lean, 5S, Value Stream Mapping, and HCAHPS improvement. Tuition: $1,379 per candidate.
• Lean Six Sigma Black Belt Certification in Digital Transformation Online blended certification program (18 units, 75 lessons) combining Lean Six Sigma Black Belt methodology with Intelligent Automation, RPA, Machine Learning, and AI for digital transformation. Includes optional Change Management Practitioner certification. Tuition: $2,495 per candidate.
• Lean Six Sigma Green Belt Certification for Service Excellence Online certification program (10 units, 43 lessons) for non-manufacturing organizations applying continuous improvement and Lean principles to achieve operational excellence. Tuition: $900 per candidate (introductory pricing).
• Organizational Change Management Practitioner Certification Online certification program training candidates in change management techniques including stakeholder analysis, resistance management, readiness assessments, and change management plan execution. Curriculum derived from CMBok, PMI PMBOK, and MIT Sloan. Tuition: $1,295 per candidate; estimated duration 3-5 days.
• Master Class: Improving HCAHPS Scores and the Patient Experience Online master class teaching healthcare professionals to analyze HCAHPS surveys using Causation Modeling, implement patient experience best practices, and improve HCAHPS scores by at least 25%. Includes CEU credits. Tuition: $900 per candidate.
• 6σ Voice of the Patient Experience (VOPX) with Causation Modeling Advanced analytics service using Six Sigma Causation Modeling to uncover root causes behind patient satisfaction scores by modeling relationships between clinical, operational, administrative, and behavioral factors and patient feedback.
• Patient Experience Vital Signs Study Complimentary proof-of-concept study analyzing sanitized patient experience survey data and returning a custom insight report including HCAHPS data review, driver impact analysis, sensitivity analysis by demographic characteristics, and PX-OKR recommendations.
• Advanced Management Program (AMP) for Emerging Leaders Compressed MBA curriculum for emerging leaders covering strategy, finance, operations, and leadership, offered both on-company premises and online blended. Tuition: $4,800 per participant; develops strategic thinking, cross-functional management, and high-performance culture leadership skills.
• High Performance Leadership Program Leadership education suite for emerging leaders covering servant leadership, problem solving for key results, situational leadership, employee motivation, emotional intelligence, and change management competencies.
• RPA Proof of Concept (PoC) Complimentary 2-4 week RPA and Agentic Automation proof-of-concept engagement enabling organizations to examine the technology in real time, experience reduced operating expenses and enhanced cycle times, and receive a clear business case output.
• Corporate Partners Program Subscription-based partnership model offering organizations reserved seats in open-enrollment and on-demand programs at discounted rates across Silver ($41,880/year), Gold ($74,812/year), and Platinum ($149,275/year) tiers.

Quantifiable outcome

• 57% average efficiency improvement through intelligent process automation
• +11 more outcomes

Named customers26 records

Segments9 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature4 records

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Palladium Group: The most direct methodological peer: Palladium Group owns the commercial Balanced Scorecard consulting franchise that TPMG applies in its Strategy Consulting practice. Both firms sell executive-level strategy deployment and performance management engagements to mid-market and enterprise clients.
• Kaizen Institute: Kaizen Institute is a global Lean/Kaizen consultancy that competes head-to-head with TPMG's Lean Six Sigma and continuous improvement engagements across manufacturing, healthcare, and service operations.
• Simpler Consulting (IBM): Simpler Consulting, now part of IBM, is a long-standing Lean transformation consultancy with a strong healthcare practice, directly comparable to TPMG's Lean Healthcare Advisory and AI-enabled process transformation offerings.
• Breakthrough Management Group International (BMGI / Valcon): BMGI provides operational excellence and Lean Six Sigma consulting with strong delivery capabilities across process improvement and change management, overlapping TPMG's core consulting portfolio.
• MoreSteam: MoreSteam is the leading online provider of Lean Six Sigma certification training, directly competing with TPMG's TPMG Global Leadership Development Academy on Healthcare, Digital, and Service Excellence Belt certifications.
• SBTI (Strategy Breakthrough): SBTI is a Balanced Scorecard and strategy execution consultancy providing performance management and strategic planning services to mid-market clients, directly comparable to TPMG's strategy consulting arm.
• Lean Enterprise Institute (LEI): LEI is a widely recognized Lean education and training organization providing Lean transformation content, workshops, and certification programs that compete with TPMG's Lean Six Sigma curriculum.
• Gemba Academy: Gemba Academy provides Lean, continuous improvement, and operational excellence video-based training courses that compete for the same corporate training budgets as TPMG's online certification programs.

Broad incumbents

• Huron Consulting Group: Huron is a larger public consultancy with a dedicated healthcare performance improvement practice, directly competing for healthcare transformation engagements that are TPMG's bread and butter.
• Accenture: Accenture is a global consultancy with deep capabilities in strategy, process transformation, AI/RPA, and change management, competing with TPMG across its full service portfolio with vastly greater brand and delivery scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/the-performance-management-group-llc/?viewAsMember=true

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Performance Management Group