TOP Business

What TOP Business does

TOP Business GmbH is a Nuremberg-based telecommunications training and consulting company, founded in 1994 through a management buy-out of the Philips Akademie (1989) and wholly owned since 2013 by the non-profit Grundig Akademie foundation. The company specializes in certified training for Mitel enterprise communications platforms — including MiVoice MX-ONE, MiVoice Business, MiContact Center Enterprise, MiCollab, and the AI-enabled Mitel CX (MCX) — delivered under an Authorized Training Partner agreement in place since 2015. Operations are run from a 3,200 m² training center with 15 classrooms in Nuremberg, supplemented by an international freelancer trainer network across EMEA, MENA, and the Caucasus.

Name

TOP Business

Legal name

TOP Business GmbH

Website

https://topbusinessgmbh.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

51–100 employees

Short description

TOP Business GmbH is a Nuremberg-headquartered Mitel Authorized Training Partner that delivers certified telecommunications training (MiVoice MX-ONE, MiVoice Business, MiCC Enterprise, Mitel CX) in classroom, remote, and hybrid formats across EMEA, MENA, and the Caucasus, serving enterprise customers, Mitel channel partners, and academic institutions.

Ownership category

akta.pro rank

Product category

Telecommunications Training Services

NAICS

Computer Training (611420), Professional and Management Development Training (61143), Management Consulting Services (54161), Computer Systems Design and Related Services (54151)

SIC

Services-Educational Services (8200), Services-Management Consulting Services (8742), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Networking & Telecommunications (Routing/Switching, Wireless, VoIP) (EDABAFAG)

akta.pro secondary industries

IT Architecture & Solutions Design (Enterprise/Cloud Architecture, Integration) (EDABAFAK), Emerging Tech & Specialized Computing (IoT, Edge, AR/VR, Blockchain, HPC) (EDABAFAO), Enterprise Applications User/Admin Training (ERP/CRM/ITSM platforms) (BPAEANAK), Corporate Training Course Marketplaces (B2B Content Libraries) (EDAFAIAH)

Keywords

• Telecommunications training services
• Unified communications training
• PBX certification programs
• Contact center training
• Mitel training partner

Headquarters

HQ city

Nürnberg

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Professional Training Services: Open enrollment training sessions conducted at TOP facilities in Nuremberg or via virtual classroom. Courses cover telecommunications certification (Mitel, MiVoice), contact center solutions, and IT-PBX topics. Revenue recognized upon training delivery with standard 14-day payment terms.
2. Customized In-House Training: Tailored training programs developed and delivered at client premises or via remote instruction. Contract terms require written agreements with pricing based on scope, duration, and customization requirements. Cancellation terms specify 50% fee up to 4 weeks prior, 100% within 2 weeks.
3. Technical Consulting and Presales Support: Presales consultancy services optimizing telecommunications system design for maximum efficiency. Technical support services including remote installation assistance and on-site support for ongoing projects.
4. Cybersecurity Intelligence Services: Preemptive cybersecurity intelligence offerings through CYFIRMA alliance partnership. Services include threat landscape visibility, digital risk protection, and incident response capabilities for enterprise customers.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels4 records

Core offering

TOP Business GmbH provides professional telecommunications training and consulting services, specializing in Mitel platform certification (MiVoice MX-ONE, MiVoice Business, MiCC Enterprise, Mitel CX/MCX, MiCollab, OpenScape Business) and IT-PBX integration topics including virtualization, Linux, and cloud computing. Training is delivered through open enrollment (ILL), remote leader-led (RLL), hybrid, and customized in-house formats in multiple languages across EMEA, MENA, and CIS regions. The company also offers presales technical consulting and resells CYFIRMA preemptive cybersecurity intelligence as an Alliance Partner.

Product overview

TOP Business GmbH is a Mitel Authorized Training Partner offering a comprehensive portfolio of telecommunications training and certification programs. The core offerings center on Mitel unified communications platforms: MiVoice MX-ONE (enterprise IP PBX) and MiVoice Business (SMB/enterprise UC platform), with associated applications including MiCollab (UCC collaboration), MiContact Center Enterprise/MiCC (contact center), and Mitel CX/MCX (AI-powered contact center with chat and voice agents). Additional products include InAttend (operator console), NuPoint (voicemail), MiVoice Border Gateway (security gateway), and MiTeam Meetings (video conferencing). TOP also offers OpenScape Business training and serves as a CYFIRMA Alliance/Reseller Partner for AI-powered cybersecurity intelligence. Training delivery includes classroom (ILL), remote leader-led (RLL), and hybrid formats across multiple languages (German, English, Turkish, Russian, Arabic) from facilities in Nuremberg, Istanbul, and via cloud training rooms.

Differentiator

Problem solved

Functional benefit

Products and services

• MiVoice MX-ONE Certification Training

Quantifiable outcome

• Mitel certification enabling partner status progression and access to Mitel support resources
• +1 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature4 records

Partnerships

Five partnerships are on record, tiered flagship and core.

• Mitel Networks CorporationflagshipChannel Partner/ Reseller/ Distributor · 1 January 2015TOP Business is Mitel Authorized Training Partner since 2015 (following Mitel's acquisition of Aastra). Delivers certified training for Mitel solutions including MiVoice MX-ONE, MiVoice Business, MiCC Enterprise, MiCollab, and Mitel CX/MCX. Supports Mitel's Global Partner Program by providing training that enables partners to earn certification points and achieve partner status levels.
• Grundig Akademie für Wirtschaft und Technik Gemeinnützige Stiftung e.V.flagshipStrategic or Co-development Partner · 1 January 2004Parent organization since 2004. Grundig Akademie Gruppe encompasses training operations in Nuremberg and Gera, Germany, offering technical schools, open seminars, management and IT training, certified degree programs, and corporate training. TOP Business is 100% owned by Grundig Akademie. The partnership provides shared services, internal know-how, personnel capacity, and access to an expanded network of experts, trainers, and consultants.
• KontroncoreStrategic or Co-development PartnerLeading global provider of IoT/embedded computer technology (ECT). TOP and Kontron cooperate in the Deutsche Bahn GeFo Reinvest project, combining telecommunications training expertise with embedded computing technology for railway communication systems.
• Medipol University IstanbulcoreStrategic or Co-development PartnerResearch university in Istanbul with vision for quality education and training. Medipol UNV-Istanbul and TOP Business GmbH cooperate in education and training for 5G-6G technology, combining academic research capabilities with industry training expertise.
• CYFIRMAcoreStrategic or Co-development PartnerAI-powered preemptive cybersecurity intelligence platform. Grundig Akademie Group with TOP Business offers CYFIRMA cybersecurity services as alliance partner, providing threat landscape visibility, digital risk protection, attack surface discovery, and incident response capabilities. CYFIRMA platform protects critical infrastructures worldwide including Fortune 500 companies, defense agencies, banks, and telecommunications providers.

Scale indicators4 records

Recent moves10 records

Expansion highlights5 records

Regional players

• TELC (language training arm): European-language training and certification body offering instructor-led training and standardized test delivery across multiple languages. Comparable to TOP Business in multilingual, multi-jurisdiction training delivery and certification management, though focused on language rather than telecom.
• TÜV Rheinland Akademie: German professional training and certification arm of TÜV Rheinland, offering technical, IT, and management training with strong DACH enterprise traction. Comparable in DACH-focused B2B training delivery, ISO-style quality positioning, and enterprise customer base.

Broad incumbents

• Global Knowledge: Large global IT and business training provider with broad vendor-authorized curricula across networking, cloud, cybersecurity, and project management. Larger player serving the same enterprise IT upskilling demand as TOP Business, with similar reliance on vendor partnerships and corporate training delivery.
• Cegos Group: International corporate training and professional development group with strong European presence and multilingual delivery capability. Comparable to TOP Business in B2B training delivery model, multilingual content, and pedagogical orientation, though broader in non-technical subjects.
• Avaya Training Services (Avaya Learning): Vendor-led training and certification division of a major legacy PBX/UC vendor serving enterprise customers through authorized training partners. Comparable to TOP Business as an incumbent PBX/UC training ecosystem peer, with overlapping product categories in enterprise telephony.

Direct peers

• alfatraining Bildungszentrum: German IT training provider with broad catalog across networking, cloud, virtualization, and IT certifications, delivering in-person and remote training to enterprises and government agencies. Comparable to TOP Business in scale, German footprint, and corporate IT training focus.
• Fast Lane (part of Net Consulting): Long-established European IT training and consulting company offering vendor-certified (Cisco, Microsoft, AWS, etc.) technical training close to TOP's Mitel-focused vendor certification model. Comparable business model of high-touch, instructor-led technical training for enterprise customers.
• GFN AG: Germany-based IT training and education company offering corporate and workforce IT upskilling across networking, cloud, and enterprise applications. Direct competitor to TOP Business in the DACH IT/technical training market, with similar B2B go-to-market and public-funding/enterprise customer mix.

Others

• Grundig Akademie (parent group): Parent organization of TOP Business GmbH and a regional German training provider of technical schools, management, and IT training. Sister entity in the same corporate group; comparable in curriculum mix, target customers, and pedagogical approach, but broader in scope.

Emerging players

• AllSkills Academy: European IT and business training provider with growing catalog of instructor-led and remote corporate training in IT, cloud, and emerging tech. Comparable emerging competitor targeting similar enterprise training demand in EMEA with similar hybrid delivery approach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/topbusinessgmbh

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TOP Business