ARC Europe

What ARC Europe does

ARC Europe is a France-headquartered B2B roadside and mobility assistance provider, founded in 1991-1992 by major European automobile clubs (AA, ADAC, ANWB, Automobile Club Association) as a subsidiary of the ARC Europe Group. The company coordinates a pan-European network covering 40+ countries and an area exceeding 8 million km², with 60,000 patrol vehicles, 2,000+ mobility partners, and 4,700 multilingual case handlers processing more than 500,000 assistance cases per year. ARC Europe serves automotive OEMs (Mercedes-Benz, Volkswagen, Volvo, Jaguar Land Rover, Polestar, smart, Kia, MG, Lynk & Co), new-energy vehicle entrants (XPeng, BYD, Aiways), motorcycle manufacturers (Ducati, KTM, Husqvarna), insurance brokers (Aon, WTW, Verlingue, Verspieren), fleet operators (One Lease, Mobility Tech Green, Getaround), EV infrastructure (Chargemap, Izivia, Zephyre), and automobile clubs, holding a 48% market share in European roadside assistance among independent providers.

ARC Europe's offering is organized around three pillars: core roadside assistance (24/7 dispatch, on-site repair via mobile workshops achieving a 55% on-site fix rate, towing, and mobility-continuity solutions like the Mobility Voucher); EV-specific assistance featuring proprietary mobile chargers delivering up to 15 km of range in 15 minutes; and connected services (eCall emergency calls, bCall telematics-based breakdown detection, and Stolen Vehicle Tracking). The Digital Intake platform provides white-label, multilingual digital intake via web application with real-time geolocation, while Arc'Academy delivers Qualiopi-certified training to partner operators. TISAX Level 3 certification supports data-handling requirements for OEM contracts.

The business model rests on contractual B2B subscriptions and per-case fees with automotive manufacturers, insurers, fleet operators, and brokers, complemented by white-label licensing of the Digital Intake and connected services platforms. Quote-based enterprise pricing is tailored to service scope and volume. Distribution is anchored by enterprise field sales with dedicated key account managers, supported by referral relationships through founding automobile clubs and insurance brokerage partners. The company is the only independent assistance provider in France not owned by an insurance company, positioning it as a neutral partner across all market segments.

Name

ARC Europe

Legal name

ACTA SAS

Website

https://arceurope.fr

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

501–1,000 employees

Short description

ARC Europe is a France-based B2B roadside and mobility assistance provider coordinating a 40+ country European network for automotive OEMs, insurers, fleet operators, and brokers, offering roadside assistance, EV charging, and connected vehicle services.

Ownership category

akta.pro rank

Product category

Automotive Roadside Assistance Services

NAICS

Motor Vehicle Towing (48841)

SIC

Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

Roadside Assistance & Towing Memberships (Bundled with Service Contracts) (FSAJALAL)

Keywords

• Roadside assistance services
• Automotive mobility solutions
• Vehicle breakdown support
• EV charging assistance
• Connected vehicle services

Headquarters

HQ city

Limonest

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. B2B Assistance Services: ARC Europe provides comprehensive roadside assistance services to automotive manufacturers, insurance companies, fleet management firms, and brokers under contractual agreements. Services include 24/7 assistance hotline, on-site repair, towing, and mobility solutions.
2. Connected Services Licensing: White-label digital assistance solutions (Digital Intake, eCall, bCall) licensed to automotive OEMs and insurers for integration into their own customer-facing applications.
3. Fleet and Corporate Programs: Customized assistance programs for corporate fleets, including rental companies and fleet management companies, providing comprehensive coverage and reporting dashboards.
4. Electric Vehicle Support Services: Specialized EV assistance services including mobile charging, charging station support, and dedicated customer service for electric vehicle owners.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

ARC Europe provides 24/7 roadside assistance, electric vehicle assistance, and connected vehicle services (eCall, bCall, Stolen Vehicle Tracking) to automotive OEMs, insurance companies, fleet management firms, and brokers across 40+ European countries. Services are delivered via a network of 60,000 patrol vehicles and 2,000+ mobility partners, including on-site repair (55% rate), towing, mobile charging for EVs, and white-label digital intake platforms for client integration. The offering is sold exclusively through B2B contracts under branded and white-label arrangements.

Product overview

ARC Europe operates as a platform delivering mobility assistance services across three integrated pillars: Roadside Assistance (on-site repair and towing), Electric Vehicle Assistance (mobile charging, charging station support), and Connected Services (eCall, bCall, Stolen Vehicle Tracking). The offering is distributed through direct services and the Gamme Easy sub-brand for brokers/insurers, with Digital Intake providing white-label digital intake capabilities and Mobility Voucher enabling flexible alternative transport solutions. Arc'Academy provides partner training with Qualiopi certification.

Differentiator

Problem solved

Functional benefit

Products and services

• Roadside Assistance (Assistance Routière) 24/7 roadside assistance service providing breakdown repair, towing, and mobility solutions across France and Europe for automotive OEMs, rental companies, insurers, brokers, and mobility players. Delivered through mobile workshop-equipped patrol vehicles capable of resolving breakdowns on-site.
• Electric Vehicle Assistance (Assistance Électrique) Comprehensive EV assistance service for electric vehicle owners, including on-site mobile battery charging (up to 15km of range in 15 minutes via portable charging devices), charging station support, and dedicated EV customer service. Addresses range anxiety and battery emergencies for EV drivers across Europe.
• Connected Services (eCall, bCall, Stolen Vehicle Tracking) Suite of connected vehicle services: eCall (emergency call transmitting GPS location, vehicle model, airbag status to emergency teams), bCall (breakdown call transmitting vehicle registration and GPS for remote diagnostics), and Stolen Vehicle Tracking (SVT) using embedded tracking to locate stolen vehicles and coordinate with law enforcement.
• Digital Intake 100% white-label digital assistance platform available via web application, enabling instant roadside assistance intake with multilingual support, real-time geolocation, and seamless integration into clients' own applications. Designed for OEMs and insurers to embed within their customer-facing apps.
• Mobility Credit (Crédit Mobilité) Flexible mobility voucher providing multiple alternative transport options (taxi, VTC private hire, replacement vehicle) through ARC Europe's European partner network when the primary vehicle cannot be repaired on-site. Ensures driver mobility continuity after a breakdown.
• Gamme Easy Customizable assistance product line specifically targeting brokers and insurers, offering configurable coverage options for professional and individual clients across various vehicle categories. Designed as a white-label, configurable solution for distribution partners.

Quantifiable outcome

• 55% on-site repair rate avoiding towing costs
• +3 more outcomes

Named customers30 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core.

• AA (Automobile Association)coreStrategic or Co-development PartnerUK's leading automobile club and founding partner of ARC Europe, providing cross-border assistance coverage and network coordination across Europe.
• ADACcoreStrategic or Co-development PartnerGermany's largest automobile club and founding partner of ARC Europe, providing extensive network coverage and assistance services.
• ANWBcoreStrategic or Co-development PartnerDutch automobile club and founding partner, contributing to the European network with decades of assistance expertise.
• Automobile Club Association (France)coreStrategic or Co-development PartnerFrench automobile club founding partner contributing to network coverage and assistance operations in France.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• The AA (UK): The AA is the UK's leading roadside assistance provider and a founding automobile-club partner of ARC Europe. Comparable as a consumer- and B2B-facing roadside assistance operator, though its primary market is the UK while ARC Europe is pan-European.
• Europ Assistance (Generali Group): Europ Assistance, owned by Generali, is one of the largest global assistance providers offering roadside, travel, and home assistance. Directly comparable to ARC Europe in pan-European roadside coverage and OEM/insurer relationships, though it is insurance-owned rather than independent.
• MAPFRE Asistencia: MAPFRE's assistance arm provides roadside, travel, and mobility services across Europe, Latin America, and other regions. Directly comparable to ARC Europe as a multinational assistance provider serving insurers, OEMs, and corporate fleets.
• AXA Assistance: AXA Assistance provides roadside, travel, and personal assistance services globally as part of the AXA insurance group. Directly competes with ARC Europe in European B2B assistance markets, especially with insurer and OEM clients.
• ADAC: ADAC is Germany's largest automobile club and also a founding partner of ARC Europe. Comparable as a major European roadside assistance provider and automobile-club network, though ADAC operates primarily in Germany while ARC Europe coordinates pan-European coverage.
• ANWB: ANWB is the Dutch automobile club and a founding partner of ARC Europe. Comparable as a European automobile-club-based roadside assistance provider, serving both consumer members and B2B clients in the Netherlands and beyond.
• AWP Assistance (Allianz Partners brand): AWP is the operating brand of Allianz Partners' travel and roadside assistance business. Comparable to ARC Europe in delivering roadside, concierge, and mobility services to OEMs, insurers, and brokers at European scale.
• Allianz Partners: Allianz Partners is the assistance and travel insurance arm of Allianz Group, offering roadside assistance, travel assistance, and mobility services globally — including via brands like Allianz Assistance. Directly comparable to ARC Europe as a large-scale B2B assistance provider serving OEMs, insurers, and corporate clients across Europe.

Emerging players

• Urgent.ly: Urgent.ly is a digital roadside assistance platform offering on-demand towing, jump-starts, and tire change via a mobile app, primarily in the US. Comparable to ARC Europe in modernizing roadside assistance digitally, but at an earlier stage and with a different geographic focus.

Regional players

• RAC: The RAC is a leading UK roadside assistance provider. Comparable to ARC Europe in services offered (breakdown, recovery, EV assistance) but is primarily UK-focused, while ARC Europe is pan-European.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInfr.linkedin.com/company/arceurope-france

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ARC Europe