Unity Lab Services
Unity Lab Services is a Thermo Fisher Scientific service division providing OEM maintenance, calibration, compliance, and training services for analytical instruments and laboratory equipment across North America and Europe, serving pharmaceutical, research, and academic enterprise customers.
- Company typePublic
- Founded-
- HeadquartersWaltham, United States
- Headcount—
- GTM typeB2B
- OfferingServices
What Unity Lab Services does
Unity Lab Services is a laboratory services organization that operates as a wholly-owned service division of Thermo Fisher Scientific Inc. (NYSE: TMO), headquartered in Waltham, Massachusetts. The company provides OEM-authorized maintenance, calibration, compliance, and training services for Thermo Scientific analytical instruments (mass spectrometry, chromatography, trace elemental analysis, molecular spectroscopy, sample preparation, discrete industrial analyzers) and laboratory equipment (centrifuges, cold storage, CO2 incubators, biosafety cabinets, shakers, water purification systems). It also offers multi-vendor services for non-OEM equipment. Unity Lab Services differentiates through factory-certified field service engineers, proprietary digital remote support tools with augmented reality diagnostics, and an industry-exclusive no-charge requalification guarantee for instruments under qualifying service plans.
The company's revenue model is anchored by annual and multi-year subscription service plans sold via direct enterprise field sales, supplemented by parts and consumables sales and professional services (IQ/OQ/PQ qualification, calibration, training, depot and on-site repair, consulting). Service plans are tiered (Essential, Tech Direct, Premier, Total Care) with response-time SLAs ranging from 2 to 5 business days, 10-15% discounts on parts/consumables/training, and remote resolution rates of 35-50%; more than 35% of instrument issues overall are resolved remotely. GTM is exclusively enterprise field sales driven through quote requests, website contact forms, relationship-based account management, and a regional phone support network covering 15+ countries.
Unity Lab Services holds ISO 9001:2015 certification across all North America and EMEA sites, ISO/IEC 17025 calibration laboratory accreditation (A2LA in the US, NRC-CNRC in Canada, Langenselbold in Germany), UKAS accreditation (9558), Cofrac accreditations in France (2-5984, 2-5985, 1-5983, 2-5986), and QUALIANOR nuclear activities certification. The company operates as a virtual and remote organization with field service engineers distributed across regions, complemented by seven dedicated European training academies (Paris, Milan, Bremen, Dreieich, Basel, Hemel Hempstead, London) and digital training innovations including VR, AR, mixed reality, 3D simulations, and eLearning delivered via iOS and Android mobile apps.
Unity Lab Services firmographics
Firmographics- Name
- Unity Lab Services
- Legal name
- Thermo Fisher Scientific, Inc.
- Website
- https://unitylabservices.com
- Company type
- Public
- Operating status
- Operating
- Short description
- Unity Lab Services is a Thermo Fisher Scientific service division providing OEM maintenance, calibration, compliance, and training services for analytical instruments and laboratory equipment across North America and Europe, serving pharmaceutical, research, and academic enterprise customers.
- Ownership category
- akta.pro rank
Unity Lab Services industry classification
Industry- Product category
- Laboratory Instrument Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (811210), Testing Laboratories and Services (541380), Other Scientific and Technical Consulting Services (54169)
- SIC
- Laboratory Analytical Instruments (3826), Services-Testing Laboratories (8734), Laboratory Apparatus & Furniture (3821)
- akta.pro primary industry
- General Lab Equipment (Centrifuges, Incubators, Shakers, Ovens) (HLAGAIAC)
- akta.pro secondary industries
- Laboratory Quality Systems, Accreditation & Proficiency Testing Programs (HLAJAIAM), Lab Analytics, Utilization Management & Operational Intelligence (HLACAMAK), Liquid Handling & Laboratory Automation (Pipettes, Robots, Workstations) (HLAGAIAD)
Keywords
Where Unity Lab Services is headquartered
LocationHeadquarters
- HQ city
- Waltham
- HQ country
- United States
- HQ region
- North America
Offices8 records
Markets served
Unity Lab Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Service Plans and Support Contracts: Annual and multi-year service plans for analytical instruments (mass spectrometry, chromatography, spectroscopy) and laboratory equipment (centrifuges, cold storage, incubators). Plans include preventive maintenance, corrective maintenance, remote support, and priority response times.
- Parts and Consumables: Sale of replacement parts, accessories, and consumables for instruments and equipment. Includes PM parts kits and factory-certified parts.
- Professional Services: Compliance services (IQ/OQ/PQ), calibration services, training services, and consulting. Includes on-site and depot repair services.
- Extended Warranties: Extended warranty coverage for instruments and equipment beyond factory warranty period
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Essential Service Plan - Mid-tier comprehensive service plan with 3-business-day response target |
| Subscription | Annual | Tech Direct Service Plan - Entry-level plan with enhanced remote capabilities |
| Subscription | Annual | Premier Service Plan - Premium tier with fastest 2-business-day response |
| Subscription | Annual | Total Care Service Plan - Lab equipment comprehensive coverage |
| Subscription | Annual | Tech Direct Lab Equipment - Lab equipment entry plan |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Unity Lab Services product offering
Product offeringCore offering
Unity Lab Services is a service organization within Thermo Fisher Scientific that delivers factory-authorized maintenance, repair, calibration, compliance qualification, and training services for Thermo Scientific analytical instruments (mass spectrometry, chromatography, spectroscopy) and laboratory equipment (centrifuges, cold storage, CO2 incubators, biosafety cabinets, water purification). Service is delivered through tiered annual service plans, on-site and depot repair, ISO/IEC 17025-accredited calibration, IQ/OQ/PQ qualification, factory-certified parts and consumables, and digital training programs using VR, AR, MR, 3D simulations, and eLearning.
Product overview
Unity Lab Services is a comprehensive laboratory service and support organization operating as part of Thermo Fisher Scientific. The company offers a portfolio of service plans (Essential, Tech Direct, Premier, Total Care), enterprise solutions, instrument services, parts and consumables, and professional training. Service plans range from basic corrective maintenance to premium 2-business-day response coverage for analytical instruments (mass spectrometry, chromatography, spectroscopy) and laboratory equipment (biosafety cabinets, centrifuges, cold storage, incubators, water purification). The company also provides compliance services including IQ/OQ/PQ qualifications, calibration (ISO/IEC 17025 accredited), and the industry-exclusive no-charge requalification guarantee. Digital training innovations include VR, AR, MR, 3D simulations, and eLearning delivered through mobile applications.
Differentiator
Problem solved
Functional benefit
Products and services
- Enterprise Solutions Comprehensive enterprise-level service and support programs offered at the lab, site, or enterprise level, including asset management, asset utilization monitoring, laboratory consulting, multi-vendor services, scientific support services, and supply management for enterprise laboratory customers.
- Instrument Services Instrument and equipment-level services including corrective and preventive maintenance, training, compliance services, calibration, repair, and new instrument support for scientific instruments and laboratory equipment.
- Parts and Consumables Factory-certified replacement parts, accessories, PM parts kits, and consumables for laboratory instruments and equipment, available for sale in North America and Europe.
- Essential Service Plan Mid-tier annual service plan for analytical instruments including mass spectrometry, chromatography, and spectroscopy, offering 3-business-day on-site response target, preventive maintenance, corrective maintenance, unlimited technical support, remote repair, and 50% faster response times with 30% less downtime versus no service plan.
- Tech Direct Instrument Service Plan Enhanced remote-resolution annual service plan for scientific instruments with 5-business-day priority response, up to 35% remote issue resolution, annual preventive maintenance, digital remote support tools, and discounts on corrective maintenance, training, and parts.
- Tech Direct Lab Equipment Service Plan Entry-level annual service plan for laboratory equipment including biosafety cabinets, centrifuges, cold storage, CO2 incubators, and water purification systems, offering 3-business-day priority response, up to 50% remote resolution, comprehensive remote monitoring, loaner equipment inclusion, and parts and training discounts.
- Premier Instrument Service Plan Premium annual service plan for analytical instruments with 2-business-day on-site response target, highest-priority response, semi-annual site management reviews, remote repair, and discounts on training and parts for critical laboratory operations.
- Total Care Lab Equipment Service Plan Comprehensive annual service plan and warranty for laboratory equipment including biosafety cabinets, centrifuges, cold storage, CO2 incubators, and water purification, offering 2-business-day on-site response, annual preventive maintenance, up to 50% remote resolution, and comprehensive remote monitoring.
- Analytical Instrument Compliance Services IQ/OQ/PQ qualification services for analytical instruments including mass spectrometry, chromatography, atomic absorption, ICP, FT-IR, Raman, NIR, and UV-Vis spectroscopy in regulated laboratory environments.
- Laboratory Equipment Compliance Services IQ/OQ/PQ, calibration, temperature mapping, and requalification services for centrifuges, cold storage, incubators, shakers, and remote monitoring sensors, including the industry-exclusive no-charge requalification guarantee for qualifying service plans.
- Laboratory Equipment Calibration Services ISO/IEC 17025 calibration services under A2LA accreditation for laboratory equipment including cold storage, CO2 incubators, centrifuges, thermometers, pipettes, and balances, covering North America and Europe.
- Depot Maintenance, Repair and Calibration Depot-based maintenance, repair, and calibration services across major brands for laboratory equipment including baths, biosafety cabinets, centrifuges, climatic chambers, freezers, ovens, and water purification systems.
- Pipette Calibration and Preventive Maintenance Three-tier pipette service program covering Basic Validation Fast Check, Preferred Preventive Maintenance and Calibration, and Premium GxP Preventive Maintenance and Calibration, available in North America and Europe.
- Thermometer and Hydrograph Calibration Calibration services for all brands of laboratory thermometers and hydrographs available on-site or in depot, with options for accredited certificates.
- Digital Training Innovations Onsite and digital training delivery for laboratory applications and instrument maintenance, using virtual reality on Oculus Quest headsets, augmented reality, mixed reality, 3D simulations, and eLearning accessible via mobile applications on Android and iOS.
Quantifiable outcome
- 50% faster response times compared to customers without service plan
- +3 more outcomes
Companies that use Unity Lab Services
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Unity Lab Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Unity Lab Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Thermo Fisher ScientificcoreUnity Lab Services is a service organization within Thermo Fisher Scientific, providing factory-authorized service, maintenance, and support for Thermo Scientific instruments and laboratory equipment. As part of the parent company, Unity Lab Services leverages Thermo Fisher's global infrastructure, manufacturing expertise, and product knowledge.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Unity Lab Services competitors and assessment
Company assessmentDirect peers
- Trescal: Independent global calibration and metrology services provider offering ISO 17025-accredited calibration across lab and industrial equipment, a vendor-agnostic competitor to Unity's calibration services.
- Waters Corporation: Waters provides OEM service plans, maintenance, qualification, and support for its chromatography and mass spectrometry instruments, overlapping Unity's analytical instrument service offering.
- Mettler Toledo: Provides accredited calibration and service for lab balances, pipettes, and instruments, competing directly in calibration and compliance services.
- Revvity OneSource (formerly PerkinElmer OneSource): OneSource offers multi-vendor lab instrument service, calibration, asset management, and scientific support programs, mirroring Unity's enterprise service model.
- Agilent CrossLab: Agilent's services division provides instrument maintenance, calibration, compliance (IQ/OQ), and multi-vendor lab services, directly competing with Unity for analytical instrument service contracts.
Broad incumbents
- Bruker: Scientific instrument maker providing service and support for spectroscopy and mass spectrometry systems, competing in the OEM instrument service space.
- Sartorius: Lab and bioprocess equipment provider offering calibration, qualification, and service for balances and lab equipment used in regulated environments.
- Shimadzu: Analytical instrument manufacturer offering OEM service, maintenance, and validation for its instruments, overlapping Unity's instrument service portfolio as part of a broader hardware business.
Regional players
- Transcat: North America-focused accredited calibration and instrument service provider serving life sciences and industrial labs, overlapping Unity's calibration and compliance services.
Emerging players
- Eppendorf: Lab equipment maker offering pipette calibration, preventive maintenance, and service programs, intersecting Unity's liquid-handling calibration and equipment service lines.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Unity Lab Services social profiles
Digital presenceUnity Lab Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Unity Lab Services leadership team
Management profileNumber of profiles
Profiles1 record
Unity Lab Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Unity Lab Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Unity Lab Services
What does Unity Lab Services do?
Unity Lab Services is a service organization within Thermo Fisher Scientific that delivers factory-authorized maintenance, repair, calibration, compliance qualification, and training services for Thermo Scientific analytical instruments (mass spectrometry, chromatography, spectroscopy) and laboratory equipment (centrifuges, cold storage, CO2 incubators, biosafety cabinets, water purification). Service is delivered through tiered annual service plans, on-site and depot repair, ISO/IEC 17025-accredited calibration, IQ/OQ/PQ qualification, factory-certified parts and consumables, and digital training programs using VR, AR, MR, 3D simulations, and eLearning.
Is Unity Lab Services a public or private company?
Unity Lab Services is a public company. It is classified as corporate owned and is currently operating.
When was Unity Lab Services founded?
Unity Lab Services was founded in -1.
Where is Unity Lab Services based?
Unity Lab Services is headquartered in Waltham, United States, in the North America region.
How does Unity Lab Services make money?
Four revenue lines are on record. Service Plans and Support Contracts are the primary driver. The others are parts and Consumables, professional Services and extended Warranties.
Who are Unity Lab Services's main competitors?
Direct peers on record are Trescal, Waters Corporation, Mettler Toledo, Revvity OneSource (formerly PerkinElmer OneSource) and Agilent CrossLab. Broad incumbents are Bruker, Sartorius and Shimadzu. Transcat is listed as a regional player. Eppendorf is listed as an emerging player.
Does Unity Lab Services have an API?
No public API is recorded for Unity Lab Services.
What industry is Unity Lab Services in?
Unity Lab Services's product category is Laboratory Instrument Services. Its primary akta.pro industry code is HLAGAIAC, General Lab Equipment (Centrifuges, Incubators, Shakers, Ovens), with a secondary code of HLAJAIAM, Laboratory Quality Systems, Accreditation & Proficiency Testing Programs. Its NAICS code is 811210 and its SIC code is 3826.