What Community Tech Network does

Community Tech Network, now operating as digitalLIFT, is a US 501(c)(3) nonprofit founded in 2008 and headquartered at 1390 Market Street, San Francisco. The organization's mission is to bridge the digital divide for underserved populations — including older adults, low-income communities, and non-English speakers — by building the digital literacy capacity of community anchor institutions. digitalLIFT runs a train-the-trainer model: rather than teaching end learners directly at scale, it certifies frontline staff at partner organizations (libraries, healthcare systems, aging-services agencies, community-based nonprofits, and government agencies) who then deliver digital navigation to their constituents. Since 2020 the organization reports 13,003 unique learners trained, 79,585 hours of instruction delivered, 5,975 devices distributed, and 194+ active partner organizations.

The core product suite is delivered as online, self-paced coursework on the Thinkific learning management system. It comprises four pillars: (1) Device Curriculum — training modules for Android, iPad, iPhone, Chromebook, and Windows devices; (2) Workshop Curriculum — topical lessons on email, passwords, online shopping, social media, video calling, spreadsheets, and generative AI fundamentals; (3) Digital Navigator Training — train-the-trainer certification covering teaching digital skills, advanced navigation, and internet safety; and (4) Manager Training — program-management courses covering needs assessment, strategy, planning, outreach, and volunteer management. Curriculum is translated into 9+ languages including English, Spanish, Chinese, and Tagalog/Filipino. Specialized vertical packages bundle these assets for Libraries, Aging Services, and Healthcare at $975+, while individual courses are priced $75–$475 on a one-time/perpetual license basis. Supporting services include Direct Services (intake, device procurement, internet enrollment) and Capacity Building engagements.

Revenue is generated through four streams: (1) one-time course and workshop sales, (2) customized training package sales to partner organizations, (3) direct services engagements, and (4) donations and grants from foundations and government agencies supporting digital equity. The 11–50-person team includes trainers specialized by language, curriculum developers, program managers, and administrative staff. digitalLIFT is an official affiliate of the National Digital Inclusion Alliance (NDIA), holds a Charity Navigator 3-Star rating and Candid Platinum Transparency designation, and won the 2025 ANTHEM Award for Transforming Lives through Digital Literacy. The organization rebranded from Community Tech Network to digitalLIFT in 2025–2026 while retaining the same team, mission, and programming.

Name

Community Tech Network

Legal name

digitalLIFT

Website

https://communitytechnetwork.org

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

digitalLIFT (formerly Community Tech Network) is a US nonprofit that builds digital literacy capacity at libraries, healthcare systems, aging-services agencies, and community organizations through multilingual, train-the-trainer curriculum delivered via its Thinkific learning platform.

Ownership category

akta.pro rank

Product category

Digital Literacy Training & Capacity Building

NAICS

Computer Training (61142), Educational Support Services (61171)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Digital Inclusion & Public Tech Access Training (Device/Internet/Basic IT) (EDAAAFAE)

Keywords

• Digital literacy training
• Digital inclusion programs
• Digital navigator certification
• Community capacity building
• Train-the-trainer curriculum

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Course Sales: Selling individual online courses and training curriculum directly to organizations and individuals. Courses range from $75-$475 for one-time purchases.
2. Training Packages: Customized training packages for specific sectors (Libraries, Aging Services, Healthcare) sold as bundled solutions. Packages include curriculum, tools, and support. Basic packages start at $975.
3. Direct Services: Providing customized digital inclusion services including client intake, device procurement and configuration, internet enrollment assistance, and ongoing digital literacy training support to partner organizations.
4. Donations and Funding: Revenue from individual donations and grants from funders including foundations and government agencies supporting digital equity initiatives.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Community Tech Network (digitalLIFT) sells multilingual digital literacy curriculum and train-the-trainer certification programs to libraries, aging-services organizations, healthcare providers, and community-based nonprofits. It delivers Device Curriculum, Workshop Curriculum, Digital Navigator Training, and Manager Training through a Thinkific-hosted LMS, complemented by sector-specific Customized Training Packages, Direct Services (intake, device configuration, broadband enrollment), and Capacity Building engagements. The organization also runs a free monthly Lunch & Learn Webinar Series for the digital equity practitioner community.

Product overview

Community Tech Network (now digitalLIFT) offers a unified digital literacy education platform consisting of Device Curriculum, Workshop Curriculum, Digital Navigator Training, and Manager Training as the core product suite. The organization provides Specialized Training Programs and Customized Training Packages for specific sectors (libraries, aging services, healthcare) as add-on offerings. Supporting services include Direct Services for learner support and Capacity Building for organizational program development. All training is delivered through online courses hosted on Thinkific, with curriculum available in multiple languages including English, Spanish, Chinese, and Tagalog/Filipino. The organization also provides a free Lunch & Learn Webinar Series for the digital equity community. Impact since 2020 includes 13,003 unique learners, 79,585 hours of instruction, 5,975 devices distributed, and 194 partners.

Differentiator

Problem solved

Functional benefit

Products and services

• Device Curriculum Device-specific training curriculum for Android, iOS (iPad/iPhone), Chromebook, and Windows devices, delivered in 9+ languages including English, Spanish, Chinese, and Tagalog/Filipino. Designed for adult learners and used by libraries, aging services, healthcare, and community-based organizations to train constituents on device usage and internet safety.
• Workshop Curriculum Ready-to-use digital skills workshop modules covering email management, password management, online shopping, social media, video calling, spreadsheets, and generative AI fundamentals. Available in multiple languages for frontline instructors to deliver to adult learners.
• Digital Navigator Training Train-the-trainer certification courses equipping frontline staff with skills to teach digital literacy. Includes Teaching Digital Skills, Teaching Digital Skills: Advanced, Digital Navigator Overview, Digital Navigators: Advanced, and Teaching Internet Safety & Responsibility.
• Manager Training Professional development for digital inclusion program managers covering Managing Digital Navigators, Assessing Community Needs, Strategy and Program Design, Program Planning, Program Outreach and Implementation, and Volunteer Management.
• Specialized Training Programs Domain-specific digital equity training programs addressing Digital Equity & the Aging, Digital Equity & Healthcare, Digital Equity & Libraries, and Public Benefits Enrollment for partner staff and the communities they serve.
• Customized Training Packages Bundled training solutions for specific sectors including Libraries (Basic and Advanced), Aging Services (Basic and Advanced), and Healthcare (Basic and Advanced). Each package includes curriculum, tools, and digital navigator skills for target populations.
• Direct Services Customized learning opportunities including client intake, device procurement and configuration, internet enrollment assistance, and ongoing digital literacy training and support for learners.
• Capacity Building Organizational support services helping partners plan and launch digital inclusion initiatives or enhance existing programs with expert-led, field-tested training solutions designed for adult learners.

Quantifiable outcome

• 88% of learners navigate the internet more safely
• +4 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Methodist Healthcare MinistriescoreStrategic or Co-development PartnerKey strategic partner for digital equity initiatives in healthcare. Methodist Healthcare Ministries hosts events, co-presents webinars, and supports digital inclusion programs that address healthcare access through technology for underserved communities in Texas.
• King CountycoreStrategic or Co-development PartnerKing County works with digitalLIFT to provide digital navigator training for county staff who help residents access digital services. The partnership enables county-wide digital equity initiatives.
• KC Digital DrivecoreStrategic or Co-development PartnerCollaborative partner for digital divide simulation events and community awareness initiatives. KC Digital Drive moderates immersive digital divide experiences that digitalLIFT showcases through webinars.
• SourcewisecoreStrategic or Co-development PartnerSourcewise partnered with digitalLIFT to create a sustainable technology program for older adults, demonstrating how community organizations can build lasting digital inclusion capacity.
• National Digital Inclusion Alliance (NDIA)coreStrategic or Co-development PartnerdigitalLIFT is an official NDIA affiliate, participating in the broader digital inclusion ecosystem, sharing best practices, and contributing to industry standards and advocacy.
• New Mexico State LibrarycoreStrategic or Co-development PartnerDigital equity program partner working to expand digital literacy training across New Mexico libraries and rural communities.
• Oklahoma Department of LibrariescoreStrategic or Co-development PartnerPartner for technology and digital accessibility initiatives, expanding digital inclusion programs across Oklahoma libraries and tribal lands.
• Pottsboro Area LibraryminorStrategic or Co-development PartnerCommunity library partner providing digital literacy training to local residents, featured in webinar discussions about library digital inclusion efforts.
• City of Fairfield Adult Recreation CenterminorStrategic or Co-development PartnerPartner providing digital literacy programming to adult community members through the recreation center's community programming.
• UT Austin - Department of Neurology, Dell Medical SchoolminorStrategic or Co-development PartnerResearch partner presenting on neuropsychology and aging, exploring the intersection of cognitive health and digital tools.
• CITRIS and the Banatao Institute, UC BerkeleyminorStrategic or Co-development PartnerResearch partner sharing insights on AI and healthy aging, including international research from Hong Kong on AI applications for older populations.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Cyber-Seniors: Cyber-Seniors delivers digital skills training and intergenerational tech mentoring to older adults via nonprofit and community partnerships, directly competing for the same senior-services funder dollars and partner organizations as digitalLIFT's Aging Services packages.
• Older Adults Technology Services (OATS) / Senior Planet: OATS / Senior Planet provides digital literacy training and technology education specifically for older adults through both direct programming and capacity-building for community partners — a near-direct overlap with digitalLIFT's Aging Services vertical and train-the-trainer model.
• GCFLearnFree.org (GCF Global): GCF Global offers a free, multilingual library of digital literacy tutorials and workshops covering devices, productivity software, and internet basics — overlapping with digitalLIFT's Workshop Curriculum and Device Curriculum and competing at the entry tier.
• Northstar (Literacy Minnesota): Northstar provides standardized digital literacy curriculum, assessments, and instructor tools widely adopted by libraries and community organizations — a direct comparable on curriculum-and-training infrastructure in the public-library digital inclusion space.

Emerging players

• Per Scholas: Per Scholas provides tuition-free tech training and workforce development for underserved adults, partially overlapping with digitalLIFT's community-based digital skills mission while focusing more on job-readiness certifications.
• Digital Harbor Foundation: Digital Harbor Foundation runs tech-focused youth and community digital inclusion programs including digital literacy training and maker education — an emerging peer overlapping on community digital equity work but more youth-oriented than digitalLIFT's adult learner focus.

Broad incumbents

• AARP Foundation: AARP Foundation runs nationwide digital literacy and online-safety programs for older adults, representing a larger incumbent in the senior digital equity space with broader reach and funding but less specialization in train-the-trainer curriculum sales.
• Goodwill Industries International: Many local Goodwill affiliates deliver digital literacy and workforce technology training through community programs, operating as a larger, broader-scope incumbent in the digital inclusion space with national brand recognition and an established partner footprint.
• Public Library Association (PLA): PLA, a division of the American Library Association, supports digital literacy initiatives across US public libraries including training resources and programming — a broad incumbent that digitalLIFT partners with but also competes against for library training budgets.
• Microsoft Digital Skills: Microsoft's free global Digital Skills initiative offers self-paced digital literacy courses including productivity and basic device training, representing the largest free, incumbent alternative that competes with digitalLIFT's entry-tier workshop and device curriculum.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/commtechnetwork

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Tech Network