Iskon Internet

What Iskon Internet does

Iskon Internet d.d. za informatiku telekomunikacije is a Croatian telecommunications operator headquartered at Radnička cesta 21, Zagreb, operating as a wholly-owned subsidiary within the Hrvatski Telekom d.d. group (Deutsche Telekom). The company runs a multi-product connectivity-plus-services platform for Croatian residential consumers and SMBs, built on a hybrid fixed broadband infrastructure (fiber-to-the-home, VDSL, ADSL) and supported by an Android TV-based IPTV stack. Its portfolio follows a platform-plus-modules architecture: the core connectivity platform consists of Optički Internet fiber (up to 300/150 Mbps), fixed-line telephony, Iskon.Mobile postpaid tariffs via bonbon (Velika EUR 13.50 to Jako jako velika EUR 19.50/month), and Iskon.Mobile Wi-Fi (5G portable data SIM, 80 GB / EUR 9.90/month); on top of this sits Iskon.Play TV, a cloud-based, no-contract OTT service with self-composable channel "paketići" (Izvrstan MIX from EUR 5/month plus HBO/Sport add-ons), and Iskon.TV for set-top-box customers.

The business monetizes primarily through recurring monthly subscriptions on consumer broadband, IPTV, mobile, fixed telephony, and managed Wi-Fi — bundled (e.g., BEST BUY Internet + Iskon.Play TV at EUR 25.99/month) or solo (Solo NET at EUR 20.99/month) — supplemented by partner-program sales commissions, one-time installation/activation fees, and add-on subscriptions such as Meshtar Wi-Fi mesh (EUR 3/month, TP-Link EasyMesh/Aginet) and Iskon.Norton Internet Security (EUR 1.99-3.37/month). Go-to-market is a multi-channel mix combining direct online ordering on iskon.hr with location-aware availability, inside sales via free phones (0800 1000 sales / 0800 6320 24h tech) and live chat, a nationwide branded retail/partner network of 14+ Iskon-bonbon shops operated by Europhone across all four Croatian macro-regions, an Iskon Partner Program recruiting telesales and door-to-door promoters, and the Moj Iskon self-service web + mobile app for post-sale customer management. All digital properties are conformant with EAA / EN 301 549 / WCAG 2.1 Levels A and AA, with a 10% monthly-fee discount for persons with ≥80% disability. The company has additionally executed an EU ERDF-co-financed R&D pilot (SUPEER, 2020-2023, EUR 2,097,564.05 total / EUR 911,745.84 EU grant) using machine learning for household electricity-flexibility management, in partnership with FER Zagreb, Sedam IT, EIHP and HEP ODS.

Name

Iskon Internet

Legal name

Iskon Internet d.d. za informatiku telekomunikacije

Website

https://iskon.hr

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Short description

Iskon Internet d.d. is a Croatian residential and SMB telecom operator — wholly owned by Hrvatski Telekom d.d. (Deutsche Telekom group) — offering fiber broadband, Iskon.Play TV IPTV, bonbon mobile tariffs, managed mesh Wi-Fi and VoIP across a 14+ retail/partner network in Croatia.

Ownership category

akta.pro rank

Headquarters

HQ city

Zagreb

HQ country

Croatia

HQ region

Europe

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Marketing or Sales, Technology or R&D, Supply Chain, Others

Revenue model

1. Fixed internet subscription: Recurring monthly subscription for fixed flat broadband (fiber / VDSL / ADSL), bundled or solo (e.g., BEST BUY 25,99 €/mj Internet + Play TV, solo NET 20,99 €/mj); pricing varies by location and available speed (up to 300/150 Mbps on fiber).
2. Iskon.Play TV pay-TV subscription: Recurring monthly fee for self-selected TV "paketići" (Izvrstan MIX from 5,00 €/mj and up), no contract obligation, with optional paid add-on paketići (HBO Premium, Sport Premium 1/2).
3. Fixed-line telephony subscription + usage: Recurring 1 €/mj flat telephone option (unlimited national fixed + mobile calls, no call setup fee) plus usage-based per-second billing for international calls, satellite traffic, 060 value-added services, and call setup fee 0,03 €/call for other packages.
4. Mobile tariffs (bonbon): Recurring monthly mobile subscriptions on bonbon tariff (Velika 13,50 €, Jako velika 16,50 €, Jako jako velika 19,50 €) with minutes/SMS/GB bundles; contract-free, carry-over of unused units.
5. Iskon.Mobile Wi-Fi subscription: Recurring 9,90 €/mj data SIM with 80 GB (5G), plus pay-as-you-go reactivation option (+20 GB for 5,31 € per activation, max 10x/month).
6. Meshtar Wi-Fi managed service: Recurring 3,00 €/mj rental of two mesh devices plus one-time activation fee (1 € online / 8 € standard).
7. Iskon.Norton security subscription: Recurring monthly (1,99 €/mj 1 PC, 3,37 €/mj 3 PCs) or annual (16,98 €/yr 1 PC, 28,32 €/yr 3 PCs) subscription with 30-day free trial; 12-month minimum commitment.
8. One-time installation / activation fees: One-time installation charges including free fiber-optic installation currently; Meshtar 1 € online activation (vs. 8 € standard); SEPA direct-debit setup; e-invoicing is free.
9. Partner program commissions: Sales commissions paid to registered Iskon partners (retail, telesales, door-to-door) for reselling Iskon services to their customers.

Pricing tiers

Go-to-market motion4 records

Distribution channels8 records

Marketing channels8 records

Core offering

Iskon Internet is a Croatian telecom operator that delivers fixed broadband internet (fiber, VDSL, ADSL), two parallel television products (cloud-based Iskon.Play TV with self-composable 'paketići' and set-top-box Iskon.TV), mobile telephony via bonbon postpaid tariffs plus an Iskon.Mobile Wi-Fi 5G data SIM, fixed-line telephony, and managed home Wi-Fi (Meshtar mesh). The portfolio is wrapped in a unified Moj Iskon self-service portal/app and is sold primarily to Croatian residential households and SMBs as contract-free monthly subscriptions, with add-on modules including Iskon.Norton Internet Security, Jumbo file transfer, Iskon.miniSIP business VoIP, Iskon.CloudFax, web hosting, and a fiscal cash register solution.

Product overview

Iskon Internet (full legal name: Iskon Internet d.d. za informatiku telekomunikacije) operates as a multi-product telecommunications platform for Croatian residential and business customers, part of the Hrvatski Telekom d.d. group. Its portfolio follows a platform-plus-modules architecture: the core connectivity platform consists of fixed broadband Internet (delivered over copper/DSL or the premium Optički Internet fiber offering up to 300/150 Mbps) plus fixed telephony, with Iskon.Mobile (via bonbon postpaid tariffs) and Iskon.Mobile Wi-Fi (portable 5G data SIM) extending it into mobile. On top of this connectivity base, Iskon offers two parallel TV products — the cloud-based, no-commitment Iskon.Play TV (with self-assembled channel 'paketići' such as Izvrstan MIX and Genijalan + Sport PLUS MIX) and the traditional set-top-box Iskon.TV. The Moj Iskon web portal and mobile app act as the unified customer self-service front-end across all services (bills, devices, TV content changes, remote management). Value-added modules attach to the core bundle, including Meshtar Wi-Fi (TP-Link EasyMesh mesh extension managed via the TP-Link Aginet app), Iskon.Norton Internet Security, Jumbo file sharing, Iskon.miniSIP VoIP for businesses, Iskon.CloudFax, web hosting, Fiskalna blagajna, and Iskon.Smart Wi-Fi. The EU SUPEER pilot additionally explored an ML-driven household energy-consumption-management system using the Iskon.Play TV receiver as a smart-home hub.

Differentiator

Problem solved

Functional benefit

Brands

• Iskon.Play TV: Cloud-based OTT TV service with modular package selection, HD/4K quality, 7-day catch-up, and portable Android TV box compatibility.
• Iskon.TV
• Meshtar Wi-Fi
• Iskon.Mobile Wi-Fi
• Iskon.Norton
• Jumbo
• Moj Iskon
• Iskon.CloudFax
• Iskon.miniSIP

Products and services

• Iskon Internet (Fixed Broadband) Flat-rate unlimited fixed broadband internet delivered over DSL/copper or fiber to Croatian residential and SMB customers, with up to 300/150 Mbps on the optical tier. Includes location-based availability check and transparent online pricing.
• Optički Internet (Fiber Internet) Premium optical-fiber broadband offering up to 300 Mbps download / 150 Mbps upload via a 100% optical line, with free professional installation completed in a single visit of up to two hours. Targeted at HD streaming, online gaming, smart-home devices and remote work.
• Iskon.Play TV Cloud-based OTT television service with no contractual commitment. Users self-compose channel packages ('paketići') such as Izvrstan MIX (5.00 EUR/month) and Genijalan + Sport PLUS MIX including HNL coverage via MAXSport 1 & 2. Delivered in HD with 7-day catch-up and on-demand viewing on Android TV 8+ devices or Iskon-rented Android TV boxes.
• Iskon.TV Traditional IPTV television service with set-top-box hardware (Arris/Motorola/Vestel) for residential customers who prefer a classic TV experience, supporting parental-control PIN, channel ordering and additional package activation.
• Iskon.Mobile (bonbon mobile tariffs) Mobile telephony service for Iskon users via bonbon postpaid combinations: Velika (4,000 min / 20 GB / 500 SMS) at 13.50 EUR, Jako velika (40 GB) at 16.50 EUR, and Jako jako velika (70 GB) at 19.50 EUR. No contractual commitment, rollover of unused units with reactivation, configurable spend limits.
• Iskon.Mobile Wi-Fi Portable data-only SIM with 80 GB of 5G internet traffic for 9.90 EUR/month, no contractual commitment. Designed for use in tablets or portable routers to provide mobile Wi-Fi, with a 20 GB reactivation option up to 10 times per month at 5.31 EUR.
• Meshtar Wi-Fi Mesh Wi-Fi add-on service for Iskon internet customers, including rental of two TP-Link EasyMesh (Aginet platform) mesh devices for 3.00 EUR/month with no contractual commitment. Provides whole-home Wi-Fi coverage up to 3 floors with MU-MIMO, OFDMA, beamforming, WPA2/WPA3-PSK and TP-Link Aginet mobile-app management.
• Moj Iskon (customer web & mobile app) Self-service web portal (moj.iskon.hr) and iOS/Android mobile app allowing Iskon customers to view services and consumption, pay and view bills, update contact data, remotely manage devices, change TV packages on Iskon.Play TV, change payment methods and access e-bills. Also integrated with WhatsApp/Viber virtual assistants for bill inquiries.
• Iskon.Norton Internet Security Resold Norton Internet Security product offering antivirus, firewall, identity protection, phishing protection, parental control and network monitoring. Available as 1-PC license (1.99 EUR/month or 16.98 EUR/year) or 3-PC license (3.37 EUR/month or 28.32 EUR/year), with 30-day free trial and 12-month commitment.
• Iskon.miniSIP Business VoIP service using SIP-based desk phones (Yealink W52P/T46P/T41P/T31P/T21PE2/T20P and Cisco 504G/525G), supporting internal call routing, extension dialing and PSTN integration for SMB and enterprise customers.
• Iskon.CloudFax Cloud-based fax service listed among Iskon's additional services for business customers, enabling fax transmission without traditional fax hardware.
• Iskon Web Hosting Web hosting service listed among Iskon's additional services for customers requiring website hosting.
• Fiskalna blagajna (Fiscal Cash Register) Fiscal cash register solution listed among Iskon's additional services, supporting Croatian fiscalization compliance for retail and hospitality businesses.

Quantifiable outcome

• Fiber internet up to 300 Mbps download / 150 Mbps upload
• +6 more outcomes

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature7 records

Partnerships

Eleven partnerships are on record, tiered flagship, core and minor.

• Sveučilište u Zagrebu Fakultet elektrotehnike i računarstva (FER)flagshipStrategic or Co-development PartnerCo-development partner (and processor) on EU SUPEER project "Sustav za upravljanje potrošnjom električne energije u kućanstvima" (reference KK.01.2.1.02). Together they built the machine-learning mathematical models that automate household AC flexibility for the Croatian transmission system operator. Project value: 2,097,564.05 EUR, EU co-financing 911,745.84 EUR, 17.08.2020 – 15.09.2023.
• HEP – Operator distribucijskog sustava d.o.o. (HEP ODS)flagshipStrategic or Co-development PartnerCo-controller of personal data in the EU SUPEER project and the intended primary off-taker of household electricity flexibility. Provides distribution-grid context for the balancing system and receives consumption data from the platform.
• Sedam IT d.o.o.coreStrategic or Co-development PartnerProcessor on the EU SUPEER project responsible for IT implementation of the household electricity consumption management system.
• Energetski institut Hrvoje Požar (EIHP)coreStrategic or Co-development PartnerResearch partner on the EU SUPEER project, contributing energy-domain expertise for the consumption-management platform.
• Hrvatski Telekom d.d.flagshipOEM/ Whitelabel/ Licensing PartnerCorporate parent of Iskon Internet d.d. (MBS 1414887, OIB 81793146560). All Iskon operations, customer equipment returns, SEPA correspondence and abuse/abuse mail flow through Hrvatski Telekom d.d. ("Hrvatski Telekom d.d. za Iskon, Radnička cesta 21, 10000 Zagreb"). Iskon is the consumer/SMB telecom brand of the Deutsche Telekom group in Croatia.
• bonbon / EurophonecoreChannel Partner/ Reseller/ DistributorMobile-tariff partner whose bonbon plans (Velika 13,50 €, Jako velika 16,50 €, Jako jako velika 19,50 €) are sold to Iskon customers. Europhone also operates the branded Iskon-bonbon retail network across Croatian cities (Rijeka, Pula, Osijek, Slavonski Brod, Split, Zadar, Zagreb x6, Karlovac).
• Norton (Broadcom / Symantec)coreOEM/ Whitelabel/ Licensing PartnerLicensing partner whose Norton Internet Security suite is rebranded as "Iskon.Norton Internet zaštita" and resold by Iskon as a subscription add-on (1,99 €/mj for 1 PC, 3,37 €/mj for 3 PCs, with 30-day free trial and 12-month minimum commitment).
• TP-Link (Aginet / EasyMesh)coreTechnology or IntegrationUnderlying technology partner for the Iskon "Meshtar Wi-Fi" managed mesh service. Meshtar uses two TP-Link EasyMesh/Aginet devices with WPA2-PSK / WPA3-PSK security, MU-MIMO, OFDMA, beamforming, IEEE 802.11ax dual-band (2402 Mbps @5 GHz, 574 Mbps @2.4 GHz), managed via TP-Link Aginet mobile app.
• Google (Android TV / Google Play)coreTechnology or IntegrationPlatform partner powering the Iskon.Play TV rental Android TV box and the Google Play distribution of the Iskon.Play TV app (requires Android TV 8+). Customers access 5000+ Google Play apps through the Iskon-provided box.
• Graffiti na gradele (CHEZ 186, Vladimir Tomić - Mosko)minorGTM or Marketing PartnerCo-creation partner for the "Iskon City Takeover" mural art series in Osijek (Chez 186 / Julio Knifer tribute mural), Zadar (Tea Jurišić / GNG kolektiv) and Rijeka (Vladimir Tomić - Mosko). Murals serve as the centrepiece of local offline brand activations.
• Rock&Off (music awards)minorGTM or Marketing PartnerSponsorship partner for the annual Rock&Off music awards (Tvornica kulture), where Iskon has sponsored the "Iskon nagrada publike" audience-choice category for seven consecutive years and runs online voting + prize draws on iskon.hr.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• bonbon / Europhone: bonbon is the mobile-tariff brand of Europhone, which supplies Iskon's mobile tariffs and operates the Iskon-bonbon retail network. It is an adjacent brand within the same Hrvatski Telekom group serving overlapping mobile customers.

Direct peers

• Telemach Slovenija: Telemach Slovenija is a major Slovenian quad-play operator (fixed, mobile, TV, broadband). It is directly comparable to Iskon as a competing bundled-services operator in an adjacent CEE single-country market with similar mid-sized scale.
• Optima Telekom: Optima Telekom is a Croatian fixed-line and broadband operator providing fiber internet, TV and business services. It directly competes with Iskon in the residential and SMB fiber segment across Croatian cities.
• Telemach Hrvatska: Telemach Hrvatska (formerly Tele2 / Optima) operates fixed broadband, mobile and TV services across Croatia. It competes head-to-head with Iskon on fiber internet and pay-TV bundles for residential customers.
• A1 Hrvatska: A1 Hrvatska is one of the largest Croatian telecom operators offering fixed broadband, mobile, IPTV and business services nationwide. It is a direct competitor to Iskon across residential fiber, pay-TV and mobile bundles in the same Croatian footprint.

Broad incumbents

• Hrvatski Telekom d.d. Hrvatski Telekom is the parent company of Iskon Internet and the largest Croatian telecom operator (ZSE: HT-R-A), offering fixed, mobile, IPTV and ICT services. While Iskon is its consumer/SMB sub-brand, HT's main brand directly competes with Iskon in the same Croatian market with broader portfolio scale.

Regional players

• HT Eronet: HT Eronet is the Bosnian affiliate of the Hrvatski Telekom / Deutsche Telekom group offering fixed, mobile and TV services. It is a sister sub-brand within the same parent group, comparable to Iskon as a regional bundled-services operator under the Deutsche Telekom umbrella.
• T-2 d.o.o. T-2 is one of Slovenia's largest alternative telecom operators offering fiber, IPTV, mobile and business services. It is comparable to Iskon as a mid-sized bundled-services operator within a small single-country CEE market under a national competitor set.
• Magic Telekom: Magic Telekom is a smaller Croatian ISP offering fixed broadband and business connectivity. It competes with Iskon at the lower end of the Croatian SMB and residential broadband market.

Others

• HAKOM: HAKOM (Croatian Regulatory Authority for Network Industries) is the telecom regulator overseeing Iskon's operating environment. It is an ecosystem participant shaping market structure, wholesale access terms, and consumer-protection rules rather than a competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/iskon_hr
• YouTubeyoutube.com/user/iskonovci
• Facebookfacebook.com/iskoninternet
• LinkedInlinkedin.com/company/iskon-internet

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Iskon Internet