New York 811
New York 811 is a 1990-founded nonprofit one-call notification center serving NYC and Long Island, relaying excavation requests to member utility companies under state law. It operates ITIC ticketing, APR, mobile apps, and a VR training simulator, funded by utility membership fees.
- Company typePrivate
- Founded1990
- HeadquartersBohemia, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What New York 811 does
New York 811, Inc. is a nonprofit organization established in 1990 that operates as the legally designated one-call notification center for the five boroughs of New York City and Nassau and Suffolk Counties on Long Island. Under New York State Code Rule 753, the organization functions as a communications relay between individuals or contractors planning excavation and the member utility companies (including National Grid, Con Edison, Verizon, and Suffolk County Water Authority) that own underground infrastructure; the organization does not itself mark lines. By law, excavators must contact 811 at least two but no more than ten working days before digging, and utility operators must be members of one of two state-authorized one-call centers.
The organization delivers its services through a multi-channel technology stack: a 24/7 phone system (811, plus direct numbers), the ITIC (Internet Ticketing and Information Center) web-based ticket-entry platform, the Ticket Check APR (Automated Positive Response System) hosted at managetickets.com, native iOS and Android applications, and a Google Looker Studio live ticket-volume dashboard. A proprietary VR-X-SIM virtual-reality excavation simulator housed in a 34-foot mobile vehicle delivers immersive training adapted from aviation simulation, while mandatory excavator training (effective May 4, 2019 under Senate Bill S.6756 / Assembly Bill 9985), youth education programs, and NY State continuing education credits for licensed professionals extend the product surface.
Revenue is generated exclusively through membership fees from utility companies and sustaining members (such as Asplundh, Bancker, Eastcom, Reconn Utility Services, and the New York State Public Service Commission); all services are provided free of charge to the public. The operating model combines regulated, recurring subscription revenue with community-led outreach via four staff liaisons, an annual Excavation Safety Expo with companion golf outing, home-show participation, and youth and K-12 programming. The organization is governed by a board of directors with utility leadership representation and operates from a single headquarters in Bohemia, NY, with a lean staff of 1-10 employees.
New York 811 firmographics
Firmographics- Name
- New York 811
- Legal name
- New York 811, Inc.
- Website
- https://newyork-811.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- New York 811 is a 1990-founded nonprofit one-call notification center serving NYC and Long Island, relaying excavation requests to member utility companies under state law. It operates ITIC ticketing, APR, mobile apps, and a VR training simulator, funded by utility membership fees.
- Ownership category
- akta.pro rank
New York 811 industry classification
Industry- Product category
- Underground Utility Notification Services
- NAICS
- Site Preparation Contractors (23891), Utility System Construction (2371)
- SIC
- Water, Sewer, Pipeline, Comm & Power Line Construction (1623)
- akta.pro primary industry
- Damage Prevention & One-Call/811 Programs (Third-Party Excavation Risk) (EUAJADAH)
Keywords
Where New York 811 is headquartered
LocationHeadquarters
- HQ city
- Bohemia
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
New York 811 business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Membership Fees: As a nonprofit organization, New York 811 is funded by membership fees from utility companies and organizations. By law, companies that own or operate underground utility lines must join one of the two one-call centers in New York State. The organization offers participating member status for utility companies and sustaining member status for companies interested in damage prevention.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free Services - No Cost to Users |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels8 records
New York 811 product offering
Product offeringCore offering
New York 811 operates the legally designated one-call notification center for the five boroughs of New York City and Nassau and Suffolk Counties on Long Island, relaying excavation and digging requests from professional excavators, contractors, and homeowners to member utility companies so underground facilities can be marked prior to digging. The organization also provides free training, certification, and public education programs mandated under New York State Code Rule 753, including the proprietary VR-X-SIM virtual reality excavation simulator.
Differentiator
Problem solved
Functional benefit
Products and services
- New York 811 Locate Request Services Core notification service
Quantifiable outcome
- $30 billion annual cost of utility damage repairs in the US
- +1 more outcomes
Companies that use New York 811
Customer profileNamed customers10 records
Segments3 records
Ideal customer profiles3 records
New York 811 technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature4 records
New York 811 partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered sustaining member, participating member and partner.
- Asplundhsustaining memberTree trimming and vegetation management company serving utility and infrastructure sectors. Ed Heaney is the contact representative. Located at 93 Sills Rd, Yaphank, NY 11980.
- Banckersustaining memberConstruction and infrastructure services company. Katie Pappas is the contact representative. Located at 171 Freeman Ave, Islip, NY 11751.
- Eastcomsustaining memberCommunications infrastructure services. Larry Verga is the contact representative. Located at 185 Industrial Pkwy, Suite G, Branchburg, NJ 08876.
- New York State Public Service Commissionsustaining memberState regulatory agency overseeing utilities and enforcement of Code Rule 753. Steve Blaney is the contact representative. Located at 3 Empire State Plaza, Albany, NY 12223.
- Premier Infrastructure & Energy LLCsustaining memberInfrastructure and energy services company. Contact via [email protected] or 866-507-3010.
- Project Resources Groupsustaining memberConsulting and project management services. Charles Metzler is the contact representative. Located at 1900 Eastwood Rd, Suite 11, Wilmington, NC 28403.
- Reconn Utility Servicessustaining memberUtility locating and subsurface engineering services. Vincent Marchese is the contact representative. Located at 1500 Ocean Ave, Suite A.
- National Gridparticipating memberMajor utility company providing natural gas and electricity. Participated in 2021 Spring Excavation Safety Expo panel on damage prevention efforts.
- Consolidated Edison Co.participating memberMajor utility company serving New York City. Participated in 2021 Spring Excavation Safety Expo panel on damage prevention efforts.
- Suffolk County Water Authorityparticipating memberPublic water utility serving Suffolk County. Mike McMahon serves as board president. Participated in 2021 Spring Excavation Safety Expo panel.
- USICpartnerProfessional utility locating service company. Participated in 2021 Spring Excavation Safety Expo panel with regional locator professionals.
- Leverage PremierpartnerProfessional utility locating service. Participated in 2021 Spring Excavation Safety Expo panel with regional locator professionals.
- One Call Concepts Locating ServicepartnerProfessional utility locating service. Participated in 2021 Spring Excavation Safety Expo panel with regional locator professionals.
- Verizonparticipating memberTelecommunications company. Participated in 2021 Spring Excavation Safety Expo panel with regional locator professionals.
- Hallen ConstructionpartnerConstruction company that participated in VR-X-SIM demonstration with New York 811 at the 2021 Spring Excavation Safety Expo.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
New York 811 competitors and assessment
Company assessmentMarket position
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
New York 811 social profiles
Digital presenceNew York 811 financial estimates
Financial estimateRevenue estimate
Valuation estimate
New York 811 leadership team
Management profileNumber of profiles
Profiles1 record
New York 811 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
New York 811 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about New York 811
What does New York 811 do?
New York 811 operates the legally designated one-call notification center for the five boroughs of New York City and Nassau and Suffolk Counties on Long Island, relaying excavation and digging requests from professional excavators, contractors, and homeowners to member utility companies so underground facilities can be marked prior to digging. The organization also provides free training, certification, and public education programs mandated under New York State Code Rule 753, including the proprietary VR-X-SIM virtual reality excavation simulator.
Is New York 811 a public or private company?
New York 811 is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was New York 811 founded?
New York 811 was founded in 1990. It employs 1 to 10 people.
Where is New York 811 based?
New York 811 is headquartered in Bohemia, United States, in the North America region.
How does New York 811 make money?
One revenue line is on record: membership Fees.
Does New York 811 have an API?
No public API is recorded for New York 811.
What industry is New York 811 in?
New York 811's product category is Underground Utility Notification Services. Its primary akta.pro industry code is EUAJADAH, Damage Prevention & One-Call/811 Programs (Third-Party Excavation Risk). Its NAICS code is 23891 and its SIC code is 1623.