Metairie Small Animal Hospital

What Metairie Small Animal Hospital does

Metairie Small Animal Hospital (MSAH) is a multi-location companion animal veterinary practice serving pet owners in the New Orleans and Metairie metropolitan area. Founded in 1946 as Metry Animal Hospital by Dr. Tom Melius and headquartered at 101 Metairie Road, Metairie, Louisiana, the practice operates five sites: a 24/7 main hospital providing emergency, surgical, and advanced diagnostic services, and four outpatient clinics (Freret, Lakeview, Marigny, and West Esplanade) handling exams, vaccinations, and lab work. The practice employs 17 veterinarians and 90+ support staff, including a board-certified ophthalmologist and partners with specialty training in areas such as oncology, orthopedic surgery, and behavioral health.

The service portfolio spans emergency and critical care, general wellness (dentistry, vaccinations, parasite control, microchipping), diagnostic imaging (ultrasound, radiography, CT, endoscopy, EKG, in-house laboratory), surgery (spay/neuter, soft tissue, laser therapy), specialty consultations (cardiology, dermatology), grooming, and house calls. Underlying technology consists of standard clinical veterinary equipment plus digital patient-engagement infrastructure: PetDesk-powered online appointment scheduling, an AllyDVM client portal, and a SecureVetSource online pharmacy/retail storefront supporting prescription refills and home delivery. The Silver Collar Pet Boutique operates as an on-site retail complement.

Revenue is generated through professional service fees (consultations, surgery, emergency care, diagnostics), in-house pharmacy and retail product sales, and grooming. Pricing is fee-for-service with payment due at time of service; financing options include CareCredit and Scratchpay, and the practice assists clients with Trupanion pet-insurance claims. A $25 new-client visit discount functions as the only publicly disclosed pricing promotion. The practice is privately held and operates as part of National Veterinary Associates (NVA), a veterinary practice management conglomerate. Distribution is direct-to-consumer via the five physical clinics and the online pharmacy, with marketing concentrated on the company website, blog content, online booking, and client reviews.

Name

Metairie Small Animal Hospital

Legal name

Metairie Small Animal Hospital

Website

https://msah.com

Company type

Private

Founded year

1946

Operating status

Operating

Headcount range

51–100 employees

Short description

Metairie Small Animal Hospital is a multi-location companion animal veterinary practice in the New Orleans-Metairie metro, operating a 24/7 main hospital and four outpatient clinics with 17 veterinarians serving dog and cat owners through general wellness, emergency, surgical, diagnostic, grooming, and online pharmacy services.

Ownership category

akta.pro rank

Headquarters

HQ city

Metairie

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Professional Veterinary Services: Revenue from consultations, examinations, surgical procedures, emergency care, diagnostic services, and medical treatments for dogs and cats.
2. Pharmacy and Retail Products: Revenue from in-house pharmacy, prescription medications, pet foods, treats, toys, and pet supplies sold at all clinic locations and online.
3. Grooming Services: Complete grooming services offered at two of the six locations, including haircuts, bathing, and nail trimming for dogs and cats.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Metairie Small Animal Hospital provides comprehensive small animal (dog and cat) veterinary care through one 24/7 main hospital and four outpatient clinics in the New Orleans and Metairie metropolitan area. Core offerings include emergency services, wellness exams, vaccinations, dentistry, diagnostic imaging (ultrasound, radiography, CT scans, endoscopy, EKG), surgery (including spay/neuter and soft tissue), specialty care (cardiology, dermatology, ophthalmology, behavioral health), laser therapy, grooming, house calls, and an online pharmacy. The practice employs 17 doctors and 90+ staff across five locations.

Product overview

Metairie Small Animal Hospital (MSAH) operates as a multi-location veterinary hospital network providing comprehensive pet healthcare services. The organization consists of one 24/7 main hospital with emergency and surgical capabilities, plus four outpatient clinics (Freret, Lakeview, Marigny, and West Esplanade). Services include emergency care, general wellness (dentistry, vaccinations, preventive care), diagnostic imaging (ultrasound, endoscopy, EKG, radiography, CT scans), surgery (spay/neuter, soft tissue), specialty care (cardiology, dermatology, behavioral health), laser therapy, and grooming. The hospital also operates The Silver Collar Pet Boutique retail shop at the main location and provides an online pharmacy for prescription refills. House call services are available for clients in the metropolitan area.

Differentiator

Problem solved

Functional benefit

Brands

• The Silver Collar Pet Boutique: Pet supplies, high-quality pet foods and treats, the latest in training and play gear, and gifts for pet lovers - located inside the main hospital

Products and services

• Emergency Veterinary Services 24/7 emergency veterinary care available 365 days a year at the main hospital in Metairie, staffed by veterinary team members with advanced training in emergency, trauma-based, and critical care protocols.
• General Wellness Services Comprehensive preventive wellness care for dogs and cats including dentistry, diet and nutrition counseling, wellness exams, vaccinations, parasite control, and microchipping.
• Diagnostic Services In-house diagnostic imaging and testing including ultrasound, endoscopy, EKG, radiography, laboratory services, allergy testing, and CT scans for dogs and cats.
• Surgical Services Surgical procedures for dogs and cats including spay and neuter services and soft tissue surgery.
• Specialty Health Services Specialized veterinary medical care including behavioral health, cardiology, dermatology, ophthalmology, and reproductive care for dogs and cats.
• Laser Therapy Noninvasive laser therapy treatment to reduce pain, inflammation, and speed healing in dogs and cats.
• Grooming Services Complete pet grooming services for dogs and cats offered at multiple clinic locations, including haircuts, bathing, and nail trimming.
• House Calls At-home veterinary house call services providing care for pets in the New Orleans metropolitan area.
• Online Pharmacy Online pharmacy service allowing pet owners to request prescription refills and purchase pet medications with home delivery.
• The Silver Collar Pet Boutique Retail boutique located inside the main hospital offering high-quality pet foods, treats, training gear, toys, and gifts for pet lovers.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature1 record

Partnerships

Ten partnerships are on record, tiered moderate, core and minor.

• American Veterinary AssociationmoderateOthersProfessional association membership providing resources, standards, and industry leadership for veterinary professionals.
• Louisiana Animal Welfare CommissionmoderateOthersState-level animal welfare regulatory body for Louisiana.
• Louisiana Veterinary Medical AssociationmoderateOthersState veterinary medical association supporting veterinarians in Louisiana through advocacy and professional development.
• Southeast Louisiana Veterinary AssociationmoderateOthersRegional veterinary association serving southeast Louisiana with networking and educational resources.
• Veterinary Emergency and Critical Care SocietycoreOthersProfessional society supporting emergency and critical care veterinary medicine, relevant to MSAH's 24/7 emergency services.
• ScratchpayminorGTM or Marketing PartnerScratchpay provides payment plan options allowing pet owners to split treatment costs into smaller monthly payments without credit card requirements.
• CareCreditcoreGTM or Marketing PartnerCareCredit health and wellness credit card accepted as flexible financing option for veterinary care, available at 270k+ locations nationwide.
• Trupanion Pet InsuranceminorGTM or Marketing PartnerRecommended pet insurance provider covering 90% of actual veterinary bills (less exam fees and deductibles). The practice assists with submitting insurance forms and claims.
• National Veterinary Associates (NVA)coreOthersParent company of Metairie Small Animal Hospital. NVA is a veterinary practice management company that owns and operates animal hospitals across the United States and Canada.
• The Silver Collar Pet BoutiqueminorOthersRetail boutique inside the main hospital selling high-quality pet foods, treats, toys, training gear, and gifts for pet lovers.

Scale indicators4 records

Recent moves9 records

Expansion highlights4 records

Peers

• Banfield Pet Hospital:

Direct peers

• Pet Care Center Metairie: Companion animal veterinary clinic in Metairie offering wellness and surgical services, directly competing with MSAH's main hospital and West Esplanade clinic for the same local dog-and-cat owners.
• Lakeview Veterinary Hospital: Companion animal practice in the Lakeview neighborhood of New Orleans — competes with MSAH's Lakeview Clinic at the neighborhood level for wellness and outpatient services.
• Carrollton Veterinary Hospital: Established companion animal GP in New Orleans providing wellness, surgical, and dental services — overlapping MSAH's GP service line in an adjacent New Orleans neighborhood.
• Causeway Animal Hospital: Long-standing companion animal GP and emergency practice in Metairie, LA — directly competing with MSAH for the same local pet-owner base in Jefferson Parish.
• Jefferson Veterinary Hospital: Companion animal practice located in Jefferson, LA, serving the same west-bank/east-bank New Orleans metro customers as MSAH's clinics.
• MedVet New Orleans: Specialty and emergency veterinary hospital operating in the New Orleans metro. Directly comparable to MSAH's main 24/7 hospital in providing emergency and specialty referral services to companion animals in the same catchment.

Regional players

• Clearview Veterinary Hospital: Regional Louisiana companion animal hospital serving nearby metros outside New Orleans; comparable multi-doctor GP/specialty model but operates in a separate geography.

Broad incumbents

• VCA Animal Hospitals: Mars-owned national chain of companion animal GP and specialty hospitals. Comparable across all of MSAH's service lines (wellness, emergency, specialty, diagnostics) at portfolio scale, but VCA operates hundreds of sites nationally rather than concentrating in one metro.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/msah101
• Facebookfacebook.com/MetairieSmallAnimalHospital
• LinkedInlinkedin.com/company/metairie-small-animal-hospital

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Metairie Small Animal Hospital