Anne Arundel County Mental Health Agency

What Anne Arundel County Mental Health Agency does

Anne Arundel County Mental Health Agency (AACMHA) is a private, non-profit 501(c)(3) corporation established in 1999 that operates as the Local Behavioral Health Authority (LBHA) and Core Service Agency (CSA) for Anne Arundel County, Maryland, in partnership with the Anne Arundel County Department of Health. Its functional role is system management — planning, funding, coordinating, and monitoring the public behavioral health service continuum for county residents rather than delivering all care directly. The agency runs a Crisis Response System (CRS) consisting of a 24/7 warmline (410-768-5522), Mobile Crisis Teams co-dispatched via police radio, Hospital Diversion clinicians co-located at Luminis Health AAMC and UM BWMC, a Jail Diversion specialist at the Jennifer Road Detention Center, and Safe Stations walk-in access at every county fire/police station. The CRS is CARF International-accredited as of September 2024. Beyond crisis, AACMHA funds and coordinates programs across Children & Adolescents (Healthy Transitions ages 16–25, Adolescent and Family Services), Adults (Road to Recovery opioid treatment, SOAR SSI/SSDI assistance, supported housing), Older Adults (PASRR specialists covering seven counties), Veterans, People with Disabilities (AERS, deaf/hard-of-hearing services), Minority Outreach (Spanish-language support groups, Centro de Ayuda, Black Mental Health Alliance), and Housing (Continuum of Care, SHOP, SHD, Recovery Housing for Women and Children).

The agency's technology stack is conventional: a cloud-hosted Network of Care searchable resource directory, mobile dispatch integrated with police radio systems, and care coordination software. No proprietary AI/ML models or developer APIs are disclosed. Revenue is government-allocated through the Maryland Department of Health Behavioral Health Administration and Anne Arundel County government, with services accessed primarily by Medicaid-eligible residents and some limited-income uninsured individuals. The agency employs 11–50 staff and operates from its headquarters at 1 Truman Parkway, Suite 101, Annapolis. Distribution is multi-channel: direct (warmline, MCT, BHUC), embedded co-location (hospital EDs, detention center, police/fire stations), and a contracted provider network that delivers the bulk of outpatient, residential, and housing services under AACMHA oversight.

Name

Anne Arundel County Mental Health Agency

Legal name

Anne Arundel County Mental Health Agency, Inc.

Website

https://aamentalhealth.org

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Anne Arundel County Mental Health Agency is a non-profit Local Behavioral Health Authority that plans, funds, and coordinates public mental health and substance use services for Anne Arundel County, Maryland residents, operating a CARF-accredited 24/7 Crisis Response System and a broad program portfolio for children, adults, elderly, veterans, and special populations.

Ownership category

akta.pro rank

Product category

Public Behavioral Health Services

NAICS

Individual and Family Services (6241), Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK), Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Public behavioral health
• Mental health services
• Crisis intervention
• Substance use treatment
• Community mental health

Headquarters

HQ city

Annapolis

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Public Behavioral Health System Funding: The agency functions as the Local Behavioral Health Authority (LBHA) and Core Service Agency (CSA), receiving public funding from the Maryland Department of Health Behavioral Health Administration (BHA) and Anne Arundel County government to plan, manage, and monitor public behavioral health services. Revenue is primarily government-allocated rather than fee-for-service.

Go-to-market motion1 record

Distribution channels10 records

Marketing channels8 records

Core offering

Anne Arundel County Mental Health Agency (AACMHA) operates as the Local Behavioral Health Authority (LBHA) and Core Service Agency (CSA) for Anne Arundel County, planning, managing, and monitoring publicly funded behavioral health services for county residents. The agency directly operates a 24/7 Crisis Response System that includes a crisis warmline, mobile crisis teams co-dispatched with police, hospital diversion, jail diversion, and Safe Stations, and contracts with a provider network to deliver outpatient therapy, residential programs, supported housing, supported employment, and population-specific services for children, adults, older adults, veterans, people with disabilities, and minority communities.

Product overview

Anne Arundel County Mental Health Agency operates as a Local Behavioral Health Authority (LBHA) providing a comprehensive, person-centered behavioral health continuum of care for mental health and substance use disorders. The core product is the Crisis Response System, which includes the 24-Hour Crisis Warmline, Mobile Crisis Teams, Hospital Diversion, Jail Diversion, and Safe Stations. Beyond crisis services, the agency offers distinct program categories for Adults (including Road to Recovery for opioid use), Children and Adolescents (including Healthy Transitions and AFS), Elderly, Veterans, People with Disabilities, and Minority Outreach. Additional services include housing programs, co-occurring disorders treatment, and the Anne Arundel County Network of Care resource platform. The agency partners with the Anne Arundel County Department of Health and funds various community providers to deliver services countywide.

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Response System (CRS) An integrated, 24/7/365 behavioral health crisis response system serving the entire Anne Arundel County, combining a warmline, mobile crisis teams, hospital diversion, jail diversion, Safe Stations, crisis stabilization beds, and care coordination for county residents in mental health or substance use crisis.
• 24-Hour Crisis Warmline A 24-hour telephone hotline (410-768-5522) staffed with trained counselors providing immediate mental health and substance use crisis support, resource linkages, and follow-up services for Anne Arundel County residents.
• Mobile Crisis Teams (MCT) Mobile teams that respond to calls from police officers (via police radios) and the Operations Center, providing on-site crisis stabilization and connection to behavioral health services for individuals in severe crisis across Anne Arundel County.
• Hospital Diversion Program A program placing clinicians at Luminis Health Anne Arundel Medical Center and University of Maryland Baltimore Washington Medical Center to evaluate individuals entering emergency departments under emergency petitions and connect them to community-based alternatives to inpatient hospitalization.
• Jail Diversion Program A program with a specialist co-located at the Jennifer Road Detention Center who screens pre-trial individuals charged with misdemeanors who screen positive for behavioral health disorders and develops a community-based plan of care for the court, serving individuals for up to 90 days post-release.
• Safe Stations A program that allows individuals with substance use disorders to walk into any Anne Arundel County fire or police station and request assistance, receiving on-site medical assessment from EMS and connection to the Crisis Response team or Mobile Crisis Team for linkage to SUD treatment.
• Behavioral Health Urgent Care Center Same-day and next-day appointments for behavioral health urgent care at Arundel Lodge's center located on the Luminis Health AAMC campus, operating Monday-Friday 9:00 AM-9:00 PM ET.
• In-Home Intervention Program for Children (IHIP-C) A family-focused, community-based, in-home intervention program for children and adolescents with behavioral health issues at risk of out-of-home placement, using a strengths-based approach.
• Healthy Transitions Program A program for youth and young adults ages 16-25 that provides supported employment assistance and services to help individuals with behavioral health disorders reach independent living goals during their transition to adulthood.
• Adolescent and Family Services (AFS) Outpatient mental health and addiction services for Anne Arundel County children and adolescents ages 4-18 and their families, including psychiatric services, therapy, and drug/alcohol assessments.
• Road to Recovery Program A CARF-accredited outpatient opioid use disorder treatment program for adults offering methadone, buprenorphine, and naltrexone combined with counseling, with two locations in Glen Burnie and Annapolis.
• SSI/SSDI Outreach, Access and Recovery (SOAR) A program helping individuals experiencing or at risk of homelessness who have serious mental illness or co-occurring disorders gain access to Supplemental Security Income and Social Security Disability Insurance benefits.
• Older Adult Behavioral Health Program A program serving Anne Arundel County older adults through complex case consultation, collaboration and coordination, and workforce and community education, with PASRR preadmission screening and residential review specialists working across seven Maryland counties.
• Supported Housing Programs A collection of housing programs including Continuum of Care (CoC), Supported Housing Opportunity Program (SHOP), Supported Housing Developers (SHD), and Recovery Housing for Women and Children in partnership with Arundel House of Hope, Chrysalis House, Opportunity Ministries, and Serenity Sistas.
• SMVF Suicide Prevention Coalition A county-wide coalition focused on suicide prevention among service members, veterans, and their families in Anne Arundel County, meeting monthly via Zoom and led by EveryMind and the VA.
• Adult Evaluation and Review Services (AERS) Adult Evaluation and Review Services for Anne Arundel County residents age 18 and older who are chronically ill or disabled, supporting community placement decisions and providing access to behavioral health resources.
• Anne Arundel County Network of Care A free online portal providing a searchable directory of local behavioral health providers, programs, and facilities for Anne Arundel County residents, caregivers, and service providers.
• Provider Trainings and Workshops Continuing education and professional development training calendar including CE-accredited webinars and in-person workshops for behavioral health providers, covering topics such as youth risk behavior assessment, suicide prevention, advocacy, and cultural competency.
• Annual LBHA Behavioral Health Symposium Annual symposium bringing together providers and community members for CE-accredited behavioral health education, with the 2026 edition scheduled for September 15, 2026.
• Children and Adolescents Mental Health Services A program category for youth including adolescent mental health services, the Healthy Transitions Program for ages 16-25, Adolescent and Family Services, and crisis intervention services for Anne Arundel County children and adolescents.
• Adult Mental Health and Substance Use Services Comprehensive adult behavioral health services for Anne Arundel County residents including outpatient therapy, residential programs, aftercare, supported housing, crisis response, transportation assistance, and financial assistance for medications and lab tests not covered by Medicaid.

Quantifiable outcome

• 3,126 MCT dispatches in FY22
• +3 more outcomes

Named customers1 record

Segments9 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

27 partnerships are on record, tiered core and minor.

• Anne Arundel County Fire and Police Stations (Safe Stations)coreStrategic or Co-development Partner · 20 April 2017Safe Stations, launched April 20, 2017, allows persons with substance use disorders to walk into any police or fire station and request assistance. EMS provides medical assessment at the station; the Crisis Response team or Mobile Crisis Team is contacted for further linkage to SUD treatment and follow-up care. This partnership extends the reach of the crisis response system into every fire and police station in the county.
• Luminis Health Anne Arundel Medical Center (AAMC)coreStrategic or Co-development PartnerA clinician from the Hospital Diversion Program is co-located at AAMC to follow up on individuals entering the Emergency Department under emergency petitions, consult with hospital staff on alternatives to inpatient admission, and connect discharged individuals to community services. Arundel Lodge's Behavioral Health Urgent Care Center is also located on the AAMC campus (Sajak Pavilion, 2002 Medical Parkway), open Monday-Friday 9:00 AM-9:00 PM ET.
• University of Maryland Baltimore Washington Medical Center (BWMC)coreStrategic or Co-development PartnerA Hospital Diversion clinician is co-located at BWMC to consult on behavioral health alternatives to hospitalization for individuals presenting under emergency petitions, working to connect individuals to community services when safe discharge is possible.
• Anne Arundel County Police DepartmentcoreStrategic or Co-development PartnerThe agency partners with the Anne Arundel County Police to implement Crisis Intervention Teams (CITs), consisting of a CIT-trained officer and an independently licensed behavioral health clinician. CITs respond to situations where Mobile Crisis Teams cannot, including when weapons or barricades are involved. The Mobile Crisis Teams are also on police radios and respond primarily to officer calls.
• Jennifer Road Detention CentercoreStrategic or Co-development PartnerThe Jail Diversion program was established in January 2015 and operates at the Jennifer Road Detention Center. A Jail Diversion Specialist screens pre-trial individuals charged with misdemeanors who screen positive for behavioral health disorders, developing a plan of care for review by the judge. Upon plan approval, individuals are released the same day with community-based services implemented.
• People Encouraging PeoplecoreChannel Partner/ Reseller/ DistributorPeople Encouraging People provides Assertive Community Treatment (ACT) in Anne Arundel County as part of the Mobile Treatment component of the Crisis Response System. ACT is an evidence-based, multidisciplinary team approach for people with severe mental illness most at risk of psychiatric crisis and hospitalization.
• Harbour HouseminorChannel Partner/ Reseller/ DistributorHarbour House is one of two providers licensed for Residential Crisis Services in Anne Arundel County. Crisis beds allow individuals to be discharged from more restrictive hospital inpatient units while receiving crisis stabilization services for up to 10 days.
• Pascal Crisis Stabilization CenterminorChannel Partner/ Reseller/ DistributorPascal Crisis Stabilization Center is one of two providers licensed for Residential Crisis Services in Anne Arundel County, offering short-term crisis stabilization as an alternative to hospitalization.
• Arundel LodgecoreChannel Partner/ Reseller/ DistributorArundel Lodge operates the Behavioral Health Urgent Care Center on the AAMC campus and provides the Deaf and Hard of Hearing Program with ASL-fluent clinicians. Arundel Lodge is also a member of the LBHA Consortium for Coordinated Community Supports (Hub and Spoke model for school-based mental health).
• Arundel House of HopecoreChannel Partner/ Reseller/ DistributorArundel House of Hope is part of the Recovery Housing for Women and Children partnership alongside Chrysalis House, Opportunity Ministries, and Serenity Sistas. The program provides recovery housing for women age 18+ with at least one child in custody, a diagnosed substance use disorder, and participation in substance abuse treatment or aftercare. Arundel House of Hope also operates the Homeless Resource and Day Center at 514 N. Crain Highway, Glen Burnie.
• Chrysalis HousecoreChannel Partner/ Reseller/ DistributorChrysalis House is a partner in the Recovery Housing for Women and Children program, providing recovery housing for women with children who have a diagnosed substance use disorder and are engaged in treatment.
• Opportunity MinistriescoreChannel Partner/ Reseller/ DistributorOpportunity Ministries is a partner in the Recovery Housing for Women and Children program, providing recovery housing for women with children who have a diagnosed substance use disorder and are engaged in treatment.
• Serenity SistascoreChannel Partner/ Reseller/ DistributorSerenity Sistas is a partner in the Recovery Housing for Women and Children program, providing recovery housing for women with children who have a diagnosed substance use disorder and are engaged in treatment.
• Anne Arundel County Department of Social ServicescoreStrategic or Co-development PartnerThe Department of Social Services operates two homeless shelter locations (7500 Ritchie Highway, Glen Burnie; 80 West Street, Annapolis) and conducts shelter screening in-person. DSS is also referenced for housing waitlist management through the ACCESS Housing system and for CoC/SHOP/SHD housing applications.
• Anne Arundel County Department of HealthcoreStrategic or Co-development PartnerThe Department of Health partners with AACMHA to form the Local Behavioral Health Authority (LBHA). The LBHA is responsible for development, delivery, and quality assurance of behavioral health services in Anne Arundel County. The Department of Health also operates the Road to Recovery opioid treatment program (CARF-accredited), Adolescent and Family Services, the Gun Violence Intervention Team (GVIT), and publishes the monthly LBHA newsletter jointly.
• Anne Arundel County Department of Aging and DisabilitiescoreStrategic or Co-development PartnerThe Department of Aging and Disabilities provides Adult Evaluation and Review Services (AERS) for county residents age 18+ who are chronically ill or disabled, and Adult Public Guardianship for residents age 65+. Both services are referenced on the agency's Elderly programs page as key partners in serving older adults.
• Behavioral Health Advisory Council (BHAC)coreStrategic or Co-development PartnerBHAC, established in 1999, includes key stakeholders across the behavioral health system committed to the CCISC model. Members include co-chairs from the Department of Health and AACMHA, mental health and substance use providers, hospital representatives, community members, and cultural-organization representatives. BHAC meets monthly via Zoom to guide behavioral health action planning.
• Maryland's Commitment to Veterans (MCV)coreChannel Partner/ Reseller/ DistributorMCV Regional Resource Coordinators help Maryland veterans and their families access mental health and substance use services through VA Health Services, the Maryland Department of Health, and community providers. Services include referral, peer support, crisis funding, suicide prevention, training, and MCV Operation Roll Call (weekly check-ins). The MCV Hotline (1-877-770-4801) operates 24/7.
• Annapolis Vet Center (U.S. Department of Veterans Affairs)coreChannel Partner/ Reseller/ DistributorThe Annapolis Vet Center (100 Annapolis St., Annapolis, MD; 410-605-7826) provides free, confidential, non-medical counseling for veterans, service members, and their families, including for depression, PTSD, and military sexual trauma (MST). The agency references this VA resource for veterans seeking mental health services.
• Service Members, Veterans and their Families (SMVF) Suicide Prevention Coalition of Anne Arundel CountycoreStrategic or Co-development PartnerA county-wide coalition focused on veteran suicide prevention, meeting monthly on Zoom (last Tuesday at 11:00 AM). Led by Jason Marshall (EveryMind) and Jessica LaFave (VA). Anne Arundel County has the second-highest veteran population in Maryland, making this coalition a priority initiative.
• Black Mental Health AlliancecoreChannel Partner/ Reseller/ DistributorThe Black Mental Health Alliance serves the Baltimore Metropolitan area by providing workshops, forums, and a referral database of culturally-competent licensed mental health clinicians. The agency references this organization as a key resource for minority outreach and culturally-competent care.
• Centro de Ayuda (Center of Care)coreChannel Partner/ Reseller/ DistributorCentro de Ayuda offers case navigation for mental health, health insurance, housing, and legal issues; the Maria de la Paz Youth Outreach Center (daily after-school program for ages 12-17); and the Adult Academy (ESL, citizenship preparation, computer literacy). Located at 1906 Forest Drive, Suite 2A-2B, Annapolis, MD 21401; 410-295-3434.
• Recovery Anne ArundelminorChannel Partner/ Reseller/ DistributorRecovery Anne Arundel, established in 2008 under the auspices of the Anne Arundel County Department of Health and now an independent nonprofit, educates and empowers others on the experience and process of recovery through advocacy and special events. The group meets monthly.
• NAMI (National Alliance on Mental Illness) Anne ArundelcoreChannel Partner/ Reseller/ DistributorNAMI Anne Arundel hosts multiple support groups referenced on the agency website: NAMI Connection (peer support for people with mental health conditions), Family Support Group (for family members and friends), and a Parents of Youth support group (for middle and high school caregivers). The agency regularly references NAMI resources and the Teen and Young Adult Hotline (1-800-950-6264).
• Maryland Coalition of FamiliescoreChannel Partner/ Reseller/ DistributorMaryland Coalition of Families provides virtual support groups including Life in Motion (substance use), Clearer Skies (parents of children with behavioral health challenges), Alone Together (young adults 18-26), Our Healing Hearts (parents who lost a child to overdose), and Kin Connections (kinship families). Also hosts the Botvin Lifeskills Parent workshops. The agency hosts a Spanish-language support group through MCF.
• Maryland Department of Health — Behavioral Health Administration (BHA)coreStrategic or Co-development PartnerBHA is the state-level authority that funds and oversees public behavioral health services. The agency operates under a BHA Agreement to Cooperate (COMAR 10.63.01.05) and submits grievances and appeals through BHA when Optum reconsiderations are upheld. BHA develops resource guides (Minority Mental Health, Violence/Crisis) and funds programs including Maryland's Commitment to Veterans.
• LBHA Consortium for Coordinated Community SupportscoreStrategic or Co-development PartnerThe Consortium, operating a Hub and Spoke model for school-based mental health, includes: AACMHA, Anne Arundel County Community Action Agency, Anne Arundel County Department of Health, Anne Arundel County Partnership for Children Youth and Families, Arundel Lodge, EveryMind, Innovative Therapeutic Services, Maryland Coalition of Families, Playworks, Restoration Community Development Corporation, The Children's Guild, Thrive Behavioral Health, and Villa Maria Behavioral Health. Funded by the LBHA to provide community-based mental health and behavioral health services for students and families.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Montgomery County Department of Health and Human Services - Behavioral Health: Serves as the LBHA/CSA for Montgomery County, Maryland, managing crisis response, care coordination and contracted provider networks under the same Maryland BHA umbrella. Comparable in model, larger in scale.
• Baltimore County Bureau of Behavioral Health: The Maryland LBHA/CSA-equivalent for Baltimore County, performing the same Local Behavioral Health Authority role for a neighboring jurisdiction under the Maryland BHA framework. Most directly comparable in statutory scope, funding model and core program set.
• Frederick County Health Department - Behavioral Health Services: Local Behavioral Health Authority for Frederick County, Maryland. Comparable mid-sized county LBHA running crisis, outpatient, and substance use services under the same Maryland BHA governance framework.
• Howard County Health Department - Bureau of Behavioral Health: Acts as the Local Behavioral Health Authority for Howard County, Maryland. Operates crisis, outpatient, and care-coordination services of similar scope and population size to AACMHA, making it a close structural twin.
• Harford County Health Department: LBHA/CSA for Harford County, Maryland, delivering crisis response, care coordination, and outpatient behavioral health programs. Comparable governance, scale, and statutory authority.
• Carroll County Health Department - Bureau of Behavioral Health: Local Behavioral Health Authority for Carroll County, Maryland. Operates a similar continuum of mental health and substance use services with comparable funding sources and population scale.
• Prince George's County Health Department - Behavioral Health Division: LBHA for Prince George's County, Maryland. Operates comparable crisis, outpatient, and substance use programming through a county-government-managed structure similar to AACMHA's partnership with the Anne Arundel County Department of Health.

Others

• Thrive Behavioral Health: A contracted Anne Arundel County behavioral health provider that delivers outpatient and community-based services under AACMHA's network. Included to illustrate the partner-organization layer on which AACMHA depends for direct service delivery.

Broad incumbents

• Los Angeles County Department of Mental Health: The largest county-level public behavioral health authority in the United States, performing the same LBHA-equivalent statutory role at massive scale. Useful as a benchmark for the structural operating model even though California's system differs from Maryland's.

Regional players

• Central Florida Cares Health System: A Florida Managing Entity that contracts and oversees publicly funded behavioral health services across a multi-county region — analogous in role to a Maryland LBHA but operating under Florida's distinct statutory framework. Comparable as a system manager/contractor of last-resort behavioral health services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/AnneArundelCountyMentalHealthAgency

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Anne Arundel County Mental Health Agency