PetAir UK

What PetAir UK does

PetAir UK (legal entity Petair Limited) is a UK-headquartered pet relocation and travel service provider founded in 2005, operating from Dorset with an additional operational presence at Manchester Airport since July 2025. The company manages end-to-end international pet transport for individual owners, holidaymakers, corporate relocations, and military postings, covering collection, IATA-compliant crating, documentation, flight bookings, customs clearance, and reunion across 300+ global destinations. Core products are organized into three tiers: Traveller (entry-level), Premium (all-inclusive, including 24/7 vet access and CareTags tracking), and Superior (in-cabin private jet via K9 Jets partnership), supplemented by Fast Track expedited service, Early Bird discounts, flexible payment plans, and a 2025 Price Match Guarantee. Operational technology centers on IATA LAR-compliant crates, temperature-controlled cargo holds, bespoke travel cabins hand-built at the Dorset workshop, and CareTags IoT tracking rather than AI systems.

PetAir's business model is professional services, quote-based and tiered, with revenue generated per shipment. Distribution combines direct sales via UK phone lines and web quote forms, a corporate partnership program (relocation companies and corporate HR), and partnerships with 11+ commercial airlines, most notably British Airways Preferred Supplier status, alongside the K9 Jets private aviation partnership. The company employs 40+ professionals including qualified veterinarians and vet nurses, supporting a veterinary-led travel preparation proposition that distinguishes it from non-specialist freight forwarders. Credentialling is multi-layered: IPATA membership, IATA accreditation, and DEFRA approval for UK export/import compliance.

Since 2021 PetAir has operated as a subsidiary of Independent Vetcare Limited within the IVC Evidensia group, Europe's largest veterinary group, providing strategic backing, veterinary expertise, and access to data protection infrastructure (ICO registration via parent). The company has relocated 33,000+ pets over its 20+ year operating history and currently serves B2C and B2B2C customer segments across six continents through direct and partner-led channels.

Name

PetAir UK

Legal name

Petair Limited

Website

https://petairuk.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

PetAir UK is a UK-based, DEFRA- and IATA-accredited pet relocation service (founded 2005) that manages end-to-end international pet transport across 300+ destinations for individual owners, corporate relocations, and military postings, operating since 2021 within the IVC Evidensia veterinary group.

Ownership category

akta.pro rank

Product category

Pet Relocation Services

NAICS

Pet Care (except Veterinary) Services (81291), Nonscheduled Chartered Freight Air Transportation (481212)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Air Transportation, Nonscheduled (4522)

akta.pro primary industry

Pet Relocation & Moving Transport (HSANAIAH)

akta.pro secondary industries

Pet International Relocation & Quarantine Handling (HSAKACAI), Long-Distance/Intercity Pet Transport (HSANAIAF), Interstate/Regulated Pet Transport (Health Certs/Compliance) (HSANAIAG), Crate Rental & Secure Transport Setup (HSANAIAI)

Keywords

• Pet relocation services
• International pet transport
• Pet export services
• Pet import services
• Pet travel logistics

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Pet Relocation Services: PetAir generates revenue through tiered pet travel packages (Traveller entry-level, Premium all-inclusive, Superior private jet) covering collection, transport, documentation, and reunion services for pets traveling to 300+ global destinations.
2. Travel Packages: Modular service packages with tiered pricing (Entry Level, Best Value, Ultimate Experience) offering different levels of service and inclusions for pet relocations.
3. Early Bird Discount: £250 discount offered for early bookings on Premium package travel.
4. Flexible Payment Plans: Payment plan options allowing customers to spread costs over time for pet travel services.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels9 records

Core offering

PetAir UK provides end-to-end international pet relocation and travel services for cat and dog owners, managing flights, IATA-compliant crates, permit applications, customs documentation, and collection-to-reunion logistics to 300+ global destinations. The company sells tiered service packages (Traveller entry-level, Premium all-inclusive, and Superior private jet via K9 Jets) supported by veterinary-led preparation and partnerships with major airlines including British Airways as Preferred Partner.

Product overview

PetAir UK operates as a pet relocation and travel service provider offering three main service tiers: Traveller (entry-level), Premium (all-inclusive), and Superior (private jet via K9 Jets). Additional services include Fast Track travel, CareTags smart tracking, 24/7 vet access, flexible payment plans, and Early Bird discounts. The company serves 300+ global destinations and is a British Airways Preferred Partner and IPATA member. Founded in 2005, PetAir UK has relocated over 33,000 pets and is part of the IVC Evidensia group since 2021.

Differentiator

Problem solved

Functional benefit

Products and services

• Traveller Package Entry-level pet relocation package ensuring safe transport for cats and dogs with essential documentation and ground support, ideal for straightforward international moves. Designed for individual pet owners seeking core relocation services.
• Premium Package All-inclusive pet travel package covering 300+ global destinations with comprehensive features including 24/7 unlimited online vet access, behaviour and diet consultations, paperwork compliance, collection and reunion, and Price Match Guarantee eligibility. Targeted at individual pet owners and families seeking full-service relocation.
• Superior Package (K9 Jets) Premium in-cabin private jet pet travel service delivered through partnership with K9 Jets, allowing cats and dogs to travel side-by-side with owners in the cabin of business jets. Excluded from the Price Match Guarantee and targeted at high-end individual pet owners.
• Fast Track Pet Travel Expedited pet travel service for urgent relocations to Europe, USA, and Canada, prioritizing booking and documentation to meet tight timelines. Designed for individual pet owners facing time-sensitive moves.
• CareTags Smart travel tags providing real-time location and status updates for cats and dogs during their journey. Offered as an add-on service to PetAir's relocation packages for individual pet owners wanting visibility on their pet's transit.
• 24/7 Unlimited Online Vet Access Continuous online veterinary consultation service including video vet access, behaviour consultations, and diet consultations. Bundled into Premium and Fly Premium packages and available for individual pet owners seeking veterinary-led preparation and support.
• Pet Import Services End-to-end pet import service for owners bringing cats and dogs into the UK from origin countries including Canada, India, Singapore, UAE, and USA. Covers documentation, customs, DEFRA compliance, and ground transport for individual pet owners relocating to the UK.

Quantifiable outcome

• 33,000+ pets safely relocated to 300+ destinations
• +2 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

16 partnerships are on record, tiered core.

• British AirwayscoreStrategic or Co-development PartnerBritish Airways Preferred Pet Shipping Partner with dedicated pet check-in area at Heathrow Airport. PetAir manages the complete pet travel process through IAG Cargo for British Airways flights.
• EmiratescoreTechnology or IntegrationEmirates allows cats and dogs to travel as checked baggage or cargo. PetAir manages all paperwork and logistics for smooth pet travel with Emirates.
• American AirlinescoreTechnology or IntegrationAmerican Airlines allows small cats and dogs in cabin and larger pets via PetEmbark cargo. PetAir handles documentation and booking logistics.
• Qatar AirwayscoreTechnology or IntegrationQatar Airways allows cats, dogs, and birds in temperature-controlled cargo holds. PetAir arranges flights, paperwork, and compliance checks.
• Air CanadacoreTechnology or IntegrationAir Canada allows small pets in cabin and larger pets as checked baggage or cargo. PetAir arranges complete booking and documentation.
• Singapore AirlinescoreTechnology or IntegrationSingapore Airlines transports pets as checked baggage or cargo to Singapore, Australia, and New Zealand. Local partner checks on pets during Singapore layovers.
• Cathay PacificcoreTechnology or IntegrationCathay Pacific transports pets as checked baggage or cargo via Cathay Cargo's Live Animal service. PetAir manages full booking and crate compliance.
• TUI AirwayscoreTechnology or IntegrationTUI Airways accepts cats and dogs in the hold with extensive experience for destinations like South Africa, Dubai, and Australia.
• Thai AirwayscoreTechnology or IntegrationThai Airways transports pets in temperature-controlled holds. PetAir handles crate compliance, booking, and destination paperwork.
• LufthansacoreTechnology or IntegrationLufthansa allows small pets up to 8kg in cabin and larger pets in cargo hold. PetAir helps prepare pets with correct carriers and paperwork.
• KLMcoreTechnology or IntegrationKLM allows cats and dogs in cabin or hold on flights to nearly 600 destinations worldwide. PetAir manages all paperwork and logistics.
• Gulf AircoreTechnology or IntegrationGulf Air transports pets as cargo with IATA-approved containers. PetAir manages paperwork and logistics for smooth travel.
• K9 JetscoreStrategic or Co-development PartnerK9 Jets partnership delivers the Superior Package for in-cabin private jet travel, allowing pets to travel side-by-side with owners in business jets.
• IVC Evidensia GroupcoreStrategic or Co-development PartnerPetAir has been a proud member of the IVC Evidensia family since 2021, the largest veterinary group in Europe. Parent company providing strategic backing and veterinary expertise.
• IPATAcoreStrategic or Co-development PartnerMember of the International Pet and Animal Transportation Association, committing to ethical, humane and professional standards for pet relocations globally.
• IATAcoreStrategic or Co-development PartnerAccredited to follow IATA Live Animals Regulations (LAR), the global standard for transporting live animals by air.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Starwood Animal Transport: Pet and animal transportation company specialising in international and domestic pet relocation, including airline coordination and regulatory compliance. Closely comparable service model.
• Happy Tails Travel: International pet transportation company offering full-service pet relocation globally, including flight booking, documentation, and customs handling. Closely comparable full-service offering targeting pet owners relocating internationally.
• Air Animal Pet Movers: Established US pet transport company providing domestic and international pet shipping with full documentation handling. Long-tenured player with comparable international pet logistics services.
• Global Paws: International pet transportation company providing end-to-end pet shipping services including flight booking, customs, and quarantine coordination. Directly comparable to PetAir's service architecture.
• PetRelocation: US-headquartered international pet transport company offering door-to-door pet shipping services to 200+ countries. Directly comparable service model to PetAir UK with full-service relocation, airline coordination, and quarantine handling.
• Blue Ribbon Pet Transport: International pet shipping service providing full door-to-door pet relocation including flight arrangements and documentation. Direct competitor in the same product category with similar end-to-end service model.
• K9 Jets: Private jet pet travel company offering in-cabin pet transportation on chartered business jets. Already a PetAir partner for the Superior Package, and a competitor for the ultra-premium segment.
• Animal Transportation Worldwide: International pet and animal shipping service offering global door-to-door pet relocation. Comparable full-service model with similar airline coordination and documentation handling.

Regional players

• Royal Paws: UK-based pet transport company offering international pet shipping services. Regional peer operating in the same UK outbound market with comparable end-to-end pet relocation offerings.
• Pets Excess Baggage: UK-based international pet transport company with similar service model including flight booking and documentation. Regional UK competitor serving overlapping UK customer base for outbound pet travel.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@PetairUK
• Facebookfacebook.com/PetAirUK
• LinkedInlinkedin.com/company/petair-uk
• Instagraminstagram.com/petairuk
• Xx.com/petairuk

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PetAir UK