Active Care Management
- Company typePrivate
- Founded1993
- HeadquartersWindsor, Canada
- Headcount251–500
- GTM typeB2B and B2C
- OfferingServices
Active Care Management firmographics
Firmographics- Name
- Active Care Management
- Legal name
- Active Claims Management (2018) Inc.
- Website
- https://active-care.ca
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Ownership category
- akta.pro rank
Active Care Management industry classification
Industry- Product category
- Healthcare Cost Containment & Travel Assistance Services
- NAICS
- Direct Life, Health, and Medical Insurance Carriers (52411)
- SIC
- Services-Health Services (8000), Insurance Agents, Brokers & Service (6411)
- akta.pro primary industry
- Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)
- akta.pro secondary industries
- Provider Coordination & Appointment Management (HSABAIAH), Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL)
Keywords
Where Active Care Management is headquartered
LocationHeadquarters
- HQ city
- Windsor
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Active Care Management business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Supply Chain, Marketing or Sales
Revenue model
- Insurance Provider Services: Provides comprehensive services to insurance companies including medical and non-medical assistance, full claims management, case management, network facilitation, and re-pricing services for international clients
- Policyholder Assistance Services: 24/7 medical assistance, care management from first call to discharge, and claims support for individual travelers covered under insurance policies
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Active Care Management product offering
Product offeringCore offering
Active Care Management provides 24/7/365 medical and non-medical assistance, comprehensive case management, full claims management, network facilitation, and re-pricing/cost containment services to insurance providers and their policyholders worldwide. Service delivery is led by an interdisciplinary team of coordinators, registered nurses, and physicians, supported by the proprietary TravelAid™ mobile app and a custom-integrated claims management platform.
Product overview
Active Care Management (ACM) operates as a healthcare cost management and travel assistance company offering a unified platform of services to insurance providers and policyholders. The core portfolio consists of TravelAid™ (a GPS-enabled mobile app for travelers), combined with 24/7 medical and non-medical assistance services, comprehensive claims management, and cost containment solutions. ACM also provides a global partner network with medical and non-medical assistance services, and technology integration capabilities for real-time data exchange with third-party systems. All services are coordinated through an interdisciplinary team approach with emphasis on client care management from first call through post-event follow-up.
Differentiator
Problem solved
Functional benefit
Brands
- TravelAid™: A free GPS-enabled travel assistance mobile app that provides travellers with immediate assistance anywhere in the world. Features include medical facility search, international emergency phone number lookup, travel tips, claim initiation, and direct contact with ACM for 24/7 medical assistance.
Products and services
- TravelAid™ Mobile Application GPS-enabled free mobile application that provides travelers with immediate assistance anywhere in the world, featuring medical facility search, international emergency phone number lookup, travel tips, claim initiation, and direct contact with ACM for 24/7 medical assistance. Targeted at policyholders covered under ACM's insurance clients.
- Medical and Non-Medical Assistance Services 24/7/365 medical and non-medical assistance delivered by coordinators, registered nurses, and physicians, including medical case management, facility referrals, doctor consultations, and direct payment arrangements. Delivered to insurance providers and the policyholders they cover.
- Claims Management Services Full claims management offering including claims processing, auto adjudication of program benefits, bill auditing for medical appropriateness and coding accuracy, and cost containment through early intervention in medical treatment delivery. Targeted at insurance providers and their policyholders.
- Insurance Provider Services Comprehensive B2B suite for insurance providers that includes worldwide medical assistance, comprehensive case management, cost containment services, claims processing, and personalized customer service delivered on behalf of the insurer's policyholder base.
- Global Partner Network Services Worldwide coverage through a vast provider network offering medical assistance services (evacuation coordination, medical escort, concierge services) and non-medical assistance (trip cancellation, vehicle returns, travel health precautions). Delivered to insurance providers and their policyholders.
- Technology Integration Services Custom technology solutions enabling real-time data access for medical providers and third-party administrators, supporting XML, flat file, and EDI data transfers with client systems. Delivered to insurance providers as part of ACM's broader service offering.
Quantifiable outcome
- Over 99% processing accuracy
- +2 more outcomes
Companies that use Active Care Management
Customer profileNamed customers6 records
Segments2 records
Ideal customer profiles2 records
Active Care Management technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Active Care Management partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- Global ExcelcoreGlobal Excel is the parent company and member of the Global Excel family. ACM operates as part of Global Excel's network of companies providing medical cost containment services. Active Care Management (2018) Inc. is a subsidiary within the Global Excel organization.
- Cypher Systems GroupminorParent company referenced for accessibility compliance information. ACM's accessibility commitment falls under the parent company's AODA compliance framework.
Scale indicators3 records
Recent moves5 records
Expansion highlights4 records
Active Care Management competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Active Care Management social profiles
Digital presenceActive Care Management compliance and trust
Trust signalCompliance3 records
Active Care Management financial estimates
Financial estimateRevenue estimate
Valuation estimate
Active Care Management leadership team
Management profileNumber of profiles
Active Care Management funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Active Care Management M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Active Care Management
What does Active Care Management do?
Active Care Management provides 24/7/365 medical and non-medical assistance, comprehensive case management, full claims management, network facilitation, and re-pricing/cost containment services to insurance providers and their policyholders worldwide. Service delivery is led by an interdisciplinary team of coordinators, registered nurses, and physicians, supported by the proprietary TravelAid™ mobile app and a custom-integrated claims management platform.
Is Active Care Management a public or private company?
Active Care Management is a private company. It is classified as corporate owned and is currently operating.
When was Active Care Management founded?
Active Care Management was founded in 1993. It employs 251 to 500 people.
Where is Active Care Management based?
Active Care Management is headquartered in Windsor, Canada, in the North America region.
How does Active Care Management make money?
Two revenue lines are on record. Insurance Provider Services are the primary driver. The others are policyholder Assistance Services.
Does Active Care Management have an API?
No public API is recorded for Active Care Management.
What industry is Active Care Management in?
Active Care Management's product category is Healthcare Cost Containment & Travel Assistance Services. Its primary akta.pro industry code is HSABAIAB, Care Navigation & Service Coordination (Medical, Social, Community), with a secondary code of HSABAIAH, Provider Coordination & Appointment Management. Its NAICS code is 52411 and its SIC code is 8000.