Frances Mahon Deaconess Hospital

What Frances Mahon Deaconess Hospital does

Frances Mahon Deaconess Hospital (FMDH) is a voluntary, non-profit, 25-bed rural hospital based in Glasgow, Montana, that has served Northeast Montana and Valley County since 1911. It functions as the primary and most advanced healthcare provider across a large, low-density geographic radius, treating approximately 30,000 patients annually. The hospital delivers a broad clinical portfolio spanning emergency medicine, primary care, specialty care (orthopedics, OB/GYN, general surgery, spine), laboratory, radiology (including Hologic 3D digital tomography mammography and DEXA), pharmacy, rehabilitation, labor and delivery, maternal fetal medicine, infusion therapy, pain management, audiology, home oxygen/DME, public health, and an on-site medical spa (Hi-Line Med Spa). A visiting-specialist program brings specialists to Glasgow to reduce patient travel to larger metropolitan facilities.

Technologically, FMDH operates standard healthcare IT infrastructure rather than proprietary platforms: VMware Horizon for staff desktop/EHR access, a patient portal (Phm-PhmHome) supporting scheduling, records access, medication lists, and online bill pay, a Price Estimator/price-transparency tool, and telehealth capabilities. Its most differentiated capability is a TeleHealth Behavioral Health Crisis Program, launched March 2023 in partnership with Intermountain Healthcare, using high-definition cameras and audio equipment in patient rooms to connect clinicians with behavioral health specialists 24/7, reducing crisis-evaluation wait times to an average of 15 minutes.

As a non-profit critical access hospital, FMDH generates revenue through fee-for-service patient care billed on services rendered, with financial assistance available to qualifying patients; revenue is reinvested into facility and services rather than distributed. Its go-to-market is effectively direct-to-community, driven by its role as the regional healthcare provider, physician referrals, community outreach, and the FMDH Foundation (established 1982). The hospital is led by CEO Nickolas Dirkes, employs 251–500 staff with over 30 credentialed providers, holds Joint Commission Accreditation, and in 2023 became the first Montana hospital to earn the Joint Commission's Advanced Total Hip and Knee Replacement Certification.

Name

Frances Mahon Deaconess Hospital

Legal name

Frances Mahon Deaconess Hospital

Website

https://www.fmdh.org

Company type

Private

Founded year

1911

Operating status

Operating

Headcount range

251–500 employees

Short description

Frances Mahon Deaconess Hospital is a non-profit, 25-bed rural critical access hospital in Glasgow, Montana, serving roughly 30,000 patients annually across Northeast Montana with emergency, primary, specialty, and telehealth care since 1911.

Ownership category

akta.pro rank

Product category

Community Hospital Services

NAICS

General Medical and Surgical Hospitals (6221), Ambulatory Health Care Services (621), Offices of Physicians (62111)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Critical Access & Rural Hospitals (HLAFAAAG)

akta.pro secondary industry

Ambulatory Specialty Clinics (Multi-Specialty & Single-Specialty) (HLAFABAA)

Keywords

• Rural hospital services
• Emergency medical care
• Primary care clinic
• Specialty healthcare
• Behavioral health crisis

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Patient Care Services: The hospital generates revenue through providing medical services to patients including emergency care, primary care, specialty care, laboratory services, radiology, pharmacy, rehabilitation, labor and delivery, and other clinical services. As a non-profit critical access hospital, revenue is reinvested into facility and services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Frances Mahon Deaconess Hospital is a voluntary, non-profit, Joint Commission-accredited 25-bed rural community hospital in Glasgow, Montana, delivering primary care, specialty care, 24/7 emergency medical services, rehabilitation, laboratory, radiology, pharmacy, labor and delivery, behavioral health crisis care, and visiting specialist services to approximately 30,000 patients annually across Northeast Montana. The hospital supplements in-person care with a Patient Portal for appointments, records, and bill payment, TeleHealth for remote behavioral health crisis evaluations through a partnership with Intermountain Healthcare, and a Price Estimator Tool for cost transparency.

Product overview

Frances Mahon Deaconess Hospital is a 25-bed rural hospital serving Northeast Montana since 1911, offering a comprehensive portfolio of clinical services and patient-facing digital tools. The hospital operates Glasgow Clinic Primary Care for routine care and Glasgow Clinic Specialty Care featuring OB/GYN, orthopedics, and general surgery departments. Clinical services include emergency care, laboratory, radiology (with mammography and DEXA scans), pharmacy, rehabilitation (physical therapy, occupational therapy, cardiac rehab), behavioral health (with TeleHealth crisis services via Intermountain Healthcare partnership), labor and delivery, infusion therapy, and home medical equipment. Patient-facing digital services include a secure Patient Portal for scheduling, records access, and bill payment, plus a Price Estimator Tool. The Hi-Line Med Spa provides esthetic services. The FMDH Foundation supports the community through scholarships and medical equipment funding.

Differentiator

Problem solved

Functional benefit

Products and services

• Glasgow Clinic Primary Care Routine primary care clinic providing check-ups, vaccinations, screenings, and treatment for common illnesses for patients of all ages in Northeast Montana.
• Glasgow Clinic Specialty Care Specialty clinics covering OB/GYN, orthopedics, and general surgery with visiting specialists providing advanced care close to home.
• Emergency Medical Services 24/7 emergency medical care for acute and life-threatening conditions at the Glasgow campus.
• Rehabilitation Services Physical therapy, occupational therapy, pelvic floor physical therapy, cardiac rehab, and pulmonary rehab services.
• Laboratory Services Diagnostic laboratory testing including complete blood count, basic metabolic panel, and lipid panel services.
• Radiology Services Imaging services including mammography with Hologic digital tomography machine, DEXA scans, and general radiology.
• Pharmacy Hospital pharmacy providing medication dispensing and management services for patients.
• Behavioral Health Crisis Services Mental health and crisis services including TeleHealth-based 24/7 behavioral health crisis evaluations through the Intermountain Healthcare partnership for patients experiencing severe depression, anxiety, suicidal thoughts, and substance-related crises.
• Labor, Delivery and Recovery Obstetric services for labor, delivery, and postpartum care for expectant mothers in Northeast Montana.
• Audiology & Hearing Aid Services Hearing evaluations, hearing aid fitting, and related audiology services.
• Infusion Therapy Intravenous infusion therapy services for various medical conditions administered at the hospital.
• Home Oxygen & Durable Medical Equipment Home oxygen therapy and durable medical equipment for patient home care.
• Maternal Fetal Medicine Specialized care for high-risk pregnancies and fetal health monitoring.
• Nutrition Services and WIC Dietitian services, personalized nutrition plans, and the Women, Infants, and Children supplemental nutrition program.
• Pain Management Services Chronic pain evaluation and treatment including dry needling therapy.
• Public Health Community public health services and programs serving Valley County and surrounding areas.
• Visiting Specialists Program Specialists visiting the Glasgow campus to deliver specialty care locally, eliminating long-distance travel for patients.
• Esthetic Services (Hi-Line Med Spa) Medical spa services including Botox, dermal fillers, and chemical peels.
• Patient Portal Secure online portal allowing patients to schedule appointments, access medical records including lab results and visit summaries, view medication lists, and pay bills.
• TeleHealth Services Virtual healthcare visits using video technology enabling remote consultations and behavioral health crisis services through the partnership with Intermountain Healthcare.
• Price Estimator Tool Online tool for estimating costs of hospital services and procedures, supporting price transparency.

Quantifiable outcome

• Approximately 30,000 patients served annually at the rural hospital in Northeast Montana
• +2 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core and minor.

• Intermountain HealthcarecoreStrategic or Co-development Partner · 21 March 2023Frances Mahon Deaconess Hospital partnered with Intermountain Healthcare's Behavioral Health Crisis Program to improve access to crisis treatment for patients using TeleHealth technology. The program began March 21, 2023, connecting FMDH clinicians with Intermountain behavioral health specialists 24/7 via high-definition cameras and audio equipment in patient rooms. The service provides rapid evaluations for patients in crisis including severe depression, anxiety, suicidal thoughts, and drug-related issues, with average wait times of 15 minutes. This partnership helps avoid patient transfers and keeps patients closer to home and family.
• Prairie Ridge VillageminorStrategic or Co-development PartnerFMDH partners with Prairie Ridge Village to further help residents in the community. Prairie Ridge Village is a community organization providing additional support services to residents in the Valley County area.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Sidney Health Center: Sidney Health Center is a critical access hospital in Sidney, MT operating a comparable small-bed, broad-service-line rural model in Eastern Montana. Direct structural peer to FMDH in scale, geography, and service mix.
• Glendive Medical Center: Glendive Medical Center is a rural critical access hospital in Eastern Montana offering similar primary, emergency, and specialty services to a comparable catchment. Closest like-for-like rural Montana peer to FMDH.
• Holy Rosary Healthcare (Miles City): Holy Rosary is a regional critical access hospital in Miles City, MT serving a similar rural Eastern Montana population with comparable service breadth. Same regulatory and reimbursement environment as FMDH.

Broad incumbents

• Sanford Health: Sanford Health is one of the largest rural health systems in the US, operating critical access and community hospitals across the Northern Plains. Comparable rural care delivery model at system scale, including TeleHealth and visiting specialist programs.
• Benefis Health System: Benefis is a large regional health system in Great Falls, MT that serves as a referral destination for rural facilities like FMDH. Comparable Montana footprint but materially larger scale and broader specialty depth.
• Billings Clinic: Billings Clinic is Montana's largest health system serving as the tertiary referral hub for rural hospitals statewide, including FMDH. Comparable Montana healthcare delivery but at significantly greater scale and specialty breadth.
• Avera Health: Avera Health is a large regional health system headquartered in Sioux Falls, SD operating critical access hospitals across the rural Upper Midwest. Comparable rural hospital management and TeleHealth-enabled service model, though at system scale.
• St. Vincent Healthcare (Billings): St. Vincent Healthcare is a regional referral hospital in Billings, MT receiving patient transfers from rural facilities like FMDH. Comparable Montana footprint and Catholic non-profit operating model, but at substantially larger scale.

Regional players

• McKenzie County Healthcare Systems: McKenzie County Healthcare Systems operates a critical access hospital in Watford City, ND, near the Montana border. Comparable small-bed rural facility with a similar visiting-specialist-driven service model.
• CHI St. Alexius Health (Williston): CHI St. Alexius Health operates critical access hospitals in western North Dakota adjacent to FMDH's catchment, including in Williston. Comparable rural model and service scope, serving a bordering geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/fmdhospital
• LinkedInlinkedin.com/company/frances-mahon-deaconess-hospital

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Frances Mahon Deaconess Hospital