Home and Community Care Support Services

What Home and Community Care Support Services does

Home and Community Care Support Services, operating as Ontario Health atHome, is a provincial Crown agency and subsidiary of Ontario Health that coordinates home care, community care, long-term care placement, supportive living services, and caregiver support programs for Ontario residents. Established in 2021 when Ontario Health assumed governance from the Local Health Integration Networks (LHINs), the organization operates as the single provincially designated coordinator of publicly funded home and community care, with 14 regional offices providing localized service delivery across all Ontario geographies. Its service portfolio spans five main pillars: Home Care (including nursing, personal support, Telehomecare remote monitoring, Rapid Response Nurses, palliative care, and Medical Assistance in Dying), Community Care (nursing clinics, therapy and rehabilitation, wound care, school health support, and mental health and addictions nursing), Long-Term Care placement coordination, Supportive Living (adult day programs, assisted living, retirement homes, supportive housing), and cross-cutting support services including care coordination, caregiver resources, and the Healthline information and referral system.

The underlying technology stack centers on a digital care coordination platform that links patients, hospitals, physicians, and Ontario Health Teams through standardized referral pathways, eligibility assessment workflows, and service matching algorithms. Telehomecare provides remote patient monitoring for chronic disease management; the Healthcare Connect Verification Process handles eligibility confirmation; and the Healthline system serves as a community service directory. Patient and family access is mediated through the provincial toll-free line (1-833-515-1234), a self-serve website portal, and 14 physical offices, with referral flow originating primarily from hospital discharge planners, physicians, and Ontario Health Teams.

Ontario Health atHome operates a managed-services revenue model funded entirely through the Ontario Ministry of Health provincial healthcare budget. All core services — including home nursing, personal support, therapy, rehabilitation, palliative care, caregiver support, and long-term care placement — are provided at no direct cost to eligible Ontario residents (OHIP-covered). Limited private-pay options exist for ancillary services such as general housekeeping that fall outside the provincial mandate. Customer segments include individuals requiring home care, families seeking long-term care placement, family caregivers, and healthcare providers requiring discharge planning coordination, all served within a publicly funded framework that produces no conventional revenue per transaction but operates on multi-year provincial budget allocations.

Name

Home and Community Care Support Services

Legal name

Ontario Health atHome

Website

https://healthcareathome.ca

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Ontario Health atHome (formerly Home and Community Care Support Services) is a provincial Crown agency that coordinates publicly funded home care, community care, long-term care placement, and supportive living services for Ontario residents through 14 regional offices under Ontario Health.

Ownership category

akta.pro rank

Headquarters

HQ city

Mississauga

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Ontario Ministry of Health Provincial Funding: Ontario Health atHome is a publicly funded healthcare organization operating under the Ontario Ministry of Health. The organization receives provincial government funding to coordinate home care, community care, and long-term care placement services for Ontario residents. Services are provided at no direct cost to eligible residents, funded through the provincial healthcare budget.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Ontario Health atHome (formerly Home and Community Care Support Services) coordinates and delivers publicly funded home care, community care, long-term care placement, and supportive living services across Ontario through 14 regional offices. Care coordinators assess patient eligibility and arrange in-home nursing, personal support, therapy and rehabilitation, palliative care, remote monitoring via Telehomecare, and Rapid Response Nurses, in addition to long-term care application support and community service referrals.

Product overview

Ontario Health atHome operates as a coordinated healthcare services organization delivering home care, community care, long-term care placement, and supportive living coordination across Ontario. The organization functions as a single point of access for patients and families, with services organized into five main pillars: Home Care (including nursing, personal support, Telehomecare, Rapid Response Nurses, and palliative care including MAID), Community Care (nursing clinics, therapy and rehab, wound care, specialized services, and child/youth services including school health and mental health nursing), Long-Term Care (placement and admission coordination), Supportive Living (adult day programs, assisted living, retirement homes, and supportive housing), and cross-cutting support services (care coordination, caregiver support programs, and information/referral). The organization serves as a bridge between patients, healthcare providers, and community resources throughout Ontario's regional health geography, with 14 local offices covering the province.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Provincial coverage through 14 regional offices serving all Ontario residents

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Ontario Health TeamscoreStrategic or Co-development PartnerOntario Health atHome works in collaboration with Ontario Health Teams across Ontario to build a connected healthcare system centered around patients, families, and caregivers. Ontario Health Teams are groups of healthcare providers working together to coordinate care for specific patient populations, with Ontario Health atHome providing home care, community care, and long-term care placement services within these collaborative care networks.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• VHA Home HealthCare: Ontario-based not-for-profit home care provider offering nursing, personal support, and rehab services. Operates in the same Ontario home care ecosystem that Ontario Health atHome coordinates, serving overlapping patient populations.
• SE Health (Saint Elizabeth Health Care): One of Canada's largest not-for-profit home and community care providers, delivering nursing, personal support, and rehab services across multiple provinces. Directly comparable as a major contracted provider of services that Ontario Health atHome coordinates and funds.
• Spectrum Health Care: Ontario-based home health services provider offering nursing, personal support, and foot care. Operates as a contracted service provider in the Ontario home care system coordinated by Ontario Health atHome.
• Bayshore HealthCare: Large Canadian home and community health services provider with significant Ontario operations across home nursing, personal support, and specialty pharma. Comparable as a contracted service deliverer in the home care market Ontario Health atHome administers.
• Closing the Gap Healthcare: Ontario-focused home and community care provider delivering rehab, nursing, and personal support. Comparable in service mix and Ontario-centric delivery model.
• CarePartners: Ontario-focused home health services provider delivering nursing, personal support, and therapy services, often on contract with regional health authorities. Operates within the same Ontario home care delivery network.
• VON Canada (Victorian Order of Nurses): National not-for-profit home and community care provider operating across Ontario and other provinces, delivering nursing, personal support, and caregiver programs. Directly comparable in service mix and public-funded care model.
• CBI Health: Canadian provider of home health, rehab, and community care services with a national footprint including Ontario. Comparable in therapy, rehab, and community nursing clinic offerings.

Broad incumbents

• Alberta Health Services (Home Care): Provincial health authority that coordinates publicly-funded home care across Alberta. Comparable as a single-province publicly-funded home care coordination body, though operating at a broader system level rather than a stand-alone agency.

Regional players

• Vancouver Coastal Health (Home & Community Care): BC regional health authority providing publicly-funded home and community care in the Vancouver region. Comparable in mandate and service mix, though operating in a different province.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/MH_LHIN
• YouTubeyoutube.com/@OntarioHealthatHome
• Facebookfacebook.com/HCCSSMississaugaHalton
• LinkedInlinkedin.com/company/ontario-health-athome

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Home and Community Care Support Services