Idaho Legal Aid Services

What Idaho Legal Aid Services does

Idaho Legal Aid Services is a nonprofit legal aid organization founded in 1967 and headquartered in Boise, Idaho. It provides free civil legal representation and advice to low-income individuals, seniors, domestic violence survivors, individuals with disabilities, veterans, tribal communities, and agricultural workers across all 44 Idaho counties. The organization operates seven regional offices (Boise, Coeur d'Alene, Idaho Falls, Lewiston, Nampa, Pocatello, Twin Falls) and three specialized Legal Advice Lines covering domestic and sexual violence, elder crime victims, housing, and senior/public benefits issues. Service areas span safe and stable housing, family safety and stability, advocacy for older adults, health and essential benefits, consumer protection, and individual rights.

The organization's technology platform is built on a LegalServer-hosted online intake system, the Aila website chatbot for navigation support, and a self-help library of forms, plain-language guides, and a video library. A co-developed interactive tool, the Idaho Senior Legal Risk Detector (built with ProBono.Net), screens older adults for common legal problems. Distribution extends through community outreach events, partnerships with shelters and senior centers, the Idaho Volunteer Lawyers Program, the Private Attorney Involvement Program, and a Cy Pres Awards Program. The website supports English, Spanish, Swahili, and Dutch.

Idaho Legal Aid Services operates as a 501(c)(3) nonprofit governed by a volunteer Board of Directors (President Bill Mauk, Vice President Lora Breen, Secretary Kourtney Crossley) led by Executive Director Sunrise Ayers. Revenue is derived primarily from federal grants — chiefly from the Legal Services Corporation — with the organization explicitly stating it does not receive state tax dollars; supplementary funding comes from individual donations, workplace giving, and Cy Pres awards. In 2024, the organization served 7,117 clients, closed 3,661 cases, devoted 22,446 attorney hours, reached 3,187 community members through outreach, and secured $600K in monetary relief for clients; over 2015–2024 it assisted more than 38,000 clients. The organization is currently operating through a period of federal funding contraction that has already triggered staff reductions.

Name

Idaho Legal Aid Services

Legal name

Idaho Legal Aid Services

Website

https://idaholegalaid.org

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

11–50 employees

Short description

Idaho Legal Aid Services is a nonprofit founded in 1967 that provides free civil legal representation and advice to low-income Idahoans across all 44 counties, operating seven regional offices and statewide hotlines funded primarily by federal Legal Services Corporation grants and private donations.

Ownership category

akta.pro rank

Product category

Legal Aid Services

NAICS

Other Legal Services (54119), Offices of Lawyers (54111), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Legal Services (8111), Services-Social Services (8300)

akta.pro primary industry

Legal Aid & Client Advocacy Services (BPAGAEAM)

akta.pro secondary industries

Public Defense & Legal Aid Services (BPAIAFAC), Disability Services & Independent Living Support (BPAGAEAG)

Keywords

• Civil legal aid
• Free legal services
• Nonprofit law firm
• Housing legal assistance
• Elder law services

Headquarters

HQ city

Boise

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Federal Grants: Primary funding source from federal grants, notably from the Legal Services Corporation (LSC). The organization does not receive state tax dollars.
2. Private Donations: Individual donations and contributions from private donors. The organization states that federal grant funding has not kept pace with demand, making donor support increasingly critical.
3. Cy Pres Awards: Unclaimed class action settlement funds directed to ILAS by courts, which can significantly strengthen capacity to serve Idahoans in need.
4. Workplace Giving: Automatic payroll deductions and employer matching gift programs where available.
5. Free Services (No Revenue): Idaho Legal Aid Services provides all services free of charge to eligible low-income Idahoans. The organization explicitly states it never charges for services.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Idaho Legal Aid Services is a nonprofit law firm providing free civil legal assistance to low-income individuals, seniors (60+), and vulnerable communities across Idaho. Core offerings include direct legal representation, statewide legal advice hotlines, online intake, self-help legal resources (forms, guides, video library), an interactive Idaho Senior Legal Risk Detector, an Aila chatbot, and a pro bono program for matters spanning housing, family safety, elder law, public benefits, consumer protection, individual rights, and tribal/agricultural worker issues.

Product overview

Idaho Legal Aid Services operates as a nonprofit legal aid organization offering a suite of interconnected free civil legal services for low-income Idahoans. The core offerings include direct legal representation and advice through seven regional offices statewide and four dedicated Legal Advice Lines (Domestic Violence/Sexual Violence, Elder Crime Victims, Housing, and Senior/Public Benefits). The service portfolio includes a comprehensive Legal Resources Library with downloadable forms and plain-language guides, plus the Idaho Senior Legal Risk Detector — an interactive screening tool built in partnership with ProBono.Net. Additional programs include a Pro Bono Program (connecting clients with private attorneys via PAI and IVLP partnerships), a Cy Pres Awards Program for directing class action settlement funds, and Law Student Externship/Internship opportunities. An AI-powered chatbot named 'Aila' assists website visitors in locating resources. All services target six primary legal areas: Safe & Stable Housing, Family Safety & Stability, Advocacy for Older Adults, Health & Essential Benefits, Consumer Protection, and Individual Rights, with specialized services for Tribal Rights and Agricultural Workers.

Differentiator

Problem solved

Functional benefit

Products and services

• Free Civil Legal Assistance Free civil legal representation, advice, and brief services provided by staff attorneys to income-eligible clients across Idaho on housing, family, elder, benefits, consumer, and rights matters.
• Legal Advice Lines (Statewide Hotlines) Free telephone-based legal advice hotlines staffed by ILAS attorneys for seniors, family safety/domestic violence survivors, agricultural workers, and general civil legal aid clients across Idaho.
• Online Intake Application Web-based client intake application used to determine eligibility and start a case, capturing client information, household size, income, and legal problem details.
• Legal Resources Library (Forms, Guides, and Videos) Free online collection of do-it-yourself legal forms, plain-language how-to guides, and a video library that helps Idahoans handle civil legal issues without an attorney.
• Idaho Senior Legal Risk Detector Interactive online screening tool that helps Idaho seniors (60+) identify elder law risk areas and request assistance from ILAS Advocacy for Older Adults program staff.
• Pro Bono Private Attorney Involvement (PAI) Program Program that recruits, trains, and coordinates volunteer private attorneys to provide free legal services to ILAS clients in matters the staff cannot directly handle.
• Aila Chatbot AI-powered chatbot on the ILAS website that helps visitors locate self-help resources, identify practice areas, and connect with the intake process.

Quantifiable outcome

• 7,117 clients received legal representation in 2024
• +4 more outcomes

Named customers1 record

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core, flagship and minor.

• ProBono.NetcoreStrategic or Co-development PartnerJoint project partner for the Idaho Senior Legal Risk Detector, an interactive screening tool that helps older Idahoans identify common legal problems in housing, consumer debt, financial exploitation, healthcare, and abuse.
• Idaho Volunteer Lawyers Program (IVLP)coreStrategic or Co-development PartnerPartnership to place eligible pro bono cases with private attorneys across Idaho. ILAS also runs a Private Attorney Involvement (PAI) Program where private Idaho-licensed attorneys receive referrals for cases and are compensated at reduced hourly rates.
• Access to Justice IdahoflagshipGTM or Marketing PartnerStatewide campaign that sustains Idaho's civil legal safety net, supporting ILAS along with the Idaho Volunteer Lawyers Program and DisAbility Rights Idaho. The campaign keeps civil justice within reach for every Idahoan regardless of income.
• LegalServercoreTechnology or IntegrationTechnology partner hosting the online client intake system, enabling secure online applications for legal assistance.
• Idaho State BarminorChannel Partner/ Reseller/ DistributorBar association through which attorneys can be found and referred for legal services. ILAS refers clients to the Idaho State Bar website and Lawyer Referral Service when appropriate.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Others

• Pro Bono Net: National nonprofit that builds technology and resources to support civil legal aid programs. Strategic technology partner with ILAS (co-developed the Senior Legal Risk Detector) and a similar mission-aligned infrastructure provider for the legal aid ecosystem.
• Legal Services Corporation: Federally-established funding body for civil legal aid in the United States. ILAS's largest funder and a structural ecosystem participant that governs ILAS's program profile and compliance — not a peer in the competitive sense, but the foundational infrastructure for the legal aid sector.
• Idaho Volunteer Lawyers Program: Idaho's pro bono lawyer referral program and direct ILAS partner. Connected as a service-delivery partner and referral channel rather than a competitor — ILAS routes eligible cases to IVLP private attorneys.

Direct peers

• Utah Legal Services: Utah's primary civil legal aid organization serving low-income residents statewide. Directly comparable as a state-level legal aid peer with housing, family, public benefits, and consumer protection practice areas.
• Wyoming Legal Aid: Wyoming's nonprofit civil legal aid provider. Directly comparable as a small, rural-state legal aid peer with similar funding challenges and service area structure (housing, family, public benefits).
• Legal Aid Services of Oregon: Oregon's statewide legal aid organization with regional offices, multiple service lines, and LSC funding. Mirrors ILAS's structure, statewide coverage model, and free civil legal services for low-income populations.
• Northwest Justice Project: Washington state's federally-funded civil legal aid provider serving low-income residents. Directly comparable as a state-level LSC grantee with regional offices, pro bono programs, and similar service verticals (housing, family safety, public benefits).
• Montana Legal Services Association: Montana's IOLTA-funded and LSC-supported legal aid provider. Directly comparable rural-state legal aid model serving low-income clients across multiple practice areas, with similar dependency on federal and private funding.
• Nevada Legal Services: Nevada's statewide legal aid program with multiple office locations serving low-income clients. Directly comparable as a regional legal aid peer operating in a similar rural/urban mix environment with comparable funding structure.

Regional players

• DisAbility Rights Idaho: Idaho's federally-mandated protection and advocacy system for people with disabilities. Adjacent peer sharing ILAS's service geography and overlapping with ILAS's disability-related work, but focused on disability rights rather than general civil legal aid.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/IdahoLegalAid

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Idaho Legal Aid Services