Domestic Express

What Domestic Express does

Domestic Express (Pvt) Ltd, operating under the brand "Domex," is a Sri Lankan domestic courier and logistics company founded in 2000 and headquartered in Boralesgamuwa. The company provides islandwide parcel delivery services across all 25 districts of Sri Lanka, serving e-commerce businesses, corporate clients, and individual consumers. Its service portfolio spans same-day delivery (Colombo zones 1-15), overnight and next-day delivery, Saturday weekend deliveries, bulk shipment handling, special package delivery for fragile items (cakes, flowers, gifts, hampers), confidential document handling, and tender collection and delivery with cash handling. In 2024 the company launched Zoomit, a sub-brand offering enhanced tracking and real-time communication for the delivery experience.

Domex operates a web-based logistics platform comprising a public-facing client portal (portal.domex.lk), a real-time tracking system (apps.domexweb.com), a separate CCHUB portal for corporate clients, and an E-Commerce API (documented at domexweb.kromozome.lk) that enables programmatic integration for online merchants. A mobile app complements the web experience. Distribution is built around a branch network covering all 25 districts, supplemented by door-to-door pickup (including scheduled and recurring pickups for regular shippers), a 24-hour hotline, and WhatsApp-based sales and support.

The company generates revenue primarily through transaction-based fees across its delivery services. Cash-on-delivery (COD) is a central mechanic for e-commerce merchants, with cash settlements every 15 days; the maximum liability per waybill is Rs. 5,000. Pricing is not publicly disclosed, but bulk delivery carries special rate tiers. No external funding rounds, parent entities, M&A activity, or disclosed revenue figures are present in the available sources, and Domex operates as an independent private company with 11-50 employees.

Name

Domestic Express

Legal name

Domestic Express (Pvt) Ltd

Website

https://domex.lk

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Domestic Express (Domex) is a Sri Lankan domestic courier and logistics company founded in 2000, offering islandwide parcel delivery across all 25 districts — including same-day, overnight, weekend, bulk, and COD services — to e-commerce merchants, corporate clients, and individual consumers via a web portal, mobile app, and branch network.

Ownership category

akta.pro rank

Headquarters

HQ city

Boralesgamuwa

HQ country

Sri Lanka

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. E-Commerce Delivery Services: Delivery services for e-commerce businesses including cash on delivery (COD) with cash settlement every 15 days, daily delivery status updates, and affordable handling charges.
2. Overnight/Next-Day Delivery: Priority delivery service for urgent courier needs with guaranteed next-day delivery across Sri Lanka.
3. Same-Day Delivery: High-priority delivery within Colombo (zones 1-15) for documents and packages requiring immediate delivery.
4. Special Package Delivery: Handling of fragile parcels requiring extreme care including cakes, flower bouquets, gifts, hampers, and other special items.
5. Bulk Delivery Services: Flexible bulk delivery solutions with rapid transport options and special pricing rates for large-volume shippers.
6. Weekend Deliveries: Delivery service operating on Saturdays to meet customer needs beyond standard weekday operations.
7. Tender Collection & Delivery: Collection and delivery of tender documents with cash handling and timely tender submission services.
8. Cash on Delivery Settlement: COD service with cash settlement every 15 days for e-commerce merchants.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Domestic Express operates a domestic courier and last-mile delivery service across Sri Lanka, offering door-to-door parcel delivery, e-commerce fulfillment with cash-on-delivery and bi-weekly cash settlement, same-day delivery within Colombo, overnight/next-day delivery, Saturday weekend deliveries, bulk shipment solutions, and specialized handling for fragile items and confidential or tender documents. Customers access these services through branch drop-offs, scheduled pickups, a web client portal, and a mobile application with real-time online tracking.

Product overview

Domestic Express (Domex) operates as a domestic courier service company in Sri Lanka offering a unified logistics platform. The core service portfolio includes E-Commerce Delivery with cash-on-delivery settlement, Overnight Delivery Service for next-day shipments, Same Day Delivery within Colombo zones 1-15, Weekend Deliveries on Saturdays, Special Package Delivery for fragile items, Bulk Delivery with flexible pricing, Confidential Document Handling, and Tender Collection & Delivery Service. The company also offers Zoomit (a tracking and communication sub-brand), a Client Portal for online shipping management, and a Mobile App for on-the-go package management. These products work together as an integrated domestic delivery ecosystem serving both individual and corporate customers across Sri Lanka.

Differentiator

Problem solved

Functional benefit

Brands

• Zoomit: A revolutionary new service addition to Domex featuring state-of-the-art tracking, real-time updates, and seamless communication for faster, more reliable deliveries.

Products and services

• E-Commerce Delivery with Cash on Delivery Last-mile delivery service for online merchants that includes cash-on-delivery (COD) collection from recipients, daily delivery status updates, affordable per-parcel handling charges, and cash settlement to the merchant every 15 days. Designed for Sri Lankan e-commerce sellers needing reliable domestic fulfillment.
• Overnight / Next-Day Delivery Priority next-day courier service for urgent shipments, with guaranteed overnight delivery of packages across Sri Lanka. Intended for time-sensitive documents and parcels that must arrive the following day.
• Same-Day Delivery (Colombo zones 1-15) High-priority delivery service providing same-day delivery of documents and packages within Colombo zones 1-15, subject to stated terms and conditions. Designed for urgent in-city shipments that cannot wait until the next day.
• Weekend Deliveries (Saturday) Delivery service operating on Saturdays to fulfill customer shipments that fall outside standard weekday operations. Differentiates Domex from competitors that do not offer weekend delivery.
• Special Package Delivery (Fragile Items) Specialized delivery service for fragile parcels requiring careful handling, including cakes, flower bouquets, gifts, hampers, and other delicate or special-occasion items. Marketed to both individuals sending gifts and to gifting businesses.
• Bulk Delivery Flexible, high-volume shipment solutions catering to large-volume shippers, including rapid transport options and special negotiated pricing rates for bulk deliveries.
• Confidential Document Handling Secure delivery service for confidential documents such as legal papers and tender submissions, with assurance of complete security and safety during transit, subject to a published per-waybill liability cap of Rs. 5,000.
• Tender Collection and Delivery Service End-to-end handling of tender documents for corporate clients, including physical collection, cash handling (where applicable), and timely delivery and submission of tender paperwork to the designated authority.

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• PostEx: Pakistan-based digital-first COD courier and logistics fintech that combines e-commerce shipping with rapid seller settlement; comparable emerging-market peer that has scaled the very model Domex is operating.

Regional players

• Leopard Courier (Pakistan): South Asia-focused domestic courier with extensive branch network and e-commerce/COD capabilities - highly analogous to Domex in operational shape, scale, and emerging-market COD reliance.
• Royal Express Couriers: South Asian domestic courier operating comparable last-mile and COD parcel services in a similar emerging-market context, providing a useful analogue for Domex's business model and unit economics.

Broad incumbents

• BlueDart Express: India's largest express air and ground integrator offering time-definite domestic parcel services; relevant analogue for the express layer of Domex's overnight/next-day product portfolio.
• Aramex Sri Lanka: Middle East-anchored regional courier with South Asian operations offering COD and e-commerce logistics; comparable emerging-market courier model with broader geographic footprint than Domex.
• DHL Express Sri Lanka: Global integrator with Sri Lankan domestic operations and enterprise sales force; competes with Domex primarily in the corporate/document segment and upper-end e-commerce volumes.
• DTDC (Sri Lanka / India): Large South Asian courier and parcel network with comparable express and COD services; broader regional incumbent that competes with Domex through scale and cross-border capability.
• FedEx Sri Lanka: Global express integrator operating in Sri Lanka for international and time-sensitive domestic shipments; broad incumbent that competes for high-value and document logistics work Domex also targets.

Direct peers

• Skynet Worldwide Express (Sri Lanka): Domestic and regional courier operating in Sri Lanka with door-to-door parcel services; directly competes with Domex for both individual and corporate courier volumes within Sri Lanka.
• Pronto Lanka: Sri Lankan domestic courier and last-mile delivery competitor offering similar parcel, COD, and same-day services directly competing with Domex in the same geography and customer segments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/domestic-express-pvt-ltd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Domestic Express