Out of a Jam Solutions

What Out of a Jam Solutions does

Out of a Jam Solutions is a privately held Apple-focused managed services and IT consulting firm headquartered in Palmer, Alaska, with a second office in Honolulu, Hawaii. Founded in 2000 by Michael Miller as a one-person repair operation, the company has grown into a multi-segment provider serving residential, business, and education customers, and holds the distinction of being Alaska's only Apple Technical Partner. Its service portfolio spans Apple device repair, technology consulting, mass device deployment, training, and an exclusive recurring-revenue monitoring product called Spruce.

The company's core technology stack centers on Apple enterprise tooling: Jamf API integration for Mobile Device Management (MDM) automation, TeamViewer for remote support, and an in-house Spruce platform that combines diagnostic software (disk health, performance, malware detection, software updates, cloud backups, web filtering) with Apple-certified human support. The flagship technical capability demonstrated publicly is large-scale device provisioning — exemplified by a 5,792-device deployment completed for Lynx School District in 12 days at roughly 30 seconds per device using Jamf-driven automation. Customer evidence spans K-12 and higher education, SMB retail, nonprofits, and enterprise accounts including the Catholic Archdiocese of Anchorage-Juneau.

Revenue is generated through a mix of professional services (consulting, repair, training, deployment) and a monthly subscription product (Spruce). Go-to-market is sales-led and direct, relying on the company website, support tickets, and inbound contact forms, with no intermediaries. Pricing is not publicly disclosed; Spruce is sold as a base monthly maintenance fee with optional add-ons for web filtering and cloud backups, while consulting and repair work are quote-based. The firm is founder-led, with no disclosed external institutional funding, and operates with a small, regionally focused team across two locations.

Name

Out of a Jam Solutions

Legal name

Out of a Jam Solutions

Website

https://outofajam.net

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Managed Apple IT Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Data Recovery, Device Unlocking & Software Repair Services (CRACAJAJ)

Keywords

• Apple device repair
• Managed IT services
• MDM consulting
• Mac monitoring
• Education technology deployment

Headquarters

HQ city

Palmer

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Spruce Subscription Service: Monthly subscription service for Mac monitoring, maintenance, and security. Includes hardware monitoring, system updates, malware scanning, automated repairs, optional web filtering, and cloud backups.
2. Repair Services: Apple certified technicians providing diagnosis, repair, and estimates for Apple devices including Macs and iOS devices. Free initial diagnosis offered.
3. Technology Consulting: Strategic consulting for Apple IT infrastructure, device lifecycle planning, MDM management, and enterprise deployment services for businesses and schools.
4. Training Services: One-on-one expert sessions for learning Apple devices, managing photos, editing, and general device setup and optimization.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Out of a Jam Solutions provides Apple-focused IT services including device repair, technology consulting, mass device deployment, and Spruce, a proprietary Mac monitoring and maintenance subscription service. The company serves business, education, and residential customers in Alaska and Hawaii as Alaska's only Apple Technical Partner.

Product overview

Out of a Jam Solutions operates as Alaska's only Apple Technical Partner, offering a portfolio of technology services centered on Apple devices for residential, business, and education clients. Their core product is Spruce, an exclusive remote monitoring and maintenance subscription service for Macs that combines diagnostic software with Apple-certified professional support. The company also provides managed IT consulting services for businesses, education technology deployment and management for schools, residential repair and training, and large-scale device deployment services. The service offerings are organized around three primary market segments: Business (IT consulting and managed services), Education (MDM and device management), and Residential (repair, maintenance, and training), with Spruce serving as the flagship subscription product that provides ongoing monitoring and maintenance across all segments.

Differentiator

Problem solved

Functional benefit

Brands

• Spruce: Exclusive remote monitoring and maintenance service for Mac computers that provides disk drive monitoring, performance tracking, malware protection, software updates, cloud backups, and web filtering.

Products and services

• Spruce

Quantifiable outcome

• 5,792 devices deployed across 12 days (30 seconds per device)

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability1 record

Feature1 record

Partnerships

One partnership is on record.

• ApplecoreTechnology or IntegrationApple Technical Partner designation, providing official recognition and access to Apple resources, technical expertise, and partnership benefits. Company is Alaska's only Apple Technical Partner.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Experimac: Franchise chain of Apple-authorized service providers offering repairs, upgrades, and pre-owned Mac sales. Comparable to OOAJ's residential and small-business repair and data recovery work, with similar Apple-centric positioning.
• Addigy: Cloud-based Apple device management platform for MSPs and IT teams. Comparable Apple-only focus and education/business customer base, positioned as a tooling vendor that OOAJ-class MSPs could deploy.
• Simply Mac: Authorized Apple reseller and service provider offering device setup, training, trade-ins, and repairs. Shares OOAJ's Apple-exclusive focus and residential/small-business customer orientation.
• Mosyle: Apple-only unified device management and security platform targeting education and business customers. Shares OOAJ's Apple-exclusive positioning and education segment focus, although Mosyle sells software where OOAJ sells services.
• Kandji: Apple-focused MDM and endpoint security platform (now part of 1Password) serving enterprise and education. Competes for the same Apple-centric IT budget as OOAJ, though via software rather than hands-on services.

Broad incumbents

• uBreakiFix (Asurion): National device repair chain owned by Asurion covering smartphones, tablets, computers, and game consoles. Overlaps with OOAJ's repair and data recovery services at much larger scale and broader device scope.
• SHI International: Large IT solutions and services provider with device deployment, software asset management, and managed services across enterprise, public sector, and education. Comparable to OOAJ's deployment and consulting motion but at vastly larger scale and broader vendor portfolio.
• Jamf: Public Apple-focused MDM and device management software vendor whose Jamf API OOAJ uses directly. Operates upstream of OOAJ as a tooling layer rather than a direct services competitor, but embodies where Apple-centric IT services could scale.
• CDW: Large multi-brand IT solutions provider selling hardware, software, and services to business, education, and government. Competes with OOAJ for Apple-centric enterprise and education managed services contracts at national scale.
• Insight Enterprises: Global IT solutions and services integrator offering device lifecycle, MDM, and managed services. Overlaps with OOAJ's Apple deployment and managed services work for enterprise and education buyers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/out-of-a-jam-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Out of a Jam Solutions