What Careside does

Careside (legal entity HDC Santé) is the digital health platform of Groupe La Poste, orchestrating patient care pathways for French healthcare establishments, health industries, and territorial health actors. Founded in 2013 in Paris, the company operates a cloud-native SaaS platform built on Java 17 / Spring Boot, Angular 15, Kafka, and Kubernetes, with quality and security posture anchored by ISO 13485, Hébergeur de Données de Santé (HDS), CE Marking Class I (IIa in development), ANS certification, and RGPD compliance. The product surface spans digital pre-admission (C-Yooli), SMS-based follow-up (C-easy), remote respiratory monitoring (télésurveillance) and medical tele-follow-up with a tiered alert engine, ICOPE-based frailty prevention (DIGICOPE), post-discharge coordination, on-site hospital hospitality services, and a dedicated Industries de Santé offering for pharma and MedTech clients. HOR@CE, co-developed with AP-HP, extends the platform into interoperable, multi-stakeholder tele-follow-up.

Careside generates revenue through a mix of quote-based SaaS subscriptions to hospitals and clinics, professional services tied to on-site concierge and discharge coordination (approximately 250+ concierges deployed at customer sites), and recurring per-patient reimbursement at €28/month under the French ETAPES programme for respiratory tele-monitoring, which transitioned to droit commun via Assurance Maladie in July 2023. Go-to-market combines direct enterprise sales with central purchasing body frameworks (RESAH, C-PAGE, UNIHA), providing pre-vetted access to French public hospitals. Careside is a private subsidiary of La Poste Santé SA following the 2022 acquisition by Groupe La Poste, and operates alongside MN Santé (formed from the merger of Nouveal and Maela in 2022).

The company's strategic positioning is reinforced by the La Poste Group parent (brand, capital, distribution), co-development partnerships with AP-HP, BPI France / France 2030 financing, and a consortium including LIFEN, Nabla, Withings, Implicity, and Université Paris Cité. The customer base spans 200+ partner establishments and is concentrated in the French public sector.

Name

Careside

Legal name

HDC Santé

Website

https://careside.care

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

251–500 employees

Short description

Careside (HDC Santé) is the digital health platform of Groupe La Poste, providing SaaS and human services that orchestrate patient pathways across French hospitals, health industries, and territorial actors, serving 200+ partner establishments.

Ownership category

akta.pro rank

Product category

Digital Health Care Pathway Orchestration

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082), Services-Prepackaged Software (7372), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Chronic Condition Virtual Care & Disease Management (Payer-Sponsored) (HLALACAE)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE)

Keywords

• Digital health platform
• Patient pathway orchestration
• Remote patient monitoring
• Tele-follow-up software
• Hospital pre-admission

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Remote Monitoring Reimbursement (ETAPES): Careside's respiratory tele-monitoring solution generates recurring revenue at a rate of €28/month per patient reimbursed by the French national health insurance (Assurance Maladie). This is a usage/consumption-based per-patient recurring stream integrated into national health coverage (droit commun since July 2023).
2. SaaS Platform Licensing: Careside commercializes its digital platform solutions (tele-follow-up, pre-admission, SMS follow-up, care coordination, prevention) as SaaS subscriptions to healthcare establishments, health industries, and territorial health actors. Pricing is quote-based, varying by establishment size and module selection.
3. Professional Services (Care Coordination): Human services including exit coordination (nurse coordinators), care coordination teams deployed in health establishments, and convalescence follow-up services over 21 days. These are billed as service contracts with healthcare establishments.
4. Health Industry Data & Valorization Services: Careside supports health industries in demonstrating real-world evidence, market access strategy, pricing and reimbursement valorization, and real-life data collection to strengthen product adoption and pricing defense.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Careside is a cloud-native SaaS platform that orchestrates patient care pathways by combining digital and human services across pre-hospitalization, hospitalization, and post-discharge phases. Its modules include digital pre-admission (C-Yooli), SMS-based follow-up (C-easy), CE-marked remote monitoring for respiratory insufficiency (€28/month/patient via ETAPES), intelligent medical tele-follow-up with alert engines, discharge coordination, the DIGICOPE frailty prevention programme for seniors, and the HOR@CE interoperable tele-follow-up platform integrated with AP-HP's information system.

Differentiator

Problem solved

Functional benefit

Brands

• C-easy: SMS-based patient follow-up solution for pre- and post-hospitalisation, requiring no smartphone or internet access.
• Careside Télésurveillance
• C-Yooli
• MN Santé
• DIGICOPE
• HOR@CE

Products and services

• Careside Platform Health pathway orchestration platform combining digital and human services to coordinate patient journeys across prevention, hospitalization preparation, care delivery, and home support. Interoperable with hospital information systems, aggregating real-world health data for pathway optimization. Sold as SaaS subscriptions to healthcare establishments, health industries, and territorial health actors in France.
• C-Yooli Digital pre-admission and hospitalization preparation solution featuring a multi-establishment patient portal for administrative and medical data collection, automated preparation instructions (fasting, documents, consents), and real-time tracking back-office for medico-administrative teams. Integrates with Mon Espace Santé for automatic document retrieval.
• DIGICOPE ICOPE programme implementation solution for early detection of frailty in people aged 60+. Includes a public mobile app for self-screening of 6 functional capacities, a web portal for territory actors (CCAS, CPTS) to coordinate screening and care plans, and automatic result transmission to primary care physicians via MSSanté.
• C-easy SMS-based remote patient follow-up solution requiring no smartphone, app download, or internet. Delivers automated bidirectional SMS at key patient journey moments and generates real-time alerts based on patient responses, achieving an 87% response rate with a median 12-minute reply time.
• Careside Télésurveillance CE-marked Class I medical device (IIa in development) for remote monitoring of respiratory insufficient patients. Monitors COPD, neuromuscular diseases, restrictive respiratory failure, and sleep apnea. ANS-certified, interoperable, with dashboard-based surveillance, targeted alerts, and reimbursement via Assurance Maladie at €28/month/patient.
• Careside TéléSuivi Médical Medical tele-follow-up module supporting healthcare teams with patient pathway visibility, action lists, and automated reminders (SMS/email). Features an intelligent medical alert engine analyzing patient questionnaire responses to detect complications in real time, with pre-built and customizable follow-up program libraries.
• Coordination de Sortie et Suivi de Convalescence Discharge coordination and 21-day post-hospitalization convalescence follow-up service. Includes on-site or remote nurse coordinators, personalized exit plans, and 7-day/7 dedicated hotline (9am-6pm) with calls at J+2, J+10, J+18. Reported outcomes include up to 45% reduction in readmission rates and 3-day reduction in average length of stay.
• Accueil et Services Hospitaliers Hospital reception and patient services including physical or telephone welcome desks with JO device support, SaaS concierge application tailored for hospital environments, and connected locker services. Backed by over 10 years of hospital experience and a team of more than 250 concierges deployed across approximately 100 health establishments.
• Industries de Santé Services for health industries supporting innovation valorization from market access strategy through deployment. Provides real-world evidence collection, economic valorization, KOL network mobilization, patient coordination, adherence programs, and patient/experience optimization for pharma, MedTech, and biotech clients.
• HOR@CE Platform First interoperable tele-follow-up platform connected to AP-HP's information system, developed collaboratively by AP-HP, Careside, LIFEN, and Nabla. Features professional interface with SSO, API interoperability, intelligent alert engine, and patient portal with mobile app. First deployment is the GYNAB study at Hôpital Cochin-Port Royal. ISO 13485 and HDS certified.

Quantifiable outcome

• Up to 45% reduction in readmission rates through 21-day post-discharge coordination
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability5 records

Feature9 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• AP-HP (Assistance Publique - Hôpitaux de Paris)coreStrategic or Co-development PartnerAP-HP is the central partner in the @Hotel-Dieu Platform project, co-developing the HOR@CE platform — the first interoperable tele-follow-up platform connected to the AP-HP information system. AP-HP and Careside are co-designing and deploying new models of remote patient follow-up, validated through clinical studies like GYNAB at Cochin-Port Royal. The project is supported by France 2030 / BPI funding.
• LIFENsupportingTechnology or IntegrationLIFEN is a technology partner in the @Hotel-Dieu Platform consortium, contributing to the development of the HOR@CE interoperable tele-follow-up platform integrated with AP-HP's systems.
• NablasupportingTechnology or IntegrationNabla is a technology partner in the @Hotel-Dieu Platform consortium, providing the secure messaging module (instant chat) for the HOR@CE patient portal in the GYNAB study.
• WithingssupportingTechnology or IntegrationWithings is a consortium partner in the @Hotel-Dieu Platform, contributing connected health devices and remote monitoring capabilities to the HOR@CE ecosystem.
• ImplicitysupportingTechnology or IntegrationImplicity is a consortium partner in the @Hotel-Dieu Platform, contributing remote monitoring and cardiac device data expertise to the HOR@CE platform ecosystem.
• Université Paris CitésupportingStrategic or Co-development PartnerUniversité Paris Cité is a research partner in the @Hotel-Dieu Platform consortium, providing the strong research dimension of the project, including clinical study design for GYNAB and evaluation of new care interaction models.
• AP-Hôpitaux de PariscoreStrategic or Co-development PartnerSame entity as AP-HP (Assistance Publique - Hôpitaux de Paris). Listed as a distinct consortium member in the @Hotel-Dieu Platform documentation. Partner in the HOR@CE platform development and GYNAB clinical study.
• RESAH (Réseau des Acheteurs Hospitaliers)coreChannel Partner/ Reseller/ DistributorRESAH selected Careside as a referenced supplier via its central purchasing framework, covering both single-attribute and multi-editor categories. This enables all RESAH member public health establishments to procure Careside solutions through pre-negotiated framework agreements.
• C-PAGEsupportingChannel Partner/ Reseller/ DistributorC-PAGE is a central purchasing body that has referenced Careside, enabling member healthcare establishments to procure Careside solutions through its framework agreements.
• UNIHAsupportingChannel Partner/ Reseller/ DistributorUNIHA is a hospital purchasing consortium that has referenced Careside across its multi-publisher framework, expanding Careside's reach to additional public health establishments.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Implicity: French remote patient monitoring platform specialised in cardiac implantable electronic devices, also a consortium partner in Careside's Hor@ce platform. Direct comparable on ETAPES-reimbursed tele-monitoring business model, ANS-certified medical device positioning, and French public hospital GTM.
• BioSerenity: French connected-health company providing remote monitoring solutions for sleep, cardiology, and neurology patients, including CE-marked medical devices and ETAPES-eligible tele-monitoring. Directly comparable to Careside on the device-enabled chronic care remote monitoring business in the French public health system.
• Voluntis (Aptar Digital Health): Digital therapeutics and remote patient monitoring company (acquired by Aptar) that combines CE-marked medical software with patient engagement workflows for oncology, diabetes, and respiratory conditions. Overlaps with Careside on chronic-condition virtual care and clinical pathway software plus reimbursement strategy.
• TokTokDoc: French teleconsultation and tele-expertise platform focused on healthcare facilities (nursing homes, hospitals, prisons) and chronic patient monitoring. Closely comparable to Careside on provider-integrated virtual care delivery in medical-social settings in France.
• SATELIA: French remote patient monitoring company focused on chronic disease management (heart failure, chronic pain) reimbursed via ETAPES. Directly comparable to Careside on the payer-sponsored chronic-condition tele-monitoring business model, certification posture, and French public hospital go-to-market.

Broad incumbents

• Doctolib: Dominant French digital health platform for appointment booking, teleconsultation, and increasingly patient messaging. Much larger and broader in scope than Careside, but operates in the same French healthcare buyer ecosystem and increasingly overlaps on patient engagement, pre-admission, and chronic disease management workflows.
• Enovacom (Dedalus): French health data interoperability subsidiary of Dedalus Group, focused on EHR integration, identity management, and hospital data exchange. Comparable on the SIH/MSSanté interoperability backbone that Careside builds on, but as a broad European incumbent rather than a care-pathway orchestrator.
• Maincare Solutions: Established French hospital information system vendor (DPI, RH, finance, logistics) serving hundreds of public hospitals. Overlaps with Careside on the hospital-IT integration and care pathway digitisation layer, but as a broader incumbent portfolio rather than a focused patient-pathway specialist.

Emerging players

• Lifen: French health data exchange platform focused on hospital-to-city document sharing (CDA, MSSanté, DPI integrations). Direct technology partner in Careside's Hor@ce consortium; comparable on hospital-side interoperability and French public health data positioning, though narrower in scope.

Others

• Withings: French connected-health device manufacturer (scales, watches, blood pressure monitors, sleep mat) supplying consumer-grade physiological data into clinical workflows. Consortium partner in Careside's Hor@ce platform and complementary on the data-capture side of remote monitoring rather than directly competitive on platform software.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/careside-care

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Careside