City of North Vancouver

What City of North Vancouver does

The City of North Vancouver is a municipal corporation incorporated in 1891 under British Columbia's Community Charter, serving approximately 58,000 residents on Metro Vancouver's North Shore. It operates as a sovereign local government entity governed by an elected Mayor (Linda Buchanan) and six Councillors serving the 2022-2026 term. The City delivers a comprehensive portfolio of essential public services including public safety (fire, RCMP, North Shore Emergency Management), utilities (water, sewer, drainage), infrastructure (roads, sidewalks, parks), affordable housing, transportation, recreation, library and museum services, and environmental protection programs. Its current strategic plan targets becoming the "Healthiest Small City in the World" across five pillars: a City for People, a Liveable City, a Vibrant City, a Connected City, and a Prosperous City.

Service delivery is built around a direct-to-consumer municipal services model accessed through four primary digital channels: CityServe (business licences, dog licences, permits), CityCollect (property information and utility accounts), CityFix (non-emergency issue reporting), and Gateway (building and development applications), complemented by mobile applications for waste collection scheduling and 24/7 in-person support at City Hall and the City Operations Centre. Physical service infrastructure includes Fire Hall No.1 with 64 firefighters, the North Vancouver RCMP detachment, the upcoming Harry Jerome Community Recreation Centre, the Silver Harbour Seniors' Activity Centre, John Braithwaite Community Centre, the North Shore Recycling & Waste Centre, and the waterfront Shipyards district (Shipbuilders' Square, Shipyard Commons, Skate Plaza, Splash Park, Canada Soccer House).

The City funds operations through four revenue streams: property taxes (the dominant source, though approximately 42% of collections are passed through to other agencies including Metro Vancouver, Translink, BC Assessment, and provincial school taxes), utility fees (where more than 60% are remitted to Metro Vancouver for water/wastewater services), permits and business licences, and recreation and cultural service fees. It also owns a wholly-owned subsidiary — Lonsdale Energy Corp. (LEC) — a district energy utility providing heating services in the Lonsdale area. Service distribution combines online self-service, in-person counter service, financial institution payment channels, and community facilities, with no commercial products or external customers beyond the resident and business base within city boundaries.

Name

City of North Vancouver

Legal name

City of North Vancouver

Website

https://cnv.org

Company type

Private

Founded year

1891

Operating status

Operating

Headcount range

251–500 employees

Short description

The City of North Vancouver is a municipal government incorporated in 1891, serving approximately 58,000 residents on Metro Vancouver's North Shore through digital portals and physical service delivery of public safety, utilities, infrastructure, recreation, permitting, and housing services.

Ownership category

akta.pro rank

Product category

Municipal Government Administration

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Sanitary Services (4950), Electric, Gas & Sanitary Services (4900), Refuse Systems (4953), Transportation Services (4700)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Economic Development & Business Licensing (Local) (BPAIACAN), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Property tax administration
• Wastewater utility services
• Recreation facility operations
• Building permit services

Headquarters

HQ city

North Vancouver

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Property Taxes: Primary revenue source for municipal services including public safety, transportation, recreation, roads, sidewalks, parks and trails. Tax rates are based on property assessed values and type. The City collects taxes on behalf of other agencies (approximately 42% of taxes collected go to other agencies including Metro Vancouver, Translink, BC Assessment, school taxes).
2. Utility Fees (Water and Sewer): Annual flat utility bills and metered utility rates for water and sewer services. Rates include costs paid to Metro Vancouver for drinking water purchase and wastewater treatment, plus City operations and maintenance costs.
3. Permits and Licenses: Revenue from building permits, business licenses, development permits, and other regulatory fees.
4. Recreation and Cultural Services: Fees for recreation facilities, community centres, library services, and cultural programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

The City of North Vancouver is a municipal corporation that delivers statutory civic services to its residents and businesses, including property tax administration, water and sewer utility billing, curbside waste/recycling collection, building permits and inspections, business licensing, public safety (fire and RCMP coordination), recreation and cultural facility operations, parks and greenway management, transportation and mobility infrastructure, and community and social services. Services are provided both through 24/7 self-service online portals (CityServe, CityCollect, CityFix, Gateway) and through in-person, phone, and community facility channels.

Product overview

The City of North Vancouver operates a comprehensive municipal government platform offering digital services across multiple categories. The primary online service infrastructure includes CityServe (business licences, dog licences, permit payments), CityCollect (property information and tax management), CityFix (issue reporting), and Gateway (building and development services). Core service offerings span waste management and recycling (curbside collection, North Shore Recycling & Waste Centre), parks and recreation (Harry Jerome Community Recreation Centre, Silver Harbour Seniors' Activity Centre, The Shipyards waterfront destination), utility services (water, sewer, drainage via Lonsdale Energy Corp.), transportation and mobility infrastructure, public safety (fire, RCMP, emergency management), and community services (housing, social planning, grants). The City functions as a traditional municipal government providing essential public services rather than a commercial product company.

Differentiator

Problem solved

Functional benefit

Brands

• CityCollect: Mobile application for managing utility accounts and receiving notifications
• CityServe
• CityFix
• Gateway

Products and services

• CityServe Online Portal CityServe is a 24/7 online portal for applying, renewing, and paying for business licences, dog licences, and permit payments for residents, business owners, and applicants within the City of North Vancouver.
• CityCollect Property Information Portal CityCollect is the online property information portal providing property owners with access to property tax information, utility accounts, and mapping services for City properties, plus a companion mobile application for waste collection scheduling and reminders.
• CityFix Issue Reporting Service CityFix is a mobile application and online service for residents to report non-emergency issues such as potholes, graffiti, missed collection, and other city maintenance concerns.
• Gateway Development Portal Gateway is the online portal used by property owners, builders, and developers to apply for building permits, schedule inspections, submit planning applications, and make development-related inquiries.
• Curbside Waste and Recycling Collection Curbside collection services for City of North Vancouver residents covering garbage (every other week), recycling (weekly, via Recycle BC), green can/food scraps (weekly), and yard waste, with the CityCollect app providing collection schedules and reminders.
• North Shore Recycling & Waste Centre The North Shore Recycling & Waste Centre is a depot accepting items that cannot be recycled through regular curbside pickup, including specialized materials and bulky items, available to residents of the North Shore municipalities.
• Harry Jerome Community Recreation Centre Harry Jerome Community Recreation Centre is a community recreation facility offering fitness facilities, programs, and community activities, jointly delivered with North Vancouver Recreation & Culture (NVRC), opening to the public on 2026-07-25.
• Silver Harbour Seniors' Activity Centre Silver Harbour Seniors' Activity Centre is a seniors' activity centre opening alongside the Harry Jerome Community Recreation Centre on 2026-07-25, providing programming targeted at older adults in the community.
• The Shipyards waterfront destination The Shipyards is a City-operated waterfront destination featuring Shipyard Commons, Shipbuilders' Square, a Skate Plaza, a Splash Park, and Canada Soccer House, hosting visitors, community events, and FIFA World Cup programming.
• Property Tax Administration Property Tax Administration is the City's annual property tax billing, collection, Home Owner Grant processing, e-billing registration, and property information service delivered through the icity.cnv.org portal for property owners and taxpayers in North Vancouver.
• Utility Billing Services (Water, Sewer, Drainage) Water, sewer, and drainage utility billing with annual flat-rate options (single-unit, duplex/strata, multi-unit tiers) and metered consumption rates, plus e-billing and online account management for residential and multi-family properties.
• Business Licence Services Business Licence Services cover business licence applications, renewals, payments, and category-specific licences including short-term rental, outdoor dining, and food truck licences, primarily delivered through the CityServe online portal for in-city businesses.
• Building and Development Services Building and Development Services provide permits, inspections, land use approvals, zoning, rezoning, and subdivision processing for property owners, builders, and developers through the Gateway portal and the Planning & Development team.
• Transportation and Mobility Services Transportation and Mobility Services cover transportation planning, cycling infrastructure, EV charging stations, parking services, and traffic management for residents, commuters, and visitors, including the Eastside Connector active transportation project (construction started 2026-06-18, expected completion September 2026).
• Parks and Greenways Parks and Greenways is the City's portfolio of parks, trails, and greenways including the Green Necklace, North Shore Spirit Trail, Trans Canada Trail, Upper Levels Greenway, and Ravine Greenway System, available to residents and visitors for recreation and active transportation.
• Community and Social Services Community and Social Services provide housing services (including affordable and rental housing programs and the Housing Action Plan), social planning, child care, youth programs, seniors services, accessibility initiatives, and community grants for residents.
• Public Safety Services Public Safety Services include the North Vancouver City Fire Department (64 members), RCMP policing through the North Vancouver RCMP detachment, North Shore Emergency Management coordination, false alarm reduction, and community safety programs (CAPS) for residents, businesses, and visitors.
• Lonsdale Energy Corp. District Energy Utility Lonsdale Energy Corp. (LEC) is a wholly-owned City subsidiary operating a district energy system providing heating services to buildings in the Lonsdale area, listed under Business & Development as part of the City's economic development offerings.

Quantifiable outcome

• 2026 property tax due date: July 2
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Partnerships

13 partnerships are on record, tiered flagship, core and minor.

• Health Innovation District Partnership (Central Lonsdale)flagshipStrategic or Co-development Partner · 25 June 2026The City announced a landmark partnership to advance a Health Innovation District in Central Lonsdale, marking a major step toward the City's vision of becoming the Healthiest Small City in the World. This is a strategic initiative to attract health-related businesses and innovation to the area.
• Metro VancouvercoreOthersMetro Vancouver supplies high-quality drinking water to City residents and provides wastewater treatment services. More than 60% of the total 2026 utility fees are paid to Metro Vancouver. The North Shore Wastewater Treatment Plant is a major joint infrastructure project.
• North Vancouver Recreation & Culture (NVRC)coreStrategic or Co-development PartnerNVRC Commission operates recreation facilities and cultural services in partnership with the City. The Harry Jerome Community Recreation Centre is a joint venture. NVRC also operates Centennial Theatre.
• North Shore Emergency Management (NSEM)coreStrategic or Co-development PartnerNSEM coordinates emergency preparedness, planning, response, and recovery activities for all three North Shore municipalities. The City works through NSEM for emergency management.
• RCMP (Royal Canadian Mounted Police)coreOthersNorth Vancouver RCMP detachment provides police services to the City. The RCMP handles crime prevention, detection, emergency response, and victim services.
• BC AssessmentminorOthersBC Assessment is an independent provincial crown corporation that determines property values used for tax calculations.
• Lonsdale Energy Corp. (LEC)minorChannel Partner/ Reseller/ DistributorLonsdale Energy Corp provides district energy services. Listed under Business & Development as part of the City's economic development offerings.
• Recycle BCminorOthersThe City's residential recycling program is managed by Recycle BC, which handles collection and processing.
• North Vancouver City LibraryminorStrategic or Co-development PartnerThe City partners with NVCL for library services. Located at 121 West 14th Street.
• Museum of North Vancouver (MONOVA)minorStrategic or Co-development PartnerThe City partners with MONOVA located at 115 West Esplanade for museum and archives services.
• Lions Gate HospitalminorOthersLions Gate Hospital is a key health service provider referenced on the City's community agencies page.
• North Shore Search and RescueminorOthersNorth Shore Search and Rescue is a related organization for emergency response services.
• North Vancouver School District No. 44minorStrategic or Co-development PartnerThe City works with School District 44 on various community initiatives including school travel programs and youth services.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Market position

Strengths4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/CityOfNorthVan
• YouTubeyoutube.com/user/CityOfNorthVancouver
• Facebookfacebook.com/CityOfNorthVancouver
• LinkedInlinkedin.com/company/city-of-north-vancouver
• Instagraminstagram.com/CityOfNorthVancouver

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of North Vancouver