Leasehold Advisory Service

What Leasehold Advisory Service does

The Leasehold Advisory Service (LEASE) is a UK government-funded, independent advisory body that provides free initial summary legal advice on residential leasehold and park home law to consumers in England and Wales. It was founded in 1993, is registered as a non-profit in England (company number 3296985), is headquartered in London at 2 Marsham Street, and is overseen by a board appointed by the Ministry of Housing, Communities and Local Government (MHCLG), with additional grant funding from the Welsh Government. Its primary users are residential leaseholders, park home owners, prospective property buyers, and high-rise building leaseholders — in particular flat owners, with 82% of enquiries relating to flats and 42% originating from London, and service charges as the top enquiry topic at 31% of all enquiries.

LEASE's core offering is a web-based advisory platform at lease-advice.org, supplemented by a suite of integrated digital tools: a Lease Length Checker (integrated with HM Land Registry data), a Lease Extension Calculator, a library of template letters, a searchable tribunal decisions database, an e-learning platform (learn.lease-advice.org), and a mobile application with offline functionality. Human advisory channels include 15-minute telephone appointments with legally qualified advisers, written enquiries, and in-person outreach events for groups of 30 or more. AI is used in a narrow, internal capacity: recorded telephone advice calls are processed by secure AI software to produce transcriptions and summaries that support training and quality assurance.

LEASE has no commercial pricing model. All advice and tools are provided free of charge, with the organisation's operating costs funded by MHCLG grant and Welsh Government grant. Go-to-market is effectively a hybrid of product-led growth (self-serve digital tools and content) and community-led outreach (events, webinars, newsletters). The strategic posture is governed by public-interest obligations rather than revenue maximisation, with the leadership — including a newly appointed Chief Executive, Dr Kion Ahadi, in February 2026 — focused on digital modernisation, content depth, and alignment with the upcoming Commonhold and Leasehold Reform Bill.

Name

Leasehold Advisory Service

Legal name

Leasehold Advisory Service

Website

https://lease-advice.org

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

The Leasehold Advisory Service (LEASE) is a UK government-funded, independent body that provides free legal advice on residential leasehold and park home law to consumers in England and Wales via a digital platform, self-service tools, telephone appointments, and outreach events.

Ownership category

akta.pro rank

Product category

Legal Advisory Services

NAICS

Rental and Leasing Services (532)

SIC

Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Residential Lease Administration & Tenant Services (BPAJAFAL)

akta.pro secondary industry

Property Management Advisory & Leasing Administration (FSAEAJAN)

Keywords

• Residential leasehold advice
• Park homes guidance
• Lease extension information
• Leaseholder rights advice
• Property law advisory

Headquarters

HQ city

Ilford

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Government Funding: LEASE is primarily funded by the Ministry of Housing, Communities and Local Government (MHCLG). Additional grant funding is received from the Welsh Government. The service is provided free of charge to all users.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

LEASE is a government-funded independent advisory body that provides free initial legal advice and information on residential leasehold and park home law to consumers in England and Wales. Its offering comprises a self-service digital advice portal, interactive tools (lease length checker, lease extension calculator), template letters, an e-learning platform, a mobile app, and a tribunal decisions database, supplemented by 15-minute telephone appointments and written enquiry responses from legally qualified advisers.

Product overview

The Leasehold Advisory Service (LEASE) operates as a government-funded, independent advice body offering a comprehensive digital platform for residential leasehold and park home law in England and Wales. The core offering is the website portal (www.lease-advice.org) which provides free online advice guides, FAQs, and information across all leasehold topics including lease extensions, service charges, buying freehold, building management, and disputes. The digital product suite includes interactive tools (Lease Length Checker, Lease Extension Calculator), a document resource library (Template Letters), an e-learning platform (learn.lease-advice.org), a mobile app for offline access, and a tribunal decisions database. LEASE also provides direct advisory services via telephone appointments and written enquiries, supplemented by Welsh language content and dedicated park homes advice via a separate subdomain (parkhomes.lease-advice.org). The organization uses AI-powered call transcription and summarization for internal training and quality assurance purposes.

Differentiator

Problem solved

Functional benefit

Products and services

• LEASE Website and Online Advice Portal The primary website providing free government-funded advice on residential leasehold and park home law in England and Wales, with downloadable guides, FAQs, and comprehensive information across all leasehold topics.
• Lease Length Checker Tool Digital tool allowing users to check the length of a lease on a property in England and Wales using HM Land Registry data, providing remaining term information and guidance on whether to extend.
• Lease Extension Calculator for Flats Calculator tool to help leaseholders of flats estimate costs involved in extending their lease.
• Template Letters Library Collection of downloadable template letters for leaseholders including requests for repairs, lease extensions, freehold purchases, service charge challenges, and various landlord communications.
• E-learning Platform Online learning platform offering free courses on residential leases, being a company director, dispute resolution, and the Building Safety Act 2022 for resident directors.
• LEASE Advice Mobile App Mobile application providing offline access to the most popular leasehold advice content, installable on home screen across devices.
• Tribunal Decisions Database Online searchable database of leasehold tribunal decisions in England and Wales.
• Telephone and Written Advice Service Free initial summary legal advice via 15-minute phone call appointments with legally qualified advisers, or written email enquiries. Up to 3 enquiries per month, 10 per year permitted.
• Park Homes Advice Website Dedicated website providing advice specifically for park home owners and prospective residents in England and Wales.
• Data Insights Reports Published data reports providing snapshots of LEASE's operational performance and key sector trends, including annual data on enquiries and demographics.

Quantifiable outcome

• 1.4 million annual website users seeking leasehold advice
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature5 records

Partnerships

One partnership is on record.

• HM Land Registry (HMLR)coreTechnology or IntegrationData provider for the lease length checker tool. LEASE uses HMLR data to provide lease term information to users. Email address and IP address collection is required by HMLR for service provision.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Law Society of England and Wales: Professional body for solicitors; LEASE's new CEO previously led Strategy & Insight there. Comparable because it curates housing-law expertise and signals users toward specialist leasehold solicitors beyond the 15-minute LEASE cap.
• Citizens Advice: Statutory national advice network in England and Wales funded by government. Comparable as a publicly funded free advisory service touching housing, consumer, and legal questions, though much broader in scope than LEASE's leasehold/park homes niche.
• Propertymark: UK professional body for property agents, surveyors, and managers. Comparable as an authoritative industry voice on leasehold management practice, although it represents agents rather than advising leaseholders directly.
• Shelter: Major UK housing charity providing free housing advice, web content, and helpline services. Overlaps with LEASE on housing/tenure advice but operates a much wider remit including social renting and homelessness.
• RICS (Royal Institution of Chartered Surveyors): Global professional body that sets standards for surveyors and valuers involved in lease extensions and freehold enfranchisement. Comparable as a source of authoritative guidance on the valuation and surveying side of leasehold matters.

Emerging players

• The Property Ombudsman: UK government-approved redress scheme for property agents and letting agents. Comparable as a dispute-resolution pathway for leaseholders complaining about management, directly adjacent to LEASE's service charges and disputes content.
• National Residential Landlords Association: Membership body for landlords that publishes guidance on lease arrangements, service charges, and landlord obligations. A counterparty voice in leasehold disputes and a comparable authoritative content publisher, though landlord-facing rather than leaseholder-facing.
• Leasehold Reform (leasehold reform campaign groups): Grassroots and trade campaigns pushing for UK leasehold reform. Comparable because they drive the policy debate that LEASE responds to, and they signpost users to LEASE for authoritative technical advice.

Direct peers

• HomeOwners Alliance: Consumer-facing UK organisation offering practical advice on home ownership, leasehold, and property purchase. Founded and led by Paula Higgins, who sits on LEASE's board, making it a tightly coupled peer in the homeowner advice space.
• Leasehold Knowledge Partnership: Campaign and advice body focused on leasehold reform, chaired by Martin Boyd who is also Chair of LEASE. Closely aligned mission (leaseholder advocacy and reform) and likely share content/insights with LEASE.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/LEASEonline
• Facebookfacebook.com/Leasehold
• LinkedInlinkedin.com/company/leasehold-advisory-service

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Leasehold Advisory Service