Delaware Department of Labor

What Delaware Department of Labor does

The Delaware Department of Labor (DDL) is a state executive-branch agency headquartered in Wilmington, Delaware, founded in 1959 and operating under Secretary of Labor LaKresha Moultrie. It administers Delaware's workforce-development, unemployment-insurance, labor-law-enforcement, vocational-rehabilitation, paid-leave, and labor-market-information functions through six operating divisions (Employment & Training; Unemployment Insurance; Industrial Affairs; Vocational Rehabilitation; Office of Occupational & Labor Market Information; Delaware Paid Leave) plus Disability Determination Services. The agency serves Delaware's 510,226-person civilian labor force—encompassing workers, claimants, employers, students, vulnerable populations, and paid-leave beneficiaries—delivered through five American Job Center locations spanning all three Delaware counties and via digital self-service platforms.

The DDL's technology stack centers on Delaware JobLink, a web-based job-matching, resume-building, and career-information platform; Delaware LaborFirst, the administrative portal for the Delaware Paid Leave program serving employers, third-party administrators, claimants, and healthcare providers; and internal UI operations tools including Claimant 360 and the IQ Fraud Dashboard for enhanced claim processing and decision support. The agency integrates ID.me for identity verification, publishes the Monthly Labor Review through OOLMI, and supports a 24/7 online claims filing system. Under the Modernization 2.0 initiative announced in Fall 2025, the agency deployed new productivity tools, a centralized document knowledgebase, and modernized case-management processes that reduced the unemployment-insurance claims backlog by more than 40%.

The DDL's business model is non-commercial: services are provided free to Delaware residents and employers, funded by federal grants (WIOA, Wagner-Peyser, JVSG, ASE, WOTC, Foreign Labor Certification, RESEA), State of Delaware appropriations, the Delaware Paid Leave trust fund (funded by employee payroll contributions of less than 1% of weekly wages), and Social Security Administration funding for Disability Determination Services. Revenue concentration sits with federal and state funders rather than end-user customers; the agency holds statutory monopoly authority over its mandated services within Delaware.

Name

Delaware Department of Labor

Legal name

Delaware Department of Labor

Website

https://labor.delaware.gov

Company type

Public

Founded year

1959

Operating status

Operating

Headcount range

101–250 employees

Short description

The Delaware Department of Labor is a state government agency administering workforce development, unemployment insurance, vocational rehabilitation, labor law enforcement, paid family/medical leave, and labor market information for Delaware's workers, claimants, employers, and students.

Ownership category

akta.pro rank

Product category

Public Workforce Services

NAICS

Administration of Human Resource Programs (923), Employment Placement Agencies (561311)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

State/Provincial Labor, Employment Standards & Workforce Development Administration (BPAIABAN)

akta.pro secondary industries

Unemployment Insurance & Employment Support Benefits (BPAIAKAB), Employment & Labor Law (BPAHAAAD)

Keywords

• Workforce development services
• Unemployment insurance administration
• Vocational rehabilitation programs
• Labor law enforcement
• Apprenticeship training programs

Headquarters

HQ city

Wilmington

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Distribution channels5 records

Marketing channels9 records

Core offering

The Delaware Department of Labor is a state government agency that connects Delaware residents to jobs, unemployment benefits, paid family and medical leave, workplace safety enforcement, vocational rehabilitation for individuals with disabilities, apprenticeship training, and labor market information. The agency operates through six divisions and American Job Centers, providing integrated workforce services through both in-person locations and digital platforms including Delaware JobLink and Delaware LaborFirst. Its services span unemployment insurance administration, workforce development training, labor law and anti-discrimination enforcement, workers' compensation administration, and labor market data publication for Delaware workers, employers, and job seekers.

Product overview

The Delaware Department of Labor operates a portfolio of interconnected workforce development products and services. At its core are digital platforms including Delaware JobLink (the web-based job matching and career services system), Delaware LaborFirst (the administrative portal for the Delaware Paid Leave insurance program), and Unemployment Insurance systems for claims processing. The Division of Employment & Training provides workforce programs including the Forward Delaware and Elevate Delaware training initiatives, Registered Apprenticeship programs, and employer services like On-the-Job Training and Work Opportunity Tax Credit assistance. The Division of Industrial Affairs handles labor law enforcement including workers' compensation, anti-discrimination, and construction contractor registration. The Division of Vocational Rehabilitation provides disability employment services, while the Office of Occupational & Labor Market Information publishes labor market statistics. Additional programs include the APEX pardon/expungement program, Foreign Labor Certification for employers hiring foreign workers, and the Fidelity Bonding Program for ex-offenders. These products collectively serve workers, job seekers, employers, and students across Delaware's workforce ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• Delaware LaborFirst: User-friendly administrative system to manage Delaware Paid Leave benefits
• Delaware JobLink
• Delaware Paid Leave
• Forward Delaware
• Elevate Delaware
• APEX

Products and services

• Delaware JobLink

Quantifiable outcome

• Successfully reduced unemployment claims backlog by more than 40% - from over 7,000 to fewer than 4,000 cases
• +2 more outcomes

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Delaware Technical Community College (Delaware Tech)coreStrategic or Co-development PartnerEducational partner in Registered Apprenticeship programs and Forward Delaware workforce training initiative, providing classroom instruction and technical training for apprentices and job seekers.
• Polytech Adult EducationcoreStrategic or Co-development PartnerVocational-technical school in Kent County providing pre-apprenticeship and workforce training programs in healthcare, construction trades, logistics, and transportation.
• Sussex Tech Adult EducationcoreStrategic or Co-development PartnerVocational-technical school in Sussex County providing workforce training and apprenticeship preparation programs in partnership with Delaware Department of Labor.
• New Castle County Vo-TechcoreStrategic or Co-development PartnerVocational school in New Castle County providing pre-apprenticeship programs and career training, participating in Forward Delaware logistics and construction training tracks.
• Wilmington UniversityminorStrategic or Co-development PartnerHigher education partner in Registered Apprenticeship programs, providing pathway opportunities for apprenticeship completion and credentialing.
• American Driver Training AcademyminorStrategic or Co-development PartnerTraining provider for logistics and transportation workforce development within Forward Delaware program, offering driver training programs.
• Pathways to ApprenticeshipcoreStrategic or Co-development PartnerDelaware Skills Center initiative providing pre-apprenticeship training and pathways into registered apprenticeship programs in construction and trades.
• Food Bank of DelawareminorStrategic or Co-development PartnerPartner in Forward Delaware logistics and transportation training, providing workforce development opportunities and support services for trainees.
• Delaware Office of Veterans ServicescoreStrategic or Co-development PartnerCollaborating agency providing veterans services and benefits counseling, integrated with American Job Center services for veteran job seekers.
• U.S. Department of LaborcoreStrategic or Co-development PartnerFederal agency providing grant funding, program guidance, and policy oversight for workforce development, unemployment insurance, and apprenticeship programs.
• U.S. Department of EducationcoreStrategic or Co-development PartnerFederal agency providing Rehabilitation Services Administration grant funding for Vocational Rehabilitation and disability determination services programs.
• Social Security AdministrationcoreStrategic or Co-development PartnerFederal agency that funds the Disability Determination Services program through 100% federal funding for processing Social Security disability benefits claims.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• New York State Department of Labor: Large state DOL operating UI, job matching, apprenticeship, and labor market information services with comparable statutory scope to Delaware DOL.
• Virginia Department of Labor and Industry: Commonwealth labor agency providing workforce development, apprenticeship, labor law enforcement, and UI coordination services comparable to Delaware DOL's portfolio.
• Pennsylvania Department of Labor & Industry: Mid-Atlantic state agency running UI, workforce development, apprenticeship, VR, and workers' compensation programs - directly comparable portfolio of services.
• New Jersey Department of Labor and Workforce Development: State-level agency providing UI, workforce training, VR, and labor standards enforcement with similar statutory scope and structure as Delaware DOL.
• Maryland Department of Labor: Neighboring mid-Atlantic state labor agency administering UI, workforce development, VR, apprenticeship, and labor law enforcement for Maryland - functionally a near-twin to Delaware DOL.

Regional players

• Ohio Department of Job and Family Services: Midwest state agency combining UI, workforce, and benefit-administration functions similar to Delaware DOL, serving a different geography.

Broad incumbents

• U.S. Department of Labor: Federal parent agency providing WIOA, JVSG, Wagner-Peyser, ASE, FLC, and WOTC grants to Delaware DOL; sets the policy framework under which Delaware and all other state DOLs operate.
• California Labor & Workforce Development Agency: California's umbrella state workforce agency overseeing UI, training, apprenticeship, and labor enforcement at much larger scale but with the same statutory scope as Delaware DOL.
• Texas Workforce Commission: State agency administering UI, job matching via WorkInTexas.com, apprenticeship, childcare, and VR services - a larger direct equivalent of the Delaware DOL service mix.

Others

• WorkforceGPS / U.S. DOL Workforce Innovation & Opportunity Act Resources: Federal workforce development ecosystem that supports and funds state DOLs like Delaware, providing training infrastructure and program guidance under WIOA.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/delawaredol
• Facebookfacebook.com/delawaredepartmentoflabor
• LinkedInlinkedin.com/company/dedol
• Instagraminstagram.com/delaware_departmentoflabor

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Delaware Department of Labor