A2 Customer Care
A2 Customer Care (A2CC) is a Polish SAP Partner for Utilities that delivers consulting, implementation, and cloud solutions to enterprise electricity, gas, water-sewerage, and heating utilities in Poland, complemented by proprietary SaaS products including eCars EV charging management and S4/Water.
- Company typePrivate
- Founded2016
- HeadquartersWroclaw, Poland
- Headcount51–100
- GTM typeB2B
- OfferingServices
What A2 Customer Care does
A2 Customer Care Sp. z o.o. ("A2CC") is a Polish IT services company headquartered in Wrocław and a wholly-owned subsidiary of Atende S.A., a Warsaw Stock Exchange-listed IT conglomerate. The firm operates as a certified SAP Partner for Utilities, delivering consulting, implementation, integration, and cloud deployment services for SAP platforms — including S/4HANA, SAP for Utilities, SAP CRM for Utilities, SAP Hybris Billing (BRIM), SAP Ariba, and SAP BTP — to enterprise utilities clients (electricity, gas, water-sewerage, heating) in Poland. The CEO, Krzysztof Biezmienow, brings 25 years of SAP for Utilities experience and personally co-developed Polish-market billing and booking adaptations including KSeF compliance, and led the co-creation of EDIFACT/EDIG@S market communication standards for the liberalized Polish gas market on SAP IDE, alongside CSIRE implementations on SAP ISU-APE for the energy market. A2CC also acts as a co-delivery partner alongside EY, PwC, IBM, Atos, and OpenText on large enterprise utilities programs.
A2CC monetizes through two streams: (1) professional services — business and IT consulting, SAP advisory, implementation, data migration, and post-implementation support — sold via direct enterprise sales and channel partnerships, typically as quote-based project contracts; and (2) recurring SaaS revenue from proprietary cloud products, namely eCars (EV charging station management with OCPP integration, SAP Hybris Billing settlement, and a driver-facing mobile app), S4/Water & EASY+ (water-sewerage and heating utilities on SAP S/4HANA), and wm-24.eu (warehouse management for utilities). Distribution is a hybrid of direct enterprise field sales (dedicated sales email and phone) and indirect channel via the SAP partner ecosystem, with the firm a member of PIME (Polish eMobility Association) and GS1 Poland. Geographic footprint is explicitly Poland-only.
The proprietary portfolio is differentiated primarily by domain specialization in Polish regulatory requirements (EDIFACT, CSIRE, KSeF) rather than by core technology breakthroughs; A2CC is best characterized as a niche SAP systems integrator with productized SaaS extensions. The parent backing by Atende S.A. provides financial stability and access to complementary IT infrastructure, cloud, and cybersecurity capabilities, while no independent funding, M&A activity, or international expansion is disclosed.
A2 Customer Care firmographics
Firmographics- Name
- A2 Customer Care
- Legal name
- A2 Customer Care Sp. z o.o.
- Website
- https://a2cc.eu
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- A2 Customer Care (A2CC) is a Polish SAP Partner for Utilities that delivers consulting, implementation, and cloud solutions to enterprise electricity, gas, water-sewerage, and heating utilities in Poland, complemented by proprietary SaaS products including eCars EV charging management and S4/Water.
- Ownership category
- akta.pro rank
A2 Customer Care industry classification
Industry- Product category
- Utilities IT Consulting and SAP Implementation Services
- NAICS
- Custom Computer Programming Services (541511), Management Consulting Services (54161), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming Services (7371), Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ERP/CRM/HRIS Implementation & Integration (BPAEAAAE)
- akta.pro secondary industries
- ERP Extensions & Add-ons (CPQ, Billing, Revenue Management) (HDAEAEAO), Customer Care & Contact Center Operations (CRM, omnichannel service, case management) (EUANAIAG), Third-Party Water Retailing & Managed Billing Services (outsourced billing, white-label retail operations) (EUANAIAL), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)
Keywords
Where A2 Customer Care is headquartered
LocationHeadquarters
- HQ city
- Wroclaw
- HQ country
- Poland
- HQ region
- Europe
Offices1 record
Markets served
A2 Customer Care business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SAP Consulting and Implementation Services: Professional services revenue from implementing and customizing SAP solutions (SAP for Utilities, S/4HANA, SAP CRM, SAP Hybris Billing) for utilities sector clients in Poland. Includes advisory, system design, deployment, data migration, and post-implementation support.
- Cloud Solutions (SaaS): Software-as-a-Service offerings for customer care in the cloud including billing & CRM for energy and gas providers, comprehensive billing for water-sewerage enterprises, and eCars charging point management. Customers access applications via browser without purchasing hardware or software.
- Business and IT Consulting: Advisory services including business requirements definition, IT strategy modeling, programme and project management, business process modeling and optimization, and systems architecture modeling.
- wm-24.eu Warehouse Management: Warehouse management application provided as a platform for utilities sector to manage warehouse networks, delivered via SaaS or license model.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
A2 Customer Care product offering
Product offeringCore offering
A2 Customer Care is a certified SAP Partner for Utilities that delivers SAP consulting and implementation services (S/4HANA, SAP for Utilities, SAP CRM for Utilities, SAP Hybris Billing, SAP Ariba) alongside business and IT consulting to Polish utilities enterprises. The company complements these services with proprietary cloud SaaS offerings, including the eCars EV charging management platform, the S4/Water solution for water-sewerage and heating utilities, the wm-24.eu warehouse management platform, and EDIFACT/CSIRE market communication implementations based on SAP ISU-APE.
Product overview
A2 Customer Care is a Polish IT services company and SAP Partner for Utilities specializing in implementation, integration, and consulting services for the utilities sector. The company offers a portfolio of services organized around four main pillars: (1) Business and IT Consulting, (2) SAP Consulting and Implementation, (3) Cloud Solutions, and (4) eMobility. The core proprietary product is eCars — a cloud-based electric vehicle charging station management platform. Supporting solutions include S4/Water (SAP S/4HANA for water utilities), wm-24.eu (warehouse management), and EDIFACT/CSIRE market communication implementations. The company operates primarily as a systems integrator, implementing and configuring SAP platforms (S/4HANA, SAP for Utilities, SAP CRM, SAP Hybris Billing, SAP Ariba) and cloud solutions for energy, gas, water-sewerage, and heating utilities across Poland.
Differentiator
Problem solved
Functional benefit
Brands
- eCars: Innovative solution for managing, monitoring, and payment for electric vehicle charging stations.
- wm-24.eu
- S4/Water
Products and services
- SAP Consulting and Implementation Services Professional services for implementing, migrating, and integrating SAP systems including S/4HANA, SAP for Utilities, SAP CRM for Utilities, SAP Hybris Billing (BRIM), SAP Ariba, and Oracle CC&B for enterprise utilities clients in Poland.
- Business and IT Consulting Professional consulting services covering business requirements definition, IT strategy modeling, program and project management, business process modeling and optimization, system harmonization, consolidation, and systems architecture modeling for utilities enterprises.
- Cloud Solutions for Customer Care Browser-accessible SaaS suite providing billing and CRM for energy and gas providers, comprehensive billing for water-sewerage enterprises, and EV charging management (eCars), eliminating the need for clients to purchase or maintain local hardware or software.
- eCars Cloud-based electric vehicle charging station management platform that enables enterprises to manage, monitor, and bill EV charging infrastructure (with OCPP protocol integration), while providing individual EV drivers with a mobile app for finding stations, making reservations, and paying for charging.
- S4/Water & EASY+ A SAP S/4HANA-based SaaS solution dedicated to water-sewerage and heating utilities in Poland, supporting asset management, investment management, reporting, and customer service using in-memory data processing technology.
- wm-24.eu Warehouse management platform that supports inventory control across multiple warehouses for utilities companies, featuring automated goods receipt, product issuing, order creation, inventory verification, and inter-warehouse transfers.
- EDIFACT and CSIRE Market Communication Solutions Implementation services for Polish gas market EDIFACT/EDIG@S and energy market CSIRE market communication standards, including nominations and renominations, commercial balancing based on synthetic SLP profiles, and regulatory compliance, implemented on SAP ISU-APE.
Quantifiable outcome
- Eliminates duplicate data entry by employees, reduces erroneous information flow between sellers and buyers, significantly increases information flow fluidity between enterprises through EDIFACT/CSIRE market communication implementation
Companies that use A2 Customer Care
Customer profileSegments4 records
Ideal customer profiles4 records
A2 Customer Care technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature5 records
A2 Customer Care partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered primary, secondary and minor.
- SAPprimaryA2CC is a certified SAP Partner for Utilities, specializing in implementation and integration of SAP systems (S/4HANA, SAP for Utilities, SAP CRM, SAP Hybris Billing, SAP NetWeaver, SAP Fiori, SAP BTP) for enterprise utilities clients in Poland. SAP is the core technology platform provider and channel partner enabling the company's primary service delivery.
- AtossecondaryAtos is a global IT services company with which A2CC cooperates on advisory and implementation projects for enterprise utilities clients. The partnership enables A2CC to leverage Atos's broader IT services capabilities and global delivery resources.
- IBMsecondaryA2CC cooperates with IBM on advisory and implementation projects, including use of IBM WebSphere alongside SAP solutions and other IBM software products for enterprise utilities clients.
- EY (Ernst & Young)secondaryEY provides advisory and consulting services on large enterprise projects where A2CC contributes its SAP for Utilities specialization and implementation expertise.
- PwC (PricewaterhouseCoopers)secondaryPwC collaborates with A2CC on advisory and implementation projects for enterprise utilities sector clients, combining PwC's consulting capabilities with A2CC's specialized SAP for Utilities knowledge.
- SNTminorSNT is a technology partner cooperating with A2CC on advisory and implementation projects in the Polish market.
- GS1 PolandminorA2CC holds membership in GS1 Poland organization, which provides product identification and electronic product code standards relevant to supply chain and logistics management within utility operations.
- PIME (Polish Association of eMobility Industry)minorA2CC is a member of PIME (Polish Association of eMobility Industry), supporting its eCars eMobility solution development and market positioning in the Polish EV charging infrastructure sector.
- GreenPostminorGreenPost is a partner company providing logistics and delivery services potentially integrated with A2CC's utility sector solutions.
Scale indicators5 records
Recent moves6 records
Expansion highlights4 records
A2 Customer Care competitors and assessment
Company assessmentBroad incumbents
- Accenture: Accenture operates a large SAP and utilities industry practice covering S/4HANA, customer care, billing and grid modernization. Overlaps with A2CC on large-enterprise utilities transformation projects.
- EY (Ernst & Young): EY is both an A2CC partner and a broader consulting incumbent competing on large utilities SAP advisory and implementation work. Its utilities practice spans business advisory and technology delivery similar to A2CC's pillars.
- IBM Consulting: IBM runs a major SAP and utilities transformation practice, including WebSphere and AI capabilities, and is an explicit A2CC partner as well as a competitor on enterprise utilities modernization bids.
- PwC (PricewaterhouseCoopers): PwC is an explicit A2CC partner and a Big Four consulting incumbent with a substantial SAP-for-Utilities advisory practice. Competes on the same large enterprise utilities bids that A2CC targets.
- Atos: Atos is a global IT services and systems integration firm that is both an A2CC partner and a competitor on large utilities implementation and managed-services deals. Operates much broader portfolio but overlaps directly on SAP for Utilities integration.
- Capgemini: Capgemini is a global SI with established SAP and utilities capabilities, including S/4HANA and customer-care implementations for European energy and water operators. Competes with A2CC on enterprise utilities mandates.
Direct peers
- NTT Data Business Solutions: Formerly itelligence, NTT Data Business Solutions is one of the largest global SAP Channel Partners with deep SAP for Utilities, S/4HANA and Hybris Billing practices. Closest analogue to A2CC in terms of SAP-Partner-for-Utilities positioning and target buyer profile.
- Allgeier SE: Allgeier is a European IT consulting and services group with SAP and utilities practices, serving energy and water sector clients across DACH and neighboring markets. Comparable mid-sized SAP-utility SI serving regulated European utilities.
- msg systems AG: msg is a German independent software and consulting firm with a strong energy & utilities practice spanning SAP, billing and customer-care systems for European utilities. Comparable mid-sized European SAP utility SI in vertical and technology focus.
- SNP SE: SNP is a Germany-based SAP software and services specialist with a historic focus on SAP for Utilities and the Energy industry, providing implementation, migration (SNP CrystalBridge) and managed services. Functionally the closest direct peer to A2CC's SAP-for-Utilities SI profile.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights6 records
Customer concentration
A2 Customer Care social profiles
Digital presenceA2 Customer Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
A2 Customer Care leadership team
Management profileNumber of profiles
Profiles1 record
A2 Customer Care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
A2 Customer Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about A2 Customer Care
What does A2 Customer Care do?
A2 Customer Care is a certified SAP Partner for Utilities that delivers SAP consulting and implementation services (S/4HANA, SAP for Utilities, SAP CRM for Utilities, SAP Hybris Billing, SAP Ariba) alongside business and IT consulting to Polish utilities enterprises. The company complements these services with proprietary cloud SaaS offerings, including the eCars EV charging management platform, the S4/Water solution for water-sewerage and heating utilities, the wm-24.eu warehouse management platform, and EDIFACT/CSIRE market communication implementations based on SAP ISU-APE.
Is A2 Customer Care a public or private company?
A2 Customer Care is a private company. It is classified as corporate owned and is currently operating.
When was A2 Customer Care founded?
A2 Customer Care was founded in 2016. It employs 51 to 100 people.
Where is A2 Customer Care based?
A2 Customer Care is headquartered in Wroclaw, Poland, in the Europe region.
How does A2 Customer Care make money?
Four revenue lines are on record. SAP Consulting and Implementation Services are the primary driver. The others are cloud Solutions (SaaS), business and IT Consulting and wm-24.eu Warehouse Management.
Who are A2 Customer Care's main competitors?
Broad incumbents on record are Accenture, EY (Ernst & Young), IBM Consulting, PwC (PricewaterhouseCoopers), Atos and Capgemini. Direct peers are NTT Data Business Solutions, Allgeier SE, msg systems AG and SNP SE.
Does A2 Customer Care have an API?
No public API is recorded for A2 Customer Care.
What industry is A2 Customer Care in?
A2 Customer Care's product category is Utilities IT Consulting and SAP Implementation Services. Its primary akta.pro industry code is BPAEAAAE, ERP/CRM/HRIS Implementation & Integration, with a secondary code of HDAEAEAO, ERP Extensions & Add-ons (CPQ, Billing, Revenue Management). Its NAICS code is 541511 and its SIC code is 7371.