What Utility Aid does

Utility Aid is a UK-based ethical energy broker established in 2002 that provides energy procurement, bill validation, void management, and Net Zero advisory services exclusively to charities and not-for-profit organisations. The company serves over 4,500 UK charities and not-for-profits through dedicated account managers, a multi-portal digital platform, and an annual National Charity Tender (NCT) collective buying programme that aggregates demand across the third sector. Headquartered in Sleaford with offices in Norwich and Killwinning, Utility Aid employs 51-100 staff across procurement, compliance, customer services, partnerships, and IT functions, and operates with a Main Board, Operational Board, and Senior Executive Team structure.

The company's technology stack centres on the Utility Aid Portal, a web-based multi-portal platform with separate interfaces for customers, partners, introducers, and authorised broker partners, supplemented by proprietary invoice validation software and a dedicated Void Management Portal. Core products include dedicated account management handling meter installations, billing queries, VAT advice, and tenancy changes; invoice validation with over £10 million recovered in overpayments across 15 years; void management at £25 per property per month or free via the British Gas partnership; Net Zero discovery documents, SECR compliance support, and ESOS lead assessor services; and a self-serve Switching Site for single-site customers. The Utility Aid Foundation receives donations from every new contract, creating a social impact layer tied to the business model.

Revenue is generated primarily through commissions from energy suppliers for brokering contracts with charity sector clients, supplemented by recurring void management subscription fees and supplier partnership arrangements. Go-to-market is sales-led via direct outreach, sector partnerships with organisations like the Third Sector Awards, and thought leadership through industry podcasts and content marketing. Core energy broker pricing is quote-based and not publicly disclosed, while void management operates on transparent monthly subscriptions. The company holds ISO 9001:2015 and ISO 14001:2015 certifications and has been named TPI (Third Party Intermediary) of the Year twice in three years, with a 4.9 Trustpilot rating across 339 reviews.

Name

Utility Aid

Legal name

Utility Aid Ltd.

Website

https://utility-aid.co.uk

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

51–100 employees

Short description

Utility Aid is a UK ethical energy broker serving 4,500+ charities and not-for-profits with energy procurement, invoice validation, void management, and Net Zero advisory services. Revenue derives from supplier commissions and subscription fees via a multi-portal platform with dedicated account management.

Ownership category

akta.pro rank

Product category

Energy Brokerage and Procurement Services

NAICS

Utilities (221), Utilities (22), Grantmaking and Giving Services (81321)

SIC

Services-Help Supply Services (7363), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Green Tariffs & Utility Renewable Supply Programs (EUAGADAJ)

Keywords

• Energy procurement services
• Charity energy broker
• Utility bill validation
• Void property management
• Net zero consulting

Headquarters

HQ city

Norwich

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Energy Broker Commission: Commissions received from energy suppliers for bringing them charity sector business. Part of fees donated to Utility Aid Foundation.
2. Void Management Service Fee: In-house void management service charged at £25 per property for Option 1 (managing voids with current supplier)
3. Supplier Partnership Fees: Working with suppliers who share values - suppliers gain access to thousands of charitable organisations in exchange for better terms

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Utility Aid is an ethical energy broker that secures UK charities and not-for-profit organisations the best possible service agreements on water, gas and electricity. It negotiates and manages supply contracts, validates invoices to recover overpayments, manages charges on empty (void) properties, and advises on Net Zero and carbon reporting, using dedicated account managers and a multi-portal digital platform. Revenue is generated from supplier commissions and direct service fees, with a portion donated to the Utility Aid Foundation.

Product overview

Utility Aid is an ethical energy broker serving charities and not-for-profit organisations in the UK. The company operates a multi-portal digital platform (Utility Aid Portal) offering Customer, Partner, Introducer, and Authorised Broker Partners (ABP) portals for account management and utility oversight. Core services include Dedicated Account Management (personal account managers), Bill Checking/Invoice Validation (using validation software with £10M+ recovered), Empty Properties/Void Management (two options with 24-hour response), Net Zero and Carbon Reporting (SECR compliance, discovery documents, green pack), and the National Charity Tender (NCT) collective buying programme. Additional offerings include the Switching Site for single-site energy switching and the Utility Aid Foundation social impact programme. The Void Management Portal provides dedicated void property oversight. Discovery Documents (Types 1-3) offer Net Zero roadmap planning tailored to organisation size and budget. The portfolio integrates service-based offerings with technology platforms to deliver energy management, billing accuracy, sustainability guidance, and collective procurement power for the third sector.

Differentiator

Problem solved

Functional benefit

Brands

• Utility Aid Foundation: Charitable foundation that receives donations from Utility Aid for every new contract, supporting charities across the UK
• UA Portal
• Switching Site

Products and services

• Utility Aid Portal (UA Portal) Multi-portal web platform offering dedicated access points (Customer, Partner, Introducer, Authorised Broker Partners and Void Management portals) for UK charities and partners to manage utility accounts, commissions, documents and resources.
• Bill Checking / Invoice Validation Four-step invoice validation service: Utility Aid automatically receives supplier invoices, checks them for discrepancies using its validation software, has account managers follow up, and recovers any overpayments, returning them to clients. Over £10 million recovered in overpayments for clients over 15 years.
• Empty Properties / Void Management Service for managing unoccupied properties: Option 1 is an in-house service managing voids at £25 per property with the client's current supplier; Option 2 uses British Gas as the void partner at no extra cost, consolidating supplies under one supplier with 24-hour service. A dedicated Void Management Portal provides full training, monthly activity reports and 24-hour request handling.
• Dedicated Account Management A personal account manager is assigned to each charity as a single point of contact, handling all utility matters including meter installations, tenancy changes, billing queries, VAT advice, smart meters, fault reporting, pre-payment swaps and new premises setup.
• Net Zero and Carbon Reporting Expert advice and guidance on reducing energy consumption and achieving Net Zero goals, including Streamlined Energy and Carbon Reporting (SECR) compliance, bespoke emissions reports and scope 1-3 outputs, delivered via three types of Discovery Documents tailored to organisation size and budget.
• National Charity Tender (NCT) Annual collective buying programme that unites thousands of UK charities to secure better terms from energy suppliers, providing guaranteed fixed-rate energy costs, a 5-day response guarantee, enhanced service guarantees, exclusive energy management tools and direct C-level escalation contacts.
• Utility Aid Switching Site Self-serve online energy switching platform at switching.utility-aid.co.uk enabling single-site organisations to switch energy providers on their own schedule.

Quantifiable outcome

• Over £10 million recovered in overpayments for clients over 15 years
• +4 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and flagship.

• Utility Aid FoundationcoreStrategic or Co-development PartnerFor every new contract, part of Utility Aid's fee is donated to the Utility Aid Foundation. £10 donation per meter from energy suppliers, matched pound-for-pound by Utility Aid. Foundation supports charities across the UK by turning energy savings into community benefits.
• Energy Suppliers (collective)coreChannel Partner/ Reseller/ DistributorMultiple energy suppliers partner with Utility Aid to access thousands of charitable organisations. Suppliers commit to TPI Code of Practice, receive quarterly supplier rankings, and gain exposure to charity sector. Suppliers include leading UK energy companies.
• SSE (Protect)flagshipChannel Partner/ Reseller/ DistributorSSE offers genuinely fully fixed contracts under 'Protect' product. One of only three suppliers currently offering truly fully fixed contracts for charities concerned about contract reopening.
• EDF (Peace of Mind)flagshipChannel Partner/ Reseller/ DistributorEDF offers 'Peace of Mind' fully fixed contracts. One of three suppliers offering genuinely fully fixed products where contracts won't be reopened under any circumstances.
• Drax (Fix for Good)flagshipChannel Partner/ Reseller/ DistributorDrax offers 'Fix for Good' genuinely fully fixed contracts. One of three suppliers offering truly fully fixed products for organisations with no appetite for risk.
• British GascoreChannel Partner/ Reseller/ DistributorVoid management partner for Option 2 - handles void management at no cost when charities choose British Gas as supplier. Consolidates all supplies under one supplier with 24-hour service.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Baringa Partners: Major energy and commodities consultancy advising utilities and large corporates on energy markets, PPAs, and Net Zero strategy - overlaps with Utility Aid's PPA and Net Zero advisory work but serves enterprise clients at a much higher price point.
• Carbon Trust: Established sustainability advisory helping organisations measure and reduce carbon emissions - adjacent to Utility Aid's Net Zero and carbon reporting services but at broader, more established scale.

Direct peers

• Inspired Energy plc: UK-listed energy broker and corporate energy advisor providing procurement, contract management, and sustainability services to businesses - similar TPI business model to Utility Aid but serving corporate rather than charity customers.
• Inenco: Inenco is one of the largest UK TPIs and energy management consultancies, offering procurement, bill validation, and Net Zero services to commercial and public-sector customers - directly comparable to Utility Aid's service mix, though at larger scale and broader sector exposure.
• Ylem Energy: Independent UK energy broker providing procurement and management services for gas, electricity and water to SMEs and public-sector organisations - directly comparable third-party intermediary model.
• Catalyst Commercial Services: UK-based energy procurement specialist offering tendering, bill validation, and ongoing account management - mirrors Utility Aid's core brokerage services in a similar mid-market segment.

Others

• Drax Group: Major UK energy supplier and PPA provider, partner of Utility Aid through the 'Fix for Good' fully fixed contract - comparable because Drax is a counterpart on Utility Aid's collective tender, not a competitor.
• SSE Business Energy: Energy supply arm of SSE and Utility Aid's 'Protect' partner - relevant comparator because SSE sells through TPIs like Utility Aid while also offering direct supply, illustrating the disintermediation dynamic.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/utility-aid-ltd
• Xx.com/UA_Energy
• Facebookfacebook.com/ua.domoregood

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Utility Aid