Counties Manukau Health

What Counties Manukau Health does

Counties Manukau Health (CM Health) is the public healthcare district serving South and East Auckland (the Counties Manukau region) within New Zealand's centralized Health New Zealand | Te Whatu Ora system. Following the 2022 disestablishment of all District Health Boards, CM Health operates as a district of the national Crown entity rather than as an independent statutory body. It delivers a comprehensive range of publicly funded health services — emergency, acute, planned surgical, mental health, maternity, paediatric, rehabilitation, and community-based care — through four hospitals (Middlemore, Kidz First Children's Hospital, Manukau Health Park, Pukekohe Hospital), the Botany SuperClinic, and community health programmes targeting priority populations including Māori, Pacific peoples, children, and older adults.

The organization's underlying technology and service infrastructure combines facility-based clinical delivery with a growing national digital stack. Operational systems include HealthPathways (web-based clinical decision support and referral guidance), the Aotearoa Immunisation Register (AIR), Book My Vaccine (vaccination booking), and GP2GP (secure patient record transfer between general practices). Consumer-facing digital channels include the My Health Record national patient portal, Online GP Care (24/7 video and phone consultations), the Healthline telephone advice line, and Ka Ora rural after-hours telecare. CM Health additionally hosts regionally and nationally commissioned specialist services — the Auckland Regional Burn Centre, Auckland Spinal Rehabilitation Unit, New Zealand Female Pelvic Mesh Service, and New Zealand Familial Gastrointestinal Cancer Service — which extend its operating footprint well beyond the Counties Manukau catchment.

CM Health employs 5,001–10,000 staff and is funded entirely through crown appropriations channelled via Health New Zealand | Te Whatu Ora; no commercial pricing applies to end users. Services are accessed through GP and specialist referrals, the Middlemore emergency department, and community pathways, with subsidies (Community Services Card, National Travel Assistance) available to eligible patients and zero patient fees for children under 14. Revenue is not publicly disclosed, consistent with the centralized, tax-funded public health model. The core counterparties are the New Zealand Government (sole funder) and the regional population (sole user base).

Name

Counties Manukau Health

Legal name

Health New Zealand | Te Whatu Ora

Website

https://countiesmanukau.health.nz

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Counties Manukau Health is a New Zealand public healthcare district operating under Health New Zealand | Te Whatu Ora, delivering hospital, maternity, paediatric, mental health, and community services to South and East Auckland residents through four hospitals and digital channels.

Ownership category

akta.pro rank

Product category

Public Hospital Services

NAICS

General Medical and Surgical Hospitals (622110), Specialty (except Psychiatric and Substance Abuse) Hospitals (62231), Offices of Physicians (62111)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

akta.pro secondary industry

Children’s Hospitals & Pediatric Health Systems (HLAFAJAG)

Keywords

• Public hospital services
• Emergency healthcare
• Maternal health services
• Pediatric healthcare
• Mental health services

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Public Healthcare Services: Government-funded public healthcare services provided free or subsidised to eligible New Zealand residents. Funded through taxation and government appropriations to Health New Zealand | Te Whatu Ora.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels2 records

Core offering

Counties Manukau Health delivers publicly funded hospital and healthcare services across South and East Auckland through a network of facilities including Middlemore Hospital (acute and emergency care), Kidz First Children's Hospital, Manukau Health Park, Botany SuperClinic, and Pukekohe Hospital. Services span emergency, surgical, maternity, paediatric, mental health, rehabilitation, and community health, supplemented by telehealth offerings such as Online GP Care, Healthline, and Ka Ora rural telecare, plus specialised regional and national services for burns, spinal rehabilitation, pelvic mesh complications, and familial gastrointestinal cancer.

Product overview

Counties Manukau Health, operating as part of Health New Zealand | Te Whatu Ora, delivers public hospital and healthcare services across South and East Auckland through a network of hospitals and specialized facilities. The portfolio includes acute hospitals (Middlemore Hospital with ED, Pukekohe Hospital), specialist hospitals (Kidz First Children's Hospital), and outpatient facilities (Manukau Health Park, Botany SuperClinic). Digital health services include Online GP Care (24/7 telehealth), Healthline (telephone advice), Ka Ora (rural telecare), and patient-facing portals (My Health Record). Clinical tools include HealthPathways (decision support), the Aotearoa Immunisation Register, Book My Vaccine, and GP2GP record transfers. Specialized regional and national services cover burns, spinal rehabilitation, pelvic mesh complications, and familial gastrointestinal cancer.

Differentiator

Problem solved

Functional benefit

Products and services

• Middlemore Hospital Major acute hospital in South Auckland providing emergency department (ED), tertiary birthing unit, children's hospital services, and mental health services for the Counties Manukau population.
• Kidz First Children's Hospital Specialist children's hospital providing paediatric care for South and East Auckland, including neonatal services.
• Manukau Health Park Outpatient health facility offering specialist services, day procedures, and community health services without an emergency department.
• Botany SuperClinic Specialist outpatient clinic in Howick serving East Auckland, referral-only, with no emergency department.
• Pukekohe Hospital Community hospital serving the Pukekohe area, offering inpatient and outpatient services without an emergency department.
• Online GP Care 24/7 online telehealth consultations with registered healthcare professionals, available via video or phone.
• Healthline 24/7 telephone advice service providing health information and guidance from trained advisors to the public.
• Ka Ora (Rural Telecare) Rural after-hours telecare service providing health advice to rural communities.
• My Health Record Online patient portal for individuals to access and manage their personal health information.
• Auckland Regional Burn Centre Regional specialist service for the treatment of burn injuries serving the Auckland region.
• Auckland Spinal Rehabilitation Unit Specialist rehabilitation service for patients with spinal injuries.
• New Zealand Female Pelvic Mesh Service National specialist service providing assessment and treatment for female pelvic mesh complications.
• New Zealand Familial Gastrointestinal Cancer Service National service for assessment and management of familial gastrointestinal cancer syndromes.

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• NSW Health: State-wide public health system in New South Wales, Australia, operating dozens of hospitals and community health services. Comparable as a large publicly funded, government-operated hospital network with tertiary and community service delivery under a centralised state authority.
• National Healthcare Group (Singapore): Public healthcare cluster in Singapore operating multiple hospitals and polyclinics under the Ministry of Health. Comparable as an integrated public healthcare delivery network with tertiary hospitals, primary care, and community health services serving a defined regional catchment.

Direct peers

• Health New Zealand - Canterbury (formerly Canterbury DHB): South Island's largest district within Health New Zealand, anchored by Christchurch Hospital. Comparable in scale, tertiary capability, and integrated digital health maturity, and frequently cited as a benchmark for NZ public hospital performance post-earthquake rebuild.
• Health New Zealand - Waikato (formerly Waikato DHB): Major regional district within Health New Zealand serving the Waikato region, anchored by Waikato Hospital. Comparable as a large multi-hospital public provider with tertiary, community, and Māori health services across a substantial regional catchment.
• Te Whatu Ora Southern (formerly Southern DHB): District covering Otago and Southland within Health New Zealand, anchored by Dunedin and Southland Hospitals. Comparable as a multi-site regional public provider delivering tertiary, community, and rural hospital services under the same national funding framework.
• Te Toka Tumai Auckland (formerly Auckland DHB): Former Auckland District Health Board, now a sister district within Health New Zealand | Te Whatu Ora serving central Auckland. Directly comparable as a tertiary hospital and academic health system operating in the same metro region with overlapping specialist services and shared workforce.
• Te Whatu Ora Bay of Plenty (formerly Bay of Plenty DHB): Sister district within Health New Zealand serving the Bay of Plenty region. Operates a similar multi-site hospital and community health model with significant Māori population health focus, making it a comparable regional peer for service-mix and equity delivery.
• Health New Zealand - Capital, Coast and Hutt Valley (formerly Capital & Coast DHB): Wellington-region district within Health New Zealand serving the lower North Island. Operates a tertiary hospital (Wellington Regional Hospital) and provides a comparable mix of inpatient, specialist, mental health, and community services under the same national framework.
• Health New Zealand - Waitematā (formerly Waitematā DHB): Sister district within Health New Zealand covering West and North Auckland. Provides the same public hospital and community services model, with similar population scale and urban Auckland catchment — the most direct operational peer for Counties Manukau Health.

Regional players

• Vancouver Coastal Health: Canadian regional health authority operating hospitals, community, and public health services across British Columbia's Lower Mainland. Comparable as a publicly funded, geographically defined health authority delivering tertiary hospital and community care to a diverse urban population.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cmdhb
• Facebookfacebook.com/countiesmanukau.health.nz

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Counties Manukau Health