Greater Springfield Senior Services

Name

Greater Springfield Senior Services

Legal name

Greater Springfield Senior Services Inc.

Website

https://gsssi.org

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Aging Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Nursing and Residential Care Facilities (623)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Community Resources, Social Services & Transportation Coordination (HLADALAK), Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC) (HSABAIAG), Chronic Care & Complex Care Management (HSABAIAD)

Keywords

• Aging services
• Senior care
• In-home care
• Meals on wheels
• Disability support

Headquarters

HQ city

Springfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Contracts and Grants: GSSSI is funded through contracts and grants with the Massachusetts Executive Office of Elder Affairs and the Older Americans Act. These government funding streams support core operations and service delivery across all programs.
2. Donations and Contributions: The organization accepts donations from individuals and organizations. A voluntary confidential donation of $3.00 per meal is suggested for Meals on Wheels and Community Dining participants.
3. Fee-for-Service Programs: Some services like Home Care are provided at reduced fees based on income. MassHealth Standard or CommonHealth coverage supports programs like Adult Foster Care, Personal Care Management, and OneCare.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Greater Springfield Senior Services Inc. (GSSSI) is a non-profit Area Agency on Aging that directly delivers in-home personal care, homemaker and nursing services, home-delivered and congregate meals, caregiver support, congregate and supportive housing, care coordination through OneCare and Senior Care Options, money management, nutrition counseling, options counseling, ombudsman advocacy, and adult protective services to older adults and people with disabilities across a 12-town region of Western Massachusetts.

Product overview

Greater Springfield Senior Services is a social services organization (Area Agency on Aging) that provides a comprehensive portfolio of programs and services for older adults, caregivers, and people with disabilities in the Greater Springfield, Massachusetts region. The organization operates as a single unified entity offering multiple interconnected service programs rather than a technology platform. Key programs include Adult Foster Care, Home Care, Personal Care Management, and OneCare/Senior Care Options for care coordination; Money Management for financial assistance; Meals on Wheels, Dining Centers, and Nutrition Counseling for nutrition services; Supportive and Congregate Housing for residential needs; Ombudsman Programs for advocacy; Options Counseling and Information & Referral for guidance; and Community Presentations for education. These programs work together to help individuals maintain health and independence while living in their homes and communities.

Differentiator

Problem solved

Functional benefit

Products and services

• Adult Foster Care A MassHealth-funded program for people with medical conditions who are unable to live safely alone and want to receive support in a home environment. Members live with trained caregivers who provide personal care, meals, escort to medical appointments, and medication monitoring. Caregivers can receive a stipend of up to $20,900 per year.
• Community Transition Liaison Program A program for all nursing home residents aged 22 and older who want to return to community living. CTLP staff help residents understand discharge goals and connect them to state programs and local community supports.
• Home Care The State Home Care Program provides services to eligible older residents who need assistance to continue living independently and safely at home. Services include personal care, shopping, housekeeping, laundry, meal preparation, medical supplies, and transportation, with reduced fees based on income.
• Money Management Assists low-income individuals with difficulty managing bills and budgets, including Bill Payer Service, Representative Payee Service, and Bill Payer Support for individuals with failing eyesight, limited mobility, forgetfulness, or acute illness.
• OneCare An all-in-one health plan for adults with disabilities ages 21-64 who have MassHealth and Medicare. Participants work with a Long-Term Service Coordinator (LTSC) to access services and resources designed to keep them safe, healthy, and independent.
• Personal Care Management Enables consumers or designated adults to hire, train, and supervise a Personal Care Attendant (PCA) to meet consumer needs. Services include clinical eligibility assessment, individualized service plans, and skills training.
• Senior Care Options A coordinated health plan providing medical benefits at no out-of-pocket cost for MassHealth Standard members aged 65 and older. Includes care management, no copayments for most services including prescriptions, and transportation to medical appointments.
• Options Counseling Professionals help individuals make informed decisions about the care and supports that best meet their needs, empowering them to live as independently as possible in the setting of their choice. Free for individuals 60+ and people 18+ with disabilities.
• Information & Referral Connects older adults, individuals living with disabilities, and caregivers to necessary programs, services, and benefits. Bilingual I&R specialists offer personalized support and identify public benefits. Available by phone, TTY, online referral form, and email.
• Nutrition Counseling and Education Provides individualized nutrition counseling, Medical Nutrition Therapy for Medicare beneficiaries with diabetes or chronic kidney disease, nutrition presentations at community organizations, and Healthy Living Classes in English and Spanish.
• Dining Centers Community dining centers located in senior centers and housing complexes that let older adults socialize and enjoy nutrient-dense, freshly prepared, well-balanced meals. Six locations across Baystate Place, Brimfield, Grove Village, Hampden, Palmer, and Wilbraham.
• Meals on Wheels Home-delivered meals service for homebound individuals aged 60 and older. Delivers hot well-balanced lunches between 10AM-2PM Monday through Friday, serving Brimfield, Hampden, Holland, Palmer, Springfield, Wales, and Wilbraham. Includes special dietary options for diabetes, heart disease, and renal conditions. Voluntary confidential $3 donation per meal.
• Supportive Housing Combines subsidized housing with social and supportive services to reduce social isolation and foster a supportive community. Residents have their own apartments and are encouraged to participate in planned activities. Includes 24/7 emergency response system and one meal daily Monday through Friday. Partnerships with East Longmeadow and West Springfield Housing Authorities serving Oxford Place, The Village Green, Inward Commons, and Quarry Hill.
• Congregate Housing Shared living environment integrating housing and services for elders and younger disabled individuals. Each resident has a private bedroom and half bathroom, sharing kitchen, dining, and bathing facilities. Available in East Longmeadow and Springfield, MA.
• Ombudsman Programs Advocates for the rights, dignity, and quality of care of individuals in Skilled Nursing Facilities, Rest Homes, and Assisted Living Residences. Services include facility visits, complaint resolution, and resident rights education.
• Adult Protective Services Services to help report and address abuse or neglect of vulnerable adults, responding to allegations of elder abuse and self-neglect.
• Caregiver Services Provides caregivers with information, education, and support to assist in managing the daily challenges of caring for a parent, relative, or friend.
• Community Presentations Free in-person and virtual presentations for community and private organizations covering Elder Abuse Prevention, Affordable In-Home Care, Family Caregiver Support, and Nutrition Education.

Quantifiable outcome

• Caregivers in AFC program can receive up to $20,900/year stipend
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered core and minor.

• East Longmeadow Housing AuthoritycoreStrategic or Co-development PartnerPartnership to assist residents of The Village Green, Inward Commons, and Quarry Hill complexes with accessing community services, navigating housing-related issues, and providing monthly educational and social opportunities. GSSSI provides a 24/7 emergency response system and one meal daily Monday through Friday.
• West Springfield Housing AuthoritycoreStrategic or Co-development PartnerPartnership to serve residents of Oxford Place, providing access to community services, housing navigation, and monthly educational and social opportunities with 24/7 emergency response and daily meals.
• Springfield Housing AuthoritycoreStrategic or Co-development PartnerCollaboration for Congregate Housing program at 25 Saab Court location accommodating 5 tenants with private bed/sitting rooms and shared facilities, with GSSSI providing case management and service coordination.
• Massachusetts Executive Office of Aging & IndependencecoreStrategic or Co-development PartnerPrimary government funder providing contracts and grants to support all core programs and services. Organization is part of the state's network of Aging Services Access Points (ASAPs).
• Commonwealth Care AllianceminorStrategic or Co-development PartnerSCO plan partner offering Senior Care Options coverage. GSSSI provides care coordination and connects MassHealth members to services.
• NaviCare (Fallon)minorStrategic or Co-development PartnerSCO plan partner for Senior Care Options. GSSSI connects eligible members to coordinated care.
• Senior Whole HealthminorStrategic or Co-development PartnerSCO plan partner. GSSSI provides service coordination for enrolled members.
• Tufts Health Plan Senior Care OptionsminorStrategic or Co-development PartnerSCO plan partner. GSSSI connects eligible Tufts Health Plan SCO members to services.
• United Health Care Senior Care OptionsminorStrategic or Co-development PartnerSCO plan partner. GSSSI provides coordination services for UHC SCO enrolled members.
• Massachusetts Money Management ProgramcoreStrategic or Co-development PartnerStatewide program administered through local ASAPs such as GSSSI. GSSSI serves every city and town in the state through this network.
• Mass OptionscoreStrategic or Co-development PartnerStatewide connection to services for older adults and those living with disabilities. GSSSI participates as a local resource provider. Mass Options specialists available Monday-Friday 9am-5pm at 1-800-243-4636.
• Meals on Wheels AmericaminorStrategic or Co-development PartnerNational organization supporting local Meals on Wheels programs. GSSSI is a member, receiving resources, advocacy, and program support.
• Inform USAminorOthersProfessional membership organization for information and referral services. GSSSI maintains membership as part of its I&R operations.
• Dementia Friendly America MassachusettsminorOthersGSSSI participates in the dementia-friendly communities initiative to support individuals living with dementia and their caregivers.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Market position

Strengths4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/GSSSI
• LinkedInlinkedin.com/company/greaterspringfieldseniorservicesinc.
• Instagraminstagram.com/greater_spfld_seniorservices
• Pinterestpinterest.com/Gsssi66
• Xx.com/greatersenior

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Greater Springfield Senior Services