Queensway-Carleton Hospital

What Queensway-Carleton Hospital does

Queensway-Carleton Hospital is a 355-bed acute care public hospital located at 3045 Baseline Road in West Ottawa, Ontario, founded in 1976 and operating under Ontario's Public Hospitals Act as a not-for-profit institution funded primarily through the Ontario Ministry of Health and the Champlain Local Health Integration Network. It is the only full-service acute care hospital in West Ottawa, serving approximately 500,000 residents annually and functioning as the secondary referral centre for the Ottawa Valley. The hospital delivers care through eight cornerstone programs: Emergency (80,000+ visits annually), Childbirth (~2,500 births per year), Geriatrics, Mental Health (Schedule 1 designated facility with 28 private inpatient rooms), Medicine (12 subspecialties with 68,435 medical patient days in FY2022/2023), Surgery, Critical Care (17-bed Level 3 tertiary ICU), and Rehabilitation. It also hosts the Irving Greenberg Family Cancer Centre as part of The Ottawa Hospital Cancer Program.

Technology is built on the Meditech electronic health record system through the CHAMP (Champlain Association of Meditech Partners) regional consortium, which links QCH with Arnprior Regional Health, Bruyère Continuing Care, Carleton Place Memorial Hospital, Glengarry Memorial Hospital, and Hôpital Montfort. The Connected Care Patient Portal provides 24/7 patient access to records, lab results, medications, appointments, and virtual visits in English, French, and Spanish, and integrates with Apple Health on iOS for on-device encrypted health record viewing. Newer digital initiatives include the SHIIP (Secure Health Information Integration Pilot) for cross-provider care coordination launched in April 2026.

The business model is government-funded healthcare delivery: OHIP reimburses the majority of acute, emergency, surgical, diagnostic, and mental health services; secondary revenue streams include uninsured service fees (preferred accommodation, ambulance fees, appliances), parking, and donations raised by the Queensway Carleton Hospital Foundation for capital equipment. The workforce has grown from approximately 1,300 employees 20 years ago to over 2,700 health professionals today, supported by roughly 500 volunteers contributing ~50,000 hours annually. QCH is recognized as #1 in Ottawa by Newsweek (2021) and named one of Canada's Best Hospitals, Top Employers by Forbes, and one of Canada's Top 100 Employers for 2026.

Name

Queensway-Carleton Hospital

Legal name

Queensway Carleton Hospital

Website

https://qch.on.ca

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Queensway-Carleton Hospital is a 355-bed acute care public hospital in West Ottawa, serving approximately 500,000 residents annually through cornerstone programs in Emergency, Childbirth, Geriatrics, Mental Health, Medicine, Surgery, Critical Care, and Rehabilitation, funded primarily by Ontario's Ministry of Health.

Ownership category

akta.pro rank

Product category

Acute Care Hospital Services

NAICS

General Medical and Surgical Hospitals (622110), General Medical and Surgical Hospitals (6221)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Hospital-Based Emergency Departments (EDs) (HLAFADAA)

Keywords

• Acute care hospital
• Emergency medical services
• Healthcare services
• Patient care
• Medical specialties

Headquarters

HQ city

Ottawa

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Ontario Health Insurance Plan (OHIP) Reimbursement: Primary revenue stream through government-funded healthcare services covered under provincial health insurance. Hospital provides acute care, emergency, surgical, diagnostic, and other medical services reimbursed by OHIP.
2. Uninsured Services: Fees for preferred accommodation, ambulance fees, appliances, and other uninsured procedures charged to patients at time of service or discharge.
3. Hospital Foundation Donations: Queensway Carleton Hospital Foundation raises funds for medical equipment and hospital improvements through donations from the community.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Queensway-Carleton Hospital is a 355-bed acute care hospital providing a full range of inpatient, outpatient, emergency, surgical, diagnostic, mental health, childbirth, geriatric, critical care, and rehabilitation services to approximately 500,000 people annually in West Ottawa and the Ottawa Valley. Care is delivered through cornerstone clinical programs across Medicine, Surgery, Emergency, Childbirth, Geriatrics, Mental Health, Critical Care, and Rehabilitation, with digital access via the Connected Care Patient Portal.

Product overview

Queensway-Carleton Hospital is a 355-bed acute care hospital serving West Ottawa's only full-service hospital, providing comprehensive healthcare through multiple interconnected clinical programs. The hospital operates a unified care delivery model anchored by cornerstone programs in Medicine, Rehabilitation, Surgery, Emergency, Childbirth, Geriatrics, Mental Health, and Critical Care. The Connected Care Patient Portal serves as the digital patient-facing platform enabling access to electronic health records, virtual visits, and appointment management. Clinical services span from emergency medicine (80,000+ visits annually) to specialized programs including a 17-bed ICU (level 3 tertiary care), a Mental Health Centre with 28 inpatient rooms, Geriatrics with NICHE designation, Diagnostic Imaging with full modality suite, and Surgical Services. The Childbirth Program delivers approximately 2,500 babies annually. The hospital also hosts the Irving Greenberg Family Cancer Centre as part of The Ottawa Hospital Cancer Program. All services are integrated through the Meditech-powered CHAMP healthcare information system.

Differentiator

Problem solved

Functional benefit

Brands

• Connected Care: Patient Portal platform for accessing health records, virtual visits, lab results, and appointment information
• Irving Greenberg Family Cancer Centre
• The Barbara Crook and Dan Greenberg Mental Health Centre

Products and services

• Connected Care Patient Portal A patient-facing web and mobile portal powered by Meditech that gives patients 24/7 access to their electronic health records, including virtual visit consultations, lab results, medical reports, medications prescribed at discharge, visit history, and appointment details. Available in English, French, and Spanish with Apple Health integration for iPhone users.
• Emergency Department A 24/7 emergency department with 41 beds, two negative pressure resuscitation rooms, and dedicated ophthalmology, ENT, and orthopedic equipment. Treats over 80,000 patients annually, with more than 15% of patients being children, and serves as one of Ontario's busiest emergency departments.
• Intensive Care Unit (ICU) A 17-bed critical care unit providing level 3 tertiary care to critically ill patients in the Champlain Local Health Integration Network, staffed by critical care-trained professionals using specialized technology and therapies.
• Childbirth Program A comprehensive childbirth service welcoming close to 2,500 babies annually since 1999, including prenatal education, labor and delivery, postpartum care, and a Special Care Nursery for babies requiring additional medical attention.
• Diagnostic Imaging Full range of diagnostic imaging procedures including Fluoroscopy, Radiology, Mammography, Ultrasound, Bone Density, Nuclear Medicine, Nuclear Cardiology, CT (Computerized Axial Tomography), and MRI. Operates central intake for MRI services across Eastern Ontario.
• Barbara Crook and Dan Greenberg Mental Health Centre A Schedule 1 facility under the Mental Health Act of Ontario providing 28 private rooms for inpatient acute mental health care, plus outpatient assessment, medication monitoring, social work, day treatment, and emergency consultation services for adults (17+) with serious mental illness.
• Geriatrics Program A cornerstone program providing acute and sub-acute clinical care to individuals aged 65+ through interdisciplinary services in inpatient, outpatient, and community settings, including ACE Unit, BERT, GAOT, GEM, and NICHE designation for excellence in elderly patient care.
• Medical Services Comprehensive inpatient and outpatient medical care across 12 subspecialties: Cardiology, Endocrinology, Gastroenterology, General Internal Medicine, Hematology, Hospitalist Medicine, Infectious Diseases, Neurology, Palliative Care, Radiation/Medical Oncology, Respirology, and Rheumatology. Recorded 68,435 medical patient days in 2022/2023.
• Surgical Services A comprehensive surgical program including pre-operative assessment, day surgery, operating room, post-anesthetic care, and inpatient surgical care. Includes the Total Joint Assessment Clinic for hip and knee replacements through the Champlain MSK Care Program.
• Rehabilitation Services Physiotherapy, Occupational Therapy, Speech Language Pathology, and the Champlain MSK Care Program delivered throughout all hospital areas, plus a dedicated acute Inpatient Rehabilitation Unit for patients with movement dysfunction.
• Irving Greenberg Family Cancer Centre Part of The Ottawa Hospital Cancer Program located at Queensway Carleton Hospital, providing cancer treatment, infusion services, and on-site laboratory specimen collection for patients receiving treatment at the centre.

Quantifiable outcome

• Serves approximately 500,000 people annually
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Children's Hospital of Eastern Ontario (CHEO)coreStrategic or Co-development Partner · 25 May 2026CHEO and Queensway Carleton Hospital have joined forces to speed up access to care and address wait-lists for pediatric surgeries. This partnership enables shared surgical resources and expertise to benefit children in the region.
• CHAMP (Champlain Association of Meditech Partners)coreTechnology or IntegrationRegional partnership of hospitals in the Champlain LHIN using the Meditech healthcare information system for electronic patient charts. Includes Arnprior Regional Health, Bruyère Continuing Care, Carleton Place Memorial Hospital, Glengarry Memorial Hospital, Hôpital Montfort, and QCH.
• The Ottawa Hospital Cancer Program / Irving Greenberg Family Cancer CentrecoreStrategic or Co-development PartnerThe Irving Greenberg Cancer Center is part of The Ottawa Hospital Cancer Program located at Queensway Carleton Hospital, providing comprehensive cancer treatment services to regional patients.
• University of Ottawa Faculty of MedicinecoreStrategic or Co-development PartnerTeaching partnership with the University of Ottawa Faculty of Medicine, providing clinical placements for medical students and residents across various disciplines.
• Algonquin CollegeminorStrategic or Co-development PartnerEducational partnership providing clinical placement opportunities for healthcare students from Algonquin College programs.
• Ottawa West Four Rivers Ontario Health TeamcoreStrategic or Co-development PartnerRegional health team partnership focused on integrated care delivery across the Ottawa West Four Rivers area.
• West Ottawa Valley Hospital AllianceminorStrategic or Co-development PartnerAlliance with West Ottawa Valley hospitals including Almonte General Hospital, Arnprior Regional Health, Carleton Place and District Hospital, and Kemptville and District Hospital for regional healthcare coordination.

Scale indicators11 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• The Ottawa Hospital: Tertiary academic health sciences centre serving Ottawa, with which QCH shares regional partnership, CHAMP Meditech EHR, and referral coordination. Both operate as full-service acute care hospitals in the same LHIN, serving overlapping patient populations with similar OHIP-funded services.
• Hôpital Montfort: Ottawa-based French-language academic hospital and CHAMP Meditech partner. Comparable size, regional acute care scope, and Ontario public hospital governance, providing direct regional competition and partnership.

Broad incumbents

• William Osler Health System: Ontario multi-site hospital system (Brampton Civic, Etobicoke General) operating community acute care under similar provincial funding model. Comparable bed scale and broad clinical service breadth.
• North York General Hospital: Toronto-area community academic hospital with similar community hospital profile, large ED volume, and broad acute care program mix. Comparable to QCH in scale, services, and Ontario public hospital operating model.
• Trillium Health Partners: Large Ontario community hospital system (Credit Valley, Mississauga, Queensway sites) operating under similar OHIP/LHIN funding model. Comparable bed count and acute care service breadth makes it a useful operational benchmark for QCH.
• Scarborough Health Network: Ontario multi-site community hospital serving a diverse urban population with acute care, emergency, surgical, and mental health services. Comparable scale and Ontario public hospital operating model.
• Halton Healthcare: Ontario community hospital system (Georgetown, Milton, Oakville) operating under OHIP with similar acute care, emergency, and surgical programs. Comparable size and community hospital positioning.

Regional players

• Royal Victoria Regional Health Centre: Ontario regional hospital serving Barrie and surrounding area with similar regional referral centre role and acute care service mix. Comparable scale and designation as a secondary referral centre within Ontario Health's regional system.
• Children's Hospital of Eastern Ontario (CHEO): Pediatric specialty hospital and QCH's strategic partner for pediatric surgery collaboration. Serves the same Ottawa region but focuses exclusively on pediatric care, providing complementary rather than directly competitive services.
• Bruyère Continuing Care: Ottawa-based continuing care and rehabilitation provider and CHAMP Meditech partner. Operates in the same LHIN with focus on post-acute and rehabilitation services, reflecting QCH's own rehabilitation and geriatrics programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/QCHOttawa
• YouTubeyoutube.com/channel/UCtOiN-TY3CRWoUE-YD7YoKg
• Facebookfacebook.com/QueenswayCarletonHospitalFoundation
• LinkedInlinkedin.com/company/queensway-carleton-hospital
• Instagraminstagram.com/qch.ottawa

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Queensway-Carleton Hospital