What CCV does

CCV (Customer Service & Call Center Verband Deutschland e.V.) is a Berlin-based, registered nonprofit industry association (eingetragener Verein) founded in 1996 that functions as the primary trade body for the German customer service and contact center sector. It serves inbound/outbound call centers, customer support operations, and related service providers across Germany through a horizontal segment approach, with no publicly disclosed revenue and a lean operating model of 1-10 employees at the Geschäftsstelle supported by an elected voluntary Vorstand.

The association's product and service portfolio combines a digital platform with event-driven member engagement: the Ausschreibungsportal is a neutral, transparent, and cost-free tendering marketplace connecting call center buyers with providers; the annual CCV Quality Award recognizes excellence in customer service (with a special 30th-anniversary "personalities" edition in 2026); four regional groups (Nord, Ost, Süd, West) host recurring in-person meetings and elect regional leadership (Regionalleiter); and specialized Arbeitskreise (working groups) cover AI & Robotics and Quality & Training. CCV also publishes industry content, runs webinars with partners (e.g., VIER Summer Spotlight Sessions, Zoom masterclasses), and operates a complaints body (Beschwerdegremium) under its Branchenkodex.

Revenue mechanics rely on member dues, event sponsorship, and partner arrangements (e.g., Sixt/CCV), with no pricing or financials publicly disclosed. In 2026, CCV relocated its offices to the Haus der Deutschen Wirtschaft in Berlin — the headquarters of Germany's leading business organizations BDA, BDI, and DIHK — alongside refreshing regional leadership across West, Ost, and Süd, holding its 30th-anniversary Summerfest and Mitgliederversammlung, and participating as a co-investor in Linkerbot's Series A++ funding round in December 2025.

Name

CCV

Legal name

Customer Service & Call Center Verband Deutschland e. V.

Website

https://callcenter-verband.de

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

CCV (Customer Service & Call Center Verband Deutschland e.V.) is a Berlin-based nonprofit industry association founded in 1996 that represents Germany's customer service and contact center sector, providing members with a tendering portal, the annual Quality Award, four regional groups, and working groups on AI and quality topics.

Ownership category

akta.pro rank

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Distribution channels3 records

Marketing channels7 records

Core offering

CCV is a registered nonprofit industry association (eingetragener Verein) serving the German customer service and call center sector. It delivers member services including a neutral and cost-free tendering portal for matching call center buyers with service providers, an annual industry quality award, regional networking meetings across four German regions, specialized working groups, publications and press releases, and advocacy for member companies on regulatory and industry issues.

Product overview

CCV (Customer Service & Call Center Verband Deutschland e.V.) is a German industry association for customer service and contact center businesses, not a product company. It operates a platform-plus-services model consisting of member services including the Ausschreibungsportal (tendering portal) for connecting buyers with providers, the annual CCV Quality Award program, regional networking meetings across four German regions (Nord, Ost, Süd, West), specialized working groups (Arbeitskreise) on topics like AI & Robotics and Quality & Training, and publications covering industry trends and regulatory matters. The association serves as a central hub for the German customer service industry, facilitating knowledge exchange, best practices, and professional development among its members.

Differentiator

Problem solved

Functional benefit

Products and services

• Ausschreibungsportal (Tendering Portal) A neutral, transparent, and free-of-charge portal enabling organizations to publish call center tenders and find suitable contact center providers. For German businesses seeking call center services and CCV member service providers.
• CCV Quality Award Annual industry award program recognizing excellence in customer service and call center operations, with a special 30th anniversary edition in 2026 honoring individuals who contributed to the industry. For German customer service and contact center companies.
• Regionaltreffen (Regional Meetings) Regional gatherings across Germany (Nord, Ost, Süd, West) where member companies exchange best practices, network with peers, and elect regional leadership. For CCV member companies and customer service professionals.
• Arbeitskreise und Netzwerke (Working Groups and Networks) Specialized working groups (Arbeitskreise) covering topics such as AI & Robotics and Quality & Training, providing peer networking and knowledge sharing among CCV members. For customer service professionals seeking topic-specific expertise.
• Publikationen und Pressemitteilungen (Publications and Press Releases) Industry publications, press releases, and news articles covering topics including AI in customer service, data protection, labor law, and digital regulation. For CCV members and the broader industry audience.
• dialogXplosion Creative competition for trainees in dialogue marketing, organized by the 'Bündnis für Ausbildung im Dialogmarketing' and held at industry events. For trainees in dialogue marketing and customer service.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• ICMI (International Customer Management Institute): Larger, established global community for contact center and customer service professionals offering training, certification, research, and events. Wider scope and global footprint than CCV but converges on the same audience and member needs.
• BITKOM: Largest German digital industry association covering IT, telecoms, and digital business with extensive policy advocacy and events. Larger and broader than CCV, but operates in the same German digital-policy ecosystem and competes for member mind-share on customer service/AI topics.

Others

• FECCA (Federation of European Contact Centre Associations): Umbrella federation linking national contact center associations across Europe, including many organizations like CCV. Comparison is indirect: CCV would be a potential member of FECCA rather than a competitor, but FECCA shapes the same industry standards landscape.

Direct peers

• Customer Contact Association (CCA Global): International membership organization for customer contact leaders running operational excellence programs, awards, benchmarking, and peer networks. Directly comparable in the awards/benchmarking/member-network model that CCV operates in Germany.
• European Customer Experience Organisation (ECXO): European association for customer experience professionals running CX programs, awards, and communities across multiple countries. Overlaps with CCV on awards, training, and advocacy but operates at the European rather than national level.
• Call Centre Management Association (CCMA): The UK's national professional body for contact center managers and operators, providing industry standards, training, awards, and advocacy. Highly comparable in mission, member services, and event/awards programs, but focused on the UK rather than Germany.
• Deutscher Dialogmarketing Verband (DDV): Germany's leading trade association for dialogue marketing, covering channels, customer contact regulations, and operational standards closely adjacent to CCV's contact center remit. Operates as a registered association in Germany with member services, events, and codes of conduct structured similarly to CCV.

Regional players

• SVIK (Schweizerischer Verband der Kommunikationsagenturen) / SwissDialog: Swiss association for dialogue marketing, customer contact, and communication service providers operating in German-language markets outside Germany. Comparable in mission and structure but focused on Switzerland rather than Germany.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/callcenterverband

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CCV