HopeWorks

What HopeWorks does

HopeWorks is a 501(c)(3) nonprofit organization founded in 1985 and headquartered in Albuquerque, New Mexico, that operates one of the largest integrated homeless-services and behavioral-health platforms in the state. The organization delivers a whole-person care model across eight sub-branded programs: Pathways to Hope (street outreach), Day Shelter of Hope / Susan B. Sager Day Shelter, HopeFound (Housing First placement), Hope Village (42-unit permanent supportive housing — New Mexico's first newly constructed single-site PSH project), Recovering Hope Behavioral Health Center (outpatient therapy and psychiatric medication management), Psycho-Social Rehabilitation (clubhouse-based day program), Assertive Community Treatment (ACT), and Project Hope (3–6 month criminal-justice re-entry). It also operates a dedicated street-outreach team and accepts referrals from behavioral-health providers and property-management partners such as Monarch Properties for Hope Village.

The business model combines fee-for-service Medicaid and Medicare reimbursement for behavioral-health services (enabled by HopeWorks' designation as a Community Mental Health Center), government contracts, individual and corporate donations, foundation grants, planned gifts, and donor-advised funds. Direct services to individuals experiencing homelessness — including the day shelter, case management, housing placement, and PSH — are provided free of charge; outpatient therapy and psychiatry use a sliding-scale fee for uninsured or privately insured clients. Approximately 10,000 individuals are served annually.

Distribution is entirely direct and physically anchored: five documented locations on a downtown Albuquerque campus (1120 2nd St NW headquarters, 1201 3rd St NW day shelter, 1215 3rd St NW Hope Village PSH, 1216 4th St NW behavioral health, and 1128 2nd St NW outreach offices), supported by a multi-channel fundraising engine (website, newsletter, monthly community lunches, text-to-give, YouTube "Heart Series," press/media). Leadership transitioned to Heidiliza "Heidi" Shultz as CEO following a prior transition to Leon S. Dixon, Jr. in November 2024.

Name

HopeWorks

Legal name

HopeWorks

Website

https://hopeworksnm.org

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

51–100 employees

Short description

HopeWorks is a 501(c)(3) nonprofit founded in 1985 in Albuquerque, New Mexico, operating one of the state's largest integrated homeless-services platforms — providing street outreach, day shelter, 42-unit permanent supportive housing, outpatient behavioral health, and re-entry programming to roughly 10,000 individuals annually.

Ownership category

akta.pro rank

Product category

Homeless Services and Community Mental Health

NAICS

Temporary Shelters (624221), Other Community Housing Services (624229), Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Mental Health & Crisis Support Services (BPAGACAD), Substance Use Disorder Prevention & Recovery Services (BPAGACAE)

Keywords

• Homeless services
• Behavioral health
• Permanent supportive housing
• Community mental health
• Re-entry program

Headquarters

HQ city

Albuquerque

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Social Services Revenue: HopeWorks generates revenue through government contracts, Medicaid and Medicare reimbursements for behavioral health services, donations from individuals and organizations, and grants. The organization also accepts planned gifts and donor-advised funds.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

HopeWorks delivers direct social and behavioral health services to individuals and families experiencing homelessness in Albuquerque, New Mexico. Its core offerings include a day shelter providing basic needs, street outreach, Housing First placement, 42-unit permanent supportive housing, outpatient therapy and psychiatric medication management, Assertive Community Treatment, Psycho-Social Rehabilitation, and a criminal re-entry program. The organization operates as a Community Mental Health Center and is funded by government contracts, Medicaid/Medicare, donations, and grants.

Product overview

HopeWorks is a nonprofit social services organization offering a comprehensive portfolio of homeless services and behavioral health programs. The organization operates a multi-program service model including street outreach (Pathways to Hope), a day shelter (Day Shelter of Hope/Susan B. Sager Day Shelter), permanent supportive housing (Hope Village - 42 units), and housing placement services (HopeFound using Housing First approach). Behavioral health services include the Recovering Hope Behavioral Health Center offering outpatient therapy and psychiatric medication management, Psycho-Social Rehabilitation (PSR) as a clubhouse-based day program, and Assertive Community Treatment (ACT). Additional programs include Project Hope for criminal re-entry services. The organization was founded in 1985 and serves approximately 10,000 people annually across its Albuquerque, New Mexico locations.

Differentiator

Problem solved

Functional benefit

Brands

• Day Shelter of Hope: Provides a safe place for individuals experiencing homelessness to rest, receive meals, clothing, showers, storage, mail, and engage in community setting.
• Hope Village
• Pathways to Hope
• HopeFound
• Recovering Hope Behavioral Health Center
• Psycho-Social Rehabilitation (PSR)
• Assertive Community Treatment (ACT)
• Project Hope

Products and services

• Pathways to Hope (Outreach)
• Day Shelter of Hope / Susan B. Sager Day Shelter
• HopeFound (Housing First)
• Hope Village
• Recovering Hope Behavioral Health Center
• Psycho-Social Rehabilitation (PSR)
• Assertive Community Treatment (ACT)
• Project Hope (Re-Entry)

Quantifiable outcome

• Approximately 10,000 people access services annually through HopeWorks' comprehensive array of services

Named customers1 record

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered minor and core.

• Albuquerque CEOsminorStrategic or Co-development Partner · 19 May 2025HopeWorks hosted a CEO Luncheon on May 19, 2025 to kick off their 40th Anniversary celebrations, welcoming CEOs from organizations dedicated to serving the homeless population. The event facilitated meaningful conversations and collaboration.
• Monarch Properties, Inc.coreStrategic or Co-development Partner · 20 November 2024Monarch Properties, Inc. is the contracted property management company for Hope Village, HopeWorks' 42-unit permanent supportive housing project. Residents sign a Standard Residential Lease Agreement with Monarch Properties.
• FBT ArchitectsminorOthers · 10 May 2024FBT Architects provided their venue for a special HopeWorks board meeting on May 10 for the election of a new board president, open to community attendance.
• Sandia National LaboratoriesminorOthersSandia National Laboratories employees helped HopeWorks build a community garden, as reported in May 2025 news coverage titled 'From homeless to hopeful.'

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Heading Home Albuquerque: Heading Home is a longstanding Albuquerque nonprofit providing supportive housing and wraparound services for individuals and families experiencing homelessness, with overlapping programs such as housing placement, case management, and rental assistance - directly competes with HopeFound and Hope Village in the same service area.
• Albuquerque Health Care for the Homeless (AHCH): AHCH is a Federally Qualified Health Center Look-Alike and Community Mental Health Center in Albuquerque providing integrated primary care, behavioral health, case management, and shelter/housing services to homeless individuals - the closest direct peer to HopeWorks given overlapping program mix, geography, and revenue model (Medicaid, grants, donations).
• St. Martin's Hospitality Center: St. Martin's is one of Albuquerque's largest day shelter and basic-needs providers for people experiencing homelessness, operating meal service, showers, mail, case management, and transitional housing - directly comparable in scope and target population to the Day Shelter of Hope.

Emerging players

• Community Solutions: Community Solutions runs the Built for Zero initiative helping cities track and reduce homelessness using data-driven, housing-first methods - comparable to HopeWorks' coordinated assessment and Housing First approach, while functioning more as a technical partner/convener than a direct service provider.

Broad incumbents

• Catholic Charities USA: Catholic Charities operates an extensive national network providing emergency shelter, transitional and permanent housing, behavioral health, re-entry, and case management services - largely overlapping the HopeWorks service mix (including Project Hope re-entry) but at vastly greater scale and geographic reach.
• Volunteers of America: Volunteers of America is a large national nonprofit operating a broad portfolio of behavioral health, supportive housing, veterans' services, and re-entry programs across hundreds of sites; comparable to HopeWorks on the integrated housing-plus-behavioral-health service model and Medicaid-billable CMHC operation, but at materially greater scale.
• Mercy Housing: Mercy Housing is one of the largest affordable and supportive housing operators in the United States, providing permanent supportive housing with on-site services - comparable to HopeWorks on the Hope Village PSH product and the Housing-First model, but operating nationally with thousands of units rather than 42.
• The Salvation Army: The Salvation Army operates emergency shelters, transitional and permanent supportive housing, substance-use rehabilitation, and basic-needs services throughout the U.S. - directly comparable to HopeWorks on the integrated shelter-plus-recovery-plus-housing model, but at significantly larger national scale and a broader funding base.

Others

• National Health Care for the Homeless Council: The NHCHC is a national advocacy and research organization supporting HCH projects and medical respite programs serving homeless populations; comparable to HopeWorks through its focus on the intersection of health care and homelessness and Medicaid funding mechanics, although it primarily operates as an association rather than direct provider.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@hopeworksnm
• Xx.com/HopeWorksNM
• Facebookfacebook.com/hopeworksnm
• LinkedInlinkedin.com/company/hopeworksnm

Revenue estimate

Valuation estimate

Number of profiles

Profiles27 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HopeWorks