QSS
- Company typePrivate
- Founded1997
- HeadquartersSarajevo, Bosnia & Herzegovina
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
QSS firmographics
Firmographics- Name
- QSS
- Legal name
- QSS d.o.o. Sarajevo
- Website
- https://qss.ba
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Where QSS is headquartered
LocationHeadquarters
- HQ city
- Sarajevo
- HQ country
- Bosnia & Herzegovina
- HQ region
- Europe
Offices2 records
Markets served
QSS business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Platform Subscriptions: SaaS-style recurring revenue from ProcessNx, DocumentNx, EnergyNx, Data Center Automation, IoT Platform, and CX platforms with modular pricing based on transaction volume and SLA tiers
- Professional Services: Bespoke software development, system integration, implementation, AI innovation, digital transformation, and digital innovation services
- Managed IT Services: Ongoing managed cloud services, infrastructure monitoring, cybersecurity measures, disaster recovery, and backup as a service
- Transaction-Based Services: DocumentNx pricing model based on transactions per day (12M/day per node throughput capacity)
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Multi-year contract | Transaction + SLA based pricing for DocumentNx |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels8 records
QSS product offering
Product offeringCore offering
QSS develops and sells enterprise software platforms that automate digital workflows, document processing, e-invoicing, energy management, IoT, and data center operations. Its flagship ProcessNx platform is a low-code digital transformation suite, complemented by DocumentNx (e-invoicing), EnergyNx (energy management), Malcom (customer experience), and dedicated solutions for IoT, eID, and field service. The company combines software licensing and SaaS subscriptions with professional services for deployment, integration, and managed operations.
Product overview
QSS is a digital transformation solutions provider offering a portfolio of four flagship platforms (ProcessNx, DocumentNx, EnergyNx, and Data Center Automation) complemented by specialized solutions including IoT, Field Service Management, Customer Experience (Malcom), eSigning, Number Portability, and eID platforms. The company operates QSS Cloud as its managed cloud infrastructure. Products are built on modern architectures (MACH, cloud-native, microservices) with open APIs for integration, and are available on Microsoft Azure Marketplace. The product portfolio addresses enterprise digital transformation across process automation, compliance/e-invoicing, energy management, data center operations, IoT, customer engagement, and field services.
Differentiator
Problem solved
Functional benefit
Brands
- ProcessNx: A MACH-based, declarative platform for fast, flexible workflow automation with no complex coding needed. Built to scale across sectors.
- DocumentNx
- EnergyNx
- Data Center Declarative Automation & Digital Twin Solution
- QSS Cloud
- Pleqsa
- QSS IoT Platform
- QSS eID
- Malcom
- QSS Field Service Management
- Number Portability Platform
Products and services
- ProcessNx Digital Transformation Platform Low-code, cloud-native, AI-enabled digital transformation suite built on MACH architecture. Provides workflow automation, document management, integrations, and industry-specific accelerators for enterprises and governments.
- DocumentNx Global e-Invoice Platform Cloud-native e-invoicing solution for global compliance, supporting Peppol, UBL and country-specific tax authority integrations. Used by enterprises, tax authorities and government agencies for B2B, B2G and B2C invoicing at scale.
- EnergyNx Management & Control System Real-time energy management and control software for power generation, transmission, distribution and prosumer DERs. Provides SCADA/DERMS integration and analytics for utilities and energy operators.
- Data Center Declarative Automation & Digital Twin Solution GitOps-based automation platform that models data center infrastructure as code, with digital twin simulation for capacity, connectivity and change planning. Targeted at telecom operators and enterprise data center operators.
- QSS IoT Platform Carrier-grade IoT platform enabling secure device onboarding, bi-directional MQTT/HTTPS messaging, edge processing and remote management for industrial and enterprise IoT deployments.
- QSS Field Service Management Field service management software for planning, dispatching and tracking field operations, designed for telecom operators and utility field crews.
- QSS Customer Experience Platform (Malcom) Omnichannel customer experience platform offering a 360-degree customer view, real-time interaction history and engagement tools for enterprises in telecom, retail and finance.
- Malcom Loyalty Solution Loyalty management software extension built on the Malcom platform, enabling enterprises to design, run and analyze loyalty programs across digital and physical channels.
- QSS eID Qualified electronic identification service for secure user authentication and identity verification, integrated into enterprise and government digital workflows.
- eSigning (Web Signing Extension) Web-based qualified electronic signature service that allows users to sign documents digitally within browser flows, including in-person signing with eID verification.
- Seamless Number Portability Platform Telecom-focused platform that automates mobile and fixed number porting between operators, integrated with BSS/OSS systems for end-to-end process automation.
- QSS Cloud Managed cloud infrastructure service operated by QSS for hosting customer workloads, with sovereign cloud positioning and hybrid deployment options across Southeast Europe.
Quantifiable outcome
- 98.7% fraud detection accuracy with DocumentNx AI
- +9 more outcomes
Companies that use QSS
Customer profileNamed customers1 record
Segments8 records
Ideal customer profiles5 records
QSS technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability13 records
Feature7 records
QSS partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- MicrosoftcoreGlobal technology partnership. QSS products available on Microsoft Azure Marketplace including ProcessNx, DocumentNx, EnergyNx, and Field Service Management.
- CiscocoreData center certifications and infrastructure partnership. QSS operates Cisco-certified data centers with modern IT infrastructure.
- IBMcoreLong-term partnership for digital transformation solutions. Joint Cloud Pack for Data on Diet analytics solution.
- OraclecoreLong-term partnership for enterprise solutions integration and database technologies.
- Red HatcoreRed Hat Ready partner status. Joint case study on EPS BH payment app serving 100,000 users launched in one month. Collaboration in Fintech, Telco, Government, and Banking sectors.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
QSS competitors and assessment
Company assessmentDirect peers
- Appian: Appian is a public low-code process automation and BPM platform. It directly competes with ProcessNx's low-code workflow and case-management positioning, serving regulated enterprise buyers with similar process-automation use cases.
- OutSystems: OutSystems is a low-code application development platform targeting enterprise digital transformation. Its MACH-aligned architecture and visual development model overlap closely with QSS's ProcessNx positioning.
- Mendix: Mendix (a Siemens business) is a low-code application platform for rapid enterprise app delivery. It competes with ProcessNx in low-code workflow and case-management, and shares Siemens's industrial customer base that EnergyNx also targets.
- Pegasystems: Pega provides a low-code platform for workflow automation, case management, and CRM used by large regulated enterprises. It directly overlaps with QSS's ProcessNx and Malcom CX/loyalty offerings in process-driven, customer-centric digital transformation.
Broad incumbents
- OpenText: OpenText provides enterprise information management, e-invoicing, and content services platforms. DocumentNx directly competes in the global e-invoicing and AI document automation space where OpenText is an established leader.
- AVEVA: AVEVA offers industrial software including energy management, asset performance, and digital-twin platforms. It competes with EnergyNx in AI-driven energy monitoring and with QSS's Data Center Automation digital-twin offering in industrial infrastructure.
- ServiceNow: ServiceNow dominates the ITSM, workflow, and low-code automation market and sells to the same enterprise/government segments as QSS. It is a broader incumbent that competes with both ProcessNx and QSS's managed cloud services for the same digital-transformation wallet.
- Atos: Atos provides digital transformation, system integration, and managed services primarily to European public-sector and regulated clients. It overlaps directly with QSS's government, finance, and telco engagements and managed cloud delivery model.
- Capgemini: Capgemini delivers bespoke software, system integration, and managed IT services across regulated industries. It competes with QSS's professional services, system integration, and managed cloud offerings across European enterprise accounts.
Emerging players
- Sovos: Sovos is a tax compliance and global e-invoicing platform. It is a like-for-like competitor to DocumentNx in multi-jurisdiction e-invoicing compliance, with a broader installed base but less bespoke systems-integration capability than QSS provides.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
QSS social profiles
Digital presenceQSS compliance and trust
Trust signalCompliance6 records
QSS financial estimates
Financial estimateRevenue estimate
Valuation estimate
QSS leadership team
Management profileNumber of profiles
QSS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
QSS M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about QSS
What does QSS do?
QSS develops and sells enterprise software platforms that automate digital workflows, document processing, e-invoicing, energy management, IoT, and data center operations. Its flagship ProcessNx platform is a low-code digital transformation suite, complemented by DocumentNx (e-invoicing), EnergyNx (energy management), Malcom (customer experience), and dedicated solutions for IoT, eID, and field service. The company combines software licensing and SaaS subscriptions with professional services for deployment, integration, and managed operations.
Is QSS a public or private company?
QSS is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was QSS founded?
QSS was founded in 1997. It employs 11 to 50 people.
Where is QSS based?
QSS is headquartered in Sarajevo, Bosnia & Herzegovina, in the Europe region.
How does QSS make money?
Four revenue lines are on record. Software Platform Subscriptions are the primary driver. The others are professional Services, managed IT Services and transaction-Based Services.
Who are QSS's main competitors?
Direct peers on record are Appian, OutSystems, Mendix and Pegasystems. Broad incumbents are OpenText, AVEVA, ServiceNow, Atos and Capgemini. Sovos is listed as an emerging player.
Does QSS have an API?
Yes. QSS offers open APIs for product integration. ProcessNx provides open APIs for connecting with existing IT systems, databases, and external platforms. DocumentNx offers APIs, SDKs, and plug-and-play adapters for ERP, CRM, and finance system connections. QSS eID platform provides one unified API for digital signing and authentication integration. The IoT Platform includes a carrier-grade Layer-7 API for device and application integration over standard protocols. Specific documentation URLs and SDK language details are not publicly disclosed.