The City of Manchester

What The City of Manchester does

The City of Manchester is the municipal government of Manchester, New Hampshire, incorporated as a city in 1836 and operating today as the largest city in northern New England. It is governed by Mayor Jay Ruais and a Board of Mayor and Aldermen comprising 14 Ward Aldermen and 2 At-Large Aldermen across 12 electoral wards, supported by 1,001–5,000 employees distributed across departments including Fire (operating 10 stations), Police, Health, Public Works, Tax Collector, City Clerk, and the wholly-owned Manchester Airport subsidiary. The City provides a comprehensive portfolio of municipal services to residents, businesses, and visitors, including vital records issuance, motor vehicle registration, business licensing and permitting, public safety, code enforcement, cemetery operations, and wastewater treatment — the latter serving as a Merrimack River discharge point that is a drinking-water source for approximately 700,000 downstream users. The City also operates the Manchester Airport as a wholly-owned branch division.

The City's digital service infrastructure is anchored by the Manchester NH Connect mobile application, launched in 2026 and powered by SeeClickFix (available on iOS and Android), which enables residents to report non-emergency issues, access city services, pay bills, and receive emergency and community alerts. Online payment and service functions are delivered through InvoiceCloud-integrated portals for vital records purchases (birth, death, marriage, and divorce certificates at $15 for the first certified copy and $10 per additional copy), Gtechna-powered parking ticket payments, and an Online Payment System for taxes and city fees. Service distribution spans City Hall at One City Hall Plaza (Monday–Friday, 8 AM–5 PM), the 200 Elm Street Aged and Infirmed Shelter housing a one-stop collaborative partnership with the Mental Health Center of Greater Manchester, the official website at manchesternh.gov, the mobile app, and partner-hosted portals.

The City operates on a tax-funded municipal budget rather than a commercial revenue model. Primary funding sources are property taxes (the dominant base for general operations, public safety, infrastructure, and community services), fees and service charges (vital records, business licenses, permits, dog licenses, with credit card processing fees of $1.95 or 2.75% of transaction, whichever is greater), and state and federal grant funding including American Rescue Plan Act (ARPA) allocations, HUD grants, and the Opioid Abatement Community Grants Program. Customer segments include Manchester residents (primary), local businesses requiring licensing and economic-development support, vulnerable populations receiving coordinated homelessness, mental health, and substance use services, and industrial facilities subject to environmental compliance and PFAS discharge limitations on the wastewater system.

Name

The City of Manchester

Legal name

City of Manchester

Website

https://manchesternh.gov

Company type

Public

Founded year

1836

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The City of Manchester is the municipal government of Manchester, New Hampshire, serving residents across 12 wards with vital records, public safety, licensing, wastewater treatment, and digital civic services through the Manchester NH Connect mobile app and online payment portals.

Ownership category

akta.pro rank

Product category

Municipal Government Services

SIC

Electric, Gas & Sanitary Services (4900), Water Supply (4941)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Local Transportation, Parking & Mobility Administration (BPAIACAM), City/Municipal Public Health Departments (HLAJAAAC)

Keywords

• Municipal government services
• Vital records services
• Public safety services
• Wastewater treatment services
• Property tax administration

Headquarters

HQ city

Manchester

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Tax Revenue: Property taxes constitute a primary source of municipal revenue for general city operations, public safety, infrastructure, and community services.
2. Fees and Service Charges: Various fees collected for vital records (birth, death, marriage, divorce certificates at $15 first copy/$10 additional), business licenses, permits, dog licenses, and other municipal services.
3. State and Federal Funding: Grant funding from state and federal sources including Opioid Abatement Community Grants Program, American Rescue Plan Act (ARPA) funds, and HUD funding.

Pricing tiers

Distribution channels3 records

Marketing channels4 records

Core offering

The City of Manchester delivers municipal government services to residents, businesses, and visitors of Manchester, New Hampshire, including vital records issuance (birth, death, marriage, divorce certificates), business and dog licensing, permits and inspections, property tax assessment and collection, motor vehicle registration, public safety (fire and police), public works and infrastructure maintenance, wastewater treatment, health and human services, and civic engagement. Services are delivered through City Hall walk-in counters, the Manchester NH Connect mobile app, online payment and service portals integrated with InvoiceCloud and Gtechna, Nixle community alerts, and the official manchesternh.gov website.

Product overview

The City of Manchester operates as a municipal government offering a portfolio of digital and in-person services. The primary digital offerings include the Manchester NH Connect mobile application for civic engagement and issue reporting, the Online Payment System for taxes and fees, and the Parking Ticket Payment System. Supporting services include Vital Records Services (birth, death, marriage, and divorce certificates) and Motor Vehicle Registration services. These services are accessible through the city's website, mobile app, in-person at City Hall, and via online payment portal integrations with InvoiceCloud and Gtechna.

Differentiator

Problem solved

Functional benefit

Products and services

• Manchester NH Connect Mobile App A civic engagement mobile application that enables Manchester residents to report non-emergency issues, access city services, pay bills, and receive emergency and community alerts. Available on iOS and Android platforms.
• Vital Records Services Online and in-person services for obtaining certified copies of birth, death, marriage, and divorce certificates, with fees of $15 for the first copy and $10 for each additional copy.
• Online Payment System
• Parking Ticket Payment System
• Motor Vehicle Registration Services

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Two partnerships are on record, tiered core and minor.

• Mental Health Center of Greater ManchestercoreStrategic or Co-development Partner · 21 April 2026Enhanced partnership to establish a centralized, one-stop service model at the Aged and Infirmed Shelter at 200 Elm Street. Provides full-time (9-to-5) daily support services for homelessness, substance use disorders, and mental health challenges, replacing weekly resource fairs. The initiative focuses on coordination rather than duplication of existing services.
• Conservation Law FoundationminorOthers · 26 July 2024Has submitted comments to the EPA urging stronger permit requirements to limit PFAS discharge from Manchester's wastewater treatment facility and address environmental justice concerns for overburdened communities near the plant.

Scale indicators4 records

Recent moves3 records

Expansion highlights3 records

Direct peers

• City of Concord, NH: New Hampshire's state capital with a Council-Manager form of government. Similar mid-size New England municipal structure with overlapping departments (City Clerk, Public Works, Health), making it a natural functional peer.
• City of Bridgeport, CT: Connecticut's largest city with a Mayor-Council structure and similar post-industrial, working-class demographic profile. Relevant peer for one-stop social services delivery and PFAS/legacy contamination exposure.
• City of Hartford, CT: Connecticut capital city with Mayor-Council governance and similar mid-size New England industrial-heritage profile. Comparable demand for one-stop social services and exposure to legacy industrial pollution issues.
• City of Nashua, NH: Second-largest city in New Hampshire with a Mayor-Board of Aldermen form of government, similar population scale, and comparable municipal service portfolio including public works, public safety, and tax/fee revenue mix. Most direct governance and demographic peer to Manchester.
• City of Lowell, MA: Historic mill city in the Merrimack Valley with similar post-industrial redevelopment profile to Manchester's Millyard district. Comparable scale, demographic profile, and water/wastewater service territory along the same river system.
• City of Worcester, MA: Second-largest city in Massachusetts with a Council-Manager government serving a similar industrial-heritage population (~200K). Comparable urban core with public works, water/sewer utility, and significant industrial pretreatment exposure.
• City of Springfield, MA: Western Massachusetts' largest city with Mayor-Council governance and a population profile close to Manchester's. Operates comparable public safety, public health, and utility services with similar budget pressure points.
• City of Providence, RI: Rhode Island capital with Mayor-Council governance, comparable scale, and similar urban service demands including water supply, public safety, and tax collection. Strong functional peer for budget structure analysis.

Regional players

• City of Portland, ME: Largest city in Maine with Council-Manager governance; similar New England municipal operating environment but slightly larger population and budget. Useful as a comparable for service-mix and digital-service maturity benchmarking.

Broad incumbents

• City of Boston, MA: Much larger New England municipal incumbent with a Mayor-Council structure. Functions as a scale benchmark for what an expanded Manchester service portfolio (digital, public health, transit) could look like, though not directly competitive.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/manchester_nh
• YouTubeyoutube.com/playlist?list=PLTsPyq7a9PXlzW2v6aYoIezbRNqGdcPy2
• Facebookfacebook.com/cityofmanchesternh

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The City of Manchester