ARROWS GROUP

What ARROWS GROUP does

ARROWS Groupe is a privately-held French IT services firm and software publisher founded in 2002 and headquartered in Velizy-Villacoublay, with provincial offices in Paris, Toulouse and Nice. The company delivers enterprise IT consulting across five operating streams: infrastructure management (cloud, security, operations, change management — approximately 60% of group revenue), software and platform integration (IBM Lotus/Domino, Microsoft SharePoint/.NET/Exchange/Office 365, Google Apps, mobile platforms including iOS and Android), third-party application maintenance (TMA), training, and software licensing/maintenance. Its proprietary products are ARROWS Helpdesk (IT service management with workflow, asset and SLA tracking) and ARROWS CRM, both built on intranet/extranet architecture; the firm also resells third-party licenses from IBM, Microsoft and Google.

The client base is concentrated in large French enterprises across banking (BNP, Oddo & Cie), insurance (Allianz), construction (Vinci, Lafarge, Groupe Bergerat Monnoyeur), energy (Total, Suez, EDF), transportation (Alstom), pharmaceuticals (Sanofi), telecommunications (Orange), retail (Sephora), media (TF1), public-sector culture (Bibliothèque Nationale de France) and aerospace (EADS). Approximately 50 consultants serve these accounts, primarily through direct enterprise sales and on-site consulting engagements (75% of infrastructure revenue is delivered at client sites, with the balance from the Paris expertise center).

The business model combines professional-services revenue (consulting, TMA, training, infrastructure operations) with licensing/royalties revenue (proprietary software maintenance and third-party license resale), supported by IBM Premier, Microsoft, and Google partnership statuses that enable certified implementations and channel-margin economics. In 2025 the group launched ARROWS DIGITAL (also branded Arrows Intelligence), a wholly-owned subsidiary packaging AI strategy, generative AI use cases, AI Act compliance and responsible AI governance consulting. The company has remained under founder/management ownership since inception (Danaëlle Delauney serves as PDG) with no disclosed institutional investors or external capital events.

Name

ARROWS GROUP

Legal name

Arrows Groupe

Website

https://arrows.fr

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

Arrows Groupe is a French IT services firm and software publisher founded in 2002, providing consulting, infrastructure management, integration, mobile development, and AI advisory services to large French enterprises across banking, energy, transport, construction, and government.

Ownership category

akta.pro rank

Product category

IT Consulting and Enterprise Software Services

NAICS

Management, Scientific, and Technical Consulting Services (5416), Management Consulting Services (54161), Engineering Services (54133)

SIC

Services-Engineering, Accounting, Research, Management (8700), Services-Management Consulting Services (8742), Services-Engineering Services (8711)

akta.pro primary industry

Enterprise Application UX, Portals & Low-Code Extensions (BPAEAGAM)

akta.pro secondary industry

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• IT consulting services
• Enterprise software development
• Infrastructure management
• AI consulting
• Helpdesk software

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Infrastructure Services: Infrastructure division represents nearly 60% of group revenue, approximately 2M euros, with 75% from on-site consulting at clients and 25% from the Paris expertise center.
2. Software Licensing and Maintenance: Sale and maintenance of proprietary software products including ARROWS Helpdesk and ARROWS CRM, plus resale of third-party software licenses (IBM, Microsoft, Google).
3. Training Services: Training services for software implementation, user training, supervisor training, and administrator training. Company is approved for 1% training organization.
4. Application Maintenance (TMA): Third-party application maintenance including MCO (Maintien en Condition Opérationnelle), TMA, application management, and hosting services.
5. AI Consulting: AI strategy consulting through Arrows Intelligence subsidiary covering diagnostic, roadmap, responsible AI, and change management services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Arrows Groupe is a French IT services company and software publisher providing enterprise consulting, infrastructure management, collaborative business solutions, and mobile application development. The company sells proprietary software products (ARROWS Helpdesk for IT service management and ARROWS CRM for customer relationship management) and delivers AI consulting services through its Arrows Intelligence subsidiary, focusing on generative AI, responsible AI governance, and AI Act compliance for large enterprise clients.

Product overview

ARROWS GROUP is an IT services company (SSII) and software publisher offering a portfolio of proprietary products and professional services. Its core software products include ARROWS CRM (customer relationship management) and ARROWS Helpdesk (IT service management), both built on an intranet/extranet architecture. The company operates through specialized divisions covering Infrastructure (cloud, security, operations), Integration (IBM/Microsoft/Google platforms), Mobile Development, Collaborative Business, and Consulting. In 2025, the company launched ARROWS Digital/Arrows Intelligence as a dedicated AI consulting subsidiary focused on generative AI, responsible AI, and AI Act compliance. The group primarily serves enterprise clients in sectors including energy, industry, finance, and telecommunications.

Differentiator

Problem solved

Functional benefit

Brands

• ARROWS HELPDESK: Logiciel de gestion helpdesk conçu autour d'une architecture Intranet ou Extranet, avec fonctionnalités avancées de workflow, gestion de parc et partage de l'information.
• ARROWS CRM

Products and services

• ARROWS CRM Customer relationship management software built around Intranet or Extranet architecture for rigorous management of customer requests, with workflow optimization, SLA compliance tracking, and productivity features. Designed for enterprise client service management.
• ARROWS Helpdesk IT service management software built around an Intranet or Extranet architecture featuring advanced workflow management, asset management, knowledge sharing, SLA compliance tracking, statistics generation, and self-service portal capabilities. For enterprise helpdesk and incident management operations.
• Arrows Intelligence AI Consulting AI consulting services including strategic AI diagnosis, AI Act compliance advisory, responsible AI governance, generative AI use case development, and organizational change management for AI adoption. Targeted at enterprises implementing AI solutions with proper governance frameworks.
• Infrastructure Services Cloud, security, change management, and IT operations services representing approximately 60% of group revenue. Includes consulting, operational maintenance, technical support, and outsourced IT management for enterprise clients.
• Integration Services Software and solution integration covering IBM Lotus Notes/Domino, Microsoft SharePoint/.NET/Exchange/Office 365, Google Apps, Java/J2EE, and mobile platforms including iOS and Android. For enterprises deploying collaborative and productivity platforms.
• Collaborative Business Solutions Collaboration platform implementation and migration services including IBM ICS, Microsoft SharePoint/Yammer/Lync/Office 365, and Google Workspace solutions. Messaging migration projects delivered for enterprise clients.
• Mobile Development Services Native and web mobile application development for iOS and Android, including enterprise mobility management, responsive web design, and cross-device optimization for enterprise clients.
• Application Maintenance (TMA) Third-party application maintenance including operational maintenance (MCO/Maintien en Condition Opérationnelle), TMA (Tierce Maintenance Applicative), application management, functional support, and hosting services for enterprise clients.
• Training Services Software training services for end users, supervisors, and administrators, including product-specific training for ARROWS solutions and partner platforms. Company is approved as a training organization.
• Consulting / AMO Services IT consulting and project assistance (AMO - Assistance à Maîtrise d'Ouvrage) covering systems and networks, messaging, and collaborative business solutions for enterprise transformation projects.

Named customers19 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft partner in network infrastructure domain. Status recognizes ARROWS competence in implementation, support, and development of Microsoft-based solutions. Consultants are certified on Microsoft technologies including .NET, Exchange, Office 365, SharePoint, and virtualisation platforms.
• GooglecoreChannel Partner/ Reseller/ DistributorSoftware partner and reseller of Google Apps applications. ARROWS can advise, migrate environments, resell Google licenses, and develop custom applications on Google Cloud Platform. Google partnership created dedicated 'Google Apps' department for multi-service cloud offerings.
• IBMcoreTechnology or IntegrationIBM Premier Business Partner. ARROWS provides IBM software licenses (Lotus, DB2, Tivoli, WebSphere, Rational) and manages maintenance contracts (Passport). Certified specialists assist with implementation and configuration of IBM collaboration solutions.

Scale indicators4 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Aubay: French IT services and consulting firm of similar size focused on digital transformation, application development, and infrastructure services for enterprise clients across France and adjacent European markets.
• Neurones: French IT services group providing infrastructure, application management, and digital transformation — comparable by service portfolio mix and French enterprise client base.
• Micropole: French digital services firm with BI, data, and digital transformation consulting — comparable mid-sized boutique serving French enterprise accounts with a similar services-plus-platform mix.
• SQLI: French digital services company with a similar blend of consulting, technology integration, and proprietary digital commerce/mobility solutions targeted at enterprise clients.
• Devoteam: French-headquartered IT consulting firm specializing in digital transformation, cloud (Google Cloud Premier Partner), and AI services. Closest comparable by size profile, vendor partnership strategy, and French mid-market enterprise focus.
• Hardis Group: French IT services and software publisher offering consulting, application development, and proprietary solutions — a comparable boutique-to-mid-market French firm combining services with homegrown products.

Broad incumbents

• Accenture: Global management and technology consulting leader with significant AI strategy, cloud transformation, and managed services practices — the scaled competitor that increasingly wins the kind of enterprise mandates Arrows targets.
• Sopra Steria: Major French-headquartered IT services and software firm offering consulting, systems integration, and proprietary solutions across Europe — same vertical mix but at materially larger scale.
• Altran (Capgemini Engineering): Engineering and R&D services firm (now part of Capgemini Engineering) with embedded software expertise — directly comparable to Arrows' work with Alstom, EADS, and EDF on embedded and industrial software.
• Capgemini: Global IT services leader headquartered in France, with deep enterprise IT consulting, cloud, and AI capabilities — represents the scaled incumbent Arrows competes against in enterprise AI and transformation mandates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/groupe-arrows

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ARROWS GROUP