SME Project Management Services

What SME Project Management Services does

SME Project Management Services Ltd, operating under the brand SMEXPAND, is a UK-based private technology services firm founded in 2009, headquartered at 124 City Road, London, with a registered office in Poole, Dorset. The company targets small and medium enterprises seeking to consolidate fragmented business systems, with a particular focus on businesses using or adopting SAP Business One. It operates with a compact team of approximately 10-12 professionals, including a founder/director, a PHP project manager, multiple PHP developers, a dedicated B1i integration expert, a finance manager, and strategic consultants.

The firm offers a modular platform-plus-services model anchored by its proprietary ONEXPAND software suite — an information overlay system comprising support ticketing (marketed as TASKMASTER), CRM, document management (Attachments), contracts manager, point of sale (POS), and a web portal for projects, timesheets, and site reports. All ONEXPAND modules are designed to integrate bi-directionally with SAP Business One, alongside adjacent integrations with Xero, Monday.com, and Microsoft Excel. SMEXPAND holds SAP Business One Build Partner status, providing it with certified authority to develop, support, and integrate with SAP Business One deployments. The platform is complemented by a full professional services stack including SAP consulting and implementation, hosting and cloud services, project and change management, 24/7 technical support, and custom software development.

SMEXPAND's revenue model blends recurring SaaS subscription fees for ONEXPAND modules with professional services revenue from SAP consulting, custom development, and implementation work, plus managed hosting fees and one-time activation/onboarding charges. Pricing is custom and quote-based with no public tiers disclosed. The go-to-market motion is consultative and direct, relying on content marketing (educational blog), SEO, case studies, and inbound enquiry forms, with named clients including Muc-Off, Camlab, Quintech, Rockshop, and ALS Mechatronic across verticals such as consumer products, laboratory equipment, IT services, jewellery retail, and mechatronic engineering. The company states comfort working internationally beyond its UK base, and is privately held with no disclosed institutional funding.

Name

SME Project Management Services

Legal name

SME Project Management Services Limited

Website

https://smeprojectmanagementservices.co.uk

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Short description

SMEXPAND is a UK-based SAP Business One Build Partner providing the ONEXPAND modular software platform (ticketing, CRM, document management, POS, portal) integrated with SAP Business One, alongside consulting, hosting, and custom development services for small and medium enterprises.

Ownership category

akta.pro rank

Headquarters

HQ city

Poole

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. ONEXPAND SaaS Subscriptions: Recurring subscription fees for access to the ONEXPAND platform modules (ticketing, CRM, document management, POS, portal, etc.). Customers pay subscription fees to access the integrated software system.
2. SAP Business One Consulting and Implementation Services: Professional services revenue from SAP Business One consulting, custom development, project management, and implementation support. The company is an SAP Business One Build Partner providing tailored solutions.
3. Hosting and Cloud Services: Fees for hosting, cloud deployment, data storage, and related infrastructure management services offered as part of the company's hosting solution pillar.
4. Activation/First Registration Fee: One-time activation or first registration fee for initial account setup. The privacy policy notes that a one-time Activation / First Registration fee may be applicable and that credit card details are not stored.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

SME Project Management Services (SMEXPAND) is a UK-based technology firm that delivers SAP Business One integration, consulting, hosting, technical support, and project management services for small and medium enterprises. Its flagship product, the ONEXPAND platform, is a suite of modular business software packages — including ticketing, CRM, document management, POS, and timesheets — that overlays and integrates with SAP Business One, Xero, and Monday.com to unify fragmented business systems.

Product overview

SME Project Management Services operates under the brand SMEXPAND and offers a modular platform-plus-services model anchored by the ONE X PAND software suite. The core ONE X PAND platform provides an information overlay system with integrated modules including support ticketing (TASKMASTER), CRM, document management (Attachments), contracts manager, bespoke ticketing systems, POS, and project/timesheet portals—all designed to integrate with SAP Business One. Complementing the software platform, SMEXPAND delivers professional services including SAP Business One implementation (as an SAP Build Partner), hosting, consulting, project management, technical support, and custom software development. The product architecture combines the ONEXPAND platform with modular add-ons that can be tailored to client needs, unified through SAP Business One integration.

Differentiator

Problem solved

Functional benefit

Brands

• ONEXPAND: Suite of business-critical software packages providing system integration, SaaS integration platform, document management, contracts manager, and CRM solutions integrated with SAP Business One.
• TASKMASTER

Products and services

• ONEXPAND Platform Modular SaaS platform that provides an integrated information overlay system consolidating support tickets, CRM, document management, contracts, point of sale, project management, timesheets, and site reports with bi-directional SAP Business One integration. Designed for SMEs seeking unified operations and real-time data visibility.
• SAP Business One Implementation and Support Implementation, customisation, and support for SAP Business One ERP covering finance, accounting, sales, inventory, and CRM, delivered by a certified SAP Build Partner for SMEs.
• Hosting Services Managed cloud hosting with secure data storage, scalable infrastructure, and round-the-clock support for e-commerce platforms, SaaS applications, and small businesses.
• Consultancy Services Strategic technology consultancy providing industry-specific guidance, outsourced ISV services, bespoke development advice, project management, and SAP consulting for SMEs.
• Project Management Services Project and change management services for large-scale system implementations, process optimisation, risk mitigation, and business expansion projects, often paired with SAP consulting.
• Technical Support 24/7 technical helpdesk support staffed by developers and consultants providing issue resolution, personalised assistance, custom solutions, and access to a freelance expert network.
• Programming and Custom Software Development Custom software programming services including bespoke mobile apps, web applications, specialised business systems, legacy system integration, and ongoing maintenance.

Quantifiable outcome

• NPS increased from 47 to 60 in 6 months (Camlab case study)
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature7 records

Partnerships

One partnership is on record.

• SAP (Build Partner)coreTechnology or IntegrationSMEXPAND is a certified SAP Business One Build Partner. This status grants the company the ability to develop, support, and integrate with SAP Business One on behalf of clients. The partnership is central to SMEXPAND's service offering, with dedicated B1i integration expertise (Hari Kumar) and multiple client implementations built on the SAP Business One platform. SAP Business One is described as a 'powerful and affordable business management solution' trusted by 75,000 customers worldwide.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• IFS: Enterprise and mid-market ERP and field service management software vendor. Operates in the same ERP-integration space as SAP B1 partners and is increasingly targeting service-oriented SMEs with cloud ERP, posing competitive risk to SMEXPAND's ONEXPAND/SAP B1 positioning.
• Allgeier: European IT services and SAP partner group offering enterprise application services, including SAP implementation and integration, at much larger scale than SMEXPAND. Operates in the same space but with broader portfolio and significantly greater headcount.
• SAP SE: Parent vendor of SAP Business One. While SAP is the platform rather than a competing integrator, its direct product evolution, partner program economics, and competing SMB cloud offerings (Business ByDesign, S/4HANA Cloud) shape the competitive landscape for SMEXPAND.

Emerging players

• ServiceNow: Enterprise IT service management and workflow platform offering ticketing, CRM-like case management, and integration capabilities. Adjacent competitor for the TASKMASTER ticketing and ONEXPAND portal modules, particularly as ServiceNow moves downmarket into the mid-market.
• ManageEngine (Zoho): IT management suite including ServiceDesk Plus (ticketing/ITSM) at price points targeting SMEs and mid-market. Adjacent competitor to SMEXPAND's integrated ticketing and portal offerings, particularly for clients without SAP B1.
• Freshworks: SMB-focused SaaS suite including Freshdesk (ticketing), Freshsales (CRM), and Freshservice (ITSM). Competes with ONEXPAND's CRM, ticketing, and document management modules as a productised alternative to bespoke ERP-integrated workflows.
• Zendesk: Cloud-based customer service and ticketing platform widely used by SMEs. Competes with the bespoke TASKMASTER ticketing module for SME buyers evaluating standardised off-the-shelf alternatives to SMEXPAND's customised solutions.

Direct peers

• Forza Consulting: UK-based SAP Business One specialist providing implementation, custom development, and support services to SMEs. Directly comparable to SMEXPAND as a niche Build Partner offering bespoke ERP integration and add-on modules.
• Bluekey: SAP Business One partner delivering implementations, custom development, and add-on solutions to SME clients. Comparable to SMEXPAND as a mid-sized Build Partner focused on the SMB SAP B1 ecosystem.
• VNC Consulting: SAP Business One implementation and development partner with a focus on bespoke add-ons and integrations. Closely comparable in business model (partner + custom modules) and target customer (SMBs using SAP B1).

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/sme-project-management-services-ltd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SME Project Management Services