Human Resource Council

What Human Resource Council does

Human Resource Council (HRC), legally District XI Human Resource Council, Inc., is a private non-profit community action agency established under the federal Economic Opportunity Act of 1964 and operating continuously since 1965 in Western Montana. Headquartered at 1801 S. Higgins Avenue in Missoula, with additional offices in Hamilton (Ravalli County) and Superior (Mineral County), HRC is the sole designated Community Action Agency for Montana's District XI, serving Mineral, Missoula, and Ravalli Counties and impacting approximately 8,360 low-income individuals annually.

The organization delivers its services through fourteen distinct programs organized into four functional categories: Housing Services (Section 8 Housing Choice Vouchers, first-time homebuyer downpayment assistance up to $90,000, homeowner rehabilitation loans, Emergency Housing Solutions Grants, and a Youth Homelessness Demonstration Project for ages 18-24); Energy Services (LIHEAP bill assistance, Energy Share of Montana emergency energy aid, and a weatherization program serving approximately 300 homes per year); Workforce Development (WIOA Youth Program for ages 16-24 and Local Career Resource Centers); and Other Services (the 2-1-1 information and referral call center operating 24/7 since 1988 with AIRS accreditation, the Interim Assistance Program for disabled individuals, USDA Summer Food Service Program, and emergency food and shelter resource coordination). The organization also successfully advocated for a 15% year-round Northwestern Energy utility discount for LIHEAP-eligible households.

HRC's revenue model is that of a federally funded pass-through safety-net administrator rather than a commercial enterprise. Funding flows primarily through contracts with the Montana Department of Commerce - Housing Division (for Section 8 administration), the Montana Department of Public Health and Human Services, federal LIHEAP and WIOA allocations, and supplementary community-development block grants and partnerships with United Way, Energy Share of Montana, and Community Action Partnership National. Services are delivered at no or reduced cost to income-eligible residents. The organization holds no proprietary technology systems and operates on a tripartite board governance structure (one-third each from private, public, and low-income sectors). Financial figures including annual operating budget, revenue, and headcount beyond the 11-50 employee band are not publicly disclosed in the source materials.

Name

Human Resource Council

Legal name

District XI Human Resource Council, Inc.

Website

https://humanresourcecouncil.org

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

11–50 employees

Short description

Human Resource Council is a non-profit Community Action Agency administering federal housing, energy, workforce, and social services for low-income residents across Mineral, Missoula, and Ravalli Counties in Western Montana, impacting roughly 8,360 individuals annually.

Ownership category

akta.pro rank

Product category

Community Action Social Services

NAICS

Community Housing Services (62422), Temporary Shelters (624221), Emergency and Other Relief Services (624230), Other Community Housing Services (624229), Child and Youth Services (62411), Services for the Elderly and Persons with Disabilities (624120), Community Food Services (624210), Vocational Rehabilitation Services (624310)

SIC

Services-Social Services (8300)

akta.pro primary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

akta.pro secondary industries

Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA), Housing Voucher & Rental Assistance Programs (Tenant-Based/Project-Based) (FSALAKAI), Housing Assistance & Homeless Services (BPAGAEAB), Affordable/Subsidized Independent Living (HUD/LIHTC) Communities (HLADAAAB), Affordable / Low-Income Assisted Living (Medicaid Waiver Focused) (HLADABAE)

Keywords

• Community action services
• Housing assistance programs
• Energy bill assistance
• Workforce development services
• Social services referral

Headquarters

HQ city

Superior

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Distribution channels1 record

Marketing channels4 records

Core offering

Human Resource Council delivers direct social services to income-eligible residents of Mineral, Missoula, and Ravalli Counties in Western Montana. Its offerings span Housing Services (Section 8 Housing Choice Vouchers, first-time homebuyer down payment assistance loans up to $90,000, low-interest homeowner rehabilitation loans, emergency housing grants, and the Youth Homelessness Demonstration Project), Residential Energy Services (LIHEAP bill assistance, Energy Share of Montana, and weatherization serving approximately 300 homes annually), Workforce Development (WIOA Youth Program for ages 16-24 and Local Career Resource Centers), and Other Services (24/7 AIRS-accredited 2-1-1 Information & Referral, Interim Assistance for disabled individuals, USDA Free Summer Lunch Program, and emergency food and shelter resource coordination).

Product overview

Human Resource Council is a community action non-profit organization established in 1965 that provides a comprehensive suite of social services to residents of Mineral, Missoula, and Ravalli Counties in Western Montana. Rather than a unified technology product, the organization offers distinct service programs organized into four main categories: Housing Services (including Section 8 housing vouchers, first-time homebuyer assistance, homeowner rehabilitation loans, emergency housing grants, and youth homelessness programs); Energy Services (including LIHEAP bill assistance, Energy Share of Montana, and weatherization programs serving approximately 300 homes annually); Workforce Development (including WIOA youth employment programs and career resource centers); and Other Services (including 2-1-1 information and referral available 24/7, interim assistance for disabled individuals, summer lunch programs, and emergency food and shelter resources). The organization annually impacts approximately 8,360 low-income individuals and partners with state agencies, United Way, and other community organizations to deliver services.

Differentiator

Problem solved

Functional benefit

Products and services

• Housing Voucher Programs (Section 8) Federal Housing Choice Voucher rental assistance program providing income-eligible households in Mineral, Missoula, and Ravalli Counties with subsidies to secure safe, affordable private-market rental housing. Vouchers are administered by HRC under contract with the Montana Department of Commerce - Housing Division.
• First Time Homebuyer Downpayment Assistance Program Deferred payment, no-interest second mortgage program providing loans up to $90,000 to first-time homebuyers in Mineral, Missoula, and Ravalli Counties to assist with downpayment costs on qualifying home purchases.
• Homeowner Rehab & Repair Loan Program Low-interest loan program for homeowners in Mineral, Missoula, and Ravalli Counties to finance essential home improvements including plumbing, heating systems, electrical repairs, structural repairs, roofing, and accessibility modifications, with repayment terms tailored to household budgets.
• Emergency Housing Solutions Grant Grant program that pays for first month's rent, security deposit, and utility deposit for eligible participants in Mineral, Missoula, and Ravalli Counties who are literally homeless or facing eviction, helping them move into permanent housing.
• Youth Homelessness Demonstration Project (YHDP) Program addressing youth homelessness in Mineral, Missoula, and Ravalli Counties by providing housing assistance, case management, supportive services, and work readiness training to eligible youth ages 18-24.
• Low-Income Home Energy Assistance Program (LIHEAP) Federally-funded program administered through HRC to help low-income households in Mineral, Missoula, and Ravalli Counties pay home heating and cooling costs. Applications accepted October 1 through April 30 each year.
• Energy Share of Montana Statewide private non-profit program administered through HRC that assists income-eligible households in the three-county region facing immediate energy emergencies after other resources have been exhausted, including furnace emergencies and refrigerator replacement.
• Energy Conservation & Weatherization Program helping eligible homeowners and renters in Mineral, Missoula, and Ravalli Counties improve home energy efficiency through installation of attic, wall, and crawlspace insulation, air sealing, and heating system testing and repair, serving approximately 300 homes per year.
• Workforce Innovation & Opportunity Act (WIOA) Youth Program Program providing employment and education assistance to out-of-school youth ages 16-24 in Mineral, Missoula, and Ravalli Counties, including individualized employment/education plans, adult mentoring, tutoring, paid job training, and post-secondary school assistance.
• Local Career Resource Centers Workforce development centers operated by HRC providing job seekers in Mineral, Missoula, and Ravalli Counties with access to state employment information, job search tools, and Montana Department of Labor resources.
• 2-1-1 Information & Referral Service 24-hour AIRS-accredited information and referral service connecting callers with social services in Mineral, Missoula, and Ravalli Counties, operated by trained specialists providing confidential referrals to appropriate agencies and organizations.
• Interim Assistance Program Program assisting individuals with medically verifiable permanent or temporary disabilities in the three-county service area with case management, rental assistance, and supportive services while pursuing Social Security Income (SSI/DI) or transitioning back to employment.
• Free Summer Lunch Program USDA Summer Food Service Program providing free meals to youth ages 1-18 at Eva Horning Park in Superior, MT (Mineral County), with the next session running June 15 through August 6, 2026.
• Emergency Food & Shelter Resources Resource coordination service providing information on emergency food pantries, food banks, shelters, and rent/mortgage assistance programs across Mineral, Missoula, and Ravalli Counties.

Quantifiable outcome

• 8,360 low-income individuals positively impacted annually
• +3 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• United WaycoreStrategic or Co-development PartnerUnited Way is listed as a partner organization. HRC displays the United Way logo on its website indicating partnership in community initiatives. United Way supports community action agencies and social service programs.
• Community Action PartnershipcoreStrategic or Co-development PartnerHRC is a member of Community Action Partnership, a national network of community action agencies. This partnership connects HRC to resources, best practices, and advocacy for the community action network.
• Montana 211coreStrategic or Co-development PartnerHRC provides the 2-1-1 information and referral service as part of the Montana 211 network, connecting callers to social services statewide.
• Montana Department of Public Health and Human ServicescoreStrategic or Co-development PartnerState agency partnership for administering housing vouchers, LIHEAP, and other state-funded social service programs in the three-county service area.
• Energy Share of MontanacoreStrategic or Co-development PartnerEnergy Share is a statewide private nonprofit corporation. HRC serves as the application intake location for Energy Share assistance in Mineral, Missoula and Ravalli Counties.
• Montana Department of Commerce - Housing DivisioncoreStrategic or Co-development PartnerHRC administers Housing Choice Vouchers (Section 8) for Mineral, Missoula & Ravalli Counties under contract with Montana Department of Commerce - Housing Division.
• Federal Reserve Bank of MinneapolisminorStrategic or Co-development PartnerHRC has joined other Community Action Agencies across Montana in conjunction with the Federal Reserve Bank of Minneapolis to conduct surveys about labor market and economic impacts on workers and families.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Montana Community Action Partnership Network (Human Resource Development Councils): Statewide network of ten HRDCs (including HRC as District XI) delivering the same CAA service model across Montana. Directly comparable in mission, funding streams, and service mix.
• United Way of Missoula County: Direct local partner and funder that also coordinates 2-1-1 referrals and funds many of the same safety-net programs. Comparable as a co-located community-services intermediary in HRC's service area.
• Missoula Housing Authority: Local public housing authority administering Section 8 and public housing in Missoula, overlapping with HRC's voucher service territory. Comparable as a direct peer in affordable housing administration.

Others

• Community Action Partnership (National Organization): National umbrella body of which HRC is a member. Comparable as the trade/advocacy layer for CAAs delivering housing, energy, and workforce services to low-income populations.
• Montana Department of Commerce - Housing Division: State agency that contracts with HRC to administer Housing Choice Vouchers for the three-county area. Comparable as the contracting authority and policy counterpart for HRC's largest housing program.
• National Association of Community Action Agencies (NASCSP): Membership body representing state CAA associations, comparable as the policy/advocacy infrastructure supporting HRC's federal funding streams.

Broad incumbents

• Salvation Army - Montana Corps: National faith-based social services organization providing emergency shelter, utility assistance, and food programs in Montana counties overlapping HRC's service area. Comparable as a broad-incumbent safety-net provider.

Regional players

• Montana Food Bank Network: Statewide hunger-relief organization that distributes food to pantries (some operated through HRC partners) across the same geography. Comparable as a regional food-security peer in Montana.
• Action Inc. (Montana CAA example): Sister CAA serving different Montana counties with the same Economic Opportunity Act mandate, LIHEAP, and workforce programs. Comparable as a regional peer CAA with identical funding model.

Emerging players

• Goodwill Industries of Montana: Workforce-development and reentry services organization that competes for WIOA-related contracts and serves similar low-income populations. Comparable as an emerging player in the workforce development space adjacent to HRC's WIOA Youth program.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hrc_xi
• Facebookfacebook.com/profile.php?id=61557315254457
• Instagraminstagram.com/humanresourcecouncilxi
• LinkedInlinkedin.com/company/district-xi-human-resource-council

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Human Resource Council